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Question

Sonos play 5 gen 1 unable to setup

  • August 21, 2024
  • 1 reply
  • 96 views
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I have recently moved my sonos play 5 gen 1 to a new network and have been completely unable to setup the device. I keep getting stuck on the step where I am prompted to connect to the “SONOS’ network. the app tells me “Not connected to ‘SONOS’ Wi-Fi”. Obviously, I am connected to the “SONOS” network.

Here are some of the steps ive taken to try and solve the issue:

  • factory reset the speaker
  • tried on three different devices (all iphones and 1 ipad on the latest ios)

Unfortunately, I am in a dorm and don’t have access to an ethernet connection. If anyone knows how to solve this or has any ideas, please let me know.

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1 reply

Stanley_4
  • Stanley_4
  • Lead Maestro
  • August 21, 2024

Sonos doesn’t play well with most shared WiFi setups.

Getting a travel router to connect to the shared WiFi and then connecting your controller and Sonos to it is the usual solution.

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