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I have recently moved my sonos play 5 gen 1 to a new network and have been completely unable to setup the device. I keep getting stuck on the step where I am prompted to connect to the “SONOS’ network. the app tells me “Not connected to ‘SONOS’ Wi-Fi”. Obviously, I am connected to the “SONOS” network.

Here are some of the steps ive taken to try and solve the issue:

  • factory reset the speaker
  • tried on three different devices (all iphones and 1 ipad on the latest ios)

Unfortunately, I am in a dorm and don’t have access to an ethernet connection. If anyone knows how to solve this or has any ideas, please let me know.

Sonos doesn’t play well with most shared WiFi setups.

Getting a travel router to connect to the shared WiFi and then connecting your controller and Sonos to it is the usual solution.

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