Get help and assistance with your Sonos system

I have a Sonos Beam 2. I seem to have connection issue with a TV when it has a non-apple streaming device. Sonos switched between ‘internal speaker’ and ‘HDMI input’ - and thereby no sound coming out. I haven’t used the optical cable yet. Any advice would be much appreciate

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Son

iOS App. Latest app. Latest firmware.The Roam is a portable device meant to be taken away from one’s home network.So- while on Bluetooth only, one would like to monitor the battery level of one’s battery powered device.The old app could do this. Every other BT speaker I’ve ever encountered can do this.The Roam. Cannot.Please add back this basic feature.The Roam has been out since March 2021 and it had this capability until the new app was released. In May 2024 with the release of the new app it lost this capability and it’s been well over a year and has yet to be restored.  Embarrassing for Sonos, really…And please don’t respond with “you can use a voice assistant” or “because of the way our system uses BT it won’t work” be

How do I check my Roam 2 battery level when not connected to a network and only using Bluetooth? Thanks in advance 

Any help available. I have a playbar that has an optical cable for its input. My new TV (Toshiba) uses a RF remote so I can’t set the volume up as it only recognises IR. Any advice?Thanks

I have a gen 2 amp that one of the speaker outputs started emitting a crackling sound.. the other output sounds fine… I also have an old amp that doesn’t work. Was wondering if I can swap the outputs?

I purchased a Sonos system years ago, and with the S1 app rarely had any issues connecting. I recently purchased new speakers because I was constantly being reminded that the old speakers would no longer be supported. With the new speakers I needed to use the new Sonos app. Now I can almost never get a quick connection to my speakers, and often can’t connect them at all. My phone is connected to our home WiFi, I set and reset the speakers to connect to the home WiFi - and nothing. I am more than frustrated. I feel that I’ve been suckered into buying expensive new components and Sonos is letting me down. I can connect through Bluetooth - but I could have just bought less expensive Bluetooth speakers. 

Hi  I just bought the JMGO N1S 4k and it only has 1 earc HDMIAny idea on how I connect this to Apple TV and PlaybarWould a HDMI extractor work which is split to hdmi for apple tv and an optical cable to playbar?Thanks!

Hi have two One SL speakers with an Arc all connected up. Of late when using Spotify through Sonos I noticed both speakers dropping out at exactly 15 minutes then coming back on 5 minutes later then dropping out again no sound then restoring. Up to now I have had no issues with the sound systems or set up any ideas. 

I have a Sonos Arc connected to a Sony TV and using a AppleTV OS and Apple remote. The problem I am experiencing is that the AppleTV remote does not connect to the Arc automatically. After unchecking from the TV speakers and checking only the Arc I am able to change the volume of the Arc. I want it so that I don’t use the TV speakers at all and to have the Apple Remote change the volume on the Sonos. more info: my TV is connected to the Arc via the optical chord on the eARC port on the TV.The remote and the TV connects automatically to the TV speakers not to the Sonos when the TV turns on and off

I recently changed my Wi-Fi router and updated my system with the new configuration. However both SL Ones disappeared and after factory resetting both, they still would not connect. I attached one speaker to the router with an Ethernet and was able to set them up and added them as surrounds for the Beam. However on removing the Ethernet the connection goes and they get dropped from the set up. Any idea why and how to get them all wireless again?

I have just purchased the Sonos Ace headphones obviously foolishly thinking I would be able to use the app the stream my music library directly to my headphones thereby being able to listen to my music library through my headphones and controlling music selection via the Sonos app.this is apparently something that is not possible.considering the price point of the headphones and the claims of quality and functionality I feel this is a major flaw in the headphones design and in the marketing by Sonos.i may as well just but some other quality Bluetooth headphones a a cheaper price.i even tried playing my library through my Sonos soundbar and then doing the swap to the headphones but this is apparently not possible either. This is really disappointing.i love my Sonos system but this is one element that is a bit of a let down. Will Sonos fix this flaw or do I just go back to relying on Bluetooth strategies and work around for playing my music.re

Hi everyone, I have a problem - I reset the Sonos Amp to factory settings and reconnected it to my Sonos system. I have it connected via LAN, but the Ethernet connection always disconnects and the Amp connects via Wi-Fi. When I return the connection via LAN in the app settings, after about a minute it disconnects and reconnects to Wi-Fi...and so on....Is there any way to fix this? The other Sonos devices are only connected via Wi-Fi....could this be related? The router and network work fine.

It’s been a while since I’ve heard anything about progress towards resolving the Compilation Albums Issue in Local Music Libraries.I believe this is the current state of things:Sonos does not recognize the “Compilation Album” tag. Sonos does recognize albums tagged with Album Artist as “Various Artists” -- this is good. HOWEVER, Albums not tagged with “Various Artists” show up with as unique Albums for every Contributing Artist.  Example:  Suppose we had Billboard Greatest Hits 1986.  This would show up as 10 separate albums … one for Bangles, one for Huey Lewis, one for Mr. Mister, etc. Albums that are tagged with “Various Artists” fix this, but the Contributing Artists are invisible.  This means that if I look in the Artists list, I do not see Bangles, Huey Lewis, or Mr. Mister … it appears that I have no music from them, though clearly I do.  They show up when I search for them, but

Hi! I’ve recently purchased a beam 2 and 2 era 100 with the idea to use them as a home theater (I’m planning to buy the sub mini in a future) but I can’t figure it out at all.  I have the beam already configured with the tv connected tru hdmi arc.  I have in another system both of the era 100 individually (not paired for stereo)  and now when I’m trying to add both era 100 in the configuration area of the beam 2 they never show up.  am I doing something wrong? I’ve reset everything twice now and can’t connect them together  

After buying a Five and naively expecting it to pair up with my Play 5 2nd Gen for vinyl listening, I had to return it and am now looking for a 2nd Play 5 Gen 2 second hand. Apart from ebay are there any other resources it’s worth keeping an eye on? Or is it just a question of snapping up quickly when they’re listed?.. Seems like they’re like gold dust...

I got a new eero router from my service provider a couple of days ago. It has only one ethernet port (my old router had four). Can I use a two-port unmanaged network switch (not a splitter) to make the connection between the amp and router? Any recommendations?

I have had my Arc for about 2 yrs. Recently we have had to turn up the volume to hear the voices clearly. When we first had it we were at about 24 volume level. Now we are at 34-36. And some of the voices are not very clear. I have even gone in and turned on CC to read what they were saying. Never used to be this bad? Nothing has changed except doing recent updates. Can my ARC really be performing this this bad? I have tried Trueplay many times and get no improvement. I have a lot of money tied up in Sonos. Even thinking of adding 2 era 100 speakers as surrounds. But now i am wondering do i just eat the cost and switch to Bose? Anyone else having sound issues with their Arc?

I was very happy with sonos until last year when I replaced sonos playbar with arc. I lost deep bass now with arc (arc, 2 sonos ONE and Sub) the bass is really hollow like some cheap speakers. And recently if I unplug the speaker for few minutes I lose all the speakers. So frustrating to reconnect them back. 

Is the Arc Ultra compatible with Play:1 and first generation Sub?

Hi, I love my Sonos Ace, and use them for more than a year on a daily basis, but I just find out that the ear cushions can be damaged on the side by normal use and wondering if there is any possible mantainance product I can buy or use to maybe lubricate them and will not start deteriorating since I plan to have them and keep using them for a long time. Maybe its the weather, or maybe sometimes when I use them during summer, my they are humid when I take them off, but have had taken care of this by using a dry towel to clean them before returning them to their case, and sometimes leave the case open until this have completely dry. Any suggestions or advises will be appreciatedThank You!

I cannot connect to my Sonos devices using the Tidal app (neither Android nor Apple). It briefly connects but then disconnects. Any idea what to do?

I’m really interested in getting myself a pair of Sonos Ace headphones for use with my TV at night so not to disturb the rest of the family. What appeals to me is tying out the TV Audio Swap feature to get some surround effects but I don’t own any of the supporting soundbars (Yet). So, here's what I’m think would be a great new Sonos product idea to add to the Ace Headphones. A new TV Audio Swap box like an Amp/Port that emulates the decoding of the surround like a soundbar would (Ie Beam Gen2) and sends it to the headphones but without the speakers.What do you think?

Hello, I have this problem...I have a Tidal account connected to the Sonos app (android + ios), but my playlists that I created in Tidal are no longer showing.What could be the problem?Everything is showing, only the playlists are not loading....the info appears: something went wrong...I cleared the cache in the apps and re-authorized the Tidal account...but to no avail, the playlists are still not showing.Thanks for the reply.P.

This issue is limited to the live Apple Music radio stations - Apple Music 1, Club, Chill, etc. I haven't been able to get them to play for a few weeks now. They used to work fine.The track ID comes through as “unknown content” and nothing plays. Sometimes I get an error saying that it is not encoded properly, but not always.  Today when I tested, Apple Music 1 played through one of my Play 5s, but not through any other speaker, while the app filled with error message pop ups. The other stations refused to play at all.  Is this a known issue?