Get help and assistance with your Sonos system

My Sonos is saying Not Connected.  Support told me to factory reset, but I have a huge number of playlists.  I just can’t lose them. I restarted wi-fi, but no luck. What will happen if I connect the speaker to my router with an Ethernet cord?

My son bar has been paired with my sub outwith the sonos app for two years. Now it does not work.Why does sonos punish the older systems. I had binned my sonos threes and ones as they were too difficult to use. The sub and the sound bar worked but now nothing on the sub. Two years without the sonos app now I'm punished by sonos agsin for not purchasing new equipment. A sad sad company

Sonos will be working fine and then the app can’t find my speakers and prompts me to update my network. Which means I need to re-add my Sonos products. I set it up and a day or two later, same thing. It’s getting really time consuming and frustrating. Any suggestions?

I’ve connected Symfomisk satellite speakers to my Arc and the app shows them connected, but no sound is coming out. I’ve turned music onto full in the surround audio setting but still get nothing from the satellites.  I’ve removed them and reinstalled, this did do a software check/update, but not fixed.  things I’ve checked are the WiFi network and strength. Speakers are in the same room. White status lights are on the satellites. i did previously have the satellites connected to a Beam in the same room and they worked great!  help!!

Hi can anyone help I’m struggling to connect my Sonos play 5 to my new router (wireless) . I can connect through Ethernet but than can’t move my speaker around the house ? Many thanks 

Setup & EquipmentSonos Beam Gen 1 (main speaker) Sonos Sub Gen 3 2x Sonos One (surround speakers) Router: Zyxel AX7501-B1 (Firmware: V5.17(ABWW.7)F0) Network: Fiber optic internet, 2.4GHz and 5GHz WiFi enabled, DHCP enabled, no guest WiFiThe ProblemAfter switching internet providers and getting a new router, my Sonos Sub will not produce any sound/bass when it's connected to the router via Ethernet cable, even though this connection is necessary for my surround speakers to work properly.System Info:Sonos OS: S2, Build 80.23.9-release+20250617.f568353 Sub LED: Steady white (normal operation indicator) Ethernet cable: ~1 meter standard cable (came with router)Current SituationRouter connections showing:Sub: Connected via LAN Left surround: Connected via LAN Right surround: Connected via LAN Beam: Connected to 2.4GHz WiFiNetwork observations:Router shows most Sonos devices as "SonosZP" in device list Some devices appear as "unknown" (not the living room setup devices) Physical distanc

Hi everyone,I’m interested to set up a basic wireless speaker system in a small apartment—mainly for podcasts. I’ve heard about Sonos and I’m curious what a good starting setup might look like for a smaller space.Would one or two speakers be enough to get a rich sound? Are there specific models that work better in tight rooms or near walls? I’m also wondering how well they integrate with streaming apps and voice assistants.Would love to hear your recommendations or lessons learned from your own setups!Thanks!

Hi Team,I am facing random connection drop issues between Sonos app on iPhone and the speaker system. Here is the situation. Everything was working as expected for the past three years but since almost a week, Sonos app on my iPhone dies with the error - No Sonos system found. Opening play.sonos.com on a computer also shows the same error. Randomly after closing the app and relaunching it for a few times, the system shows up again. But it is mostly hit and try.Have been using Sonos Arc + Siub Gen 3 + Sonos Roam for the past 3+ years without any issue. Nothing has changed in terms of SSID, router, placement of the system etc. Sonos Arc, Sonos Sub Gen 3, Sonos Roam are all connected to the router (wirelessly), and the internet is working. All systems are up and running as expected. All Sonos devices are working as expected.  The iPhone with Sonos app (and computer with play.sonos.com open) is on the same network as the Sonos devices. Airplay on iPhone shows Sonos system as an option. Ran

Hello everyone,I've been experiencing an error on my system for a few weeks now. The error is called error 1.066. I don't know how to fix it. 

Trying to create a Sonos account fails saying check Internet connection 

i have a bat cave or den and have two fives  and a mini sub ....can u  add a sonos beam or ray by using the sonons 5 as tweeters...giving me two sonos 5s as tweeters a mini sub and a mini sub all integrated and not grouped is this possible 

I just got 3 era 100 speakers. Returning to Sonos after a few years away. I remember trueplay tones being quite loud on previous speakers.  But on the era 100s it’s pretty quiet. Then I noticed that whatever I set the volume to on the speakers before trueplay is what the tones would play at. That’s not normal right? I’m not touching the volume after initiating the trueplay process. It’s not same for both quick and advanced trueplay, quick is louder.   what is the volume setting equivalent for trueplay so that I can be sure it runs at the correct volume?  thanks 

HelloOne of my two SL1 speakers will not connect to my home network via WiFi.Things I have tried.Disconnect Speaker from power 2+ minutes. Disconnect speaker and router then power router back up and then speaker back up  Disconnected all my Sonos products in the room as it was the whole room setup w/multiple other Sonos products Step 2 again but with all Sonos products included in the set up  Also did all this based on the app T.S. Instructions  In the app I removed said speakers from current set up and then tried adding them back  oh and did all this multiple times as well  

I have a sonos arc ultra in the living room of around 40 sqm. I would replace it with a Beam Gen 2 + Sub Mini + 2 x Era 100. Is that a good choice? I now use the arc ultra for TV & music streaming & vinyl via Sonos Port. 

SONOS Play:5 is connected to the router with ethernet cable but randomly ‘disappears’ from the SONOS app. At this point the router network map says ‘no product connected by ethernet’. Have changed the ethernet cable but with no improvement.All other SONOS products working OK with wifi or ethernet,

Sonos speakers no longer play when I use Spotify.  Keep getting “no content” messages for both BedRoom and LivingRoom speakers. Completely frustrated with Sonos since the day I bought these. 

With the latest versions of the iOS app, when trying to play favorites or recent listens, I get the error “This content is not available” for any album in the shared library. However, using the Sonos app on a Windows PC, the same favorites play without any issues. Is this happening to you as well? Do you know how to fix it, considering Sonos support didn't go beyond asking me to restart the phone and reinstall the app?

The beam does not turn on , is  not working g with Alexa , and does not show up on Sonos app as being connected to the system anymore 

I’m seeing many callouts amplitude.com, some appear to be persistent.  I sometimes operate on a network that won’t permit that.  This appears to sometimes break Sonos.  I see no reason for this to be happening, however.Anyone else seeing this?   There are other callouts it’s making to adnxs.com, branch.io, google-analytics.com (there may be others).  These don’t always succeed, either and that should not interfere with the functionality of the system configuration.I have seen where my speaker configurations get wiped when Sonos app can’t succeed in certain API callouts, for example.Looks like there needs to be some code improvement.

Hi All,  I have a return from the uk being processed. At the Sonos have sent me a UPS label etc but have not given me the customs forms that need to be provided.  any ideas where I get them from?  many thanks 

HiI have had the Sonos arc ultra since launch, I have this issue all be it very rare where I hear a loud sudden pop noise when playing content, the pop noise is much louder than the set volume.It's very random, I had it happen yesterday while watching HBO series The Outsider, it appeared to come from the right side of the soundbar. No idea what audio track was playing I think it was multichannel PCM 7.1, but had it happen with Atmos tracks as well.The last time I had the issue was a few months back I think, so like I say its not a common issue. Im sure I read a thread on here about a similar issue, but perhaps that was the original Arc, if there is a thread on the arc ultra with same issue, could someone link it here please. Thank you

I just purchased a Roam 2 and downloaded the Sonos App.  Connects to Apple Music easily, but there is no option to add Sirius XM.  I have a streaming account and the App is current.  I’ve seen others with connection issues - that’s not my problem.  SiriusXM doesn’t even appear as a service that can be selected.  

I am setting up a new system with SONOS ARC Ultra,  Woof Gen 4 and have purchased the SONOS ERA 100 surround speakers. Is it advisable to upgrade the ERA 100 to ERA 300?  Will I see a significant difference in my home theater experience?

I am getting a crackling sound from my sonos arc, is it possible I blew out a speaker?  If so, what are my options?

I highly doubt the issue reported in has been resolved from a technical implementation. If it has been great.Today my housemate encountered another unexpected behavior. Their Apple Music account needed reauthorized. They clicked the right places and provided Apple password. The screen said the password was wrong, even though they were sure they used the correct one. The cancelled the re-authorization process. At this point their Apple Music account had in fact been reauthorized for use on Sonos (as evidenced by being able to browse their content from Apple Music within the Sonos app). But, the Sonos system had replaced their previously input account nickname with the First and Last name on their Apple Account. Clearly this isn’t intended or wanted behavior-- users don’t like to fuddle with things just to have them undone by some broken software workflow. We set the nickname again, but this doesn’t have to stay broken.