BBC Sounds and One SL problems

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Is anyone having problems with the BBC Sounds and Sonos One SL speakers just keep stop playing. I have two older Sonos Play 1 and they are fine. I have had to reset the One SL speakers twice this week to even be able to see them on the App. But still won't keep playing.

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nik9669aAnswer

Senior Virtuoso

Resets rarely create permanent solutions.

If you mean factory resets, that wipes any data that Sonos support might use to diagnose a problem.

Wifi interference is a common cause - caused either by something in your home or that of a neighbour. You could try wiring them temporarily and see if that eliminates the problem - and then look into the WiFi issue. Or next time it happens, generate a diagnostics report and call Sonos support.

N

nik9669aAnswer

Senior Virtuoso

Resets rarely create permanent solutions.

If you mean factory resets, that wipes any data that Sonos support might use to diagnose a problem.

Wifi interference is a common cause - caused either by something in your home or that of a neighbour. You could try wiring them temporarily and see if that eliminates the problem - and then look into the WiFi issue. Or next time it happens, generate a diagnostics report and call Sonos support.

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