Get help and assistance with your Sonos system

In our Family Room, I have an Arc, a Sub, and an Amp (connected to two Yamahas) to complete a surround sound system. When having guest over, I often want to have music play throughout the house, including in the Family Room, but have the TV (muted) playing a sporting event. On a few occasions I’ve lucked into this setup. But I’d like to know the proper way to make this happen when I need to.

I would like to purchase a bluetooth pickup for my acoustic guitar and stream it to my Sonos Roam. Has anyone done this?

Hi everyone,  I’ve been experiencing occasional audio dropouts on my Sonos setup over the last week. The music will play fine for a while, then suddenly cut out for a second or two before resuming. It’s not constant, but noticeable enough to be distracting.I’ve already tried rebooting my router and speakers, and the signal strength in the room seems okay. Before I start changing network settings or switching channels, I wanted to ask the community:- Is this usually related to WiFi interference?- Does enabling or disabling SonosNet make a difference?- Any recommended steps for diagnosing where the issue is coming from?Would really appreciate any tips from people who’ve dealt with similar dropouts. Thanks! 

I’m exploring changes in our home music system. For decades, we’ve used a NAD receiver ( a C740 from around 1998) with two passive Polk speakers, a CD player and a turntable, all in the living room. The NAD has no phono pre-amp so I’ve wired one in and we play our vinyl successfully. We’ve recently added a pair of ERA 100’s in a separate room, and finally joined the streaming generation via Tidal. Love it. In a third room, we’ve added a Beam 2 and a mini-sub to our TV set-up. Love those, too. Sometimes I add that room in when listening to music via Tidal. But right now, the old-school stereo isn’t connected to the Sonos gear. As a separate matter, we’d like to swap out the stereo’s pair of Polk SDA Compact bookshelf speakers (which ain’t so compact) for a pair of smaller speakers. The Sonos 5’s come to mind as a means by which the old NAD can connect with the new. Ideally that connection could work both ways.The NAD has left and right channel pre-amp OUT ports in case

Hallo all.I recently bought a Beam (gen 2), mini-sub and 2x Era100. Beam connects fine most the time, mini sub connects but doesn’t link or register so doesn’t make sound. When I attach the eras, they connect and can play music. When I try to play the same music on all three (without mini sub), it won’t let me. And it keeps saying cannot connect, please try again later.generally speaking, the whole system seems to be intermittently connecting to whatever it chooses. we don’t have a wifi extender, but we do have smart bulbs and plugs that use wifi connectivity.any ideas…? Would be super appreciated! :-)

I’m considering upgrading from my Apple homepods to a Sonos multi-room system for an improved sound and movie experience.I believe I can use my Apple Music and Spotify accounts already without issue.But before I make the jump I’d also like to know if I can listen to Lbc, Classic FM and Gold UK radio stations without a preroll ad or jingles before I start listening.I’m not a fan of the tunein radio model and would also  not be interested in any more subscriptions, I have more than enough of those already.Considering the outlay will be substantial, could someone please help out, before I make an order.Thanks for the heads up on this subject.

I recently stumbled upon the very interesting web app. I have three different locations on the same Sonos account, each with its own system (Home, Work, Office). The web app allows me to control and manage multiple systems remotely, which is fantastic.Once I've connected a system, I can't switch to another one. I have to disconnect and reconnect, but I can't change systems. Each time, I have to disconnect, clear all history and cookies to see the system options when I log in.Question 1: Do you have a simpler solution for switching between the Home, Work and Office systems (these are 3 different addresses)? Question 2: Can I manage an S1 system with the web app?Thank you in advance for your help. Moderator Note: Removed private information. Modified in accordance with the Community C

Hi All,I am no longer able to listen to a station on myTuner Radio and I’m trying to get to the bottom of it.The station I’m trying to play is “Classical California KDFC.” It has worked for years without issue, but now I get the message “Couldn’t play content. Try again.” The station will play just fine on TuneIn, but I have no interest in using an app that plays 3 hours of ad rolls before a stream begins. It also plays through Sonos Radio since that is just a patch-through circus of ads from TuneIn. I have tried playing the station through my favorites and have tried starting a stream through a fresh search in case the URL has been updated, but it didn’t help. The stream works just fine when I use the myTuner website, so there doesn’t appear to be anything wrong with the stream—it seems isolated to Sonos. https://mytuner-radio.com/radio/kd

Tinny, Metallic, Physically Painful Audio on Beam Gen 2 After Several Months of Use – Am I Going Crazy? Hi everyone,I’m having a really frustrating issue with my Beam Gen 2 and I’m hoping someone here has experienced something similar or can point me in the right direction.After about 6–8 months of use, the sound quality suddenly becomes extremely harsh and unpleasant, especially when using Audible or Spotify through the Sonos app. Voices take on a tinny, metallic, almost “radio-crackle” distortion, and the highs become so sharp that it causes physical ear pain and worsens my tinnitus, even at low volumes. At the same time, the mids become barely audible, and the lows turn into a solid wall of sound, almost muddy and overpowering.This has now happened with two different Beam Gen 2 units, both showing the same symptoms after several months both at 6 to 8 months. I’m using the Beam connected to an LG C4 via eARC HDMI. I’ve already tried all

I have an open concept first floor with a Sonos beam on a wall mounted TV. I have the amp and 4 speakers not sure where to place them anyone have some suggestions. I don't really need surround sound for the TV looking for more audio for the room. Do i need all 4? what should I do? 

As the title says, I tried hooking up my Hisense 65Q9G to the Arc Ultra via ARC and have not been able to get 5.1 to come through properly. If I set the audio channel to in mpv (video player) to stereo or 2.1 the sound seems to come through fine, but when 5.1 is sent to the TV centre (or front in general) channel audio is missing, so dialog are notably absent. This is when the source is my desktop, which was sending 5.1 DD successfully to my old Denon AVR. Playing a video from the TVs Prime app seems to work (5.1 surround), so it seems the issue may just be a failure to pass-through, rather than not being able to provide the data to the Sonos via ARC at all. Does anyone have any experience with this or similar “old” TVs with ARC? It is starting to look like my only option if I want to stick with the Sonos setup is to upgrade to a TV with eARC (with confirmation that the particular model actually handles external pass-through properly).PS: ARC is indeed selected in the Audio m

Why is there no method to directly remove a speaker?  I have to wait for a timeout for my blown Sub 3 to be removed?These nanny-only methods are infuriating.  Some of your customers want to just get things done.  SONOS you can do better. 

Is it safe to install Sonos 8 inch speaker in the drywall without any reinforcement? They weight 9lbs each and will be installed on double drywall ceiling without additional bracing/reinforcement on a retrofit project. 

One of the stand pole caps, for Era 300 stand, cracked during installation.  How do I get a replacement? 

My play5 gen2 operate only by Ethernet. No way to Connect by Wi-Fi. Suggestions?

Volume level slide bar will appear but an attempt to adjust volume makes it vanish or on occasion the slide bar won't appear at all. Anyone else have this issue? Resolution? Also any way to get the volume level number to appear on the tv screen? It sure is irritating to have to open the app just to see what level I am at.

Are there any speakers or a sub that can be paired original arc?

I have the beam soundbar connected via HDMI (eARC), with a Sub Mini connected wirelessly to the beam.   Each time I turn the tv off, the sub disconnects from the Beam.  I have to unplug the Beam, then power it back on - the sub reconnects.  Any suggestions to keep the Sub Mini connected to the Beam?

I have a Sonos Roam (first generation) and a Sonos Connect:Amp (maybe 1st gen).When using the Sonos App - I can see both the amp and the roam, and control music. Things work flawlessly beyond the app being horrific.When using spotify directly - I can see both the amp and the roam and control music. This experience works the best.When using Apple Music - I can ONLY see the roam, and control music. I can’t see to get it connected to the amp. I have tried normal troubleshooting steps (restarting amp, etc), however nothing have been able to work. I’m trying to transition from Spotify to Apple Music. Any ideas to fix? Does the amp just not work with airplay but spotify is able to work around it?

I have a Sonos Beam Gen1 + 2 Play Five Gen2 + Submini. When playing music using the Sonos App, the Submini has no sound; the diaphragm doesn't respond. Could someone please help me? Thank you.

I’ll be moving to a new house soon.  In the basement is a rec room where we will install a TV and we would like some decent audio.  I currently have a 5.1 system with towers and a big center, on-wall surrounds, and a receiver but looking to make things easy in the new house, one remote (Apple TV) and a clean install.  Plan is an Arc Ultra on the built-in cabinet, with a Sub 4 on the floor.  The sofa will be right against the back wall so there is no room for surrounds on stands.  I can wall mount or ceiling mount, though I don’t know the best location.  I have ordered Era 300s and hope to use those, but maybe an Amp with some 3-rd party surround speakers might be the better option?  It looks like I have some conduit in the ceiling, though placement is odd about midway between the TV wall and the back wall.  I may be able to run power to the Era 300s via this conduit or speaker wire to the Amp.  Room will be used for TV, movies, and games.  Music isn’t really a big concern. 

Hello, I have bought a new sofa “paramount” from Sofology UK. It comes with vibrating seat function for enhanced movie experience. Not considering how locked down the Sonos system is I have clearly overlooked this. The sofa can connect via Bluetooth to the Tv and works fine but this means not using my beam or 100s that I use for surrounds. I appreciate this is a long shot but is there any work around I could do to make use of the sofa. Only option I have come up with is to link my phone to the sofa and play the film both on my tv and phone at the same time, but this would not work for any live Tv and is also just a faff. Thank you in advance for any help.

I’m just wondering about sound absorption panels and Sonos 9.1.4. I’m treating my room for hifi stereo listening with absorption panels(first reflection points plus rear wall and corner bass traps).However, in the same room I’m also going to use Sonos Arc Ultra/Sub Gen 4/Era300 for immersive movie sound.My question, since Sonos is a virtual system and relies on sound bouncing off the side walls for side channels(and ceiling), wouldn’t it be counter-productive to have those sound absorption panels? Or would Trueplay correct the room acoustics within the Sonos system to compensate for the sound panels?

After 11 years of faithful service, one of the speakers in my Sonos home has died. It was the first Sonos product that I purchased back in 2014. Now I have a home full of Sonos speakers that I’ve purchased over the years, all of them S1 compatible, and will not work on S2 (don’t get me started!). What can I replace the Play 5 with? Thanks.

I have had the ERA 3 for about 1.5 years, and after Sonos made an update to its system last year, I am now unable to pair this speaker to my computer or my iphone.  I have spent hours trying to figure this out with the help of Sonos technicians and with the Sonos community.  I am beyond frustrated and disappointed in Sonos for not fixing this problem and am disappointed that I bought this speaker as an upgrade.  It has been anything but better.