Get help and assistance with your Sonos system

I have the Sonos 2 setup in the house but wish to link it with our garden house which is 80m away. Which would be the best way to achieve this?PS: I live in the UK

My ace headphones auto-connect to my phone first and I have to manually connect to my computer. I have turned OFF multipoint because multipoint ended up causing more issues (with ace keeping audio on my phone instead of on my computer during a slack call).Is there a way to prioritize devices for the ace headphones? First computer, second phone? I might end up unpairing my phone, but I do use them every once in a while on my phone. 

Hi Sonoswhen will I be able to listen to Music from my music library with my ACE headphonesI like to listen to music playing on my eArc ultra but also want to  be able to do this with my Ace headphones currently the Ace is tv audio only.thank you. Alan

Hey folks, any advice on this issue, is my speaker on its way out? 😪This evening I noticed a constant low buzzing sound coming from the left side of my playbase. I tried switching off for a minute and back on again, when sound first came back on there was a loud pop on the left side of the speaker followed but the return of the constant buzzing 😢

I have an individual Apple music subscription. On my apple devices, I can view the Library, which shows, albums, playlists, artists etc. On the sonos app, I have added apple music as a service, I can play music etc, but can not view any of the library content, I get the error message “No items available”I have spoken to sonos support, and removed the service and re-authorised etc, with no change.Sonos support asked if I have a family subscription, but I only have an individual subscription, why would I need a family subscription, it is my sonos setup and only me uses it?

Hi,I’m using this combination of hardware: Apple TV4K → LG G5 TV → Sonoc ARC.In Apple TV I have Dolby Atmos enabled. In LG G5 I have Bitstream, passthrough and eARC enabled. Sonos ARC is connected to eARC.Dolby Atmos is working perfectly but whenever I’m running 8K HDR YouTube content or non Dolby Atmos on Netflix or other streaming, I’m getting only Stereo PCM or Multichannel PCM.When I’m using TV WebOS built-in Netflix or YouTube app, I’m getting Dolby Digital.Dolby Digital sound much better and richer than PCM from Apple TV. Dolby Digital audio is much louder and has a lot more of bass.Is there any fix for Apple TV4K?

My sonos amp is currently connected to my router. We are moving home and our router will not be next to my sonos amp or my two play 3rs.Is it possible for my whole network to be Wi-Fi in my new house? 

I just bought a Sonos Five and I would like to mount it in a wall made in concrete. Can you pls suggest a structure to put it on the wall as Sonos does not provide one specific for the Five like they do with the outdoor speakers. Thank you

I have a Beam (Gen 2) and Sub Mini, and I’d like to connect a record player.I bought a preamp and a Sonos Connect, but the Sonos app says the Connect isn’t compatible.Is there any workaround?I saw someone on YouTube using this exact setup and it worked.Any help would be much appreciated!

Every time I go to use TV swap with my Sonos Ace headphones I have to do reboot my Sonos soundbar to get it to work.A couple days later I will go to watch a film and can’t connect again. There is an 8 step tutorial that I found on here that I know from heart that goes something like thisUnplug soundbar Turn of Ace Turn off Bluetooth  Close Sonos app Plug soundbar back in After sounbar has booted, open app Turn Bluetooth back on Turn on AceIt works every time but a couple of days later you’re doing the whole thing again, I never power off any of my soundbars and they can’t all be broken (I have 4 around the house)It just makes me think my whole system was a waste of money. Is anyone else experiencing this problem or has anyone heard of a more reliable system on the market where you can also connect headphones with Dolby Atmos please let me know Thanks

After using Sonos music system, when I turn on our TV in our great room, the TV sound is broadcast to 7 other rooms in our house.  How do I effectively prevent TV sound in each of the other rooms? 

I would be awsome if sonos made software so you could add all the speakers you wanted in one big sones home theater 

Keeps loosing connection , anybody with any ideas ?

I purchased a FLAC encoded music album. Unfortunately, the sample rate is 96k. I’ve resampled the music to 44.1k using VLC media player.What I’m finding is that each of the resampled songs (files) play on my SONOS system. But the files are not linked together as an album. Also, the album artwork is not associated with the music files.Any suggestions as to what I did wrong and/or what I should do?Thx,Marty

Hi,I’ve a Sonos Arc which has had the touch controls disabled until recently, and now I’ve discovered it is from a faulty batch that had an issue with the touch controls constantly enabling and disabling the mic. Raising the RMA was painless enough, however the Advanced Shipment option has an issue accepting credit card details to place a hold on my card until the faulty unit is returned.I don’t want to use the Standard Shipment option for a few reasons:1: I’ve a workaround in that I can disable the touch controls and the Arc behaves as expected2: I’ll be able to use the box the replacement Arc arrives in to safely return the faulty unit3: Shipping from the UK to Poland will leave me without a system for a week or two if I use StandardI called the 0800 026 1526 support number and the agent was very understanding, and explained there has been an issue with the advanced shipment section of ‘support.sonos.com’ accepting card details for a couple of months (I’ve seen other evidence of this

Guys I’m not sure what’s wrong with my system or when it happened.The first movie experience (Dune) was amazing, best atmos I’ve experienced at home and I didn’t want to push volume above 25% because I have neighbors and it was impressive already. That was around November last year.in the meanwhile I added a 2nd Sub 4 that is a great addition. However the system feels nerfed since a while: Volume needs to go to 40% in the Sonos App and it feels less impressive than before. Did quite a lot TruePlay advance runs but not much success.I’m using AppleTV 4K, HdFury Arcana (but from the start)Any software / hardware or firmware upgrade that could cause this? Sonos volume % should give roughly the same power output to everyone or?one thing to mention: the volume control via Apple TV remote usually doesn’t work, does this include source volume?

My current music library is stored on a WD My Passport and requires to be connected to my computer all the time for me to access my music on my SONOS speakers which is a real pain.  Is it worth investing in a home networked device (NAS drive) if so does anyone have any suggestions of what to look for.  My computer uses windows 11.

I have recently converted my music folder from MP4 to M3 and it is stored on my PC Windows 10.Thispc/music/MP3 On setting the new pathway it has solved most problems but a lot of the tracks on Sonos playlists still show as MP4 (even though there is only one pathway to the MP3 folder)  Some tracks on the playlists  play some do not.Have I missed something? Deleting and updating the playlists works but would take forever 

I have a Sonos Play:5 speaker, which I can’t currently get to work. I have a (white) Sonos boost, and a (white) Sonos bridge. Should I be getting this combo to work?Thanks

My Sonos move is no longer showing on my system tried unplugging and re plugging etc and nothing.

Having 3 gen 1 play 5s and a bridge and then some newer Sonos speakers like Soundbar, play ones, Roam, and beam - and having just moved - I’ll use at least 2 of the play 5s and the sound bar in a separate part of the new house and then the other newer ones in a different part of the house for surround sound mostly.  I believe the older play 5s require the older version of the Sonos app. Am I able to have both versions of the Sonos app on my iPhone with the older version controlling the play 5s and soundbar and the newer version controlling everything thing else? any suggestions on how to do the setups would be greatly appreciated.  

Would this setup work as a backdoor way to group Ace headphones with other speakers (or at least play them simultaneously)? If so, how exactly would I set it up?Here's my thought:- I already have a TV room with Beam, Sub-mini and two Ones as surrounds. Leave that room as it is.- Set up a new room with the Beam only, and another room with the two Ones and the Sub-mini only.- play music and select the two rooms. Then do TV swap, which would silence the Beam and play on Ace instead.Would the Ones continue to play the music aloud while the Beam music is transmitted to the Ace? If so, this would be great to allow me to leave the room and continue listening to the same music.If this would work, how do I do it? Can I have two rooms with the same components?

Would be helpful to me to have sound from a Sonos Ace and continue to have sound from a Sonos Beam at the same time. I think it cannot be done, I’m I right? TIA for any replies.

Not a major issue but I’m sure you used to be able to thumbs up and down tracks while listening to a playlist from Amazon music.Tapping thumbs down would skip the track and gave a message saying something along the lines of “we won’t play this track again”.Tapping thumbs up would give a message saying something like “we will play more like this”In the app currently, tapping thumbs up or down simply skips the current track?Is this on a list somewhere of issues to be fixed? ThanksGeoff

I know I can’t do the stereo with two devices, but hoping I can do two mono outputs from one iphone using bluetooth