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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27761 Topics
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jmilt7Contributor II
asked in Controllers and Music services
When adding music all the songs are mixed up

So, I was listening to my music this morning for an hour or so, no problems, when right in the middle of a song, the music stopped. Nothing. I have five speakers, 2 sonos play 1 and 2 sonos play 5 and a Move. When I opened the controller, all my speakers were gone except the Move. And the playlist I was listening to, was replaced by music that I listened to months ago. I won’t go into the details but I spent a good chunk of the day getting things back to some semblence of what it was. Actually, I did it once, then the controller would randomly quit on me several times, so I had to do everything over. It hasn’t quit on me since the second time. However, now, whenever I add an album to the queue it is jumbled up, that is, the songs are in a seemingly random order, not the correct order. And if I add other albums, they are all jumbled up together, that is, I might have song or two from one album followed by a song from another album followed by a song from a third album then back to the f

273
MoPac
24 days ago
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jeffmsimmsContributor I
asked in Advanced setups
Using Apple Time Capsule as NAS for Sonos

Can someone confirm for me that an Apple Time Capsule is no longer compatible for use as a NAS with Sonos? I have been unable to use my Sonos since the app update however many months ago. Prior to that, my Time Capsule functioned as my NAS (in addition to being my router and where I back up my Macbook). Since the update, I have spent hours and hours googling and searching YouTube videos to try to play my music but I’ve never been able to reconnect my music library with my Sonos. Yesterday I finally found this thread that appears to say the Time Capsule is no longer an option but I’d like to get another confirmation before moving on. I don’t know what generation my Time Capsule is, but it’s at least a decade old. I don’t know exactly what SMB v2 or v3 are, but it looks like the Time Capsule is SMB v1 which I understand is now a no-go. Is that correct?Anyone who is kind enough to respond, please bear in mind that I am not technically savvy. Thank you!

471
Airgetlam
24 days ago
Funk.e.Bitz
Funk.e.BitzContributor I
asked in Components and Architectural
adding an older system to my wifi

I have an assortment of older Sonos speakers and I was wondering, what component/s do I need to add to connect directly to my Wi-Fi network?  I’m currently using two Sonos bridges atm.  

385
Airgetlam
24 days ago
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WhatUserNameTrending Lyricist I
posted in Speakers
Era 300 speaker hacked

So… the Era 300 was breached today.https://www.bleepingcomputer.com/news/security/samsung-galaxy-s24-and-sonos-era-hacked-on-pwn2own-ireland-day-2/“Dungdm from Viettel Cyber Security took control of a Sonos Era 300 smart speaker using a Use-After-Free (UAF) vulnerability. His successful exploit added $30,000 to his team's earnings”I have been searching but have not seen any response to this yet. Has anyone heard anything?

801
Stanley_4
24 days ago
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neptune650Collaborator I
asked in Speakers
Mute button no longer works right

If I have two Play 1s in a group (room), pressing the mute button on one shuts off both. This is not how it used to work.I found this unanswered post from 4 months ago that was closed without answer (from the community or Sonos, which, seems a dereliction of duty under the f&***(d up circumstances that trashed our stereos):<snip>Prior to the recent app upgrade I was able to mute the speaker in one room of a group by simply clicking on the speaker icon for that room.  Since the upgrade, I've been unable to do that, and note that other users have identified this as a backward step in the updated app too.  The options now seem to be either to slide the volume to zero or to take the room out of the group.  The mute function was really useful if needing to quickly and temporarily mute the volume of one speaker e.g. to take a phone call.  The release notes for 80.02.04(iOS) say ‘introduced mute button on iOS’ but that seems to be for all the speakers in a group, so is there a way t

110
N
24 days ago
A
ArbenContributor I
posted in Controllers and Music services
Probleme sonos app

Bonjour à tous,Chaque fois quand je ouvre le sonos app les paramètres de réglages sont mis tout seul 0 0 0 0Je peux dire avec tristesse avec ce nouveau app il y a rien comme avant, je vais dire que des problèmes rien ne va!!!Cordialement Beni Moderator Note - Translation by Google:Hello everyone,Each time when I open the Sonos app the settings parameters are set by themselves 0 0 0 0I can say with sadness with this new app there is nothing like before, I will say that nothing is wrong with the problems!!!Sincerely Blessed

151
N
24 days ago
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GMRTrending Lyricist I
asked in Controllers and Music services
What alternative methods can we use to listen to our music library

Good morningMany thanks to all that helped on my previous question regarding the SMB V1.0 issue. I like most of you have not been able to play my music library since the May update. I have now had 4 months playing around with various fixes / updates / experiments to no avail.I have therefore decided to try an alternative method of playing my music library on my Sonos system.I am aware that there are a number of ways to do this, some might be very easy to implement, but cost a large sum of money. Others may be very cost effective, but require extensive knowledge in software systems.So, with this in mind could I ask what options are out there with a brief synopsis of what would be required to get my music library up and running. I will start….Get a NAS with SMB3 – May be costly and could be a pain to get up and running. Raspberry PI – Low cost – will be difficult for the layman to get up and running Copy my music to Windows media player – PC must always be switched on. Please add your th

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24 days ago
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Juan_1Contributor I
posted in Controllers and Music services
sonos app

Everything looks fine but when I select say spotify and hit the playlist all I get is “no content” in the bottom bar.

71
MoPac
24 days ago
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DannyRyanContributor I
asked in Headphones
2.10.4 Software Update

Hey all. I don’t know if I’m super late to updating to 2.10.4 but I was just wondering is there’s any patch notes for it? can’t seem to find anything about it anywhere.   thanksDanny

9726
S
24 days ago
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Danielgking99Contributor I
asked in Speakers
Move 2

Hello, I purchased the Arc 300 and had it hardwired to the t.v. It always works because it's hard wired. The problem with the Move 2 is that it does not want to connect to the Arc when you turn it on. In fact, a lot of times it plays the last station of music from the Sonos app which is closed, while the t.v. plays on the Arc. This happens ALL the time. It is connected to the router, not Bluetooth. I have contacted Sonos support but they cannot permanently fix the problem. Does anyone have a fix for this, please?

485
D
24 days ago
M
Minimus8888Contributor I
posted in Home theater
connections to two devices

Hi all,I’ve got a Sonos Playbar that connects to my TV via an optical Toslink connection, but I’m looking to connect another device to that same connection. I’ve been told a splitter could work, which sounds great in theory, but I’ve also heard that you can only connect one device at a time with a splitter—so it’s either one or the other.Has anyone experienced this issue? If so, how did you resolve it? Is there a way to use both devices simultaneously?Thanks in advance for any help!

334
M
24 days ago
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RumRunner1492Contributor I
asked in Components and Architectural
Sub Gen 3 stopped working and is doing weird things

Sub Gen 3 doesn't power up.  It makes a noise as if it is trying to boot but does nothing else.  There is an odd smell created as well.  In addition the power light does not illuminate.  It also cannot be discovered by the app.  It used to work fine and then it started doing this.

192
R
24 days ago
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kapu22Contributor II
asked in Portable speakers
Voice not responding

In the past week, i have had to shout at Sonos one several times to get its attention. Up until then, it worked fine.  I did nothing to change it.

151
Airgetlam
24 days ago
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EnricoTagContributor I
posted in Speakers
Sonos Arc microphone issue

I am, well, I was a Sonos loyal customer. Despite the awful new App released, I still defended and stayed with the brand as I loved the sound, look, build and quality of its products. I had various Sonos Products and currently still have a Bean 2 system, with 2 play1 as surround. I also have another 2 play1 and decided to buy an Arc, to use in my main living room, pair it with play1’s and then, hopefully at Christmas add a sub mini to the system. I went with the Arc, as I thought I was going to be a step up from the Beam I have in the other room, despite the bad reviews online talking about microphone problems. After all these reviews were more a year old and thought Sonos would have recalled and solved the common issue… well, no. Arc arrived. I was really happy. Set it up, added the surround. Played really nicely, happy with the sound. After just a couple of hours in the house, tried to call Alexa to switch lights on, no answer. Microphone was off. Kept going off, every few hours. Con

644
Airgetlam
24 days ago
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graham_51Avid Contributor I
asked in Home theater
Dolby 5.1 only coming from NAS items accessed through TV app but no other source into the TV

I have 2 1SL speakers for rear, a Sub (gen3) and a Beam (gen1) connected to my TV via the panasonic HDMI port 2 (as per the manual).  I can get Dolby Digital 5.1 showing on the S2 app when playing through the TV apps (Netflix, Prime, etc) and also from 5.1 sources from my NAS but not from any other source connected to the TV.  Tried Netflix through my Virgin box app and 2.0, same program via TV app on Netflix 5.1DD.  How should i connect the Sonos setup to my TV to enable other sources such as Virgin box, blu-ray player, etc to also pass the 5.1 sound to the Sonos setup, thanks in advance 

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24 days ago
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AcloudTrending Lyricist I
posted in Speakers
Sonos App still not allowing registration of products

Latest Sonos software still not fixed, dumster fire, Cant register my Sonos Play 1 x2 and my PlayBar after changing internet supplier.Waited over 6 months to get a woirking update to sonos soggyware, but this forum is still full of customer who have unusable products.Have factory reset, allowed sonos to upgrade firmware on devices, and all 3 are recognised but wont register.

11817
Ken_Griffiths
24 days ago
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gmbardmanEnthusiast II
asked in Speakers
Crossfade not working

Updated Sonos yesterday and now crossfade is broken.Has anyone else experienced this and do you know of any workarounds? Version 16.4.2Build:  81158074

11511
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24 days ago
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ryutaroContributor I
asked in Controllers and Music services
Qobuz has started service in Japan.

Hello.Qobuz has started service in Japan.I would be glad to be able to choose Qobuz in Japan with Sonos. https://try.qobuz.com/qobuz-japan/

231
Mr. T
24 days ago
B
BryHallContributor I
asked in Controllers and Music services
Problem loading music library to Sonos App on PC

Over the last  months, I have been unable to play my music library which is stored on my laptop.I get the error message - Unable to add shared file “//desktop-F4KC5KJ/Music/full music library denied. I have even tried via the web app but I can get nothing to play. Any ideas

604
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24 days ago
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NovaeContributor I
asked in Home theater
Playbase won't power on unless it gets a little shock

The Playbase is blocked and won't turn on.Therefore it must be unplugged. When I plug it back in, it does not turn back on at all. I noticed that it blocks following a shock.1st time: a very loud explosion sound in a movie2nd time: a little screw dropped on it3rd time: the plug of an alimentation cable droped on it. So, i have tested something : a small deliberate shock and right after that, it turns back on. Why ?

597
bockersjv
24 days ago
A
AntisaContributor I
asked in Home theater
Missing Volume level on Philips TV when conected with Sonos Beam 2 using HDMI ARC

I have Philips TV 58PUS8545/12 and Beam Gen 2 which are connected via HDMI ARC. HDMI CEC is enabled and I’m able to control volume level on Beam using my TV Remote.However, when changing volume, I don’t have any indication on my Philips TV Screen. Neither sometning is changing nor volume level. Tried with standard procedures, power-off - power-on, using different HDI ports/cables, etc. Is there any workaround how to see it?

321
Ken_Griffiths
24 days ago
H
horlickdjContributor I
asked in Portable speakers
Sonos Move disappears off my system and won't power up

I noticed my Sonos Move had disappeared off my system when I returned from a holiday. I tried many times to reconnect it to my network but it didn’t work - although it did reach the stage where it asked for a network password at one stage. After a couple of hours trying, the Move powered off and no lights have appeared since. Is there a way to resurrect it?

294
Airgetlam
24 days ago
D
DanielRotoloContributor I
posted in Home theater
sonos sub gen 4

IN UN KIT SURROUND FORMATO DA SOUNDBAR ULTRA  , 2 SPEAKER ERA 300 , SONO COMPATIBILI TRA LORO 2 SUB , GEN 3 E 4 TRA LORO?Grazie Moderator Edit: Google Translate - IN A SURROUND KIT CONSISTING OF ULTRA SOUNDBAR, 2 ERA 300 SPEAKERS, ARE 2 SUB, GEN 3 AND 4 COMPATIBLE WITH EACH OTHER?Thank you

301
Sotiris C.
24 days ago
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Nigel KingContributor I
asked in Controllers and Music services
Controllers iPad/iPhone/Mac

I have used Sonos for more than 10 years. These controllers have got progressively worse and so I am not buying any more product until there is a significant improvement and these controllers. I particular playing my own music is much more difficult than it was 10 years ago.

221
Pools-3015
24 days ago
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Eric ChinContributor I
asked in Headphones
sonos ace the button doesn't respond

The noise-cancelling button of his headphones sometimes has to be pressed twice to respond, and sometimes it can be pressed twice to be noise-cancelling and transparent.

271
Sotiris C.
24 days ago
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