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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28812 Topics
Y
Yv3Contributor I
asked in Speakers
Sonos unpairing as well as not playing in the group

I have had a Sonos system for many years, 9 x Sonos One, 1 x Beam 1 x Era 100 & 1 x roam. I updated a playlist using the old Sonos app, (as we know that isn't a feature the new sonos app affords us!) and since then music drops ALL of the time. I could be playing music with all the sonos one speakers grouped together, and either one of the stereo pairs would drop/ unpair itself ( so only one speaker of the two would play), or one of the single speakers will not play music, although the app shows them as playing music.Sonos spent weeks telling me that it was my wifi, to the extent I was going to leave my internet provider. They told me to wire two speakers into the router, which I did. They also told me to buy a mesh system, which I did… and it still hasn't fixed the issue. What sonos is failing to admit, is that this isn't an issue with my wifi! I can play songs on my speaker without any issues if I airdrop the music to my speakers, not an issue. I primarily use apple music, but I h

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Y
21 days ago
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GinginContributor I
posted in Speakers
Era 100 vs. Era 300 for Beam Gen 2 in Large Multi-Use Space (living/tv/dining/kitchen)

Hi everyone,I’m looking for advice on upgrading my Sonos setup. I have a Beam Gen 2 with my TV in a relatively large open-plan space that includes my living room, dining area, and kitchen. I’m considering adding either:2x Era 100 1x or 2x Era 300I’ve read that a pair of Era 300s might be overkill for my needs and that 2x Era 100s might be better for creating a home theater experience. However, I don’t watch movies that often, so home theater isn’t my primary goal. Instead, I’d like to create great overall sound for the space, as I will also use the system to listen to music, podcasts, etc. So I’m wondering if 1x 300 might be better than 2x 100.Additionally, if I go for a pair of speakers (either 100 or 300), does their placement need to follow specific rules considering the home theater (e.g., opposite each other behind the sofa, or next to the TV, etc.)? Would it work if I placed one speaker behind the sofa and another in the kitchen? Or should they always be positioned symmetrically

702
G
21 days ago
P
PerplejoContributor I
asked in Controllers and Music services
Why can be play ONE ONLY song and it stops? Can be change it?

The problem is precisely when I play from the Sonos app:I go into the music service, choose any song from the library, it plays it, ends and that's it. Silence. It doesn't do anything else.(The device is Era300 in case that is of any relevance).Thanks.

372
Corry P
21 days ago
K
KosEnthusiast II
asked in Controllers and Music services
One alarm insists to chime instead of playing music?

I have several alarms going off around the house in the morning. But one of them (the last one) - Norman’s - will only chime. See screenshot. Any tricks to avoid that….? Thanks!  

1128
J
21 days ago
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Sven73Trending Lyricist I
asked in Headphones
Sonos Ace not in sync with TV

There’s a previous thread about this that has been closed, but the problem still hasn’t been resolved, despite it also being mentioned in reviews.I haven’t been using my Ace for a few months, but I did so tonight and the problem is very visible. This time from the beginning. Previously it seemd to worsen the longer I watched.My Sonos Arc is in sync, when used alone, but Ace is behind, so it can’t be adjusted in the app either.Funny. Just a few minutes after writing this, there was a glitch in the sound and the sync improved. No idea what happened.

632
S
21 days ago
E
eagleshoreContributor I
asked in Components and Architectural
Sonos skipping songs/stops playing songs

Like many others, I have had issues with the new Sonos skipping songs and stopping play altogether. The answers given on this forum don’t appear to have fixed the issues, at least in my case, but I finally tried something that seems to have helped the issue. I post it here since it seems all the forum questions regarding this issue have been closed.My network has a Linksys router, with a Beam located 3 feet from the router (wireless connection), and two remote speakers located 10-15 feet from the router, so signal strength is very strong. Re-booting everything did not help. Finally, I logged into the router and found the Sonos device on the network. The Linksys router I have allows up to three network devices to be give higher priority, so I gave the Sonos device high priority on the network, and the skipping is improved, but not totally eliminated. It’s barely usable at this point.So I agee that the song skipping issue is network related, but something needs to be done in the new Sono

29210
P
21 days ago
J
J-manProducer I
asked in Portable speakers
Does the Roam 2 Sonos Voice Assistant work with Cellular Only?

Will the Roam 2 Sonos Voice Assistant work with cellular only? I thought that only Alexa required wifi. I’m trying to use the Roam 2 hands-free with the Sonos Voice Assistant on my bike while on the trail. The voice assistant light is on, but the Roam 2 will not respond to commands. I am able to use the voice assistant fine while at the house with wifi.

292
J
21 days ago
V
VeediyaContributor I
asked in Home theater
cannot use era300 as surround system

I have Sonos arc sub and era300. I want to use as a home theatre system.but my era 300s cannot connect with as a surround sounds. Message always come era’s Bluetooth and Line-in unavailable. but Bluetooth already connected and . Waste hours and dates to fixing this. but still same. Please advise me how to fix this? Thanks.

512
Pools-3015
21 days ago
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PansecContributor I
asked in Speakers
sonos drop outs when streaming music

I run a number of Sonos speakers ( 16) throughout my 3 story  home . They are mainly connected through my wireless network. My wireless network consists of 5 WAPS throughout my home and have great connectivity throughout . I have fttp to my home and have a 250/50 NBN plan.my speakers all connect up when I am streaming radio but when I want to stream music from Deezer my speakers cut In and out and I can’t control the volume. I thought this might have something to do with the Sonos app updates as I read this has been not very stable. I live my Sonos system but unfortunately I can’t enjoy all of my various speakers listing to streamed music when I want to .my equipment is2 x arcs - 2 different tv set ups 2 x gen 3 subs4 x Sonos ones 2 x Sonos 52 x Sonos moves2 x Sonos roams2 x Sonos ones1 x Sonos boost hardwired to networkIf anyone has any solutions that would enable me to enjoy my Sonos speakers whilst streaming all music I would greatly appreciate it thank you regards Paul 

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Stanley_4
21 days ago
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PinebluffhandContributor I
asked in Home theater
sub

I have two subs, can I run a 3rd? Best buy said I can only run two. 

625
Stanley_4
21 days ago
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Amazon playlists "QUEUE" is limited to 100 songs on new app.

As of this writing I have seen quite a bit of improvement with the new app.  Response, volume control and grouping have been improved.  However when using the ‘new’ app and I select one of my Amazon playlists which has an excess of 100 tracks the “queue” in the ‘new’ app will only display 100 tracks.As a test I launched the ‘old’ app on my home PC and when I select a playlist in excess of 100 songs the ‘old’ app and the ‘new’ app show the correct number of tracks.  The playlist I selected in the ‘old’ app had 494 tracks.It’s obviously not an Amazon issue and I was wondering if anyone else would be able to verify this as well.Apple Music playlists display the correct number of tracks in both ‘old’ and ‘new’ app.

1467
K
21 days ago
M
meo149Contributor I
asked in Speakers
speakers not connecting

I reset my Sonos speakers, and now it’s saying no content on my app. I tried resetting the app and the speakers and it’s still not connecting. 

613
Airgetlam
21 days ago
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crabjamContributor I
asked in Controllers and Music services
Pocketcasts new releases

Hi. I’m finding that most of the time when I select a podcast through the new releases part of Pocketcasts through the app it plays a random podcast off the list rather than the specific one I select. This is a recent issue (I’d say last month or two). There seem to be no issues with the rest of the Pocketcasts interface. App version 80.07.05. Anyone else getting the same thing?

221
Airgetlam
21 days ago
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bryantsfAvid Contributor I
asked in Controllers and Music services
My hatred for this app

Having spent the better part of an hour getting the “there’s something wrong” error when using Amazon Unlimited I’ve finally given up. Worked for years, now I can’t listen to s*it. Done venting 

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B
21 days ago
J
J shockContributor I
asked in Controllers and Music services
Grouping multiple products

Grouping “Everywhere”

10611
Stanley_4
21 days ago
G
gbeanContributor I
posted in Home theater
Connect:Amp as LFE sub only output device.

Is there any reason a Connect:Amp could not be used as a standalone third party sub output using the sub Pre-out? I understand the limitation with the sub output being disabled while the C:A is configured as a rear surround amp, but more specifically why could the software not be updated to allow the .1 channel be utilized by a standalone C:A? I don't have any desire to purchase Sonos subwoofers when I already have very nice servo controlled powered subs. I already have two spare C:A gen 2 amps. The lack of this ability to integrate third party subs is the main factor dissuading me from buying Sonos soundbars. As far as I know this configuration is also not possible presently with the Sonos Amp as well? Is this a massive feature oversight, or a thinly veiled attempt at selling subs in the Sonos ecosystem? 

387
Stanley_4
21 days ago
jfranche
jfrancheEnthusiast I
posted in Speakers
Is it OK to have a mix of Ethernet connect and Wifi devices?

I have 10 sonos zones at home.   A mix of rooms with everything from single or stereo speakers, to full home theater setups.    It crosses over 4 different floors in an old house with a lot of walls.  I use Alexa often to initiate playing music, mostly from Spotify.I have a pretty robust EERO mesh Wifi network.  And generally, things work. However, I have times when things don’t play.  The Sonos App is not responsive.   Or I have to ask Alexa multiple times to do things.I was wondering if I should try plugging a few of my Sonos speakers directly into Ethernet.  There are a few locations where I can do that.  However, I am worried that that puts me into a weird mix of network types.Does anyone have any advice on this concern or my idea? 

949
Stanley_4
21 days ago
M
Marten HContributor I
asked in Components and Architectural
Unable to Reconnect Sonos Connect Gen 2 After Factory Reset

I have a single Sonos Connect Gen 2 in my setup. It is connected via Ethernet, and WiFi was previously deactivated. After encountering sound issues, I decided to reinstall the system. I deleted the Sonos app, reinstalled it, and performed a factory reset on the Connect.The Sonos app finds the system and prompts me to press the pause button. After doing so, I get an error message stating that it cannot connect to “”. I tried changing the WiFi name and connecting to a different network, but no wired or WiFi networks are detected.I suspect the Connect's WiFi is still disabled, and the installation process cannot reactivate it. I'm now stuck and unable to complete the setup.Please assist with resolving this issue or provide guidance on re-enabling WiFi to complete the setup process.Thank you.

15413
Ken_Griffiths
21 days ago
M
moitrierkContributor I
asked in Home theater
HDMI CEC to control power ON / OFF the Arc Ultra

My Sonos Arc Ultra is connected to my LG OLED G3 via eARC.I also have an Apple TV connected to the TV, and I can control the soundbar's volume from it.However, when I power off the Apple TV, the TV shuts down, but the soundbar does not.Previously, when I had an AV amplifier connected via eARC to the TV, I could power on/off all devices using the Apple TV.Is there a way to achieve the same with the soundbar setup?Thank you in advance,Kévin

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D
21 days ago
R
Rebel.yunContributor I
asked in Home theater
Era 300 surrounds - What happens for non-atmos and music?

I have an arc + 2 subs + 2 One SL’sConsidering going to the era 300’s to enhance the movie experience with the collection I have. But I also play a lot of music off spotify usually, stream netflix/hulu...etc.Currently with my set up I am able to hear sound/music come off of all the speakers.If I upgrade to Era 300’s (as surrounds), it seems like nothing will play on those spekaers at all unless it’s atmos only content? Is that correct? Just going through the reviews and forums.I understand the front driver won’t fire when it’s set up as surrounds which is fine, but to not get any music/sound out of it at all when my One SL’s do is a little crazy. Hope I’m wrong. Can someone tell me what’s up?

1033
MoPac
21 days ago
D
David WellerContributor II
posted in Controllers and Music services
New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? New app is awful! so user non friendly 

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S
21 days ago
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DisappointedAJContributor I
posted in Controllers and Music services
Still having S2 App issues - November 2024?

Well I waisted 90 mins of my day today on an issue with the S2 App.  The problem is that my paired Play 3’s in my Study appear in my S2 App on my phone, but whenever I leave the app (with the music playing), and go back into the App, the App shows no music and I cannot therefore control the music volume etc.  Useless when I need to pause the music immediately.  Eventually it reappears after 45-60 seconds, but repeats each time I leave the S2 app to do something else on my phone.  So after speaking to the Sonos Support helpline on the phone, they decided that it was because my Play3’s are too old and the processor cannot cope anymore!  It was suggested I upgrade (save 15% on the upgrade programme).  I won’t be doing this.I’m posting this because this is the biggest load of rubbish I’ve experienced in 15 years of using Sonos and spending thousands of £ on equipment.  I have a cinema set up, portable, one in my bedroom and another pair in my kitchen.The reason this is rubbish is because w

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I
21 days ago
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Carina BrulandContributor I
asked in Home theater
lg tv is not connecting to arc

When I try to Connect my arc to my New LG tv, it fails every time. I put the tv in arc mode, and try connecting, but it goes back to tv speaker mode. the Two units do not speak with eachother

1003
Ken_Griffiths
21 days ago
V
vdp2Contributor I
asked in Home theater
wireless connection

How can I connect my Arc wirelessly to my TV?

354
buzz
21 days ago
R
rsmacca58Contributor I
asked in Controllers and Music services
Is the access to the music library fixed?

I have tried twice to fix my Sonos access issue to my PC music library by contacting Sonos support. All my PC and Android Sonos updates are current. I was able to establish the connection for 1-2 days and then it goes away… link does not exist. My last contact with Sonos was 11/11/24. They indicated that a fix was not available yet but the release notes show Music Library improvement on 10/28/24. https://support.sonos.com/en-us/article/release-notes-sonos-app-updatesIs there a fix for music library access yet? ThanksAll I want for Christmas is my Music Library back!

662
Airgetlam
21 days ago
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