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janchetaAnswer
Contributor I
April 4, 2026

Update from Sonos Support:

 

”Non-home theater speakers can be grouped with the home theater product in the Sonos app, but audio sync or playback issues may occur due to the nature of home theater audio. I do apologize, this issue occurs due to home theater audio being generally uncompressed, with little buffer. Due to the high bandwidth requirements to transmit TV audio, issues may arise if the user's network experiences even minor issues. These issues are often unavoidable.”

 

Looks like I’m out of luck

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13 replies

Airgetlam
Airgetlam
April 4, 2026

Hard to tell from the information provided. Are the audio interruption happening on all speakers, or just some of them?

Have you updated the TV’s firmware?

Have you updated the PS5’s firmware?

What type of signal is the PS5 providing to the TV set? 

What type of signal does the Sonos say it is receiving via the optical connection to the Ray?

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Don’t post the resulting diagnostic number here, but what did they say?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
janchetaAuthor
Contributor I
April 4, 2026

TV and PS5 firmware are up to date. 
 

Cutting seems to happen only on the Sonos Move 2. 
 

Not sure what you mean by signal being sent from PS5 to TV, however in audio settings it is set to audio format “Dolby Atmos”. AV amplifier is set to 7.1 ch and HDMI type is set to AV Amplifier. 
 

As per the Ray, the signal is SPDIF displayed on the app from the TV. 

I have not yet submitted a system diagnostic. Thank you for that advice. I will be doing that next. 

MoPac
MoPac
Headliner III
April 4, 2026

 When a Sonos system connected to a TV is grouped with another Sonos room ( in your case the Move 2 ) it’s not unusual to have the grouped speaker suffer from dropouts.

 Don’t you also hear some echo sound?  The grouped speaker sound will be out of sync with the TV-Sonos sound causing an echo effect.

 You will not get Dolby Atmos when using an optical digital connection.  The Ray is also not Atmos capable.

Airgetlam
Airgetlam
April 4, 2026

Let us know what you find out, it might be instructive.

Not sure what the A/V amplifier use is, the Ray should be connected to the TV. Are those settings on the PS5’s settings? If it is feeding your TV, it should be locked down to Dolby Digital. The best the Ray can interpret is Dolby Digital, not Atmos, so whatever you’re using to feed the Ray via optical needs to be locked down to Dolby Digital, you can’t send an Atmos signal across an optical cable, and the Ray doesn’t have the chipset to interpret it. 

You can’t, I think, connect a Sub of any type, to a Move, so if you’re using one, it must be bonded to the Ray (not grouped, see the Sonos terminology thread). 

Since you’re now saying the Move Gen 2 is where the interruption is, there’s a possibility that it is wifi interference , but it’s hard to tell. Sonos, when looking at a diagnostic submitted after an occurrence, should hopefully be able to see why your Move is dropping out, in the data they have access to. 
 

 

Bruce
janchetaAuthor
Contributor I
April 4, 2026

 When a Sonos system connected to a TV is grouped with another Sonos room ( in your case the Move 2 ) it’s not unusual to have the grouped speaker suffer from dropouts.

 Don’t you also hear some echo sound?  The grouped speaker sound will be out of sync with the TV-Sonos sound causing an echo effect.

 You will not get Dolby Atmos when using an optical digital connection.  The Ray is also not Atmos capable.

No echo - was resolved with group audio delay on low. thanks for the heads up with atmos and Ray. I have changed settings on PS5 to format Dolby Audio instead of Dolby Atmos  

 

janchetaAuthor
Contributor I
April 4, 2026

Let us know what you find out, it might be instructive.

Not sure what the A/V amplifier use is, the Ray should be connected to the TV. Are those settings on the PS5’s settings? If it is feeding your TV, it should be locked down to Dolby Digital. The best the Ray can interpret is Dolby Digital, not Atmos, so whatever you’re using to feed the Ray via optical needs to be locked down to Dolby Digital, you can’t send an Atmos signal across an optical cable, and the Ray doesn’t have the chipset to interpret it. 

You can’t, I think, connect a Sub of any type, to a Move, so if you’re using one, it must be bonded to the Ray (not grouped, see the Sonos terminology thread). 

Since you’re now saying the Move Gen 2 is where the interruption is, there’s a possibility that it is wifi interference , but it’s hard to tell. Sonos, when looking at a diagnostic submitted after an occurrence, should hopefully be able to see why your Move is dropping out, in the data they have access to. 
 

 

Yes, the Ray is connected to the TV. The AV amplifier is a setting via PS5 audio to dictate whether audio is going through TV, sound bad, or AV amplifier. Reading thru Sonos forums, they advised selecting AV amplifier. 
 

I have changed the PS5 audio format priority to Dolby Audio instead of Dolby Atmos. Thank you for that information regarding the Ray and Atmos. I am still expecting short drops on the Move 2. Working with support currently. 

    janchetaAuthor
    Contributor I
    April 4, 2026

    Let us know what you find out, it might be instructive.

    Not sure what the A/V amplifier use is, the Ray should be connected to the TV. Are those settings on the PS5’s settings? If it is feeding your TV, it should be locked down to Dolby Digital. The best the Ray can interpret is Dolby Digital, not Atmos, so whatever you’re using to feed the Ray via optical needs to be locked down to Dolby Digital, you can’t send an Atmos signal across an optical cable, and the Ray doesn’t have the chipset to interpret it. 

    You can’t, I think, connect a Sub of any type, to a Move, so if you’re using one, it must be bonded to the Ray (not grouped, see the Sonos terminology thread). 

    Since you’re now saying the Move Gen 2 is where the interruption is, there’s a possibility that it is wifi interference , but it’s hard to tell. Sonos, when looking at a diagnostic submitted after an occurrence, should hopefully be able to see why your Move is dropping out, in the data they have access to. 
     

     

    Yes, the Ray is connected to the TV. The AV amplifier is a setting via PS5 audio to dictate whether audio is going through TV, sound bad, or AV amplifier. Reading thru Sonos forums, they advised selecting AV amplifier. 
     

    I have changed the PS5 audio format priority to Dolby Audio instead of Dolby Atmos. Thank you for that information regarding the Ray and Atmos. I am still expecting short drops on the Move 2. Working with support currently. 
     

    Edit: the Sub-mini is bonded to the Ray, along with a pair of ERA 100s.  

    janchetaAuthorAnswer
    Contributor I
    April 4, 2026

    Update from Sonos Support:

     

    ”Non-home theater speakers can be grouped with the home theater product in the Sonos app, but audio sync or playback issues may occur due to the nature of home theater audio. I do apologize, this issue occurs due to home theater audio being generally uncompressed, with little buffer. Due to the high bandwidth requirements to transmit TV audio, issues may arise if the user's network experiences even minor issues. These issues are often unavoidable.”

     

    Looks like I’m out of luck

      Stanley_4
      Stanley_4
      Grand Maestro
      April 4, 2026

      Doing what you can to improve your Wi-Fi is your best bet. Sometimes a simple channel change or moving equipment can make a big difference. 

      I have to change 2.4 gHz channels quite often, too many neighbors on auto channel selection and their routers are making poor selections.

        MoPac
        MoPac
        Headliner III
        April 4, 2026

        Update to previous reply:

          First a network description… I have a gateway, modem/router, from my ISP provider.  It uses “Band Steering”.  I also have what the ISP calls a “Pod”.  The Pod is just a WiFi extender.

         With the TV-Sonos on I grouped a stereo pair of Move speakers in another room.  The Move pair is in the room furthest away from the gateway.  The Move stereo pair showed connection to the “Pod” with the 5Ghz band.  That is the proper connection point.

         While listening to the Move stereo speakers there were no dropouts.  I was also far enough away from the TV not to notice any delay echo sound.

         The reason I suggested a grouped room may suffer from dropouts was from a test I did approximately two years ago.  While eating diner we tried to listen to network news using the same pair of Move speakers.  At that time we did not have the WiFi extender “Pod”.  There were so many dropouts we gave up trying to listen to TV in the dining area. 
         
         Guess I should have tried the grouping test again before suggesting dropouts might be a common occurrence.

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