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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27784 Topics
AjTrek1
AjTrek1
posted in Components and Architectural
Balance Slider Not Working On Sonos Amp

Part OneYou can continue reading for the complete story or skip to Part Four for latest news. In Part Three you’ll find news from Sonos Tech Support (STS) with a suggested work-a-round with promise of a final resolution to come later.As the title indicates you may find that the balance slider is not working on your Sonos Amp under certain configurations. Meaning that there’s no change in audio position. The slider still appears as white (active) and not greyed out (inactive).I have two Sonos Amps used as music devices only; both setup with Sonos subs and 3rd party speakers. Had a conversation with Sonos Tech Support (STS) who helped...kinda’.STS ran a diagnostic on both Amps and said it showed they were set as Home Theaters🤔 That was very odd as they have never been setup as such; nor was TV Autoplay engaged. In fact a HDMI cable had never come within two inches (or less) of the HDMI port on the Amps.Moving on...STS had me factory reset both Amps. Voila’ the balance slider works. Issu

41529
Corry P
13 days ago
J
Jonny ExtractoContributor I
asked in Home theater
Play Beam and Ace together

Beam and sub-mini owner. Wife and I struggle to watch tv together due to my hearing deficit. I need it loud, she doesn't. Is it possible for us to watch tv together while I wear Ace headphones with customized volume (louder) while she listens to ambient Beam and sub-mimi at a normal volume?

855
S
13 days ago
T
TNetworksContributor I
asked in Headphones
Future Sonos Ace updates / features

Is there any plan to be able to use the Sonos Ace headphones with the Arc at the same time?  I have a few older clients who want to be able to use headphones at a certain volume due to hearing impairment, but their partner would like to still hear from the sound from the Sonos Arc at normal levels 

3337
S
13 days ago
M
MorrisbContributor I
asked in Speakers
Playbar with not play with the optical input.

After installing the new software upgrade the optical input no longer plays tv audio. I bought a new Tosslink cable -- still no sound.  I can get the Playbar to play music from the Sonos app, but not from the TV as before.  There are on controls for the optical out on the Samsung TV. I’m at wit’s end since the TV sound is so inferior. I spent one hour with tech support with little help.  Is there someone with a similar problem.

58122
Corry P
13 days ago
E
E_4Trending Lyricist I
asked in Speakers
Switching to a WIRED Network - what if multiple devices spread across multiple floors?

Just reading the “Switch Sonos between a wireless and wired setup” document athttps://support.sonos.com/en/article/switch-sonos-between-a-wireless-and-wired-setupand it mentions to have one device connected via Ethernet, then the other products will change over to the newly created Sonos network.But I have multiple Sonos devices spread over 3 floors.Will this method still work? or should I switch to a Wireless network and just use my Wi-Fi (There is a Access Point close to every Sonos)I assume this setup mean NO device should be connected via Ethernet Thank for any help LEVEL 1ARC: ONE-SL: ONE-SL: SUB: LEVEL 2BEDROOM PLAYBAR: PLAY:1: PLAY:1: SUB: BATHROOMFIVE:ROBEIKEA SYMFONISK LAMP: LEVEL 3PLAYBAR:

12210
E
13 days ago
MoPac
MoPacChromatic Producer II
posted in Controllers and Music services
Amazon Music Unlimited no tracks in playlist.

 When I open this Amazon Music Unlimited playlist I created no tracks are shown. 

8910
Corry P
13 days ago
A
Anonymous
asked in Controllers and Music services
Sonos App error saying I need to login as system owner

Hi all, I have this issue since a few weeks. The Sonos App keeps saying that I need to login as system owner, bur of course I am the system owner. So I cannot add new devices or change settings. I have already tried to uninstall the app but nothing has changed, I also tried to use a new Android device to connect with the Sonos system but I still have the same message. I have contacted the Sonos assistance online but no help so far. I am using an Android device. Thank you in advance for your help.

1785
Corry P
13 days ago
S
sanizzleContributor II
asked in Controllers and Music services
FLAC can't be played on ARC Playbar

Hello,I recently decided to digitalize my CD collection in FLAC, and replace the library of MP3s I had.I never experienced any problems with playing MP3s on my different Sonos devices, either directly from the Library, or with Plex inside Sonos app.Also sometimes I play from the Symfonium App (linked to the Plex library) and Cast on Sonos devices.My setups are:Main Room: ARC + 2 Era 300 + SubBedroom: IKEA SYMFONISK LampBathroom: Sonos 1But since I want to play FLACs i experienced different behaviour depending on the devices i want to play those files. I’ve made some tests with the same track: FLAC, 44,1khz, 16bit, 940kb/sHere are the Results: Bathroom (1 Sonos 1) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, plays perfectly- Symfonium, Jellyfin : OK, plays perfectly- Sonos app, Plex: OK, plays perfectly Bedroom (1 IKEA SYMFONISK Lamp) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, pla

733
S
13 days ago
J
JoeyDeeDeeContributor I
asked in Controllers and Music services
Can’t access my rooms!!

Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?

833
C
13 days ago
M
MellowmanContributor II
asked in Home theater
no internet on original playbar

My original Playbar does not appear to be on WiFi nor are there lights on the Ethernet jack.  The power cord for my playbar is snaked behind a accent wall that my 75” tv hangs from 1/any suggestions on hot to get the internet going or 2/resetting the sound bar without unplugging the plug from the wall?

526
buzz
14 days ago
F
Fam beam 2Contributor I
asked in Speakers
cannot connect new beam 2 to wifi or ethernet

I have just purchased  a beam 2 but cannot get beyond the WiFi connection set up phase.I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker. I'm at a loss here and frustrated to say the least  

868
F
14 days ago
S
schmidlt4Contributor I
asked in Controllers and Music services
connecting/playing Pandora

I just set up a new network with a single Play 1 speaker.  For the life of me, I cannot get Pandora to play on the speaker.  If I try to add a service in the Sonos App all I can find is Pandora Cloud Cover service (to which I am not  a subscriber).  If I go to the Pandora app and attempt to cast, it appropriately shows me the speaker (room) I set up. If I click save, it just goes back to Pandora playing on my phone… i.e. it is not “casting” to the Sonos network/speaker. What am I missing?  I’ve tried the obvious and it’s not working… :(

577
S
14 days ago
V
vale69Trending Lyricist I
asked in Home theater
ARC Ultra audio inputs

Hi,Is there a digital optical (SPDIF) input in order to connect an external streamer/DAC to the new ARC Ultra, busides the HDMI eARC ?In the specs it is not listed, and the pics so far are not detailed enough. Many thanks !

13013
V
14 days ago
M
maebeeContributor I
asked in Controllers and Music services
does the app work for anyone? or is sonos just giving up?

Seriously.  I can see my Sonos amp on my network.  I have reconfigured and added this amp to network a dozen times.  Time for a new brand I think. 

1035
D
14 days ago
S
springtimeContributor I
asked in Components and Architectural
Speakers unable to be controlled and connected after playing prior

Having a party and switched off all of the speakers except one.  When I tried to then add the others back, they showed check marks in the app as if they were connected, but no music playing, and were grayed out.  Tried rebooting app, using another iPhone to control, using my MacBook to control.  Nothing.  Party had to continue with no music.  I spent a fortune installing speakers, turntable, soundbar, multiple amps.  Am soooo frustrated!

202
S
14 days ago
M
MitchellsxEnthusiast II
asked in Home theater
New Era 300s installed, find them very quiet and no centre channel surround mode

Hi all just got  some era 300s to use as rears for my ARC ultra. Is there any news on the centre channel being activated in surround mode using non Atmos content? I have them on 10 and find them still a bit quiet 

501
Pools-3015
14 days ago
AjTrek1
AjTrek1
posted in Home theater
Arc Ultra and Sub 4: Opinion

HiOK, I pulled the trigger and ordered the Arc Ultra and two Sub 4’s. The Sub 4 weighs less than the Sub (Gen2/3); but no loss of performance IMO. I must attribute the weight difference to materials used for the enclosure. The physical appearance of the Sub 4 is more angular around the edges/perimeters versus the gloss finish versions. However, the fingerprint test is outstanding…Zero for the black and white matte finishes. I have both; therefore, I know of what I speak. 😊. Also, the NFC is much faster during setup and it connects directly to your Wi-Fi by-passing the temporary connection to your device.The star of the show is of course the Arc Ultra. Below is my “Everyday Person” opinion. No audiophile speak; just plain straight talk for us common folks! 😊Ease of Setup: Easy Pee Zee. Plug in the Arc Ultra and the app walks you through the process with ease. Connects directly to your Wi-Fi with no temporary connection to its built-in frequencies.Sound Motion Woofer: Definitely increa

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Ken_Griffiths
14 days ago
M
MouldersContributor I
asked in Home theater
Sub 4 not showing

The Sub 4 isn't showing in the 'Your System' summary, or when adjusting individual speakers, but does show when I go into Manage/About your system/ - it shows there as in the same room and connected. Does this mean it's connected but not active? How do I get it active and showing in the summary  ? If I try to add another speaker or component from there, nothing shows up.

517
M
14 days ago
architekt
architektAvid Contributor I
asked in Home theater
can i use my gen 2 sub with the new gen 4 and arc ultra?

I currently have an arc, sub gen 2, and for rear surrounds a One and a One SL. If I upgraded to the arc ultra with the gen 4 woofer, can I keep my gen 2 woofer and combine it with the gen 4 one for a dual sub set up? Or do both speakers need to be at least gen 3? Wasn't sure if I could use a pre gen 3 sub with a post gen 3 one. I'm sure the answer is yes but given the cost and how long I keep these things I figure doesn't hurt to triple check. 

40811
Mr. T
14 days ago
D
DenineWs19Contributor I
asked in Components and Architectural
Troubleshooting- No Sound

Have 4 Sonos ports as part of a media system wired to play throughout the house. Music Appears to playing from the Sonos app, yet no sound in the house. All ports and plugs have been checked and reset. They are green, so all appears properly connected. Any suggestions to fix?

272
D
14 days ago
G
gimbillinnContributor I
posted in Home theater
Sonos ARC working with othersources

I have A LG 65 C2 two years old it is connected to Sonos ARC,satellites and sub,there is also an older Surround system in the rack.The Sonos soundbar is connected to the TV with HDMI cable to the ARC input on the TV,the old system is connected to the TV with optical cable .When I choose the optical output instead of the HDMI ARC on the TV the sonos system goes silent and the optical is also dead.To change this i have to physically remove the HDMI cable between the TV and the Sonos,then I can listen to the old system through the optical cable. Any solutions ?

294
G
14 days ago
D
Dexterton123Contributor I
asked in Headphones
Why is my sonos ace light not showing when its connected

Hi there, everytime I turn on my sonos ace, usually there is a blue light which allows me to know that it is on. However, these past few days, when I turn on my headphone, the light just blink blue once and it does not stay there. This makes it difficult for me to know whether my headphone is on or off. if you guys have any solutions, please let me know.  Thank you

677
Schlumpf
14 days ago
L
lindaUKContributor I
asked in Speakers
SONOS 1 Can Not Connect to WiFi

My Sonos 1 just suddenly quit. I tried reconnecting to the WiFi network it worked on last week, but it can’t see the Network. I tried Factory reset, I tried “update network”, I tried “set up new  system” and even connected the Sonos directly to the router via ethernet - and the Sonos still sees no network. Is the Sonos broken ?  Is there a remedy ?

703
buzz
14 days ago
P
PenguinAdLitemContributor I
asked in Advanced setups
Control from neighboring (visible) WiFi

I have 2 home networks, the family network (call it “Fam”) and an IoT network (call it “Dev”). The Sonos devices are on the IoT, as are my Apple HomePods (which I use for voice control). The family’s iPhones are on the family network. The two networks can see and address one another, although they are on different netblocks. At the moment there is no firewall between the two networks.Devices on Fam can see the Sonos speakers. For instance, I can ping them from my computer. But I cannot AirPlay to them, and they do not show up on in the Sonos app. I cannot control them from Siri on the Fam device. If I switch the device to Dev, it can see the Sonos devices, identify them in AirPlay, and control them.It used to work across networks until I switched the Fam network to a new device. The biggest relevant difference I can see is the new Fam network requires a new netblock. So my guess is that AirPlay and other device discovery is just using the broadcast IP on the netblock to find the Sonos

311
controlav
14 days ago
F
FraenkskenContributor I
posted in Portable speakers
Battery Level

Hello dear community.I can no longer find the battery level in the app. Can someone tell me where it is now? Thank you very much.

431
controlav
14 days ago
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