Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28803 Topics
B
bryantsfAvid Contributor I
asked in Controllers and Music services
Amazon Music "Something Went Wrong. Try Again"

I now get the Amazon Music "Something Went Wrong. Try Again" multiple times a day, every day. I do not have Alexa enabled on any of my speakers. My account is valid and in good standing, I reauthorize my account, restart the app, re-boot the speakers, all to no avail. It eventually goes away, but it’s extremely frustrating.

793
B
14 days ago
T
TombalContributor I
posted in Speakers
Kein Ton auf dem einen Lautsprecher

HalloOhne dass ich etwas am Heimnetzwerk oder den Lautsprechern geändert hätte, kommt aus dem einen Lautsprecher plötzlich kein Ton mehr, und zwar obschon mir die Sonosapp den Lautsprecher anzeigt und die Anzeige sich bewegt (der Lautsprecher also Ton zu empfangen scheint). Der Sxhieberegler für die Lautstärke ist jedoch aufgehellt (vgl. Bild im Anhang). Ein Neustart des Lautsprechers hat nicht geholfen. Lösungsvorschläge? Danke! 

243
T
14 days ago
K
kaderunfoContributor I
asked in Headphones
purple light, bluetooth problem, i cant connect to phone or pc, please help

hello, i  bought a sonos ace, and when i went back to my country i inbox it and see that bluetooth not working, it keep showing me purple light, when i restart the blue light flash for two sc and go back purple, i tried to reboot by plugning usb, by keep pressing power 3 7 1000 seconde nothning work, contact me please, am not happy at all

854
Mypondgirl
14 days ago
H
huwdoContributor I
posted in Speakers
TV > HDMI > Arc Ultra > Multi-speaker?

Hi. I have just set up my new Sonos speakers (Arc Ultra, Amp, Five, 2x Roam 2).I am able to play Spotify/music through all the speakers at once.I am able to play the tv sounds through the Arc Ultra.But when, through the app, I try to play the tv sounds through all speakers it either: Deselects the other speakers and only plays through the Arc Ultra; or Stops playing audio on all devices. Has anyone experienced the same issue? Any tips?

748
H
14 days ago
S
SunshinejamboreeContributor I
asked in Speakers
Trouble setting up play:1

I can connect my Play:1 and use it when it’s connected via Ethernet to the router, but 30 seconds or so after I disconnect the music stops, and play:1 cannot be found on the app. Sad. I have deleted/redownloaded the app + done a factory reset. What else can I try? 

242
S
14 days ago
L
linboxAvid Contributor I
posted in Controllers and Music services
why is searching the library not implemented yet?

I still can not use my local library! No search feature at all.Was this not supposed to be done somewhere in JuneMy app still does not work for what I need it. I would like to buy new product, but the app sucks. What is going on?  I play my music now over airplay and this can not be the way Sonos wants it, because other hardware plays over airplay as well and  some of them are pretty good. Where is Sonos going? I can not see any improvements. Make the app prior to march this year available again!  All your promises are just like dust in the wind,Any feedback from Management?   

252
Stanley_4
14 days ago
Multiculti
MulticultiAvid Contributor I
posted in Controllers and Music services
Deadline for Sonos Favorites re-ordering choices? alphabetical or other options are essential. WHEN? #BringItBack

Ref ⬇ to two other similar posts that have gotten closed without definite answers on an ESSENTIAL feature that we all had “before appaggedon”. 🛎 Why has Sonos Favorites order (stations or playlists or combo) something so essential for daily use of the Sonos ecosystem not been brought back immediately? What is the logic the Sonos Ui/UX teams used for the “no choice, locked, re-ordering” of user’s favorites?  ...and that logic works in which monocultural planet? If one has adopted and adapted the alphabetical order feature for years to the point of even adding numbers or other signs (as order management hacks) in order to organize ‘priority stations’ by groups, from top to bottom, why now is it so multi-step lengthy to get to the stations one had at the top? First clicking on “Sonos Favorites” then on “Stations” or “Playlists” and on top of that many of the stations yield another page with an extra button. The concept of immediacy is not registering on Sonos UX/UI “human centered design

1009
M
14 days ago
R
RiponOX13Contributor I
posted in Advanced setups
2 tvs to Sonos ARC

I have 2 tvs that I want to connect to my Sonos Arc soundbar.  Sound from both tvs will never be on at the same timeExample tv one I maybe playing a video game and tv 2 would be football and I want to listen to the game.   Another time I may want to hear the game and just have the game on to follow but not really care to hear it.  What is the best way to hook up 2 tvs to the arc?  Can I use a hdmi splitter or matrix that supports eArc out?  Have the eArcs from both tvs go to hdmi one and hdmi 2 and then have the output of the splitter that supports eArc go to the Sonos Arc?

602
2
14 days ago
D
darklylunaContributor I
posted in Home theater
I have 2 One SLs and a Ray I'd like to work in tandem

When I bought the One SLs, I tested them out in one room. Now, I want them where they belong.The Ray is set up in my garage. The One SLs are showing ‘Den’. I want them all in one place as the den doesn’t even exist now. Is there a way to make this transition? 

293
AjTrek1
14 days ago
M
MorikoContributor I
asked in Home theater
automatic connect roam 2 -stereo to Beam (connected to TV)?

So I had a question regarding automatic connecting through the Sonos app. I currently have a near seamless connection once I navigate through the app and click a couple of things. But I have a problem with the fact that once the TV has been powered on, I have to manually connect my roam 2 stereo setup to the beam. Now at last the question, is it possible at all to automatically connect the stereo paired roams to the Beam once it plays audio from the TV? 

453
N
15 days ago
J
JaloveContributor I
posted in Controllers and Music services
Sonos App

I was planning to expand my Sonos system this Christmas but why should I or how should I if the app isn't working properly, you can't easily adjust volume, change music, or manage your multi-room audio setup, essentially rendering the speakers largely useless. So know what I’ve already invested into the system that I can’t manage. 

774
M
15 days ago
D
DanNeedsHelpContributor I
asked in Speakers
Right password, but keep getting wrong password for WIFI error

Hi everyone This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am…. I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system. Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password. It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it. Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minute

46124
Stanley_4
15 days ago
G
GreenspotContributor I
asked in Speakers
Sound deterioration

Hi, Sonos 1 SL, noticing a deterioration in sound quality, a crackle. Anyone else have same and a remedy?Thanks, 

171
Stanley_4
15 days ago
P
Pleasehelp67Contributor I
posted in Controllers and Music services
No Products Found

Hi,im new here so please be gentleI have had Sonos for many years of trouble free listening. After years of trying to fiddle together easy to use consistent multi room audio I had found the holy grail.But something has changed I now regularly get the “products not found” message and the only way I have found to fix it is to spend a morning going round my 11 products unplugging them all before resetting them 1 by 1 so that they work perfectly again until maybe one month or maybe three months later I have to dance the same sorry dance once more.This isn’t what I bought intoThis wasn’t the dream I was soldSonos was one of the first companies that had tech that worked like Apple Please help is there a way I can fix this long term so that it all works againThanks in advance Martin 

725
Stanley_4
15 days ago
B
branfarContributor I
posted in Home theater
open floor plan and vaulted ceiling

This is my living room in the picture. I want to find out if the sonos Arc with a pair of aera 300s mounted high to the edge of the vaulted ceiling behind the couch, shown in red, will produce the immersive sound

306
Stanley_4
15 days ago
C
Co1961Contributor II
posted in Speakers
Best songs to demonstrate era 300

I just bought a pair of era 300s and I need some song suggestions for a skeptical wife :-) We’re in our 60s and like yacht rock, female vocalist like Carole King, Linda Ronstadt, Norah Jones, etc. The Beatles, Adele, Jason Mraz, etc. any suggestions are welcomed. Thanks

392
Stanley_4
15 days ago
P
paulfieldingAvid Contributor I
posted in Speakers
Sonos App super slow - Because I have all old devices, or is it likely Network?

Over time the Sonos App on my devices has gotten slower, and slower.  Response time is horrendous.  I figure it’s gotta be from one of two things:All my devices are OLD Play: 1s and a SoundBar.  Perhaps they’re just getting too old for the current capabilities? I have found several threads discussing app performance and Network issues.  I’ve done a bit of superficial digging and I don’t **think** I have any network issues going on.  I’ve got a pretty solid and stable network. Several of my devices are wired rather than using wirelss, I’m using SonosNet still on the rest.   I COULD switch them to using regular wifi, though I’m a bit hesitant because I’ve been using SonosNet successfully since before Wifi was an option.Thoughts on where I should focus my energies?

918728
G
15 days ago
G
GoToLeepContributor I
asked in Home theater
Apple TV remote..control Beam 2.. unusual problem

I have an unusual situation.. I originally setup the beam 2 with an older 55” LG TV using optical input (no Earc) with an Apple TV 4k. Worked fine. Then purchased a new 65” Hisense U7. Moved the Beam 2 to the Hisense tv. Kept the LG in the same room. Now the Apple remote controls both TV’s volumes. Apple TV remote is set to IR TV only, not Auto. Any ideas?

382
P
15 days ago
M
maevwynContributor I
asked in Controllers and Music services
Bandcamp search not working

If I search for an artist that I know is on Bandcamp - Jon Charles Dwyer, for example - in the Sonos app, I get no results. Searching on the Bandcamp website works fine, so I know he exists. This is the Sonos app on Android.

804
F
15 days ago
L
lets_rockAvid Contributor I
posted in Controllers and Music services
Playlist Album Artwork?

Hooray! I seem to have my playlists back but no album Artwork, however it does show next to the tracks but not in the main heading space 🤔

1886
M
15 days ago
F
FunkymanContributor I
posted in Controllers and Music services
log out and log in

Jeg bliver bedt om at logge ud og ind lige meget hvad jeg trykker på når jeg vil tilføje en højttaler (Sonos one) gør den det igen og igen og igen HJÆLP!! 

131
C
15 days ago
K
KaiPortugalContributor I
asked in Speakers
Sonos Beam 2 and Symphonisk wont connect to wifi through Android app

Set up this system absolutely no problems with iPhone app;Beam Gen 22 x IKEA SymphoniskRouter - dual band, however system was previously set up on 5Ghz with no issuesSince changing to an android phone - not one of my Sonos products will connect to the WiFi, telling me I’m using the incorrect password or to reset my router. My router has not changed. Everything is the same except I am now using Android app to set up the system.I will add- I have tried all of the reset methods on each speaker, reset my phone, uninstalled and reinstalled the app, tried though both bands of the router - same result.

603
K
15 days ago
A
andymarcinekContributor I
posted in Controllers and Music services
Spotify and Apple skipping

It’s become impossible to listen to Spotify or Apple Music through Sonos. I have 15 Sonos speakers throughout my house and I’d really like a solution here that’s not to restart/refresh my network. I Work in IT so I know the “quick fixes” I’ve read on these forums. Thank you

202
Airgetlam
15 days ago
J
jdpilotContributor I
asked in Speakers
Spatial music - I hear no difference with it off

I set up a pair of Era 300s and a Sub 4 in my living room. I also set up a single Era 300 and Sub Mini in my bedroom. When I used Trueplay on setup, I was excited as to how Dolby Atmos songs would sound since the pinging during Trueplay sounded like it was coming from all directions (the pinging during Trueplay is actually quite impressive). I have read numerous discussions where people rave about the experience when listening to Dolby Atmos songs; however, I hear no difference whether the Spatial Music toggle is on or off.I am using Apple Music directly through the Sonos app, the height audio is set to 10, the Spatial Music toggle is on, and the “Dolby Atmos” icon is present in the song art. Nonetheless, there is zero difference in the sound when the Spatial Music toggle is turned off. Any suggestions?

341
G
15 days ago
F
FibreopticjesusContributor I
posted in Controllers and Music services
Windows PC App will not connect to my ERA 100's

Sonos 1 System - 2x Sonos 1’s (2 gen), ZP100, Connect OS.S1, Play 3 & Play 5.Sonos System - 2x Era 100’s.My Play 3 & Play 5 lost power within 3 weeks of each other (Trying to find someone to repair them but having no luck.)I decided to invest in two Era 100’s.  Unfortunately I mistakenly thought I could get all of the above to link together.  Although I have read on the forum that I could get the Sonos 1’s to integrate the with the Era’s via the Sonos app.I successfully set up the Sonos app on my ipad/iphone and connected with my Era’s and my Apple Music, Napster etc. I then wanted to gain access to the music on my Windows PC and Synology server drives as I do with the Sonos 1 App.  However, I could not access the drives via my ipad/iphone and realised that I would need to do this via my PC by uploading the Sonos app.Sonos App installed successfully but despite many attempts I cannot get my PC app to connect to the ERA speakers over the wifi. It says “Not Connected”.  I have ho

505
controlav
15 days ago
Terms & ConditionsCookie settings