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Contributor I
May 15, 2026
Answered

set up asks for log in

I am trying to play my Sonos speaker but app continuously says I need to log in to update my connection. Even tho I am logged in

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Stanley_4
Stanley_4Answer
Grand Maestro
May 15, 2026

Not much we can do to help with no information. If you share your situation someone may have a suggestion. 

If you don't want to share here the best alternative is calling Sonos support.

3 replies

Stanley_4
Stanley_4Answer
Grand Maestro
May 15, 2026

Not much we can do to help with no information. If you share your situation someone may have a suggestion. 

If you don't want to share here the best alternative is calling Sonos support.

Airgetlam
May 15, 2026

Log in to what? Are you using S1 or S2? Windows, Mac, Android, iOS? Which version of these OS’?

Bruce
buzz
Grand Maestro
May 16, 2026

What music are you attempting to play? It might help to close and reopen the controller. Don’t Factory Reset anything without further consult.