Get help and assistance with your Sonos system

I have two Apple iPhones can the Sonos App operate my Sonos speakers on both Apps or only one App on one mobile phone. Thanks 

Hello, as you seen in the title problem I have too much power in my opinion becoming from my system (A Ray, 2x Era 100 and a Sub Mini), I was watching a movie when I found out that sounds very good (quality and volumes) in 5.1 and without having Dolby Atmos well also, but then I was curious about this and while I was investigating about it I played some music from my PS5 connected to my LG TV and finally to the Ray by the optical cable but with 30% of volume (real 60% but I have the limit on Sonos app to max 50% of volume, so) and I was shocked about the high volume by only the Ray (the signal was in Dolby Digital 5.1 but Spotify tracks are in stereo so the surround speakers doesn't do anything (is normal because was dd 5.1 not pcm stereo or dd2.0) and the volume was very high in my opinion and after with my phone I installed several apps of sonometers and all the apps said that were between 82 - 85 dB at 2 meters from the Ray, I know that these apps aren't accurate at all but the m

Since the new software update last month I can’t airplay from my iPhone to any of my Sonos speakers. Play a track, select airply options and the speakers are all showing, once you click on a speaker, the tick comes up but no music plays.  after 3-5 seconds it times out and starts playing out of my iPhone speaker again.This is the same wether it’s Apple Music app, YouTube, whatever. So it isn’t a 3rd party app issue. Sonos is up to date on software updates and network updates. and yes, everything has been turned off and back on for a reset :)The Sonos app works fine and plays. speakers work fine with TV and also from my wifes Samsung phone she can play to any speaker, so it has to be an apple to Sonos connectivity issue specifically via airplay.  Any ideas??

Spotify Lossless is now working on my Sonos Fives, but it still says it's not available on my Sonos Ones. Is this because it's still being rolled out, or is it not going to be enabled on Sonos One?

I have recently had a new Vodafone router and now my Sonos One Gen2 will not accept the WiFi password.I have done a factory reset of the speaker, rebooted the router, switched off the extender, connected to ethernet cable and none of these actions have allowed connection. I have even tried connecting to my phone via a mobile hotspot, but exactly the same, does not accept password.All other devices have connected to the new router without any issue.Any advice before I throw it in the bin !Thanks

Just moved to Tidal from Spotify and now I can’t do artist radio in the Sonos app.So many threads about this but no resolution? Come on Sonos, any update? This is ridiculous.

I have a One and One SL that stopped working at the exact same time. No power surges, limited use. Sonos will only support the one year warrantee even though the speakers were hardly used, I wonder what would cause these to fail in tandem?The mother ship was no help at all and this makes me consider any future purchases. After the app release screw up, inconvenience and suspicious failure, I would you be careful out there folks!

Can not connect to my lg tv have tried hdmi and also optical and arc.stll no joy Tv show device not connected

Things have been working great for a couple of years when suddenly this afternoon we started losing connection to the sonos. Would love to hear suggestions since there has been no updates windows , router, sonos between when we started playing this channel and things were working and when it started having issues.Setup - note: has not changed for some timeMain device for group - Play:1: T’s Room (does have an ethernet cable connected to it) remainder of group at the bottomIssueListening to Sirius (Ch 533 - Classic Rock Top 1000) since about 2 pm (had been listening to this channel yesterday with no issues) around 7 pm start getting the dropouts some are accompanied with the error alert seen when a song from sirius cannot be played most are a couple second drop out and then picking back up there are a lot Troubleshooting

I have changed my home router and my existing Sonos one speakers cannot connect to WiFi. I have followed instructions for re-booting and re-factory setting but speakers will not connect. Any advice would be appreciated.

I listen to online radio stations a lot using the Sonos app. I've noticed that often, the artist and song doesn't update when a new song comes on. Anyone else have this problem? Anybody know of a fix?

Hi All, I’ve got a Sonos Amp that runs in ceiling speakers in my Kitchen, along with a Sonos Sub Gen 3.  In addition to that, I have an Arc and Sub Gen 3 in my living room, and a bunch of Play 1’s around the house.  Only the Arc is hardwired into my network all other Sonos products are wireless.  The  rest of my system works just fine, but my Sonos Sub stops playing after some time and no longer shows up in the Sonos App.  If I factory reset the Sub and re-add it, it pairs to my Amp just fine, but will eventually stop playing.  The Amp is in my basement and the Sub is on the first floor of the house.  They are maybe 30 feet from each other total.  I’ve read that the Sub’s “bond” wireless to the player they are grouped with.  I’m thinking perhaps my Sub is too far from my amp to keep a good wireless connection.  Is there anyway to fix this without moving the sub or amp? 

Subject: Simultaneous playback via Sonos Ace and Arc – critical missing feature Dear Sonos team,I’m a long-time Sonos user and recently bought the Sonos Ace. The sound quality is impressive, but I’m genuinely disappointed that it’s still not possible to play TV audio simultaneously through the Sonos Arc and the Sonos Ace.This is a real-world use case:I’d like to use the headphones, while my partner listens through the Arc.It’s a basic expectation for a high-end ecosystem like Sonos — not an exotic feature request.This limitation clearly isn’t hardware-related but a software design choice. Competing systems (Samsung, LG, etc.) already support “dual audio” output over Bluetooth and HDMI simultaneously.I strongly urge you to prioritize this feature in upcoming updates.“TV Audio Swap” is nice, but it’s not enough — users want to share the listening experience, not constantly hand off control.

Since the Omnishambles of May 24 the TuneIn integration has been hamstrung and it’s take WAY too long to fix.Issue 1: Navigating to a podcast and clicking on the text or play button adds the entire series to the queue, not just that episode. The episode plays, but I don’t want the whole series, just the one podcast as I may want to mix things up and listen to a number of different podcasts in a row. This renders the whole queue useless.Issue 2: If I long-press the text or play button I get the sub-menu up from where I can Play Now / Play Next / Replace Queue etc. This functionality works, I can use it to add individual podcasts to the queue. Yay! Only problem is they don’t play, and I get the “Couldn’t Play Content. Try Again” message.Issue 3: As of the last few days even if it’s a 20 min episode all I get is 45 seconds of adverts before it moves to the next episode in the queue and this is repeated.Bored of the UX issues now Sonos. It’s been ov

I moved into a new house and ordered four Sony TVs and three Arc Ultras and one Beam. One set up (Sony + Arc Ultra) works seamlessly.  I can turn the TV on and the television’s audio routes through the Arc Ultra. Or I can switch over to the Sonos App and stream music to that Arc Ultra. I can switch back and forth with no issues. Simply works as one would want. The other three however require adjustment each and every time. When I turn the TV on I have to flip the audio output in the TVs menu from audio system to TV speakers and then back to audio system to get the television’s audio to route through the arc ultra (or the beam).  I checked the settings to ensure they’re consistent in both the Sonos app, as well as in the television audio menu system. anAny advice, please?

I cannot pair my speakers, just bought the Era 100, and returning because didn't like the size for my kitchen. Will possibly order the Play 2. Only thing is a neighbor gave me his old Sonos One’s same thing happened there. When i group them the sound goes off on both speakers. Worked with tech support, they tried a bunch of things none of which worked. i gave up. rebooted my home router 5x, on same network, unplugged my arc and plugged back in, so whats to do here? shouldn't be this difficult. tech support suggested i turn off DHCP on my router? lol, or put my router into bridge mode? im not pairing my router with another router?

Good afternoon, So how long now, 1 and half years and features that were on the existing app are still missing. Come on Sonos.1. I hate how I can now longer update/save a playlist if I add a new song to queue. Why, this should have been fixed by now?2. When a song is playing you can no longer select the x3 dots and view the artist or Album. Little things like this are still missing and in my opinion how can these features not be available in the app. This is soooooooooooooooooooooooooooooooo bad.Please, please, please fix this SONOS. You have promised so many times that these features would be back, however I’m still waiting.

Hi there, this has been an issue for quite a while now, sometimes it completely prevents me from streaming content and at other times it’s intermittent.Basically, I like to be able to stream YouTube on my phone via AirPlay, listening to narrations and other audio content there which is not available from audio only platforms.I get an error on youtube “Something went wrong”. This can happen immediately preventing me from listening to the content on my Sonos speakers or, just as annoyingly, start and then get the error at random times during playback. This random stop may then prevent me from listening or a refresh may work for a while before it happens again.If I don’t AirPlay to my speakers it works just fine. I also tried streaming to my Apple TV, to see if it was an AirPlay problem, however that worked just fine.After scowering the internet, it seems to be a known issue. I’ve seen suggestions such as jumping into the Sonos app and then back to YouTube,

Anyone experiencing a decrease in the bass of the system (in my case 2 Era 300 + Sub 4) after last update (updated yesterday October 16th). since this update, I am expericing a decrease in the overall bass of my system.

Nothing works I want a home cinema system I have a beam a sub and a pair of Era 300

Hi everyoneI have problem with my stereo pair. I have 2x era100 and when i use it on Wi-Fi i haven’t any problem. When i connect by bluetooth my stereo pair to my PC or Phone, usually i see “device is connected”, but i can’t hear any sound. I change audio output to era100 on PC and Phone, but this still don’t work. I reset my system and add again to sonos app tree times - this didn’t help. I don’t know what to do. Please help mePS: Another devices like JBL Headphones worked prefectly on my PC and Phone by bluetooth protocol

I have 3 Sonos speakers. I use them always. This morning my app showed ”No Content” under the name I gave each speaker. I rebooted a speaker but still no content. I checked my router and it shows the speakers all connected to the network. I was using Sirius programming and in the Sonos app it showed as working with the name of the song, etc. One of my speakers is a Roam 2 that was not powered on. I powered it on and it showed on the network but had the same message of no content and i couldn’t play anything on any of the speakers. So, I’m not sure what the issue as and i think i did the things I should. Any suggestions?

Hello,I have an HHP Omnibook laptop using windows 11 with the sonos (s2 controller) app installed.  I have tried everything in the articles that I have been reading from sharing the folder, turning off my firewall (windows firewall is the only one I have), using the ip address in the folder name, etc.The music library that I am attempting to add is on the hard drive of this laptop.  I get the following error:  “sonos was unable to add the music folder reason:  unable to add the shared folder //scottnewlap/singles to your music library (1001).If anyone knows of a fix, I would greatly appreciate it.  Have a great day.Regards,Scott

Your Sonos app doesn't work and Spotify app never plays . It it does play it will pause or skips songs right after this is not acceptable.  Why did everything get worse this week and he's my app is updated and speakers for the last update 

My Sonos one microphone light won’t come on and mic won’t work