Get help and assistance with your Sonos system

I recently purchased a Brennan B2 with the idea of using it as a whole house music system.  I have connected the Brennan to my receiver to use in one room through the connected speakers, but I was hoping to connect to my Era 100 speakers to use in the rest of my house. The Brennan and speakers are on the same Wi-Fi network but my Brennan doesn’t see the speakers at all. I’ve checked the Wi-Fi signal strength and by Brennan’s requirements, it is good. Is there something that I need to do to get it to find the speakers or is there something I can do to get the streaming function to work? I can stream internet radio on the Sonos so it’s working with my Wi-Fi but not with the Brennan. Any help is greatly appreciated. Thanks. 

I have a house with in-wall/in-ceiling speakers in 4 different rooms plus outdoor for a total of 5 zones. They are connected to a mechanical switch box and then a Denon AVR. The switch can select one or more zones for playing the source audio. Each zone has a wall mounted volume control.I know I can connect these speakers to my Sonos system with Sonos Port but I’d like to see the individual zones in the Sonos App and control the volume using the app. Is there an alternative to the existing “dumb” speaker selector switch that will integrate with Sonos and let me do what I want?Any thoughts or suggestions would be much appreciated!  Thanks in advance. 

After every two or three songs (on Apple Music+ in the Sonos app) the Atmos badge still disappears around 20 seconds into the song. The music reverts to normal stereo.I have frequently called customer service and gone through all the diagnostic steps, restarting etc. I also created a topic on this community page. Sadly after more than 6 months nothing has changed. The topic was even closed for further discussion. I know there are quite a few other Sonos owners with exactly the same problem, and wonder when there finally will be a solution to this extremely irritating and embarassing (when friends come over) situation. 

Sonos One microphone button does not respond  

Bonjour,Avant d'acheter la barre  ARC ultra, j'ai besoin d'info sur la connectique. Je suis équipé d'une playbarre avec entrée optique, je n'ai pas la possibilité de tirer un câble HDMI car tout est encastré et il n'y a plus de place, j'ai juste le câble optique de la TV vers la playbarre.Il n'y a pas d'entrée optique sur la barre de son ARC ultra c'est bien dommage et l'adaptateur optique/HDMI se branche côté TV. Il faudrait un adaptateur inverse à brancher côté barre ARC ultra.HDMI mâle/ optique femelleMerci pour votre aide Bien à vous  Moderator Note: Translation by Google Translate- Hello,Before purchasing the ARC Ultra soundbar, I need information on the connections. I have a Playbar with an optical input. I can't run an HDMI cable because everything is recessed and there's no more space. I only have the optical cable from the TV to the Playbar.There's no optical input on the ARC Ultra soundbar, which is a shame, and the optical-to-HDMI adapter plugs into the TV. I need a reverse

Does Sonos have a dowloadable app for an Apple MacBook. The web based version is utterly terrible.

Hello,I am a user in Japan with an active Amazon Prime membership. I have been unable to play Amazon Music through the Sonos app for the past few weeks.When I try to play a song from Amazon Music using the Sonos app, playback does not start and I get the following message (see attached screenshot):  "Go Unlimited. Listen to this music and tens of millions more songs with Amazon Music Unlimited. Sign-up at https://www.amazon.co.jp/music_on_sonos".Amazon Music and Sonos are already connected.  (Japanese UI, translated below, see attachment 2):  "Thank you. Amazon Music is now ready to play on your Sonos device. You can return to the Sonos app."Despite this, playback still does not start.- Amazon Music used to work fine with Sonos previously.- I am using Amazon Prime Music, not Amazon Music Unlimited.- The account connection says it is completed.I have already searched this forum for solutions, reinstalled the Sonos, Alexa, and Amazon Music apps, and performed a factory reset on the Roam

Hi,I did several tests but I can’t getting rid of an issue. My setup:beam2 + two ERA300 as surrond in one room 2 symfonisks placed in other rooms  amp connected to a turntable and a wired speakers in another roomIf I group music (Apple music, turntable…) everything sounds great. If I group the tv audio from the home theatre (beams2+eras) to any other room, audio comes out from the home theatre alone. From the app point of view the groped rooms are fine, I can adjust volumes etc, but audio don’t comes out.  Any suggestion? 

Need some advice currently replacing my soundbar with 4 inputs to the Sonos arc, problem is i only  currently run one hdmi to TV and because that's in the wall i didn't want to run any more externally.Is it possible to connect Xbox/ firestick and sky box to a switch box and then one cable to the Arc?Any help would be grateful

I have two Sonos Connect Amp Gen 1 connected to a pair of KRK Rokit 5” and 8” speakers.  In both cases, there is LOTS of static coming from both speakers.  I paid $40 for two double shields RCA cables, and the static persists.  I’ve read a LOT of threads with people complaining that these Connect Amps produce static.  I’m 99% certain that the issue is with the Sonos Connect Amps, but thought I would ask regardless if anything can be done to eradicate the static.

How do I connect my Sonos Amp, with 2 6inch ceiling speakers, arc, sub, and 2 era 300 to a projector and get the best sound in the room

I am trying to play internet radio station TMM 1 (The Music Machine) on my Sonos system (two Symfonisk and one Play 5) using the S1 app on my iPhone, iPad and Windows laptop (all up to date)It just plays an ad, then “Welcome to TuneIn” then another ad and just keeps repeating. It does similar with TMM 2 and CDNX, but it will play “Radio X London”I’ve tried powering off all the Sonos units, restarting the router and powering the Sonos back up.I’ve tried adding the streaming URL using the S1 app on my laptop (Manage > Add radio station); none of the URLs I’ve found will work at all:https://msmn3.co/proxy/x1mp31/streamhttps://tunein.com/radio/TMM-1-s159857/http://tun.in/seYGpThe instructions in the link below do not work because the S1 TuneIn integration doesn’t allow me to log in, so does not show the favourites from the iPhone TuneIn app on the Sonos app:https://support.sonos.com/en-gb/article/use-tunein-to-add-internet-radio-station-urls-to-sonos

I just added a gen 1 Play:5 via the S1 app. I understand that I can group non airplay devices using the S2 app, but that option is greyed out and unselectable. Is there a way to get this to become ungreyed?

My speaker will no longer charge and turn on

Hi all,Apologies if this has already been asked (I couldn't find it from a quick search)Got a beam and watching a movie the dialogue is a reasonable volume, but the loud sounds (such as explosions) are so loud is off putting. Any recommendations of what to do or change?

Over 15 years with Sonos. Once again, the App at the point of not useable. I have 9 Sonos components and getting more frustrating every day. When I go online it shows 3 of the nine are connected.There has to be someone at Sonos that know what they are doing. SONOS IS FAILING.

Hi everyone, I currently have 2× Era 300 and use them mainly for music. Now I’m planning to add a Sonos Arc + Sub, and move the Eras behind the couch as surrounds. I also have a turntable connected, and I don’t want to listen to music primarily through the Arc — I’d like to keep music playback just on the Era 300 stereo pair, but when I play movies through Apple TV, I want the full setup (Arc + Sub + Era). 👉 Question:How can I set it up so that, for example, when I play something on Spotify it only plays through the Era 300, but when I start a movie it plays through the full system?

Since the App update in spring of 2024 the “Artist Radio” functionality of Tidal doesn’t work correctly via the Sonos app.Only the first song plays and then the playback stops.  There is no “Play all” button.Present App version: 80.24.37 on iOS 18.6.This has been raised in several threads (all closed for comments now) and it seems that Sonos has several times said that it’s a known issue.Does anybody know if Sonos is every going to fix this?BestJon

Bonjour, depuis quelques temps difficile voir impossible de connecter Sonos à Napster. J’ai déconnecte ma sonos puis réinstaller avec un mise jour, déconnectée Napster puis reconnectée et re autoriser et toujours pareil. Point d’exclamation rouge sur l’onglet Napster lors d’une recherche. Je trouve bien l’artiste, album, playlist. Mais aucune liste affiche une fois sur l’artiste/album sélectionnée. Un message d’erreur « une erreur est survenu, essayer à nouveau » Merci de votre aide 

Eight months ago ,there was an update for S1 Sonos app .This caused two play 5 gen 1 to have totally distorted sound.I could not use them .During the many months ,I did keep trying them ,but sound still distorted,so again ,I could not use them .The app was on my android phone .Today I tried again ,but no good .By chance I decided to access the app S1 on my apple I pad and it said there is an update.Obviously I retried it and was amazed that I now have no distorted sound on both speakers I wish SONOS would pay attention to this neglected S1 app .There has been so many problems with SONOS ,but I’m a loyal customer and want this company ,to get back ,to where it was ,in the market place

Sonos really need to sort out their app. I have a very simple setup: 2 sonos era100 downstairs & 1 roam2 upstairs. App never works smoothly controlling upstairs, downstairs, & whole house. Never works first time when roam2 timed out and reconnect. It's a rubbish app.

I have a 2x Sonos One stereo paired working with a Beam under my TV.I’d like to dig out my CD collection again and need some form of physical connection between the player & a speaker. Not wanting to break the bank, I’m looking at a refurbished Sonos Five for this connection - my question is can I set the Five up with the 2x Ones acting as a (new) stereo pair just when I want to play CDs? Do I need to set this up as a new room? Thanks all,JB

I have an indoor arc/sub for our entertainment system. I’m getting an outdoor projector for outdoor movies and would like to use Sonos speakers that connect indoors as well. What’s the best set up for outdoor speakers that connect indoors but can also be used with an outdoor projector? The outdoor projector will be portable so  no it can be used in different locations in the yard.

Mon ampli ne veut plus s’allumer 

I can't seem to find equaliser anymore since the last app update. Android user: Archive, Sub and One SLs.