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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27785 Topics
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phill_gContributor II
posted in Speakers
Grouping newer Sonos devices with older Sonos devices (S2 compatible)

Hi there. I have a number of older Sonos speakers and only my Sonos Play 1 and Sonos Play 3 are compatible with S2. I also have a newer Sonos system, consisting of the Sonos Arc, and some surround gear. All wroks well independently, however igf I every try and “group” the Arc with the Play 1 or Play 3 it cuts the music out. I have the same issue if trying to group the TV side from thge Arc. Sometimes it works, but generally it cuts the sound on all speakers. I have checked everything is up to date.  Any help would be greatly appreciated, and a solution shared with the community.

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Airgetlam
16 days ago
AjTrek1
AjTrek1
posted in Home theater
Arc Ultra_LFE: Sound Motion Woofer

HelloPeter Pee offers some interesting takes on how the Arc Ultra will handle LFE using the Sound Motion Woofer (SMW).  In explaining the design of the SMW he references two opposing drivers which to me (thinking outside the box) kind’a mimics the design of the Sonos Sub on a much smaller scale.The SMW per Peter will allow the Arc Ultra when using a sub to have a higher cross-over point thus not allowing vocals to bleed through to the sub as with the original Arc in some use cases. The end result should be better/cleaner dialogue.Peter also does a pretty good job of explaining how the Arc Ultra will produce the supposed 9.1.4 sound. All-in-all I thought his take on the Arc Ultra and how it is not an Arc Gen2; but a completely redesigned soundbar, justifies the Arc Ultra moniker instead of Arc Gen2.Click the link and listen to Peter’s remarks for yourself and let us know what you think.  

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AjTrek1
16 days ago
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NicooozContributor I
asked in Controllers and Music services
Radioplayer

HiSince the update of the Sonos App, Radioplayer Service is nit working antymore. Also the new Radioplayer app is not finding my Sonos System. Can you help ?thank you

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16 days ago
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yanapush1939Contributor I
posted in Speakers
Hi! How should I set up a system of 4 era100 if I have unstable wifi and want to stream music from my iPhone?

I’m planning on setting up a sound system at home (4 era100) but I have bad wifi and was wondering if I can connect this system to ethernet but still use bluetooth for streaming? To have good connection between speakers and good streaming from phone to speakers system

242
Airgetlam
16 days ago
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lewiksterContributor I
asked in Speakers
Airplay can not connect to Era 100

Hi Sonos Loves, I recently got a pair of Sonos Era 100 speakers, and they worked perfectly for about a week. However, AirPlay has stopped functioning. While Bluetooth and the Sonos app are working fine, the AirPlay issue has been quite frustrating.I have an iPhone 12 with the latest iOS, and I’ve updated all firmware and the Sonos app. I’ve also tried several community-recommended tips, but nothing seems to resolve the issue. Appreciate any tips

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K
16 days ago
tnprime
tnprimeTrending Lyricist I
asked in Controllers and Music services
Can you create preset groupings?

Hello all, I have a small apartment. I purchased a pair of Era 100s, a Beam Gen2, and a mini sub. I want to use this in three configurations1. Beam only for TV watching2. Era100’s+Sub only for music and line-in3. Beam+Era100s+Sub mini for movie night. I cannot find a way to do this and was told locally it’s not possible without setting up for movie night (3.) when the time comes then re-building things back to separate again via app for config (1.) and (2.)  A lengthy un-elegant process. Seams a simple grouping preset scheme in the app could solve this issue. Is this really not possible or a feature request?

37854
tnprime
16 days ago
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gord drakeContributor I
asked in Home theater
2 pairs of speakers set up as surrounds. (1 pair as rears and the other pair as middle

Hi , I have a question.  Can I set up 2 different pairs of surround speakers on my home theatre.  ( one pair as middle and the other pair as rear).  I already have a Sonos sound bar and Sub  ( gen 3) thx Gord

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G
16 days ago
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TE658Contributor I
asked in Speakers
setting alarm to wake to a radio station

Since the update earlier this year, I find that I cannot set an alarm to wake to a radio station unless it is in TuneIn(new). For example, even though I have Radio Paradise as a service, the alarm reverts to chime once set and saved. Even having RP Main Mix saved as a Favourite in Sonos Radio makes no difference. Have others encountered this and is there a solution?  

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Gabriel Z
16 days ago
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JamesfaganContributor I
asked in Portable speakers
1 sonos roam 2 of a pair stopped working

i have two Sonos roam 2 as a stereo pair, bought may 2022, one has stopped working.  Have tried 15 second start, have tried full recharge on various cable. Nothing is there any other way to do a hard factory reset. Is it still under warranty? 

291
Gabriel Z
16 days ago
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ZielwolfContributor II
posted in Controllers and Music services
Current track playing window not updating in Pixel 7

The window/screen that shows the current track playing (see below) is getting totally stuck on my Pixel 7 phone. It doesn't advance to the next track, just gets stuck on the first. The speakers (ERA 300 pair) play back okay. I'm not getting the same issue on my two Oppo phones, it's just the Pixel phone that's affected. Have tried uninstalling/reinstalling app etc but no luck. This is the screen I'm referring to: 

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Jamie A
16 days ago
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TomtomtomtomContributor I
asked in Controllers and Music services
problème de connexion plusieurs enceintes

Bonjour je n’arrive plus à connecter deux enceintes en même temps soit l’une ou l’autre et lorsque j’essaye de créer un groupe j’ai le message connexion impossible essayer plus tard je craque  Moderator Edit: Google Translate- Good morning I can no longer connect two speakers at the same time either one or the other and when I try to create a group I get the message connection impossible try later I'm cracking

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Airgetlam
16 days ago
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JohnAutoContributor I
asked in Advanced setups
new system set up with hue

Looking to set up my system to work with my tv and Phillips  hue lighting. I can’t find any help

283
jgatie
16 days ago
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DAMcEvoyContributor I
asked in Portable speakers
Sonos Move

I have 2 Move portable speakers. The app used to recognize both, but now does not recognize one of them. It is on a working charging station and connected with a working adapter into a working outlet. However, it does not charge or turn on when on the plugged in charging station. The only activity displayed is an orange light for about 10 seconds near the bottom front of the speaker. No other lights appear. I reset the wifi and that did not help. 

271
Jamie A
16 days ago
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MrBorodinoAvid Contributor I
asked in Speakers
Sub Generation

Just upgraded my subs to generation 4 after irritably finding out my two currents subs wouldn’t bond to the new arc ultra (I’ve got over it). So I’ll be selling my old subs and need to confirm which generation they are (I think one is gen 1 the other gen 2) Not seeing an easy way to confirmone is A200 2012 (so guessing gen 1)The other is 1605 (gen 2 maybe) included the hardware versions below any help gratefully received  Moderator Note: Removed Serial Numbers, considered private information. Modified in accordance with the Community Code of Conduct.

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M
16 days ago
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MikeRunnerTrending Lyricist I
posted in Home theater
Arc Ultra Shipping Notice Received?

Pre-ordered an Ultra w/ Sub4, my CC was charged 10/25, anyone care to post here when they get a tracking # etc?

1042
M
16 days ago
MKwheeler
MKwheelerAvid Contributor I
asked in Speakers
Pairing a Sub With both a set of Play 5 and The Sonos Beam

I have a pair of Sonos Play 5 pair with the Sonos Sub as my stereo system for music playback.  In the same room I also have a Sonos Beam direct connected to my TV.Is there a way that I can have the Sonos Sub paired with both my two Play 5 Speakers and The Sonos Beam at the same time so that I can listen to either the Play 5’s or the Beam with the Sub?

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MKwheeler
16 days ago
M
Mattb88Contributor I
asked in Controllers and Music services
amazon device connection

Sonos ray connection to amazon prime plays random artist and track.

171
Mr. T
16 days ago
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jay houseAvid Contributor III
posted in Controllers and Music services
Music Library chops 'The' off all artist names

I’ve just noticed that, after updating my Music Library, nearly all of the artists who start with a ‘The’ in their artist meta data are imported in to the Sonos Music Library with the ‘The’ chopped off. Guessing this isn’t intentional, why would it be? For example ‘The Cure’ still has it’s artist meta data as ‘The Cure’ but in the Music Library it’s under ‘Cure’. So the albums don’t show up if you search for ‘The Cure’Is there a way of raising bugs?

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J
16 days ago
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jerake75Trending Lyricist I
posted in Controllers and Music services
This app is still an insult to garbage

Just want to play some music using my SirusXM account on Sonos.  This was working last week, but today, no matter which channel I pick, I get the “Something went wrong.”  All my channels work fine directly from my SiriusXM app, so this is Sonos’ issue, not mine or SiriusXM’s.No, I will not reauth my account, as so many others have done.  Why should I have to reauth my account when this happens, WHEN NOTHING HAS CHANGED AND THIS WAS WORKING FINE LAST WEEK?  Good lord I’m angry, this is such utter incompentence.  This is the only function I have left that worked with some consistency after the May update, and now it’s just as unreliable.When I have to spend more time trying to fix your **** app then playing music, something is seriously wrong.  I have barely used my controller/systems since the horrible May update that showed us how seriously Sonos takes quality, and today just confirms my decision to sell off most of my units (I have two left).  And I STILL cannot add my iTunes library,

1895
jgatie
16 days ago
zenwalrus
zenwalrusContributor I
asked in Portable speakers
Sonos Moves and bluetooth

 I have a pair of Sonos Moves that I planned on connecting to my laser projector, and promptly found out that the Sonos Move is incapable of connecting to a device via Bluetooth once they are stereo paired. So, you have to unpaired them and connect to only one. Even then, I had no control over volume even on the buttons on top of the Sonos. Furthermore, once you are done you have to go through the whole stereo pairing process so it really is a pain in the ass. Love Sonos, but the Bluetooth situation is horrible. Do we have to find a workaround or are we stuck this way?

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N
16 days ago
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HBowronContributor I
asked in Headphones
Sonos Ace Microphone Picking Up All Background Noise

Is there a way to adjust what the microphone will pick up? It’s almost impossible to answer a phone call on the Sonos Ace headphones if there is any background noise at all. The person on the other end can hardly hear you talk but can hear everything around you. A caller the other day could even hear my husbands flip flops while walking. Never had this issue with my Apple headphones so hoping it’s just a setting issue. 

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P
16 days ago
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SpiXyContributor I
asked in Headphones
Sonos Ace Sleeps/Disconnects after a while in mac (also during calls in MS Teams)

Hey, I’ve been noticing recently that my Sonos Ace plays a beep sound and suddenly stops playing/recording any sounds.The weird thing is the headphone is still connected and is selected as the audio source in Mac and Teams, but it just doesn’t work. I either have to turn it on/off, or recently found that switching the audio device in both Mac/Teams gets it back to a working state.I’m suspecting it’s a sleep/idle-detection issue, where it “thinks” it’s idling and goes into a hibernate mode to save power.Anyone else has had this issue? It’s very frustrating, specially during some important meetings where it happens.

10613
K
16 days ago
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Elliot_1983Trending Lyricist I
asked in Home theater
unable to add arc ultra - app update

hi, unable to add Sonos arc ultra to my system as getting the message my app needs updating, however when I tap on update, it says I am already running the latest version. Has anyone else experienced this?

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16 days ago
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kindofblueContributor I
asked in Controllers and Music services
No system and repeat log in requests

Hi. I own a Sonos Arc, Beam, and 2 Sub Minis. All were purchased recently and working fine until all of a sudden the IOS app continually asks for owner log in and I am the owner! Also if I click on System it says no products registered. Everything is on the same network with the same email address and password. I have tried deleting and reinstalling the app all to no avail. I have tried logging in on Sonos .com on my Mac and still  no products registered. It seems that the Sonos app is not available with the Mac OS so I am unable to try that option. I have reset and the Sonos app on my iPhone which is running the latest software update. I have Signed in and out many times and deleted and reinstalled the app. I understand there was a recent update to the app which has caused a similar problem to lots of frustrated owners...including me! Are Sonos going to fix this problem? My two Sonos systems will still play Apple Music and audio from my two TV’s but I am unable to access any of them o

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K
16 days ago
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Nick1975Contributor I
posted in Controllers and Music services
foutcode 1000

Hoi, Na het updaten van de app, wil mijn connect amper niet meer werken.  Het systeem vraagt een update. Dit lukt echter niet en geeft voortdurend foutcode 1000. Heeft iemand raad?Mvg,Nick 

742
106rallye
16 days ago
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