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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27788 Topics
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Elliot_1983Trending Lyricist I
asked in Home theater
unable to add arc ultra - app update

hi, unable to add Sonos arc ultra to my system as getting the message my app needs updating, however when I tap on update, it says I am already running the latest version. Has anyone else experienced this?

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16 days ago
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kindofblueContributor I
asked in Controllers and Music services
No system and repeat log in requests

Hi. I own a Sonos Arc, Beam, and 2 Sub Minis. All were purchased recently and working fine until all of a sudden the IOS app continually asks for owner log in and I am the owner! Also if I click on System it says no products registered. Everything is on the same network with the same email address and password. I have tried deleting and reinstalling the app all to no avail. I have tried logging in on Sonos .com on my Mac and still  no products registered. It seems that the Sonos app is not available with the Mac OS so I am unable to try that option. I have reset and the Sonos app on my iPhone which is running the latest software update. I have Signed in and out many times and deleted and reinstalled the app. I understand there was a recent update to the app which has caused a similar problem to lots of frustrated owners...including me! Are Sonos going to fix this problem? My two Sonos systems will still play Apple Music and audio from my two TV’s but I am unable to access any of them o

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K
16 days ago
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Nick1975Contributor I
posted in Controllers and Music services
foutcode 1000

Hoi, Na het updaten van de app, wil mijn connect amper niet meer werken.  Het systeem vraagt een update. Dit lukt echter niet en geeft voortdurend foutcode 1000. Heeft iemand raad?Mvg,Nick 

742
106rallye
16 days ago
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GOSHAWMANContributor I
asked in Speakers
my play 3s wont create a stereo pairing after setup

I have had to do a factory reset on my (previously paired) play 3s due to losing audio when grouped with my play 5. (Not an issue I had until recently). Now after doing the setup, my play 3s won't pair. It goes through the motions but come out the otherside still un paired.

619
Stanley_4
16 days ago
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statevariableTrending Lyricist I
asked in Speakers
All speakers (except one) and Alexa voice control have ceased to work

Hello, for some reason all my speakers, except the Roam have ceased to work. I also have a Boost. What should I do next to retrieve them? Many thanks.

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Jamie A
16 days ago
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pjtAKContributor I
asked in Speakers
Help - Sonos Era 100 Product Not Found

I purchased a pair of Era 100s several months ago and have not been able to get them to function correctly since I bought them. I am constantly getting a “Product Not Found” message and if I reboot my router they will usually work for a few hours before disconnecting again. Sometimes it will be several days before I can get them to connect again. Also, if I use the speakers as a stereo pair, only one will work and then eventually I will get the product not found error and neither will work. Sometimes I can get them both to work correctly for a few day when they are not in stereo pair mode, but it is inconsistent. Today the issue I am having is that only one speaker will work when they are stereo paired (I submitted a diagnostic code today - 2077731631), however the connection issue seems to change over time and not always be related to the stereo pairing. I have spent 10-15 hours on the phone with sonos tech support over the course of months and the best I can get from them is some vag

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16 days ago
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EPicTrending Lyricist I
asked in Controllers and Music services
S2 for PC Windows 11 - Version 81.1-58074

My Sonos S2 PC firmware is again not allowing me to update my local music library unless I update from what I have currently, 80.1--55014, to the aforementioned new version. This is what I don’t understand -- why is Sonos forcing something new on us when they don’t even know if it is working? 80.1 is also called 16.3.1? What is this new trojan horse called?I have been burned way too many times. Has anyone been brave enough to try this new version yet? What is intending to fix? I wonder what is the price to pay in terms of new bugs? There are some half-baked release notes on apps for mobile apps for iOS and Android but I can’t find anything on this new version for PC. As a matter of fact, I couldn’t even identify what I would be downloading unless I check out what is in the download sub-directory!! Thanks

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16 days ago
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Barry McCockinnerTrending Lyricist I
posted in Controllers and Music services
music library index shows same album multiple times

Well, the app update a few days ago had a note stating the music library indexing issue, where one album appeared multiple times, had been fixed.  Installed the update....still see a single album multiple times.  Odd thing is that for some of the albums that were doing it prior this update they are now showing as a single album, while some are still showing as multiple albums. SMH. 

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17 days ago
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SteveButtContributor I
asked in Components and Architectural
Sonos amp disappears out of my system and reconnects after reset but then goes again

My Sonos amp that I use to play my record deck keeps disappearing out of my system   I re connect after had re set then it shows but then goes again.  Any advice ? 

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Stanley_4
17 days ago
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tcraffaContributor I
asked in Advanced setups
Refreshing Music Library

I have a Synology NAS device. When I get a new CD, I rip it and send it to my Synology device. My Sonos One uses this as the source for my music library. The issue is, whenever I copy a new set of files to Synology it takes sometimes a whole day before the Music Library in my Sonos app is updated. Is there a way to force the library to update immediately after copying the files to the Synology device?

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C
17 days ago
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SkippranoContributor I
posted in Advanced setups
home setup

Sonos Community, would love some advice, I want to add Sonos to my home and build, would love input on how many amps I would require and speaker choice. i was thinking, in the living room have the new Sonos Arc and Sub moving to the kitchen and dining having a ceiling mounted speaker in each and for the outdoor room Having a speaker above the living room window looking at the outdoor space and another above the other window looking towards the pool. 

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Stanley_4
17 days ago
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DewarPPContributor I
asked in Controllers and Music services
Sonos app - “unable to connect. Try again later”

I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification.  However I can use Alexa to play music or radio stations to different speakers. i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again. yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back. My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app. Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-(  

32014
bockersjv
17 days ago
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ArdwynmarkContributor I
posted in Controllers and Music services
how can i get content

The standard information died not solved my problem  

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AjTrek1
17 days ago
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David ScContributor I
posted in Controllers and Music services
app not working

Once again. App out of order. It’s a joke!

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M
17 days ago
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LeicesterCityContributor I
asked in Home theater
Connection to Spotify drops. Also, no sound at all from the TV on the Sonos system.

Connection to Spotify drops. Also, no sound at all from the TV on the Sonos system.

10815
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17 days ago
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Middle childContributor I
asked in Portable speakers
My Sonos Roam SL has stopped working. reset and reboot don't work?

My Sonos Roam SL has stopped working. reset and reboot don't work? The status led does not come on at all. The only led that comes on is the charge led , which stays on permanent solid orange.

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17 days ago
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guptroContributor I
asked in Home theater
switched from arc to arc ultra, but my sub 3 and Era 300s surrounds can't be found

I just swapped my arc for the arc ultra, but now can’t add any of the other speakers. When i look at the Sonos System info i see all the devices, however in the ‘Your system’ i can’t add them and no other devices are being found. How do i reset this??

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17 days ago
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GC3Headliner I
posted in Home theater
another major update without TrueCinema

Let's just call TrueCinema the Sonos version of vapor ware.If you want me to buy the Arc Ultra, first deliver on existing promises.

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A
17 days ago
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Dr. QuesoContributor I
posted in Controllers and Music services
No Playback of FLAC via Plex

I am constantly unable to play back any FLAC files from my Plex server. However, I am able to play the same files if I go through my Media Library.However, with the recent beta earlier this year, I was able to have this playback functionality.The error message that I’m seeing in the error log is:Thursday, 9 May 2024 - 19:26 Atlantic TimeUnable to play '(Song Name Goes Here)' - the connection to Plex was lost.This error message repeats for any FLAC track that I try to play.I am able to play these files perfectly fine via the Plex application itself.

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17 days ago
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Dippy885Contributor I
posted in Speakers
speaker placement

Hi everyone - currently I have a gen 2 beam and a sub mini. I’m thinking of buying a single sonos 5. My room is L shaped but all my living/listening is done at the ‘bottom’ of the L. I’m unsure about the best place to put the speakers. I’m guessing that maybe trueplay will adjust the Sonos system to a certain extent. I’ll try to send a photo of how things are presently… 

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17 days ago
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Jazzer52Contributor I
asked in Controllers and Music services
Cannot connect to Sonos with Airplay from iMac.

My iMac Apple Music will not connect to my Sonos speakers by Airplay. I repeatedly get ‘Could not connect to “Workroom”’ (where my paired stereo Era 100s are) and ‘Could not connect to “Living Room”’ (where my paired stereo Era 300s are). Another pop-up window says, ‘The AirPlay device “Workroom” cannot be selected for audio output. Please verify your network settings and AirPlay configuration or select another device.’ This was not the case before I updated the Mac Sonos app to the latest version (16.4.2, build 81158074). Previously to the update I could play Apple Music without a problem to both pairs of speakers. Obviously I have checked the network settings for both Mac and speakers. They are all on the same network. I have restarted the Mac and speakers. I have unplugged the speakers and restarted in factory default. Nothing seems to help. I can play Apple Music from my iPhone and iPad to the Sonos speakers via Airplay but not the iMac. The issue is only on the iMac. I can connect

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Airgetlam
17 days ago
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gs1982Contributor I
asked in Controllers and Music services
When are you going to fix Mytuner and Tunein app or provide an alternative

Are there any plans to ever fix this issue with Mytuner or Tunedin radio. Alternatively can  you not add this to the Sonos Radio. This is very poor customer services that this has not been fixed. Regards,  

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Airgetlam
17 days ago
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SnarkjeEnthusiast I
posted in Controllers and Music services
What about fixing Mixcloud?

What about fixing Mixcloud on the new app, empty playlists, empty list of followers, empty list of everything almost.. 

51552
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17 days ago
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NYCGuy2025Contributor I
posted in Portable speakers
Sonos Roam Speakers Dying

I have now had 3 Sonos Roam speakers, all carefully cared for, simply die and not take a charge.  I love the sound qualifty, but hate the product.  The single button and constant need to repair to blue tooth, etc., is very annoying.  They are pricey speakers for what they do and lasting only a couple of years with intermitent use is not acceptable.  I have never had this problem with a Bose portable - going back to Bose….I tried calling Sonos Customer support several times. Waited over 45 minutes each time without anyone picking up.I want to love Sonos, but you are making it very difficult.  Has anyone else had similar problems with the Roam or Sonos Customer servcie?  

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Sotiris C.
17 days ago
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BroomTechContributor I
asked in Headphones
Will Ace support audio swap with other speakers?

Hello.  Apologies if this has been asked already (I did look but couldn’t immediately see if this was already asked)…..I would be grateful if someone (ideally Sonos themselves) can detail whether or not the Ace will ever be given an audio swap feature with non soundbar speakers?I have a pair of One’s on my desk and I would love to be able to, at times, send the audio to my headphones in a seamless way.  A couple of use cases for this;Transferring audio from speakers to headphones when it gets late and the wife/kids go to bed.  I have an open ‘office’ area, so cannot listen to speaker music later in the evening without disturbing others Transferring audio from the speakers to the headphones when I want to do a burst of focus work and prefer the audio more ‘direct’ - rather than just blasting music from the speakersThe point is for the transition to be seamless - i.e. just re-direct an existing playlist / radio station / song from one audio output to another.Currently if I do this, I nee

15214
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17 days ago
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