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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28809 Topics
F
FedexmanobeContributor I
asked in Controllers and Music services
Sonos App - missing speakers

Can’t access my speaker through app since update

783
Stanley_4
17 days ago
Q
QuattrokeenContributor I
posted in Home theater
cinema room

Hi we are making a cinema room and was wondering if this set up will work 1 Sonos arc under the tv on a media wall2 sub on the floor in front 3 x2 wall architecture speakers in the wall at the back at ear level on the side walls and the amp, also does it work together having a Sonos amp and the rest of the speakers being connected to the tv  ? we have the speaker cables ready where the wall speakers need to go is this easy to set up in the app as one room and link ? 

212
melvimbe
17 days ago
G
gmbardmanEnthusiast II
asked in Speakers
Crossfade not working

Updated Sonos yesterday and now crossfade is broken.Has anyone else experienced this and do you know of any workarounds? Version 16.4.2Build:  81158074

24416
Airgetlam
17 days ago
K
KelMR83Contributor I
asked in Controllers and Music services
No Content Items Available

My husband bought a Plex server. I added the sever on my Sonos App and all worked fine for one evening playing music. Now I go to access the sever on the Sonos app and it states "No Content Items Available". The server is working fine. I can see and play my music via the Plex app but Sonos all of a sudden cannot see the tracks/content.I am losing the will. I love my Sonos...or rather I did, as they've made things so hard to simply play and listen to music!!!Can anyone help me please? Thanks. Kelly 

272416
AmpleHeat
17 days ago
S
Susan wContributor I
asked in Speakers
speaker in pair no longer connecting

I have 2 “play five “ speakers in one room. The second one just stopped connecting. It’s still lit up. I’ve unplugged it, tried to rediscover it in the room and it’s not connecting or being seen. It  worked over the summer. What should I do?

344
Airgetlam
17 days ago
K
kithytomAvid Contributor I
asked in Portable speakers
Move 2 x Airplay

All iOS devices are unable to connect to the Move 2 via AirPlay, displaying the message: "Unable to connect to ‘Move 2’." All iOS devices can successfully play back audio on other Sonos speakers (e.g., Arc, SYMFONISK) via AirPlay. Music streaming services (Apple Music, YouTube Music, SoundCloud, etc.) can playback on the Move 2 through the Sonos app. All relevant software and firmware are up-to-date, including iOS, macOS, the Sonos app, Move 2 firmware, and router firmware. All Sonos devices have reserved internal IP addresses. The router settings have not been changed recently and the router has been rebooted multiple times. The Sonos app has been reinstalled. The Move 2 has been factory reset multiple times. After extensive diagnosis with a Sonos agent, the unit was replaced. Surprisingly, the replacement—a brand-new Move 2—shows the same error message: "Unable to connect to ‘Move 2’" after setup.Please help. What additional steps can be taken?iOSMac​​​​ 

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K
17 days ago
J
JochopContributor I
posted in Speakers
speakers disappearing after unplugging ethernet cable.

Hi! i’m having this very frustrating problem after changing my isp and my home network. For 2 of my products this far, i set them up with the ethernet cable and make sure the « enable wifi » is on, but they still disappear like i have nothing when i unplug the ethernet cable. Any help with that would be much appreciated! I have three other products that will need setting up after those and I would like to stay in a good mood! 😅 Thanks!  

447
Airgetlam
17 days ago
G
Gman1919Contributor I
asked in Speakers
Existing SONOS set-up dropped from my MESH WiFi

Good morning, everyone.  I could use your assistance.  In brief, I added a Home Theater set-up to my existing system approximately 6 months ago (ARC, ERA 300 x 2, SUB, and Victrola Stream with SONOS capabilities).  It has been successfully connected to my DECO MESH WiFi 6 system with little to no issues at all, until a couple of weeks ago. Nothing has changed with my current MESH WiFi setup or my Modem setup, with exception to the new “Updates” with the SONOS Mobile App.  Initially, with the first upgrade, I was experiencing the same issues most of you have with the lag in the volume control.  Annoying, yes… Usable, absolutely. However, I recently came home from a 2-week trip and noticed my Home Theater set-up was “Not Connected”.  My other Play 1’s are still connected and able to stream. I have attempted almost all posted remedies to this issue, with no success.  The only suggestion I have not attempted is to hardwire the ARC to my MESH router or directly to the Modem. Suggestions?  A

615
G
17 days ago
G
GweezelContributor I
posted in Controllers and Music services
missing Arc Ultra Bluetooth pairing in app?

According to thr support article from the Sonos below, the app (both Android and iOS) should have a function to put Arc Ultra into Bluetooth pairing mode. However, the latest version of the app on both platforms is MISSING the Bluetooth pairing function. How do we report this bug? Is there a form or official tracker? https://support.sonos.com/en-gb/article/pair-sonos-arc-ultra-with-bluetooth

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Z
17 days ago
K
karzikContributor I
asked in Home theater
Line-in adapter and Sonos Ray

Hello, I have:2x Era 1001x Sub Mini1x Rayand two inputApple TV (BT) and Sonos Line-in adapter for a gramophone If I have a group Ray + 2x Era + Sub mini then the Line-in adapter  is not active If I have a group 2x Era + Sub mini then the Line-in adapter is ok, but he doesn't play Ray, because he is not in that group. For AppleTV, the output works in two groups and Apple TV works ok. Is there any way to have sound on Ray, when inputting from Line-in adapter? If I replace Ray with Beam, will it work? Thx

312
K
17 days ago
C
CL70Contributor I
posted in Controllers and Music services
Sonos App and Amazon Music My Music Artists Listing

When using the Sonos App to stream Amazon Music, the Artists listing in My Music is incomplete. I can only access artists up to the letter P. The list beyond that point is truncated. I had read a previous thread here indicating that Amazon Music applies a container size limit of 500 items. This seems to imply that the truncation of my list is a condition imposed by Amazon. I take issue with this answer, since my Bose app contains the complete Amazon Music artist listing, and continues to readily follow my expansion of that list with no issues when I add new artists. Why not the Sonos app, as well? The previously suggested workaround of using the Amazon Music search function in the Sonos app is cumbersome and time consuming. It is far easier to scan through my private list to select files to play than to perform a search from memory. Why even use a selection list, if only half of my artist selections are readily available, and the other half I must recall from memory and then use a sear

513
Mr. T
17 days ago
R
Ramon CContributor II
asked in Controllers and Music services
issues with Tidal

When I select a record or a song in Tidal the system crash after 5 sec minimum and pass to the next song and continues doing the same.This only happen when I select music from Tidal, when I select Spotify it is normalI need and update? 

272
R
17 days ago
D
DjkIndyContributor I
asked in Headphones
Sonos Ace - simultaneous Ace and Arc sound ?

How can I get TV sound to play simultaneously through  my Arc system (Arc , One’s, Gen 2Sub) ? 

281
jgatie
17 days ago
K
kenshinescaContributor I
asked in Home theater
Era 100 surrounds app settings?

So what I’m wondering is in the app when you have a the Era 100’s setup as surrounds for the Arc or Arc Ultra do you get settings to adjust surround and rear surround channels? Are they seen as just surrounds or surround and rear surrounds as well.On the Era 300’s I know you can adjust surround, rear surround and height channel volume.

452
Mr. T
17 days ago
E
EzwebbyContributor I
asked in Controllers and Music services
Is the Android S2 app working now?

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

1398
L
17 days ago
controlav
controlavMaestro
asked in Controllers and Music services
Spotify Wrapped 2024 - does it include Sonos, or not?

Looking at my Spotify Wrapped (their yearly summary) I can’t tell if it includes Sonos-initiated playback, or not.In our household it is my Spotify account that we use for Sonos, plus I also use it in my car.Now I love me some Taylor Swift, but I can’t tell if my wife’s use of Sonos playing her all the time has impacted my account stats, or not? Anyone know? Maybe your music preferences are more different than your household’s so its more obvious.

1132
C
17 days ago
J
Jefferson5Contributor I
posted in Home theater
Arc Ultra no surround

I’ve had a Playbar for a number of years but with the arrival of Arc Ultra decided the time was right to upgrade for a surround experience, I have a sub and plan to add 2 Era 100s later.I have a brand new LG G4 and connected the Arc via HDMI eARC expecting some great things. I have now tested with several movies, all listed as Dolby Atmos, in Disney and Apple. When watching, the Sonos app confirms they are passing Dolby Atmos.However, I hear absolutely no sense of surround, no left, right, above or rear sound. The whole experience is little different to my Playbar. I understand it wont be the same as when I add dedicated rears, but I expected something at least. Even scenes where it is obvious there should be something, like a drone flying overhead - absolutely nothing. Just one big sound from front.I have used trueplay (advanced on apple phone) to tune it and it is perfectly situated below and in front of TV with nothing to block it.Overall, hugely disappointed and considering returni

30212
melvimbe
17 days ago
I
IplaynerContributor I
asked in Controllers and Music services
playlist editing

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

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S
17 days ago
S
Steve251Avid Contributor III
asked in Controllers and Music services
Stream.mp3

I am now begining to have doubts over my investment in SonosHaving suffered at the hands of appgate since the last update I now have the following issues which I beileve are linked On my Windows Desktop I getstream.mp3The song is not encoded properly On my iPhoneWhen I select an album and hit play nothing happensthe play button disappears and is replaced by a spinning symbolThen the play button comes back and if I hit this enough times, after a delay in plays My frustration with growing. It seems to go from one issue to another. Sonos Controller for PCv16.4.2Sonos OS S2Build 81158074Iphonev16.4.4Build 81.1.58210 No changes to my system or network apart from the recent updatesDid not have the problem before the updatePreviously I totally reconfigured my home network and have no issues with it Steve  

906
Jamie A
17 days ago
T
TriGolfContributor I
asked in Speakers
Est il possible d'utiliser notre bibliothèque musicale pour un réveil ?

Bonjour,Je souhaiterais savoir s’il est possible d’utiliser une musique dans notre bibliothèque musicale pour se réveiller avec.Merci de vos réponses 😄 Moderator Note: Google Translate- Good morning,I would like to know if it is possible to use music in our music library to wake up to.Thank you for your answers 😄

183
Jamie A
17 days ago
J
JCA0670Contributor I
asked in Speakers
Choosing Sonos through Apple Music

I have all my Sonos speakers showing in Apple Music, but whenever I choose to play through a Sonos speaker it plays for 2 seconds and then the sound stops.  However the Sonos App shows that music should be playing.Anyone else had this problem?

883
Jamie A
17 days ago
B
breitiTrending Lyricist I
asked in Speakers
Sonos Era 100 (stereo pair): low bass performance and stereo unreliable

Hi,i replaced two Sonos One SL (stereo) in my Kitchen with two Sonos Era 100 (stereo) and boy do i regret it.The Era 100 has really weak bass. I have to turn Bass +10 to get moderately good sounding bass. If i turn it to 0, the speaker sounds like a very cheap bluetooth speaker from 8 years ago and bass is so low, that you actually miss certain parts of the music. Since i have them, the left speaker in my stereo pair frequently outputs no audio for a couple of seconds. This is really annoying.Sonos One SLs were way more reliable and sounded better. What i already tried:Power cycled wifi router and both speakers mutliple times Bought an access point (AVM Fritz!Repeater 3000) which i put 5cm away from the Sonos Era 100. The speaker still randomly looses audio.I’m honestly pretty frustrated, the upgrade of the speakers were suppose to sound better, but it is a massive downgrade in both sound quality and reliability. Are there any known issues reg. firmware or something?

1003
Jamie A
17 days ago
A
AlainDexContributor I
asked in Speakers
Sonos only plays one song then stops

Hi?when I press on play on the Sonos speakers it works but only for one song.thank you alain  Moderator Note - Recorded and removed diagnostics number.

442
Corry P
17 days ago
M
MagnysContributor I
asked in Home theater
Home Theater Speaker Layouts

I own an arc, a gen 4 sub, a pair of one sl’s and just bought a pair of era 300’s. How should I setup the speakers in a home theater room? Thanks.

886
buzz
17 days ago
M
MichaelZAContributor I
asked in Controllers and Music services
All content services removed / cannot re-add

All my content services have been removed (same on multiple Android phones and tables). The system will now not let me add any content services. I’ve rebooted, as well as signed out, tried Sonos Chat support, without success. I can see and add services from the Windows app which works perfectly in all respects. But the same Content Services don’t appear on the App. I don’t even see Sonos Radio.I do still have access to my Music Library though, and all my Devices. When I play one of the Content Services through the windows app then it displays fine in the Android App.My Homescreen: But from windows app:  When I try add any content service:  

606
M
17 days ago
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