Get help and assistance with your Sonos system

I know this question has been asked before but it has never been satisfactorily answered. I have 2 x Sonos Boost, one attached to my router and one upstairs to help signal to distant speakers.  The Boosts disappeared from the App after the big controversial update last year. They also don't appear in my "System Info" list.All I want to know is if the Boosts are doing anything at all?! Or am I just wasting electricity? Or if I need to reconnect them somehow?This is a simple yes or no question, and I'd appreciate if someone from Sonos could answer it instead of just some random conjecture. I will also note that I have a Sonos Port attached to my record player and my Wifi Router. I understand this also functions like a Boost. The Port works fine.

The Sonos isn't working, but the LED flashes white every 10 seconds. It doesn't seem to fully boot up, and after 10 seconds it reboots.As ukpicasso and Timc995 when injet voltage then power ON    After testing, I can measure 14.5v to 13.10volts at the injection points and the same voltage at the green points, with no more power than this board, that is, with the ribbon cable disconnected. When connecting the second board with the ribbon cable, power consumption increases and the voltage drops to 5V - 0V, so the device restarts, entering the cycle I explained at the beginning. With the 24V injection, everything works at 100%.Does anyone know what could be wrong with keeping the voltage stable when the device is consuming power?There are 330V at the blue points.Does anyone have a possible solution, or is someone experiencing the same problem? Thank´s 

I have had issues for as long as can remember with music, specifically Spotify, cutting out when switching songs or starting music. The sound would come on one speaker and take around 20 seconds to reach all of my other speakers. Very annoying. Well, I wired a single Sonos One directly to my router and turned the wifi off on that speaker. That solved the entire issue. No music ever cuts out or lags now. I think the key was turning off the WiFi on that speaker because I’ve had speakers wired before but always had that issue. Hope this helps anyone else out there with a similar issue. 

5 play ones all show in system, none connect to sonos1 anymore, on any device and 2 phones. Immediately goes to play store for update app. Can not get them to connect to Sonos s1 and can not find s2 help. I have 5 expensive bricks right now. Not happy. Was on phone with Sonos tech about an hour yesterday. They told me a new Sonos 1 app will be out in a few days, the one on my phone was released in July of this year. I just want them connected. 

I'm a long time owner of Playbar and two play one speakers. They have been a very good surround system. I finally decided to complete the system with a base sub. Wanting the best hardware I bought the newest version, the sub 4.I set it up with the app and found out it was not compatible with my old hardware.All these products are connected via Wi-Fi and Sonos has decided that they don't want us to use the sub 4 with my old hardware. I'm sure this is a way to get us to buy new hardware where it is not needed. Backward compatibility is a good business model for the uses. They have decided they don't care about that, they want more money. DON'T BUY SONOS.Yes, I contacted tech support, their answer is send the sub 4 back and get the older sub.

Please tell me ,if it is possible to connect a sub mini or sub 4 to a Sonos Amp wirelessly, or is it necessary for the Sub Mini and Sub 4  and the Sonos Amp to be connected with an Ethernet cable?

Unable to reconnect Sonos. Only if Ethernet cable is used. Otherwise app doesn't find device.

I have a Samsung TV - model number UE 50 MU6120 - I’ve had the beam connected to this for a number of years. It’s recently lost connection between the TV and the speaker - I’ve tried resetting the unit and running through the set up process again I get one of three errors I) “ARC connection not working” or ii ) “devices on the network are interfering with the ARC connection” or iii) “switch on ARC mode” when I try to set the expert settings - there’s nothing available saying ‘ARC’ or ‘CEC’ mode. The best I have is ‘HDMI input audio format’ saying whether you want to have it as ‘PCM’ or ‘bitstream’. Neither options work I’ve disconnected all other devices connected to the TV (removed the Roku stick, unplugged the DVD player) and removed all external device connections from the TV. Important to note that the WiFi connection is via a WiFi extender. This was working previously. The TV and Sonos system are both connected to the WiFi extender network. I’ve yet to try going into the admin set

Here is my current setup:Sony STR-DN1050 7.1 Receiver connected to in-ceiling (non-SONOS) speakers and sub. HDMI cable from Cable Box to Receiver. SONOS Connect as a line in to Receiver.Receiver and Cable Box are installed remotely in a closet.This works ok, but in order to listen to SONOS on my speakers, I have to turn the Receiver on and select the SONOS input.  I haven’t found a capability of doing that on my phone, which means I either have to control the receiver through my TV, which is finicky at best, or go to the closet to change the input.  Obviously, this is not ideal.  Also, it means that anytime I want to listen to SONOS, I can’t also watch TV as that comes through my receiver.I would prefer not to buy any new equipment, so with what I have, does anyone have any better ideas for how I can use my existing speakers for 7.1 surround sound, but also use them for SONOS without the above limitations?If the answer is that it just has to work that way, is there a Works with SONOS r

My Sub Gen 2 wont turn on, no lights, nothing. I’d like to replace it but it doesnt seem the Gen 4 is compatible with the rest of my system (Playbar and 2 Play 1s for theatre, Play 3 for living room, and other play 1s around the house)Is there a solution or am I best just getting out of the ecosystem now, as it’ll cost me a whole new theatre setup?

I ve tried multiple times but can’t connect my move 2 speaker via Bluetooth.  

Arc Ultra at a customer's home, but the speech enhancement settings in the app show the three "old" presets instead of the new five.The app and ARC are updated.

Good morning, Just purchased the e Sony Bravia 8 Model XR-65A80K.  I have a pre-existing SONOS Arc, Sub Woofer and 2 ONE-SL.  The ARC is attached to the SONY TV via the audio Fiber port.  The  4 HDMI ports have connected: Cable TV provider set top box; Apple TV 4K; HP Google Chrome box; and Sony 4K disc player.  The remote for the Cable TV set top box is able to change the audio volume of the SONOS ARC. The Cable TV set top box is a Xi6-T Model TX061AE1. The issue I’m experiencing is the SONY TV’S remote and the Apple TV’s remote is not able to control the SONOS Arc’s audio volume.  The TV responds with “Adjust Volume on Audio System”.  With 4 HDMI connected device, I would prefer to use the Fibre Audio port for SONOS connectivity.  I have tried contacting SONY Support.  They telephone IVR system keeps hanging up the call before getting to a Tech Support Agent.  Chat was not very helpful.  Thoughts?

unable  finishing Trueplay procedure with 2 Play 5 Gen 2 in a large room

Got a playbar, resetIt cos I'm the new owner Now having trouble signing in as one

New. Adjusted. Updated. Compared to my Bose QC35 ll and Bose buds, sound disappointing. Fuzzy, compressed, poor base. Android phone. Sonos Arc.  

I’m having issues updating alarms in Sonos. I can open and delete and I can also create a new alarm as long as I don’t make any changes to it, but the moment I change the time, repeat and sound it doesn’t save.The app is up to date and I’ve tried restarting my phone, (Galaxy A40), resetting the app, reinstalling it and have also turned the speaker itself (Era 100) off but so far nothing has worked.If anyone could help I’d much appreciate it as I rely on these alarms to get ready for work in the morning and my starting hours can change on a weekly basis (hence why I need multiple).

Why does your system force all IOS users of your app to expose their exact GPS location to simply connect a speaker to a base station?  

I’m posting this to illustrate the difference between what you pay your Internet Service Provider (ISP) to bring service into your home and how that translates into actual Wi-Fi speed/coverage. Using my service as an example I hope to make the differences understood. Admittedly, my internet service and equipment used are an exception; and therefore not meant to say that yours’s should be the same. Your internet service and Wi-Fi speed/coverage barring external/internal interference will vary based upon what ISP is used and the hardware (modem/router) used to distribute the Wi-Fi signal in your home.Here are the specifics of my internet service, hardware and my device used take Wi-Fi Internet Speed/coverage measurementsISP: Google Fiber_3GB Incoming Speed Network: Mesh with Ethernet Backhaul * Equipment 1: ASUS GT-BE98U_Wi-Fi 7 router (Main Node) Equipment 2: ASUS RT-BE96U x 2_Wi-Fi 7 routers (Satellite Nodes) Device: iPhone 15 Pro MaxThis picture shows the Mesh Configuration of my netw

Can you still use Trueplay, for room Acoustics on a playbar please, keeps coming up not compatible, I have lates app, iPad up to date etc 

I have external speakers by Sonos and Sonance connected to a Bluesound Powernode 2i. The first set of speakers blew after 2 years and this set have lasted 1 year and the bass has gone but they still both work with a tinny sound

Hi, I hope everyone is doing well.  I am enjoying my new Sonos home theater system   I have a Samsung flatscreen connected to my Apple TV. I have the HDMI going directly to the Samsung.  Is this the best way to set it up?  Or should I be connected directly to the Apple TV? I’ve noticed that most of the sound coming is Dolby digital        Thank you for your reply   

My question is in a title

Hello.I recently purchased some Era 100 speakers to connect to my Sonos Arc.The room is large, and I use them for both movies and music.I've read that for the most immersive sound, the best position is B, but that would be detrimental if I'm watching TV or listening to music at the table.What setup do you recommend to immerse myself in movies and listen to music from across the room?Thanks in advance.

All music in all streaming apps that includes apple music, amazon music , Spotify, work fine on my old sonos play 1's in its own sonos room. However, my new arc ultra, 2 era 300's, and sub 4, all using wireless connectivity to the router drop songs in all streaming apps intermittenly and consistently (Apple Music, Amazon Music, Spotify). My new Hisense 65 inch TV audio which is also connected via wifi works absolutely fine via Surround, HD, UHD, and Atmos fornats.  Should I hard wire my arc ultra to my router and try?From AI OverviewYes, you should absolutely hardwire your Arc, Era 300s, and Sub to your router to improve their wireless performance and resolve intermittent music drops. Your old Sonos Play:1s likely work fine because they aren't part of the same wireless network as your newer devices, which may be experiencing interference or a weak connection. Wiring the new components will provide a more stable and reliable network connection, which is often the solution to this type o