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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27790 Topics
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NYCGuy2025Contributor I
posted in Portable speakers
Sonos Roam Speakers Dying

I have now had 3 Sonos Roam speakers, all carefully cared for, simply die and not take a charge.  I love the sound qualifty, but hate the product.  The single button and constant need to repair to blue tooth, etc., is very annoying.  They are pricey speakers for what they do and lasting only a couple of years with intermitent use is not acceptable.  I have never had this problem with a Bose portable - going back to Bose….I tried calling Sonos Customer support several times. Waited over 45 minutes each time without anyone picking up.I want to love Sonos, but you are making it very difficult.  Has anyone else had similar problems with the Roam or Sonos Customer servcie?  

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Sotiris C.
17 days ago
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BroomTechContributor I
asked in Headphones
Will Ace support audio swap with other speakers?

Hello.  Apologies if this has been asked already (I did look but couldn’t immediately see if this was already asked)…..I would be grateful if someone (ideally Sonos themselves) can detail whether or not the Ace will ever be given an audio swap feature with non soundbar speakers?I have a pair of One’s on my desk and I would love to be able to, at times, send the audio to my headphones in a seamless way.  A couple of use cases for this;Transferring audio from speakers to headphones when it gets late and the wife/kids go to bed.  I have an open ‘office’ area, so cannot listen to speaker music later in the evening without disturbing others Transferring audio from the speakers to the headphones when I want to do a burst of focus work and prefer the audio more ‘direct’ - rather than just blasting music from the speakersThe point is for the transition to be seamless - i.e. just re-direct an existing playlist / radio station / song from one audio output to another.Currently if I do this, I nee

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17 days ago
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PeterH123Contributor I
asked in Controllers and Music services
Idagio and Sonos app

So far as I can tell, it is still impossible to add an album from Idagio to the Sonos queue.   Will this be fixed any time soon?  Classical/opera streaming doesn't really work if you have to add dozens of separate tracks to a queue in order to hear the entire piece.  

261
Sotiris C.
17 days ago
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FamousMortimerContributor I
asked in Home theater
Suddenly not getting 5.1 on Playbase from PS5

I have a Playbase connected to my LG C1 TV via optical. I have a PS5 connected to the TV using HDMI. For a long time, I was able to reliably get Dolby digital 5.1 on the Playbase from the PS5. For the last couple of weeks, I'm only getting stereo PCM on the Playbase when using the PS5, at least when I look at what it says I’m getting on the Sonos App. I have not made any changes to the configuration as far as I can tell. The PS5 is set to prefer Dolby. The TV is set to passthrough the audio signal. Has anything changed in the Sonos software that would cause this to stop working? I'm still getting 5.1 on my Apple TV and through the TV zone smart apps, so it's not a global problem. It's PS5 specific. Does anyone else have a similar setup? If so, is this happening to you?

231
Sotiris C.
17 days ago
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David_115Contributor I
asked in Controllers and Music services
Adding albums to Sonos favourites from Plex seems to add only the first track

As the title says. Whenever I add an album that is on my Plex server to Sonos favourites it adds just the first track. Both Spotify and Tidal add the album correctly. I've tried a few different albums with the same result. Any thoughts? 

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17 days ago
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LollipopContributor I
asked in Portable speakers
finding the update network section

Hi, please help. I’m going round in circles and have been putting off reconnecting my Sonos device for 18 months! It’s now time to tackle this but the app keeps taking me round in circles.  I’ve got to the bit where the chatbot has told me to update the network in that named section but can’t find it.  help! 

303
Sotiris C.
17 days ago
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EASR 9207Contributor I
asked in Components and Architectural
Using cables

If I connect a DAC vía cable to an era 300, but I have 2 era 300 , how do I play música on both?

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H
17 days ago
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Mrytk421Contributor I
asked in Controllers and Music services
Youtube music playlist only shows 500 songs

I've created a YouTube music playlist that has all of my uploaded music. However, the sonos app on Android is only allowing a max of 500 songs in the queue. Or at least that's all it is showing.Is this issue being resolved?I wish they'd go back to playing from device as an option. I know, it was supposedly too much to keep up with security updates.

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17 days ago
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ajacolinContributor I
posted in Speakers
Problème de connection d'un Play 5

Bonjour, J'ai acheté tout en ensemble Sonos en 2011 près de 2.000€ : des plays3, des Play 5, un Amp... et depuis quelques semaines suite à une mise à jour, j'ai un play 5 (première génération) qui ne se connecte plus du tout. Le support Sonos me fait faire des manipulations pour forcer une nouvelle mise à jour, qui ne fonctionne pas. Bilan : Sonos me propose comme solution de racheter une nouvelle enceinte (550€) avec 30% de réduction si je renvoie mon enceinte soit-disant « cassée », alors que la déconnexion a eu lieu lors d’une mise à jour. Je dis soit-disant cassée car pour rappel, le 21 janvier 2020, Sonos m'envoyait un email pour annoncer que les produits de Génération 1 ne seraient plus maintenus, et proposaient de tout changer, avec 30% de réduction sur du neuf. Une belle proposition d’obsolescence programmée.Le 23 janvier 2020, l'association HOP (Halte à l'Obsolescence Programmée) a envoyé un courrier à Sonos, et Sonos s'est finalement ravisé en décidant de continuer la mainten

284
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17 days ago
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jonwhsjesContributor I
posted in Controllers and Music services
WHAT IS BEING DONE ABOUT THIS APP NOT OPENING AT ALL.... LOADS AND CRASHES

I click on my app to open.... It switches to app, starts loading the app.... The app shows main menu and immediately closes out. EVERYTIME!!!! I have ZERO controls over a expensive system!!! Why is this taking so long to fix!? Should've been fixed immediately or within a week of first signs. Not sit and wait. WHAT IS BEING DONE???

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106rallye
17 days ago
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jpp6469Contributor I
asked in Controllers and Music services
radio sur sonos

Problème sonos france inter

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17 days ago
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RosiedContributor I
asked in Speakers
how to connect play 3 wireless

I have the sonos app downloaded and play 3 set up using ethernet cable(changed wifi network and lost speaker connection)I want to be able to use it with out a cable but when I plug it out I lose connection Tried updating network to add wifi but it's not finding the speaker Please advise

494
Ken_Griffiths
18 days ago
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teri123Contributor I
asked in Controllers and Music services
Playlists that I created are no longer available - help!

Hours and hours…..spent (enjoyably) creating playlists. Where are they? How do I access them now? Thanks

382
controlav
18 days ago
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GoodoldaveContributor I
asked in Speakers
migrating system

I have a system consisting of 7 Sonos speakers integrated with multiple Amazon devices including  multiple  Echo speakers. I am moving and will be using a new Google Fiber network.  What is the best way to migrate my system to the new Network?

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J
18 days ago
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MVillellaContributor I
asked in Controllers and Music services
Music Library and SONOS S1

Two part question and appreciate any help.  I recently upgraded my Synology NAS and my S1 speakers/software can no longer access the music library on this device. My S(2) has no issues. I’ve tried changing the settings of SMB1 protocol (minimum) and also enable NTLMv1 authentication. This has not worked. Are there any other settings I should be looking at to get this to work?Also, I was told I’d be contacted by Level 2 help about a week ago. No word yet. Does this ever happen or should I consider that they are done helping me with the issue?Thank you 

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18 days ago
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Aldo49Contributor I
posted in Portable speakers
Accoppiamento Sonos con cellulare o altri dispositivi

Non riesco ad accoppiare il mio Sonos.. la luce bianca in alto, nonostante tenga pigiato il pulsante di accensione, rimane bianca anche dopo il secondo segnale acustico (e non diventa blu)..  Moderator edit:Google Translate-I can't pair my Sonos.. the white light at the top, even though I hold down the power button, remains white even after the second beep (and does not turn blue)..

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A
18 days ago
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Macollin1Trending Lyricist I
posted in Controllers and Music services
Apple Music - Speakers Stop Playing Music, But App Shows Music Still Playing

Hello -Wondering if anyone else is experiencing the the issue where you start an album/stations/playlist from Apple Music and after a random amount of time (sometimes in the first 30 seconds, and other times 5-10 mins), the song stops playing on the speaker(s), but the app shows that the song continues to play (this will continue on forever if I am playing a station). Music doesn’t start again from the speaker(s) until I start a new album/station/playlist.  I’m pretty sure this started with the new app update, but I can’t be totally sure as I do a fair amount of airplay music playing (which seems completely uneffected).  Here are the steps I have done to try and fix/debug this issue:Tried Amazon and TuneIn and both worked fine. Restarted app Tested multiple speakers (grouped and ungrouped) Restarted router/modem Restarted Sonos system Removed and re-installed Sonos app Removed Apple Music and Reactivated Removed Apple Music as my preferred music service (I saw one posting on here where

103128
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18 days ago
DGR1
DGR1Chromatic Producer I
posted in Controllers and Music services
Appraisal of Plex and Sonos (particularly Plexamp)

Hi community folk. I’ve recently been trialling Plex / Plexamp and thought I’d offer a short appraisal of how it can bring an enhanced experience to those of us with local music libraries.Plex can be added to Sonos as a service in the usual way. You can play your Plex music library through Sonos without paying for a Plex Pass subscription. This is basic functionality and offers an alternative way of playing your local files. It does require internet access as the files are being access through Plex’s servers, and your media server needs to be online. Some people do this to overcome the Sonos metadata constraint (typically referred to as the 65K track limit, even if that’s not 100% accurate).Plex Media Server can be installed on all sorts of hardware and operating systems. I am using a HP ProDesk 400 G4 SFF PC. It uses too much power to be a long-term solution for 24x7 operation (it idles at around 50W), but perfect for testing. Mini PCs using Intel N100 processors seem to be flavour of

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DGR1
18 days ago
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Michaelnap13Contributor I
posted in Controllers and Music services
i dislike sonos very much.

My app never works. Its garbage.  How can you not update and fix your garbage interface

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E
18 days ago
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13HContributor I
asked in Speakers
sonos sub

Why do I can’t connect the sub

151
N
18 days ago
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Robertp123Contributor I
asked in Controllers and Music services
help remove inactive speakers from app

Any idea how I remove inactive speakers from app. Most normal companies have a delete button. Not sonos. They have to make it very difficult.  

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J
18 days ago
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Mauro PiccioneContributor I
posted in Controllers and Music services
Come mai non mi connetto più a spotify

Come mai da un po' di giorni non mi riesco più a connettere x spotify? Moderator Edit: Google Translate- Why have I not been able to connect to Spotify for a few days?

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Jamie A
18 days ago
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brownj40Contributor I
asked in Speakers
Era 100 keeps disconnecting - so annoying

Hi I have just bought the Era1 100.  I bought it yesterday and my goodness I am going mad, it is disconnecting all the time  I have tried rebooting but it still does this.  I really like it when it actually plays, but it just drops and I have to keep rebooting and adding my internet password.  Its really frustrating - can anybody help please to get this working once and for all. 

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B
18 days ago
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TechnologyhaterContributor I
posted in Home theater
Roku to Amp and Projector setup issues

I am at the end of my rope.  I have a projector that has one hardwired HDMI output. This was previously connected to an AV receiver that we attached a Roku to, which we used to watch things on the projector with sound coming out the speakers.Getting the Amp was supposed to render the receiver obsolete. I connected the Amp to the hardwired speakers, which works great to listen to music. However, I have not been able to figure out how to get the Roku signal out to the projector and the Amp. I bought an HDMI splitter that is supposed to be able to do this, connected the Roku to one input and the Amp and projector each to an output. However, this has not worked either.  What other options do I have to route the Roku audio to my Amp and video to the projector? 

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buzz
18 days ago
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DAH46Contributor I
asked in Controllers and Music services
Can only see about a third of my Spotify playlists using my Samsung tablet to control my Sonos One speaker

I have 2 Sonos Play 3 speakers in my study which work perfectly using my PC. I also have a Sonos One in my kitchen. I can operate the latter without a problem from my PC but this is upstairs. When I try to operate it in the kitchen using the Sonos app on either my Samsung tablet or my wife’s iPad, only about a third of the Spotify playlists are disp[ayed.

415
controlav
18 days ago
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