Get help and assistance with your Sonos system

I have a Cambridge Audio AX C25 which I have connected to an Era 100. I am connecting via an official Sonos line-in converter and a brand new rca cable. When I play a brand new disc, the sound is all distorted. i have also tried using a passive volume control and also a preamp but the distortion remains. Also I have adjusted the line-in levels and this makes no difference. Im out of ideas on what to try next. 

Hi everyone,I needed to change my network router as we have a new TP Link Deco mesh system.This required me to set up my Sonos network again.I set up my Playbar, Play 1 and Synfonisk speaker on the same Sonos system using the S1 app.So far so good.I then wanted to set up my Roam speaker. So I used the new Sonos app for this, and set up a new system as the S1 isn’t compatible with this speaker.I then (foolishly) decided that I wanted to add my Play 1 speaker to the same system as the Roam, as the Play 1 is compatible with the S1 and new Sonos apps. So I went through the upgrade process for the Play 1 and added it to the system associated with the new Sonos app.Then I realised this actually wasn’t what I really wanted after all.I therefore followed the ‘downgrade’ process in the new Sonos app, and downgraded the Play 1 to be compatible with the S1 app again.However, I can’t now add it into the S1 app as I keep getting the same ‘Sonos app needs updating’ message that other people have men

Will the case ever be available to purchase online? Seems really weird that we pay a premium for these headphones and yet there’s no option to purchase the case? I travel for work weekly to various cities and countries, and this is the second time I’ve left the case on a plane. I know it’s my fault. I have no problem purchasing a new case, but I can’t as they aren’t being sold.  I did contact customer support, haven’t had a response to my latest email which I sent last week. Can anyone please recommend a case which fits the headphones but also isn’t breaking the bank, as I will undoubtedly leave it on a plane again in the future! (sorry for the typo in the title)

Anyone else having issues with volume. Sometimes I have to set volume to 84 just to hear faint sound???   

So, i installed qobuzz app on my Hisense android tv. The tv is connected to my sonos arc by hdmi / e-arc.  when i did that, the TV up in my desktop/phone as a qobuz connect device (in addition to tv w/ google cast). and i am able to play on my sonos speaker through the “tv” connect. We know that Qobuz cannot connect to Sonos devices directly. (please!) The TV and the qobuz app says hi res music when playing on the Tv app. It plays through the Sonos Arc fine and sounds great.  Now, on the sonos app nothing is displayed as music or anything qobuz or controllable music for that speaker, as its says its gray TV Audio / HDMI / stereo PCM. As if the tv is playing audio.  How confident can i be that Sonos speaker is actually receiving and playing hi res audio from Qobuz android tv? Want to make sure the Sonos speaker is not downsampling it somehow.  I know i can control Qobuz from the Sonos app (its installed) but the Sonos app is not great to use, and it does not connect/sync with the Qobuz

In moving, there is a black clip in back of sonos in optical hole that connects to the cable. In that hole is a black piece of plastic I think responsible for a tight connection.  Mine broke and need repair.  Best Buy and a few other sources say send back to Sonos and they can help. Anyone have this issue before? Is this monitored by their team? How do I get touch with them if they dont reply here?

How come my Sonos app says that my two speakers and sub are not connected but I CAN play Spotify through them through the Spotify app ??

Not sure about others, but this mass “upgrade” did a doosey on my system. Beam randomly stopped working, so I investigated and ended up updating most of my devices and the app.  Some of it had to be done twice and the Beam would not show up at all.  I power cycled and updated again.  Then I got Beam system showing up multiple times but marked disconnected.  After a while it seemed to solve itself.  now the system operates again (this took about 30 minutes- and I’ve not tried the TV, which is another story...).  Now, when I use the system the beam system volume often does not show up if I stream locally, The slow start to restoring the previous local NAS streaming shuffle is broken and only plays one song.  Also, you now have to go down and additional level to do so- and yes, when I try some functions, I get “something went wrong.  Try again.”.  Are others experiencing similar problems?

Sinne last update beam gen 2 mute à LOT.also when not connected to anything but streamingincrease volume helps 1 second and then muterebot of soundbar does not helpsomeone got any idea?

Until recently my music folder was fully accessible, but now I have no access to the folder unless I switch off the Private network Firewall.This seems to have happen following a controller update.The Sonos Desktop controller and Library service have both been allowed in the firewall settings, but unless the firewall is switched off the library is unavailable.I have restored the Firewall to default settings and let the Sonos controller request the  changes it wants but that has not helped.What other actions are required to enable the controller to see the library which is in the music folder on the same PC.  Sonos is no longer a friendly system to use. I really shouldn’t need a degree in computing to be able to use Sonos products.Any help would be welcome 

I set 1 alarm on my Sonos Port. On at 10:30am, off at 9:00pm. Lately it just makes the chime/bong sound and I have to log into it to tell it to play the music I selected. This shouldn’t be something I have to check daily.

Can't find the equaliser in the app for arc ultra 

Hello,My Beam gen2 soundbar plays the sound of a TV program for about twenty seconds even though my TV is off ?! This happens almost every day and at any time of the day or night. How can I fix this problem please?Thanks a lot for any help !Regards

Hello guys, I am a mariner and so I stay on ships mostly where internet connectivity is very less. We do have internet onboard but its via satellite and the speed is not at all good.I was looking for a sonos system and the best buy sales person advised me to get sonos five, and he misinformed me that this speaker is Bluetooth compatible, I came onboard and the first thing hit me that it doesn’t have Bluetooth.We sailed out from the port and I could not do anything about it.I could set up the system with my iOS device making another android phone as hotspot wifi. All was good until I had internet signal on my android device. I did all the setup, also saved the EQ as per my taste. After we went out to sea, we lost telecom signal, then my system was not showing on the sonos app. I connected the system to onboard wifi, and there was an update to the sonos app. I updated the application.After update, still no system… somehow after hours of hit and try I could get the system on the app. (thi

My Arc Ultra works fine, but then when adding additional speakers/different room/or a group it goes silent with TV audio. Works as surrounds but I'm using them for multi rooms. Worked the first night I used it. Music works fine for all. No TV audio for all, just arc. Any suggestions?

I have an older system with a Bridge that just failed due to a bad power source. My speakers are in the walls and I can't connect them directly to the router. Should I buy a Boost if possible or see if I can find a new power source for the Bridge and get a few more years out of it? Thanks

I purchased and installed a home theater system with a Beam Gen 2, Sub Mini, and (2) ERA300 surrounds. After installation I encountered persistent issues with streaming music from within the Sonos app using Apple Music and Amazon Music. I made several calls to Sonos support and allowed a support person to connect into my network and run tests on the Beam Gen 2. No matter what we tried the issue persisted. I've put this together so that if others are having this issue they may benefit from my endeavors and perhaps offer some help !Here is what I experienced within the Sonos app, so much so that it is unable for streaming music.Message: Couldn't play AAA. The connection to Apple Music was lost. Message: Couldn't play AAA. It's not encoded correctly. Pauses, and skips while playing music.So, after hours for frustration here is what I did ----->The Sonos app:Remove ALL speakers from my system. Settings -> General Settings -> Forget Current System. Account -> App Preferences -&g

1 of my Era 300 speakers will no longer connect to wi-fi. I press the button on the back. Light continues blinking white. Never turns blue. I have unplugged . Updated all Sonos products. 1 speaker will not connect.

Where do I start if I moved into a house that has everything left from the previous owner? 

I've been using Amazon Music for some time. I've the app on my phone, fire tablet and laptop as well as linked to my Sonos system. It's all been working fine until today. Trying to use AM on Sonos, a message appears saying to pause it elsewhere before it can be used via Sonos. It's not being used elsewhere! I realise the plan I have means it can only be used on one device at a time so checked the other devices: they're not playing. Any help?   

Just curious… the problems started in May last year, and seemed to get worse April/May 25. Fortunately  or unfortunately for me there were always a few speakers working on the system…. but now.. It got so bad I rebooted all 21 speakers and downloaded the software. Now… only one speaker works. Since April, I haven’t had even a part of the system working. Why, oh why, can Sonos not just revert back to the old system that worked??? BTW - I don’t care about features, playlists, grouping bla bla bla. I bought these for the sound quality, and not for the features. That’s all available through other apps. 

Hi. I want to make a break from my past including my music. Is there a way to delete the sonos memory of what I played and what I like (my history), but not my account or music saved in my favourites. The curated "mix" selection just gives me random permutations of things I have listened to for 20 years. Ugh. 

My alarms that were set dissappear from time to time in the app.Sometimes they pop up again. Not clear what is causing this.

I’m trying to reconnect (2) Play Five speakers 1st gen

Like a lot of people in this community, I have been unable to add Spotify family members any Sonos account. I’ve tried https://support.sonos.com/article/use-multiple-accounts-for-the-same-content-servicehowever this is old and didn’t work. I’ve tried various ways of deleting and reinstalling the Sonos and Spotify apps. Nothing seems to work. Can anybody give me a solution to this really annoying problem. I actually thought my Sonos issues were gone after “The app update”. Everything was getting back on track now this!! Help please.