Get help and assistance with your Sonos system

Hello, I’m writing today to add my voice to the many requests already made on this topic. What a surprise yesterday afternoon, when my wife received her Sonos Ace — which we had purchased specifically to avoid disturbing our children when watching TV in the evening — to discover that we cannot connect both headsets simultaneously. This is extremely disappointing, especially since Sonos promotes this feature as a selling point of the device. We appreciate the quality of Sonos products, but we are disappointed that this function — implicitly suggested through the sale of duo packs and the advertised benefit of connection with the ARC — is in fact not currently possible. We sincerely hope you will add this feature soon.Is this planned ?  

I have built a surround system attached to my TV with the following Sonos devices:Beam Gen 2 Sub Mini 2x Era 100Beam is connected to the TV through HDMI eARC port.Beam and Sub Mini are connected to the same network switch. Era 100s are connected to the same Ip subnet through wifi. ERAs are physically placed to the back of the couch and they are all included in the surround system formed on Sonos app. As I don’t have an iphone (hate apple, love Android) , I am not able to use trueplay.Btw, that’s weird because when I was using the Era’s as a stereo pair , the Sonos app would give me the option to use trueplay. Why it does not support trueplay in surround mode (when it is really needed) Now, my questions:is there a 3rd party app to configure trueplay in my situation ? is trueplay required ? my TV is not altering the digital audio from the source (direct audio to HDMI) but I am not sure if I get different sounds from the surround speakers (ERAs). How can I confirm that ? which 5.1 formats

I have a Roam 2 and an Era 100. I cannot get the app to recognise them both at the same time. They are on the same network and are recognised individually if the other is switched off. I'm not trying to stereo pair them as that's not poss but it would be nice to have them playing the same music in different t rooms. Is it just me being a muppet or what? 

I recently updated to the newest version of the Sonos App and now I am having a number of issues. Initially I had a difficult time getting the sonos system to the wifi system. Now it does not allow me to connect to the steaming music services I keep getting a message that it is unable to play the station. It is extremely frustrating.

My Sonos Playbar’s audio from my Sony TV started to fade out to nothing. Then I would get it to work again. Then it fades out again. Now no audio from the TV comes through the Playbar at all.The playbar still plays spotify and other music from my phone. I have tried replacing the toslink cable, plus I feel i have tested all other steps for these issues. I have also reset the playbar but no audio from the TV. The TV software is up to date.   Does anyone have any suggestions?The main role of this device is for TV audio and thats the only thing that does not work. 

Hello,I bought an Arc Ultra and 2 Subs Gen 4.I have everything set up over wireless only and all are visible in the app.  I can connect one of the subs  to the Arc Ultra but not two.  I can connect the first one fine, and then when I go to either Add A Second Sub under Ultra, or by trying to connect the second sub to the Ultra, it fails.  It actually says the second sub was connected, the ultra makes a bong sound that it adds, but the second sub never attaches in the app and it doesn’t play.  I have disconnected both subs and tried them in different order and the first one always connects, but the second one cannot add per above.  So both subs are confirmed working if it is the first one added, but I can never succesfully add a second sub.  I’ve gone through the menus attempting over and over and reboots, etc., and it just does not work.  What am I doing wrong here???  Its extremely frustrating and have wasted a good part of a day now trying to do this and going through all the waiting

Updated internet that had Sonos system and now is saying it equipment needs an update. I click update and app says update failed with no error code. (Help not available)I am assuming equipment is too old for new software. Can I bypass update and use as is? It is now stuck in a loop saying needs an update-won’t update. 

Hi, I’m setting up a home theatre and need some advice on wiring and what components to get. I have a sonos arc, sonos in-ceiling speakers (x2), amp, & sonos roam. I also plan to get the pro-ject T1 turntable.  My goal is to watch TV with the arc + in-ceiling speakers. And occasionally listen to music on the pro-ject t1 turntable on the arc + in-ceiling speakers. Not at the same time of course. I asked ChatGPT and it told me to get 2 amps.  Is this possible with one amp? Is there anything else I should get for a TV/Music setup?

Does Sonos ace work on the Sonos s1 app

Ive read a few things on how to stop people having access to my sonos while at home on wifi but why is there nothing when im out in public.  I was recently powering up my headphones and someone connected to them.and played their music.  Then I didn't have access to play music until I was out of range from them.  I dont have multipoint access turned on.  This is a huge let down...what can I do?

***** Surrounds and Sub Has no sound  Moderator Note: Diagnostics recorded and removed. Modified in accordance with the Community Code of Conduct.

Roam bloquée Lorsqu’il est branché led rouge fixe impossible de l’éteindre, impossible de le réinitialiser, il reste bloqué  Moderator Note: Google Translate- Roam blockedWhen plugged in, the red LED is steadyIt can't be turned off, it can't be reset, it remains blocked.

Every morning, the Sonos app shows no services. I have to re-add my Apple Music subscription, and I now have eight Apple Music profiles in the Sonos app (all with the same apple ID). Sonos Radio disappears too and comes back when Apple Music is re-added.  How can I make Apple stay? I was hoping to expand my setup, but it won’t be worth it if I have to add my services every day. 

Me rindo, es imposible gestionar de forma cómoda vuestra aplicación, los equipos portátiles se desconfiguran constantemente, y es una pelea agotadora conseguir que se sincronicen, Una lastima, tenéis buenos altavoces, pero una aplicación inestable que consigue que la experiencia de uso de vuestros equipos portátiles sea una frustración constante, antes de poner a la venta equipos portátiles, deberíais comprobar su funcionamiento y estabilidad, porque por el precio de vuestros equipos, deberían funcionar mejor que un altavoz del bazar chino. Moderator Edit - Translated by Google:I give up. It's impossible to comfortably manage your app. The laptops are constantly getting out of configuration, and it's an exhausting battle to get them to sync.It's a shame. You have good speakers, but an unstable app that makes the user experience with your laptops a constant frustration. Before putting laptops up for sale, you should check their functionality and stability. For the price of your devices,

I don’t usually recommend attempting to use SONOS for Karaoke, but I’d like to hear from anyone who has attempted using the HDMI-ARC or HDMI-eARC connection to a SONOS soundbar. The latency for this connection is 30ms vs 75ms for a Line-In connection. The 75ms delay is totally frustrating for most people. Is the 30ms delay tolerable for you?

tune-in radio series are a constant issue with dropouts, disconnecting to service and reliability - there are conversations and questions regarding this issue on this support chat that go back a number of years yet the issues remain the same and are unresolved. the service is not compatible with Sonos and should be removed - and this will remove the frustration.

My play 1 (gen 1) is dead! I opened it up to check the 2amp fuse which is fine. On examination I found that R310 has blown.  My question is what value resistor is this? Any ideas what may have caused it to pop?  

Setting up/transitioning preexisting player and connect amp system in new home, and I keep getting Not Connected. The system has worked on and off, but I can’t seem to get it reliably connected and usable on my network. I have mesh wifi and ethernet. I have connect amp connected via Ethernet and playbar connected via WiFi, or at least that has worked previously. Now when attempting to use the system I get the Nit Connected and when attempting to Update Network in System Settings, it sees the devices, but keeps telling me I need to do a Factory reset on the devices, which I have now down 2-3 times on each device. Help! 

Why do I have to pause between certain actions for them to take effect correctly when using the latest android app?I was editing the queue yesterday and noticed that if I deleted entries in quick succession several would simply reappear whereas if I paused and counted to 2 between my delete requests they would all be removed as expected.It seems the performance of these new apps still needs a lot of work.the windows version is a joy to use by comparison, fast, responsive, logical and clear as to what’s its doing. (all system and apps at latest available versions as of today.)

Hi AllI have recently entered the Sonos ecosystem. I have a Beam gen 2, 2 Era 100s and a sub mini for the home theatre setup which is very impressive. The question is…. I am considering putting another two speakers in my kitchen/dining area for listening to music. I would also like to group them with my other equipment so I can play music throughout the house.I can get two Play 1s for £65 each or two Play 5 (gen 1)s for £75 each. Which would be better in your opinion?I have read that there may some compatibility issues regarding the app, I currently use the S2 for the theatre setup which is up. Is this the case?Many thanksNeil.

I had a very long exchange yesterday via chat as I am not getting the kind of volume I would like on the Sonos Ace when playing atmos music via the amazon music on my ipad. I also happened to mention that the volume on TV audio swap was low too. The Sonos guy then went through the process of increasing the volume on the TV audio swap which did work and I assumed rather naively that this would increase the music volume too. It did not and when I questioned this it was like I was speaking a foreign language as the guy then asked me if there was anything else he could help with I repeated my main issue i.e. the low volume on the headphones playing music and he told me to have a good day and terminated the chat. Any suggestions on how to increase the volume?

I’ve had Sonos for 3 years, I’ve never been able to alphabetize scrolling or search through my Tidal Playlists. Is that available now, and how do I find it? 

I can add a playlist to the queue once that playlist is playing I want to add another playlist to the queue. I go to anI go to a playlist and choose add to the end of queue and it says unable to add to the queue.

I have an existing system up and running.  I just purchased a Bridge. Can I add it to my existing system??

Is it possible to find a worse piece of software than Sonos desktop? Once again mine has stopped working, terrible stuff.