Get help and assistance with your Sonos system

Is there a fix for this? Diagnostic code has been sent.  No one accessed the Sonos app or any other app to cause this to occur.  Sonos Live radio blasted salsa music through the speaker all on its own, to the displeasure of all my neighbors.  Chat support was worthless, only resulted in setting a volume limit so that when their system does it again, it won’t be as obnoxious. Moderator Edit - Removed and recorded diagnostic number.

la aplicacion no funciona, compre un sonos amp y un sub y no me daja agregarlos, por lo que no se pueden configurar, entonces no los puedo usar, vendo e instala estos equipos, con estas fallas ya es mejor no venderlo a menos que alla una solucion ahora  Moderator Note: Google Translate - The app isn't working. I bought a Sonos amp and a subwoofer, and it won't let me add them, so they can't be configured and therefore I can't use them. I sell and install this equipment, but with these problems, it's better not to sell it unless there's a solution now.

Who the f*** do you think you are charging nearly 500 pounds per speaker and sending updates that degrade the performance of my speakers that mean I have to pay allsorts of money to upgrade to ultra speakers to get the same performance as I was with normal play 5s, you are f****** con men and I'm going to sue you pieces of s*** Moderator Note: Modified in accordance with the Community Code of Conduct

Ok, I might have an unfixable problem leading to throwing everything out the window.The setup: 4 x Era 300 + 1 Sub Gen. 3 All I want is the possibility to have them all working as 1 system that would show up as 1 system when someone connected to the WiFi wants to play something over the speakers. Why is this not possible? Why can’t the Sub just be added to a zone? I’ve grouped all 4 speakers, but on Android (Spotify) they still show as 4 different speakers and you can’t group them. I my particular scenario, I don’t want people that have to use the system install the Sonos app. I just want a simple working system. Is that really not possible?The particular space where the speakers are installed is used for different kinds of events where the participants must use the speakers with their phones/laptops/tablets.

Hi thereNo doubt a similar question has been asked before, but I can’t find the exact scenario so I would be grateful for any input.I currently have a Samsung 85” frame TV which is connected to a Sonos amp (using HDMI).  This is powering two in-wall speakers which are at the front either side of the TV.  I wanted to create a surround sound/home theater setup, so a smart home guy I know said to buy a sub and two Era 300 speakers.  However, having messed around with it you can’t seem to do Sonos surround sound unless you have a Ray, Beam or Arc.If I used grouping to group the amp and two speakers together, you get an echo/delay with the audio which is not nice and I think, having gone on this journey, is to be expected.So the question is without completely writing off my amp and in-wall speakers is there any way to create a surround sound/home theater setup using Sonos?  I could buy a Ray, Beam or Arc but then I’ve read you can’t have that doing your front

Two basic questions (that will help me navigate Sonos App with my 65 y/o brain).Is there ONE instructions manual I can print out explaining the Sonos app.? I am getting lost as I search the app. when navigating little tasks like sync sound for TV. - I’ve seen it in the ap. but how to noe find it…  (Maybe it’s my 65 y/o brain). What is the simplest way to search and find answers to simple “how to” questions? e.g. “how to lift sub volume..”

Arc Ultra -adding 2 Era100 as surrounds.  Added to system no problem.  Select setup surrounds - seems to work but when finished  the 2 ‘100s show as ‘not connected”if I remove the surrounds they don’t come back into the system and I have to restore and add to system.   is this normal? Surrounds are not available for music and only for television maybe ??Router is a sophos and part of my work from home system.  Maintained by my IT guys and not something easily configured.   

Jeg har stadig problemet Hvornår bliver det løst eller skulle det være løst

Hello fellow Sonos people,I am considering purchase of Sonos Arc Ultra and the Ultra Wall Mount.  The plan will be to wall mount the Arc below the TV say 2 - 4”.   I am in process of building new home and planning with the builder/electrician for power and cabling but ran into a snag so need help. Anyone have suggestions on what I can share with the electrician on suitable wall mounting such that both power and HDMI are concealed from view?  The electrician was suggesting standard size wall plate with pass through brush, fishing cables after drywall or install power outlet plate and separate pass through brush plate flush with drywall.  My concern is the Arc Ultra profile is so thin at 3” that a standard wall plate, even rotated horizontally, will still be visible and unsightly on the living room wall.  Not to mention flush with wall there is no space in back for power (the HDMI cable could sneak through the brush plate but standard plates again are oversized compared to Arc

Hi,  after downloading the Sonos app on my Oukitel WP22 , In the midle of instalation/connection with my Sonnos account always fails to finish the instalation. I`m forced  to use my laptop to listen music… Can you help me? Vasil Borisov Moderator Edit: Removed personally Identifiable Information

Hi: I found my Sonos era 100 have WiFi connection problem with Arc ultra, therefore I executed a diagnosis with number **********.May you please help to explain the content of the Diagnosis report  ThanksModerator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I’ve had two Era 100s in a stereo pair, and I regularly AirPlay content from Apple Music on iOS or macOS. I love them a lot but one problem that’s persisted for the couple of years I’ve owned them is that after playing music for an hour or so, the audio on one of the two starts to fall out of sync, becoming delayed from the other speaker. This gradually increases if I don’t do anything, creating more and more of an “echo” sound.If I pause the playing music and play again, it syncs the speakers immediately. I have the speakers connected to Ethernet using the 3.5mm/Ethernet USB-C adapter.Is there not a way to have a gradual drift correction software-side to sync the speakers every so often without it being perceptible? 

Android latest versionSamsung S25 Ultra When setting alarm time, keypad isn't staying on screen which prevents entry of the numbers. 

Hello, I have my turntable connected to my Era 100 speakers through the official Sonos 3.5mm to USB-C adapter. The issue I have is it's doesn’t automatically detect and connect to the line in when I play music to it. If I disconnect and reconnect the USB part of the adapter, it detects it and switches to it like it should. Any ideas why it doesn't detect it automatically without reseating the adapter?

My Spotify and TV systems are spotty at best throughout my home.  Some speakers show up in Sonos with a checkmark next to them, but don’t show a volume control.  I have an Eero Pro 7 mesh system, so it’s not my network strength.  Does anyone have any advice? Thank you. 

I have a new ARC Ultra and a new Sony Bravia XR8C TV.  There are no other HDMI devices connected to the TV, only the ARC ultra which is connected to the ARC input (HDMI 3).  CEC (Sony Bravia Sync) is turned on and working on the TV and Sonos ARC Ultra is listed in the Bravia Sync devices list.  Both the TV and the ARC Ultra are updated to the latest software.  Both the TV and the ARC Ultra have a hard wired network connection.  In the Sonos App, TV Autoplay and Ungroup on Autoplay are turned on.  The only other Sonos in the system is a Sonos Beam connected to the Master Bedroom  which is working good.  The problem is with the Sonos ARC Ultra.  It works fine for playing music.  If I have been watching TV and turn it off, when I turn it back later, I have no sound.  If I go into the App, it says TV (HDMI) is what is selected for the ARC but there is no sound.  The only way I have found to make it work is select Music then change back to TV in the App; after that the TV sound is fine.

I recently got an Era 100 and I’m loving the sound quality, especially with Spotify lossless over Spotify Connect. But I’ve hit a frustrating usability issue that I think affects a lot of iPhone users.The Problem:When streaming via Spotify Connect (which gives me lossless audio), I can’t use my iPhone’s hardware volume buttons to control the speaker. I know this is because of Apple’s iOS restrictions - they only let volume buttons work for apps that play audio on the device itself, not “remote control” apps like the Sonos app.This means I’m constantly choosing between:    ∙    Bluetooth: Instant hardware button control, but compressed audio    ∙    Spotify Connect: Lossless quality, but no hardware volume buttonsProposed Solution:What if the Era 100 could use both connections simultaneously?    ∙    WiFi (Spotify Connect): Handles the audio stream (lossless quality)    ∙    Bluetooth (HID profile): Handles co

Airplay wont work in era 100 from windows pc itunes, but airplay works from iphone and other airplay devices work from pc.

have 2 identical connect:amp, and 1 will not show up on the sonos app. help ??

Advice would be appreciated please because some of my Apple Music library is not available on my Beam 2.

This is a no Brainerr to program to individually adjust the volume for each speaker whilie setting up an alarm.Very easily to program while setting up an alarm to  select a individual speaker with sound adjustment. 

again Problem with voice commands , now at this moment I can not use voice controll  with google assist , no controll on my home right now again , why buy a expensive beam while a 30 euro google device works fine , why every time update beam with so many issues 

This post is meant to help someone who purchased a used Sonos play 5 gen 1 and could not get it to work.  the troubleshooting steps I followed from posts or the AI generated ones did not help because they were not clear. What worked for me is given below. first : I made the mistake of just connecting the Sonos to the app. It dint like it, it immediately said it belonged to someone else with the old users email (redacted).  Second step I did was attempt to factory reset it. Uff this was painful because I was an idiot and followed the instructions. It said to remove the power cable and hold the play/pause button and plug it in to power on until orange and white flashes. This never happened because I was actually pressing the play pause button ( the capacitive button on the top or side depending on how you placed your speakers vertically or sideways). I discovered by pure trial and error that the button is at the back (physical button). That’s wh

My client has 6 Pandora accounts. In 4 different states. Occasionally, one of them played the "someone else is listening to your music" and shuts down the Pandora. Nothing else in the planet is playing that account number. I've talked to Pandora and they are clueless. Does anyone have any ideas what's going on? Moderator Note: Modified in accordance with the Community Code of Conduct. 

Hello,juste upgrade to last update sonos arc ultra, bass cut in e half, its already + 4, music its flat i don’t like how it sound!Thank youNetBlue