Get help and assistance with your Sonos system

How do I play prior radio stations on my Sonos era 100 I had unplugged it yesterday by mistake and it’s stuck on a blues station 

Bonjour j'ai une playbar gen1 qui a toujours été relié à la TV avec la fiche optique sauf que je viens d'acheter une nouvelle télé et celle ci n'a pas de port optique.Comment je peux faire pour la relier à la télé ? Merci 

Hi can anyone tell me what gen sub this is? thanks in advance  Moderator Edit: Removed serial number from picture

I have a system that includes Ones, Play 1s, Amps, a Ray, Beam and Arc.  The Amps and sound bars are wired connections. System works “fine” other than never-ending problems with the buggy app. I added a stereo pair of ERA 100 speakers to a new room - they connected to my system fine and I can play music on them no problem, BUT when I try to add one of my other rooms to play with the Era 100s it won’t allow it - it just won’t add the new room after I select it in the app - no error messages or anything. Same goes if I try to connect the Era 100s to another room that is playing music or if I put them in a group together.  I have tried this with virtually every combination of speakers. There is one weird sort of exception - if I add one of the rooms/products that is connected via Ethernet to the ERA 100s or visa-versa then then it shows the added room as if it was playing music in the app, but does not play any sound through the speakers for the added room although I can

Bonjour,Je n’ai plus de son qui sort sur ma chaine connectée à Sonos Conect gen 1. La chaine marche bien je l’ai vérifié.J’ai fait un reset usine du sonos connect cela n’a rien changé. Dans mon appli Sonos je vois bien mon connect, je peux supprimer le voyant blanc augmenter ou diminuer le son etc… les informations circulent bien entre l’appli Sonos et le Connect.Cela s’est produit après une absence de 4 semaines. J’avais exactement le même problème sur des Play 1 et ma Playbase, les débrancher 30” et les rebrancher à régler le problème sauf sur mon sonos connect.Merci de votre aide

My sonos 1 music cuts out when I listen to 93.1 wxrt via Audacy. This doesn't happen when I listen to non Audacy sources. I've tried uninstalling and reinstalling, resetting power etc.   Any suggestions?

I have a Playbar, Sub, and two Play 1 speakers. Recently, although appearing connected in the app, the Sub and Play speakers have not worked - I only get sound through the Playbar. I’ve deleted all the speakers from the network, factory reset and then added again, but with no luck. The app says they’re connected, but I get no audio. Any suggestions as to what to try next?Thanks. 

I’m not sure which way the dot has to go to be on.

Hi everyone, My purchased items for a new kitchen, living & dining area consists of: Arc, Sub(3), OneSL & Era 100. Question is what setup would you recommended for mainly music playing but also surround sound TV? Bear in mind I may place one of either SL or 300 in the undercover outdoor area. Thanks in advance (Drawing below for context)  

Since the last update of Sonos app, 2 weeks ago, when playing tracks using my iTunes library it skips tracks when playlists or complete albums are used.it plays perfectly then there is a pause of about 20-30 seconds and when it resumes it has skipped several tracks usually 2 . I can manually go back to the next track it was supposed to play and it is fine then periodically it does it again.the library is made up of aac and mp3 tracks, about 35000 tracks. Sonos controller on PC windows 10 wifi speed to router 351 mbps. Using Sonos port any help appreciated 

Speakers cutting in and out and making random popping sound

Has anyone experienced their Sonos Move making a clicking sound? 

Hi. I have a Beam, Sub Mini and two Play1 for surround sound.  All speakers work with music and appear as one group. However during TV playback, the two Play1 speakers just have a light static noise. Sub is working, as is the Beam. TV playback is showing as 5.1 surround. Any ideas? Thanks 👍 

Excuse my ignorance but I am wishing to play CDs thru a Era 300.I am obviously required to purchase a CD player but can anyone advise if there is a particular brand that is more compatible with Sonos than others.If not, is there anything obvious I should look out for in selecting a brand?i also have a Sonos record deck and am wanting to also play that thru the same Era 300, having previously played thru a Move speaker. Is that possible?Thank You in advance…..

Is there a way to connect my Sonos Sub back to my system it was before now I can’t. It keeps asking me to update it but it was working fine before I recently switched spot to a new portable TVs stand….PLEASE HELP….

Absolute garbage product.  Im at a perfect spot to throw this s*** out. Apology after apology after apology from so is and then it just worse. Everyday I get stuck in this ill conceived poorly designed POS app. GTH sonks Moderator Note: Modified in accordance with the Community Code of Conduct.

I have Sonos arc + sub-mini + 2 ERA surrounds. Sonos arc is connected to LG TV UR8000AUA. when I play you tube videos - sound suddenly turns off. I need to go into tv sound settings to change the sound source. It will automatically switch back to ears sound source and then sound will come back.when I play Spotify music on tv the sound cuts off intermittently when the song plays.i have tried changing various settings but the issue never gets addressed. pls help

My arc volume is low when watching TV but perfect volume when listening to music.

I have a Beam in our bedroom, and another one in my exercise room.  I have reset and setup up both of them.  When I turn on the TV in the exercise Beam, it combines with the bedroom beam.  How do I get this behavior to stop, and make them separate?

How can I watch tv with sound muted and listen to Sonos radio at the same time?

Hello,  I have recently purchased a new LG G5 OLED tv and a new Sonos Arc Ultra and Sub 4 (+ 2 ERA 100s, not hooked into home theater, they are set up in a different room). I am experiencing audio skipping that is quite frequent and very frustrating. Sometimes it happens every few minutes sometimes 2-3 times night. It tends to be more frequent than not. It happens with anything I stream from my tv, does not happen if I have my xbox hooked up or stream music from my phone. Here is my set up. LG OLED G5 (2025 model), hooked up with Sonos Arc ultra and Sub 4. This problem has occurred when connecting to my tv both through bluetooth and hdmi arc. This issue has happened since day 1 out of the box.  To mention this issue did not happen with my new tv and old samsung sound bar, it only started happening with the new Sonos set up. I love the sound from the sound bar and sub, but the skipping is driving me crazy.

I had an old Telia router (Fast) and suddenly my Move speakers did not appear in my app. I tried to reconnect and even after a reset they were not accessible nor visible. After I spoke to Sonos support in Norway 🇳🇴 they were aware of the problem with Telia routers, which delivers internet access/subscription in Norway. I followed their advice to contact Telia support who also was aware of the problem with some old access routers. Luckily I could change the router for free. But what a waste of time. Does anyone got a clue of might cause the incompatibility. Has Sonos upgraded security protocols or network lately I wober?

I can’t set up my play 5 gen 2 to wifi. I can only Connect it vía an ethernet cable. I ve tried everything and nothing works.

Hi,I want a speaker setup for my smaller living room, where i want to have an Era 100 or the Beam/ray and connect a roam 2 with it. Most of the time they would be playing music side-by-side but i’d like to pick up the roam and take it with me to the bathroom or balcony or wherever. I hear online that there would be a delay when both playing. Would this be the case or are they perfectly compatible? It’s not the newest TV but also not old. It has smart play, but i mostly use it with my apple TV. I usually play songs on youtube or watch netflix. If i connect everything to my apple TV and use it through WIFI is the delay going to be noticable? Also, perhaps the solution would be that normally only the Era is running and only when i want to move i turn the Roam 2 on and take it with me? I would really appreciate some assistance.

I've been using my Sonos 5.2 setup with an Arc, 2 Sonos One SL and 2 Subs for the last 4 years and its been working great.  I noticed that one of the Sonos One was not connected, decided to do a factory reset and connected it to the system, and it won't show up.  I thought I was doing something wrong.  Kept on redoing the whole factory reset until I realized that the Sonos One was getting added but creating a separate system.  I don't know why this is happening.  So I decided to factory reset all of the devices and connect them one by one.  First the Arc, then the two subs, then the Sonos One and lastly the other Sonos One.  All but the last Sonos One connected to the same system.  And this other Sonos One keeps creating its own system to connect to.  I have been trying to figure this out for the last 2 days and probably have been at it for 10 hours now.  Any help or suggestions will be appreciated.  I have restarted my network, rebooted my modem and router to no avail.