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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27793 Topics
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SaunamanContributor II
posted in Components and Architectural
Customizing alarms playback to seconds not just minutes

I have hr church bells that come on each hour and some rings are only 20 seconds. Etc and play for a whole minute since it only allows minutes. I it should be very easy to also add seconds. I know I must be the only one out of the 20 million users that ever have church bells that come in on the hour but it be very nice to be able to have it in seconds since all of my clocks alarm Bells come on for seconds not minutes 

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Belly M
20 days ago
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jgf3Avid Contributor II
asked in Controllers and Music services
How can I get the app to switch to the currently played music?

Hi,One of the main things I use the app for is to manage the grouping of speakers after I start playing music from Spotify, Plex or another source.The original app always switched to the music currently being played, and I could just add any additional speakers I want to it.It seems the new app does not recognize that music already is being played, and instead shows some irrelevant title when started.When I click the icon in the bottom/middle in the new app,I see all speakers and the correct music playing per speaker, but when I click to add speakers, instead of adding them to the music being played, the app starts playing the irrelevant music displayed when it starts.This is highly annoying and breaks possibly the most useful usecase for the app. It is mostly useless without the ability to manage speakers.Any ideas how to achieve the original behavior in terms of being able to add speakers to already running music?

14813
buzz
20 days ago
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RaveenContributor I
asked in Home theater
Arc and era 100 dolby atmos compatible

Hi,  I have a Sonos arc and am planning to get two era 100’s as surround. I understand  that the era 100’s do not have Dolby atmos however Will I still get Dolby atmos from the arc. Thanks

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20 days ago
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chrishalle82Contributor I
asked in Speakers
Cant really setup the sound of the era 100

Hi i used trueplay. But the speaker has way too much treble. If i turn loudness off in the EQ settings the speakers sounds very flat. With loudness on the trebles so high that i get headaches. But i cant find a setting between to harsh and enjoyable. If i set treble to -10 it sounds as if the speaker is behind a cussion, but if i turn it up a bit its to harsh. If i turn loudness off its ok but then like i said the sound's very  flat.  I never expierienced this with my echo studio or echo show. The speaker seems also very loud even just on 20% volume.  Thanks for your help. 😄

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20 days ago
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AfricanimpiContributor I
asked in Controllers and Music services
Unable to play HD Audio from Amazon music unlimited via the sonos app

I'm trying to play HD Audio from Amazon music to my play 5 (2nd gen) and Move 2. No matter what I try, I don't get the HD Audio icon which indicates I'm listening in HD. When I play the music through my phone or headphones, I get the icon.I've checked HD Audio settings in Amazon, removed, re-added account, tried playing to a single speaker (and grouped) and still nothing.Contacted support and they fobbed me off to call them. Tried that, but don't have 55 minutes to waste on hold.Hope someone here can help me Thanks 

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P
20 days ago
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gerry123Avid Contributor I
asked in Controllers and Music services
I M P O R T ED P L A Y L I S T S

The issue of disappearing IMPORTED PLAYLISTS is a 6 month old problem. I periodically return to the community forum to determine if this issue has been resolved but there is not a clear answer. I am an old guy who doesn’t want to learn coding or extensive system programming, just want to listen to music.Question to the Sonos mods:—what is the status of this item that is affecting so many users?—when will it be fixed?—If there is a current fix, where is it on the Sonos website?Thanks

301
jgatie
20 days ago
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TheLucasRomeoContributor I
posted in Home theater
Not Receiving Dolby Atmos

I am not getting Dolby Atmos at home. My setup consists of a Sonos Arc, Sub, and 2 Era 300 surrounds. I have the highest subscription to Netflix and a Samsung 4K TV from 2017 (UN65MU6300). When using Netflix on my television most of the movie/series titles produce 5.1. When I select any of the content that is displayed in 5.1 and I go to my TV settings, the highest audio output that is produced is Dolby Digital+ which I imagine is not the same as Dolby Atmos. Am I not receiving Dolby Atmos because I have an older TV, or does this not play a factor? Do I need a TV that has can broadcast in Dolby Atmos? Thank you in advance for your feedback.

7513
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20 days ago
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WaynerbeeContributor I
asked in Speakers
Play 1 setup flashing red and white

I followed the reset and set up steps but ended up with a Red and White flashing. I can identify the device on the Sonos App but I am unable to connect it the devices’s temporary network. I have 3 other Sonos Play 1, they work fine. I only have issues with this particular device. Not sure what’s wrong. 

613
Sotiris C.
20 days ago
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ObizuesContributor I
posted in Home theater
How do i stop my Sonos Arc from resetting its volume to zero when I turn off TV?

Whenever I turn off my TV, my Sonos arc always resets itself back to zero on the volume scale.So I ways have to grab my remote and turn the volume back up to what I want it to be.How can I prevent us so it just keeps the same volume on when I turn the TV on? TV is: VIZIO 75-Inch P-Series 4K QLED HDR Smart TV w/Voice Remote, Dolby Vision, 4K 120Hz Gaming, Alexa Compatibility, P75Q9-J01, 2022 Model

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20 days ago
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WooDeContributor I
asked in Home theater
Sonos Arc Mount for Arc Ultra?

So I'm looking to upgrade my SONOS ARC to the new ARC Ultra, Upon lookin on @Sonos website , they have a new mount for the Arc Ultra that's a tad different than the Arc Mount. The Arc Soundbar Specs under Mounting say"Threaded mount 0.5 in. (12.7 mm) / 10-32 threaded mounting socket" The Arc Ultra Soundbar Specs Under Mounting Say"M5 x 0.8mm thread pitch L6.5mm" I have the TV mount with the Arc Soundbar mount that Sonos sells on their websitethe "Sanus Extendable Soundbar TV Mount Designed for Sonos Arc"  Will this be compatible with the Arc Ultra? AlsoWhat is the difference between the "Threaded mount 0.5 in. (12.7 mm) / 10-32 threaded mounting socket" and the "M5 x 0.8mm thread pitch L6.5mm" ? If its compatible and will work, I notice that yes the Arc Ultra is a little lighter than the Orignial Arc, but with the extra width would it cause a problem?  

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20 days ago
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camel8Contributor I
asked in Speakers
Sonos Beam Gen 2 unable to install via wifi or ethernet after factory reset

Hello,I just did a factory reset on my Beam, it has been working good for more than a year, but after the factory reset i suddenly have huge problems.Install via Wifi doesn’t work, it won’t accept my wifi password, and yes i use 2,4GHz, i always split my networks (2,4 and 5GHz separate). I also tried on another router now, my old one, and not accepting my password, but with exactly the same password i can connect with other devices, so it really is a SONOS ISSUE.Then i try with ethernet cable,it goes trough setup, but ends with “cant connect to WIFI with “” “  so an empty network.. but i tried everything for last 3 hours.. using other networks during setup, start over with cable and without, performed another factory reset.. seriously, i have installed many Sonos products in the past, i have had 2 beams (gen1 and gen2) i have had 4 sonos one a roam etc Something is going on with the setup, some bug in the mobile app? I use latest android app (it’s up to date). any help would be appreci

1502
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20 days ago
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TorbenRContributor I
asked in Controllers and Music services
Unable to play multiple streams from spotify via Sonos

Hi,Until today I have been able to play different songs on different speakers from a single Spotify account.But when I do it today, every time a start a new room, the former room stop playing.I have tried to start it directly from the Sonos app and from the Spotify app with the same result.Any settings I might have missed? Or is there something changed in the Spotify/Sonos license?BR Torben

37224
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21 days ago
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RichardBennettContributor I
asked in Home theater
Sonos Playbar has dropped off my system

I have a Sonos Playbar which has dropped off my system i.e. in my Sonos App, on the “Systems Settings” page, there is a subsection entitled “Your Settings”, which for the Playbar in question, the App says it is “Not Connected”, whereas all the other Sonos devices are listed by what they are eg Playbar, Arc etc Firstly, I don’t understand why this Playbar has dropped off as I have 4 other Playbars, which are all still connected.Secondly, and most importantly, how do I go about reconnecting a Playbar which has dropped off my system/App?I’m asking for help as I had an AV Company install my entire AV system, which Sonos just forms one part of, and this is all out of my skill set.  Thanks in advance.

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21 days ago
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instadethContributor I
asked in Speakers
Era 100's sound terrible with TV

Hello. My Era 100’s sound terrible (quiet and very rough) when playing from TV (Laptop, SKY Stream), but nice when playing from the app. Any ideas?System:Beam Gen 2Sub miniEra 100 x2TV LG OLED48C14LBSKY StreamHDMI 2.1 cables The TV audio is set to eARC and Dolby Digitial plus.Any help would be appreciated.

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AjTrek1
21 days ago
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geezergaimrContributor I
asked in Advanced setups
Setting up my Sonos Play Bar on my LG 47GA6400

When I set up my Playbar, ther is no selection for it on my LG 47GA. Is there an alternate selection that works? 

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N
21 days ago
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MusicMelContributor I
asked in Speakers
WiFi connection

After 2 hrs on phone with cust serv, SONOS 5 was finally back to working, 4 mos after app update. Due to hurricanes, had some power outage and no time to listen to music. For reasons that don’t matter, I have 2 wifi connections, “A” and “B”. B is what everything is connected to but occasionally, devices will jump to A. Before trying to play SONOS today, I ensured phone app, laptop (music library) were both on B. But app couldn’t find my device. I tried unplugging and replugging as per directions. When I change phone app to wifi A, the device is discoverable but I can’t access laptop/music library. I also cannot force the app to point to WiFi B. There must be some way to do that but the only option it gives me is to delete WiFi B. Not what I want. How do I get the Sonos 5 to point at / prefer wifi B?

839
Stanley_4
21 days ago
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Rip TornContributor I
posted in Controllers and Music services
New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

21987346
J
21 days ago
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SkidrowContributor I
asked in Speakers
connecting to a new network

Why is Sonos the worst utility on my phone? It’s impossible to problem solve in the app. Nothing works. 

7613
buzz
21 days ago
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roschContributor I
asked in Controllers and Music services
App shows Arc is Not Connected

My Sonos system has worked fine the last several months using both the original S2 app and the new app (on different phones). Last week my Arc showed as Not Connected in both apps. After several hours of power cycling and factory resets, I got it working again. Until yesterday when it showed up again as Not Connected. My diagnostic code is ************.Any assistance or suggestions would be very much appreciated. Thank you! Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

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21 days ago
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dgstevenContributor III
asked in Components and Architectural
ZonePlayer 100 losing connection

Hi - I am still running my system on S1 without many problems.  Lately, though, my ZonePlayer 100 is disappearing from the network.  I think I purchased the unit around 2005, so it might just be dying...however, it comes back into the visible zones and plays music every time I power the unit off and on.  Any ideas for things to try to make the problem stop recurring?  Thanks, David   

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Pools-3015
21 days ago
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OrindaMarkContributor I
asked in Speakers
getting Sonos One to work again

I reset the Sonos One from the instructions; but it doesn’t recognize the wireless router and thus won’t connect to my Spotify account.  It won’t connect to NPR radio station either.

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Pools-3015
21 days ago
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Nun0Contributor I
asked in Home theater
cant connect beam to symfonisk

Hi! Connected my Beam via e-arc to the tv, and all to the Wi-Fi ( 1 beam and 2 symfonisk) - I can play music in allbut when trying to create a surround I get the following message  any idea on how to solve it? thanks

241
Pools-3015
21 days ago
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galloweenContributor I
posted in Components and Architectural
Sonos Port - noise/distortion on SPDIF output

I’m experiencing weird crackling noise and distortion on a new Port through SPDIF output (streaming from Spotify).It sounds like digital clipping, and is most noticeable on low volume parts of songs.its not always there, sometimes it starts playing without it, but it always appears after a short while (or maybe I start noticing it after a while).output is set to “fixed” in the app, like recommended for use with external DACs, but in other modes the noise is also present.Sound from analog output is fine, but I bought Port to use with my own DAC, and don’t want to use analog output.I’ve never experienced anything like that with any other digital components.I tried connecting to 2 different DACs and also tried to pass Port’s spdif signal through a reclocker and also through spdif to toslink optical converter. Did not help. (All devices are known to work fine with other sources)Has anyone experienced anything like that? Do you think my unit is broken/DOA?any advise would be appreciated.tha

12710
G
21 days ago
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Aremeee1Contributor I
posted in Controllers and Music services
Class Action Lawsuit

After expending over $5,000 on Sonos equipment and numerous monthly subscriptions, the system has proven to be unusable. I have engaged a law firm to initiate legal action against Sonos and its CEO for fraudulent misrepresentation and false claims regarding the services this product line was purported to provide.Thank you. Moderator Note: Modified in accordance with the Community Code of Conduct.

3177
jgatie
21 days ago
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apple123Contributor I
asked in Speakers
Open Airplay to Total Sonos Speaker Platform

Sonos - why not release an upgrade that opens apple AirPlay on all speakers.  This would allow people to play music and never need to use your truly awful app experience ever again.

171
jgatie
21 days ago
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