updating music library please wait

Is your system fully updated?

How many tracks?

What speaker are you using for the update? Do you have a more capable one available?

Is that from a desktop controller? Have you tried doing it from an app?

Have you tried refreshing your network and starting the process over?

yes my system is fully updated

i have close to 1000 tracks 

i am using desktop controller. on the app, add shared folders is grayed out 

i have always used desktop controller to add my folders 

yes i did refresh but the when i go to the app i still updating music library

i also restarted and reinstalled sonos 

also i just reset my pc 

i had backed up my files on google drive and downloaded them once my reset was complete

fixed i factoery reset all my speakers and reconnected them

Good that you are okay now. Since you reset everything (resetting Sonos should only be needed when Sonos explicitly asks you to) it will forever be unclear what the real problem was.