Get help and assistance with your Sonos system

After spending two days fighting with this system, I FINALLY got the CONNECT to work with the system.  (I run a CD changer through it -- yes, I’m old.)After multiple resets, upgrades,  cable swapping, you name it, everything seems to work properly now.EXCEPT:  The CONNECT’s “Line In” does not show up as a music source on the phone app.  It’s really annoying to have to fire up the laptop and run the desktop app for Windows just to change input sources for the system.ANY AND ALL help will be most appreciated.

Hi, my boost is missing from the app, any fixes for this? Tried the normal reset. Thanks

Hello Sonos Community, I currently have 2 Era 100s, a Beam Gen 2, and a Sub Mini. At the moment, they are connected in a home theater setup, with the Era 100s positioned to the sides of the sofa, as the sofa is against the wall.My question is whether the Era 100s are wasted in this setup. Would it be better to use them as a stereo setup for listening to music instead?And if I were to go for the stereo setup, would the Sub Mini be better placed with the stereo setup, or should it stay with the Beam Gen 2? Best regards 

I have a Samsung frame TV mounted about my fireplace and the size of the TV, mantel and wood trim around the ceiling doesn't allow me to mount a sound bar under the TV.  I have two built in book cases beside the TV and the Sound bar is currently sitting on the left book case and I have two 100s behind the couch for surround and a Sub in the corner.  I am looking for suggestions for a more balanced sound in my living room.  Does anyone know if you can connect a sound bar to the TV and a add a second sound bar to sit on the right book case.  I originally ordered an amp to connect to the TV and planned to place two Sonos 5s in the book case but I was told I needed the AMP with two hard wired speakers which my set up doesn't really allow.  I know I could pay a professional to come in and run wires through the wall but I am hoping to avoid that.Any suggestions or ideas would be appreciate.

Historically, I’ve just used my Sonos Move on my iPhone, connecting simply through bluetooth directly.To do that, I simply pressed the bluetooth button to enable connectivity and then would pair it on my phone. Then it would populate in my list of bluetooth devices.However, after trying to add this speaker to a system of two Play 5 gen 1 speakers I’m running via the S1 controller app on my iphone, I can no longer turn on the bluetooth discover function on the Move speaker.Even after factory reset, where the speaker goes into blinking green mode, the bluetooth button is now unresponsive. No matter now long I press the bluetooth button, the speaker just keeps blinking green.Adding the speaker to the S1 system was WAY WAY too difficult, so I just want to go back to simple direct bluetooth connection, but something in the attempted setup process seems to have broken the speaker.Or maybe I’m overlooking something?Please help. 

I connected the beam soundbar and 2 SYMFONISK speakers. But my TV remote only controls the Beam. I have to operate SYMFONISK via the app. How do I solve this? Thank you in advance

HiI’m flicking between low, medium and high on the arc ultra as well as off and I’m struggling to tell any difference.I’m happy with the dialogue with it off but to me speech enhancement doesn’t seem to be working when I enable it.I haven’t yet tuned my arc ultra via true play, unsure if that’s the reason.Anyone else find speech enhancement not making any difference to the dialogue? 

Hi,  I recently purchased a Sonos Arc Ultra, a Sonos sub-mini, and two Sonos Era 300 speakers. Although I purchased them together, I had to wait for the Eras to be delivered. I set up the Arc with the sub during that time, and it all sounded fantastic. I was really looking forward to the Eras arriving so I could set it all up as a Dolby Atmos sound surround system, obviously all in the same room. I have followed as many guides as possible regarding setting it up. I realize that I must be watching films and music that support Dolby Atmos, I stream music from Spotify and Amazon Music, as I was looking forward to listening to music with this complete music system. I listen to music all day, so it is important for me.  Here's what I don't understand and need help. When playing music from Sonos radio it comes out of all the speakers front and back. However, when I play through Spotify or Amazon Music I can barely hear a thing from the rear speakers.  And when watching a football game last n

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I see this is an old (+6 yrs) issue in this community, but is there ANY way to import playlists with more than 50-60 songs?? This limitation is very annoying since my last added songs can never be played on my Sonos system (unless I split the playlists, which isn’t really a good solution). Thanks for any help in this! I’m using Youtube Music when importing to my Sonos system.

Anyone have issues with Sonos Roam playing Apple Music?? I have always gotten an error and continue to get an error and it will not play no matter how many time I connect to my account. 

Hi,I am experiencing issues with my Sonos Era 100. When I connect it via Bluetooth to my LG C3 TV, there is a noticeable delay in the audio. Could you please advise on how to resolve this issue? Thank you in advance for your help.

Hello, I would like to hook up my old Playbar with MAC over AirPlay in my office.  Would Wiim Mini or Belkin adapter AUZ002VFBK do the job? Both have optical connector.  thanks

What a waste of time! Bought this specifically because it was advertised to work with Google home. You cannot pull a feature like that and hope nobody notices! It seems that the fallout has been handled terribly by Sonos. This gives me zero confidence in these products even if they restore the feature. Will return immediately and avoid like the plague. You cannot treat customers like this who have burned thousands of hours combined on this nonsense. Good riddance

When using Sonos Voice or Sonos app to select a song from Amazon Prime Music, a different wrong song is played and displayed in the now playing window. This is not an issue with other content services such as Apple Music or Spotify. That was tested by clicking on the service in the Sonos app and filling in the search field and further selecting the track from the results of the search. For Amazon Prime Music content service in Sonos, a completely different song from a different artist plays every time for any search entered. It is also an issue with the Sonos web player. I picked an album and it played a song from a completely different artist. If I click the three ellipses and click “Play Now”, it will play yet another incorrect song from yet another artist and that repeats itself every time “Play Again” is clicked. It is not an issue when using the native Amazon Music app on my phone. Can’t be a cache problem because it’s a problem on multiple devices, iPhone app and web page using c

Hi, I am just trying to understand how the WiFi setup works when sonos is on home theatre mode. I have an Arc, sub gen 3 and 2 era 300s.When first set up the were all showing as separate speakers on my WiFi network. Now that I have set up the home theatre the Eras are showing as offline, I assumed as the Arc is doing the connection to the router. The sub is still showing up as a separate speaker on the WiFi hub, even though it is part of the home theatre. Is this normal?Strange thing is that the eras, when they were separate showed as connected by ethernet even though they were not.The Arc is showing up as on 2.4ghz band but the sub is showing as 6ghz (even though I thought 6 was not in the spec).I am just wondering if this is all as it should be. It seems strange that the sub is still separate.

Playbar won’t connect to my Sonos App. My wifi crashed. I was able to reconnect with the speakers and the sub but I can’t get the Playbar to recognize the app. 

So I just ran some tests on my Ultra, gen3 subs, era 300 (surrounds) system. I’m getting what’s supposed to be rear surround audio out of the height driver on the Era 300s. I am getting height audio out of the height driver but I’m also getting rear surround audio out of it too. I used an Atmos Test app on my Apple TV 4K.  Anyone else seeing (hearing) this as well when 300s are being used as surround speakers?  Has Sonos addressed this anywhere?

Sonos arc ultra - losing soundHello, I replaced an old playbar that never failed with a Sonos Arc Ultra.My new current settings:Sonos arc ultra TV sony xf9005Apple TV 4K first generationConnection Sonos arc to tv - hdmi ARC, Apple TV to Sony TV - hdmi cecUnfortunately, this is the beginning of my problems.As I change the channel there are no sound. Then I change the channel again and the sound comes back. When I pause what I’m watching  it loses sounds when I resume. Sometimes help me pause and play again and sometimes i must restart movie. I have reset the system, unplugged, changing hdmi cable, update firmware etc... (all recommended things by sonos chatbot)I contacted sonos support with chat and they told me that the problem is known and caused by the last update and that it should be fixed but they don't know when.I am very disappointed, I wanted to enjoy the new equipment and not wait for an update that will come who knows when.

HelloJust wanted to pass along my impression of the Sonos App (fka S2) seven (7) months later. Before I continue let’s get this said and out of the way…The initial Sonos App release in May 2024 caused a significant amount of pain and anguish for many loyal Sonos customers. It most likely cost Sonos new customers as well. 🤔I’m sure you can find many threads in this community attesting to the debacle Sonos brought upon themselves by releasing an unfinished product. It’s going to take time for Sonos to regain the complete trust and confidence of its customer base (as well as attract new customers) regarding their commitment to provide an outstanding product in both hardware and software.Having acknowledged the above I can say unequivocally that the Sonos App; TODAY is performing as well as its predecessor and brought along some welcome improvements. I have installed three (3) Arc Ultras with subs and surrounds using Era 100’s or 300’s without incident. I have used Advanced Trueplay on al

I would like to know if I have or the best way to connect my Move 2 to an existing system which is an Ark Ultra , set of 300s and dual sub Gen 3s. I also have grouped a set of Fives. I know it’s a lot to figure out but I have connected my Moves and with everything going listening to music it sounds fantastic but as mentioned am I getting the best sound connected that way?, or is there a better way of doing it?  Thanks in advance

Hi,  I recently purchased a Sonos Arc Ultra, a Sonos sub-mini, and two Sonos Era 300 speakers. Although I purchased them together , I had to wait for the Eras to be delivered. During that time, I set up the Arc with the sub, and it all sounded fantastic. I was really looking forward to the Eras arriving so I could set it all up as a Dolby Atmos sound surround system, obviously all in the same room. I have followed as many guides as I could regarding setting it all up. I realize that I must be watching films and music that support Dolby Atmos, I stream music from Spotify and Amazon Music, as I was looking forward to listening to music with this complete music system. I listen to music all day so it is an important aspect for me.  On Amazon Music, while listening to an album being streamed in Dolby Atmos I can hear music some sound from the Eras, but very faintly. The same when playing a Blue Ray video in Dolby Atmos. I would like to hear far more from them. As for setup, I used the Sono

Era 300's neither in paired or surround mode, when playing Suddenly volume exploding 

How easy is it to find someone locally who has enough Sonos experience to get the best sound performance from my Sonos equipment ?

Quick background. Watch movies maybe once a month if that. Cut the cable long ago. Had Amazon Fire Stick connected to Sharp HDTV using playbar, mini-sub and play:1’s for rear sound as home theater setup. Had worked flawlessly for 10 years. Fire Stick started acting up and lost TV audio thru playbar around same time at some point earlier this year.  Assumed it was issue with Fire Stick. Finally purchased new Apple TV and was excited to set up but that quickly evaporated once I realized I was still not getting any audio from tv to playbar. Since the only physical connection is via optical cable I purchased a new one just in case. No matter what rabbit hole I went down I cannot get the Sonos app to recognize my optical cable. No settings on the tv have changed and if they had its a simple switch from fixed (internal speakers) to variable sound (external). This has consumed me for 2 weeks now and I’m at the point of giving up hope  I plan to call support to see if they can help but am not