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New Sonos App - cannot Play next song or add to queue

  • March 3, 2025
  • 2 replies
  • 131 views
C

Long time Sonos user (>10 years). First time post.

I have been using the S1 app until now as part of my system was not compatible with S2/New App.
Removed Play 5 (Gen 1), added Era 300 and moved to New App today.

More painful than expected and needed to do a factory reset on each item and add into new system in New App. 

Finally got set up, however I am not able to use the queue function. Play Now, Play Next and Add to end of Queue all do not work (across all streaming apps and music library via NAS).

Replace Queue does seem to work, with music starting immediately. 

Tried a reboot of router, reboot of all products and reboot of app. No change.

is the queue problem still a known issue or should it be working?

Any ideas on how to resolve much appreciated. 

Thank you
 

Best answer by clarkie79

Looks to be linked to the outage in Sonos Services. Now resolved. Unfortunate that the outage coincided with set-up of new system.

Flattliner
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2 replies

C
  • clarkie79
  • Author
  • Contributor I
  • Answer
  • March 3, 2025

Looks to be linked to the outage in Sonos Services. Now resolved. Unfortunate that the outage coincided with set-up of new system.

Airgetlam
Flattliner
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  • Flattliner
  • Enthusiast II
  • March 4, 2025

You may come to regret your decision to “upgrade”. The S1/S2 issue seems nightmarish at the time, but at least it was an option, not forced upon us like the disastrous new app in May 2024. I’ve had enough, got rid of 5 Sonos zones and gone Bluesound. Very happy with my decision. Sonos have completely lost their way...

SONOS: Great hardware, terrible software.
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