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Sonos app request to log as system owner which I already am

  • March 3, 2025
  • 3 replies
  • 92 views
Q

I have a system with a Sonos ultra arc + 2 one sl + one sub gen 3.

 

everything was working fine, except true play which is a misery.

 

now the app request I log in as system owner. I am the system owner.. it was working previously..

 

I have reinstalled the app but still the same error message..

Best answer by Airgetlam

If the suggested resolutions didn’t work for you, I’d certainly recommend calling Sonos Support directly to discuss it.

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3 replies

Airgetlam
  • Airgetlam
  • March 3, 2025

Have you read any of the similar threads? Have you called Sonos Support directly to discuss it?

Bruce
Q
  • Quentin1815
  • Author
  • Contributor I
  • March 3, 2025

Yes, it seems the bug was resolved and shouldn’t happen again.

 

I’ve tried some of the tricks I’ve seen like uninstalling and reinstalling the app but it’s not working.

 

i didn’t contact yet the support service though

Airgetlam
  • Airgetlam
  • Answer
  • March 3, 2025

If the suggested resolutions didn’t work for you, I’d certainly recommend calling Sonos Support directly to discuss it.

Bruce
Q
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