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I just installed the Tunein app on my iPhone, I added Tuneis as a service to my Sonos app. I am trying to listen to a podcast and it plays through my Sonos speakers “Welcome to Tune-in!” and it plays a 30-second advertisement… but the actual podcast itself never starts playing. I press the Play button again and the “Welcome to Tunein” 30-second advertisement starts playing again. How do I get the actual podcast to play?

 

Also, I tried to listen to the same podcast through the iHeartRadio service and it said “Unable to play (podcast name) the connection to iHeartRadio was lost”. How do I fix this?

 

All I want to do is listen to my favorite podcast through Sonos!

It sounds like a network issue interrupting the ability of your speakers to reach the outside world consistently. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

If that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.