Get help and assistance with your Sonos system

I have a gen1play5 which is not being seen by S1 app having done as many fixes as possible with technician and my own research. I have newer S2 system speakers also. Can I set up the gen1 play 5 in a wired way with some S2 speakers?

Help! I have Amazon Music unlimited in New Zealand, and it's driving me inane trying to get it work with the Sonos App. I can't just add it as a service but have to use a convoluted process with Alexa and it just doesn’t work nicely. I can’t easily select different music for different rooms, and today nothing would work for my wife on her phone. I really don't want to have to swap to another streaming service again. Can anyone tell me why I can't simply add a service in the Sonos app? Amazon Music is available in New Zealand. I have a family account. Especially after how much I have invested in Sonos products since December 

For years I have streamed SirusXM music (or my Apple/iTunes Music Library) to all of my Sonos speakers, mostly Play5 and Roam, but now they can only be played from my iPhone 15 to the speakers,  My iPad sees the speakers but the sound does not come out of the speakers and it eventually gives up and stops trying. This problem appeared in the last 1-4 weeks.All Sonos speakers have the current firmware.All Apple devices are using the current iOS or iPadOS.  No recent network hardware changes.All speakers are accessed via wifi & AirPlay. No ethernet involved.

Is there any way or update that can reduce the minimum delay (75ms) of a Sonos system, to a maximum of 7/10ms ? As it is now, its impossible to integrate properly with another system that cannot be delayed due to live performance reasons.Therefore going to Sonos in this scenario its a deal breaker, unfortunately.Looking forward to your reply and thank you very much for your time.Regards,Miguel Escada 

I have an xgimi horizon ultra projector and it has a eARC HDMI port and a normal HDMI port. I have connected a eARC HDMI cable to Sonos arc and the other hdmi to apple TV. Both the HDMI cables are 25 FT cables and they work fine. I have a PS5 and want to connect that to the projector via a HDMI switch. I bought a Roofull hdmi switch, but that didn’t work because it only supported HDMI cables that are within 10 FT.My question is, are there any switches that work with 25 ft hdmi cables? Here’s the link to the switch i bought earlierhttps://www.amazon.com/dp/B0CF53DMX8?ref_=cm_sw_r_mwn_dp_7DHTWZPTMH509A7R5FW0&th=1

Sonos mini update issues error :30 and error 1000

Has anyone found a way to confirm that a Sonos Boost is connected using the New App?  In the Old S2 App the Boost would show in both the System listing as well as in the “About My System” listing. Thanks Dave Wilkinson

So I just switched to an ASUS Mesh Network.   The ASUS app shows which mesh node the Sonos devices are connected to, but for whatever reason a bulk on my Sonos Devices show offline (even though they aren’t).  The odd thing is some items are listed twice (offline and online) Some by the IP address and some by the MAC address and some are only listed by the IP address for instance my Sonos Arc Ultra,  my Beam Gen 2, the Move 2. From what I can sort of tell the main speaker show up correctly, but if I have it set to a surround (2 rears and a sub) those devices show up offline by their IP address and online by their mac address. Any idea what is going on here?   

Question for those that have switched to running ceiling speakers or are familiar with these options - I currently have a Sonos Arc, Sonos Sub, and two Sonos Ones as surround sound speakers. Due to my layout, the rear right Sonos One is positioned about 10 feet behind the right side of the couch, and the  rear left Sonos One is positioned about 5 feet behind and 4 feet more left than the left side of the couch. If I get a Sonos Amp and a pair of high quality 3-way ceiling speakers directly above the couch, will I get an improved home theater sound than my current setup?

Sonos strikes again. i now need to reconnect to my network even though i didn't make any changes.

I noticed this appeared on my network after installing a Sonos Ray.What is it for?It appears to be a upnp server of some sort.I would like to disable it if possible?I tried support but they didn’t know surprisingly.

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

I'm wondering why I'm no longer able to play my Mixcloud content on my Sonos speakers. Adding my uploads to the queue, at first there's nothing (error 1002), but soon after the queue does appear. However, when I try to play the queue, nothing will play. If I try to play an individual song-mix "show" from the list of uploads, I get the error again, and nothing happens. I can play my bought content an Bandcamp okay in shuffle mode. I tried playing a Featured Playlist from Tidal, but got the error again and nothing. I'm not able to clear the Mixcloud queue that's still showing. When I try to play a radio station, after some spinning of the circle I get "Unable to play the radio station".Is this a known problem with Sonos? If so, is it something that will ever be remedied?Further investigation leads me to believe that Sonos is rendering my speaker relegated to the S1 Controller obsolete. Offering me a 30% discount on an upgrade is not something I want or should need to do.

The app uses 1.15 GB or RAM. I’m not even using it actively. It’s huge!For the support, my diagnostic number is **********.Related:Moderator edit: Recorded and removed diagnostic number 

Hi,I just noticed that songs from Youtube Music service are repeated infinitely! If I scroll down a playlist or album, the same songs of the list are loaded again and again (Ex. if I open a playlist with 50 songs and scroll down that list, it does not stop on the 50th song, the app just loads these 50 songs again and again). This happens on some playlist and/or albums, but “unforunately” not on all (some playlists/albums work normally. If I try to load such a playlist/album the queue is filled up with thousands of songs, sometimes over 20’000 songs are loaded into the queue.This leads to heavy performance issues! (Queue flickering, songs are not playing, skipping/selecting songs not working, etc.)It happens in the Android and web app. Not sure if it is a problem of Sonos, or the Youtube service plugin.Anybody else facing this problem?

Impossible to connect to local streaming radios like One FM, LFM, Rouge FM in Switzerland.it looks like connections works from time to time but always though it is not true with RTS Première and Spotify.What is the issue with these radios?

I have connected my Sonos ace to Sonos beam gen 2 through the app but the sound does not swap. No message on the app to say there's a problem - it appears to think there is a connection but the sound is still coming from the beam and not the ace. I have followed the instructions on the Sonos site but am I missing something?

My system is never found.  I have multiple rooms with Speakers, soundbar, sub and receiver.  It’s so unstable it’s shocking.  Wifi is strong.  There are no issues with connection and proximity to the router.  What can i do???    

I’ve seen similar problems in other topics but not this exact problem. My Roam is blinking white, I hold the power button down and it goes to solid orange then after a few seconds right back to blinking white. Honestly this thing has been a piece of crap right out of the box, problems connecting it as a bluetooth speaker as well. It’s past warranty now and Sonos will give me a 40% discount on a new one, whoopie. Maybe someone else has been able to troubleshoot this same problem. Sonos support wasn’t able to. If I can’t get it to work it’s going to get the sledgehammer treatment which at least will feel good for a few minutes but I’d like to save the speaker if anyone can help! 

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speaker

Am facing error 30 on an update to Sonos sub mini.i tried all steps mentioned( getting close to router , restarted my device and router , connected mini with cable to router ) . But still facing error .I reset my sub mini, now unable to add - as the last step it is checking for update and going for error 30.how can I overcome this issue.   

Well I see SONOS promoting the ace headphones with £100 off.So I go to buy them then up pops a 30% discount trading in an old bit of kit which takes it to £314I then find on line retailers are selling without discount them at £299. I immediately cancel the order citing misleading discounts and trade ins,Nope doesn't get cancelled arrives via UPS, three attempts to get the proper label and collection a the carrier is forty miles away for drop off. Booked collection for last Tuesday of course no showOh and then the return isn't even  this country Poland so I get a customs declaration for value of £62 that's how much you are being ripped off, I had just about had it with them after months of problems with the disaster software upgrade.Dragging on for weeks and all the time have my money  

I want to play my music from my desktop, the desktop is connected with Serviio

Hi.  I normally kept my One SL volume pretty low, about 10 or 11 on the slider scale.  Now I have to turn up to 30 or 40 for the same sound level.  Was there a change to the software volume levels?  I’m worried the volume will return to previous levels and the sound will be really loud.Thanks,JK 

Buenos días, estoy muy decepcionado por Sonos. He comprado hace años, play 1 play 5, boost, sub, que podía controlar con la app sonos 1. Hace poco he comprado para la TV, Arc. Este funciona con la app sonos 2.  Entonces no consigo de tener todo el sistema conectado con una sola app. Realmente es una lástima, porque he invertido en sonos por su flexibilidad… además desde que he cargado la app sonos 2, no consigo tener el control de mis altavoces y 1, 5, y sub)… en síntesis he perdido en com¡trol de mis sonos. Me podréis explicar, paso por paso cómo conseguir de juntar todos mis altavoces? Moderator edit:Google Translate-Good morning, I am very disappointed with Sonos. Years ago I bought a Play 1, Play 5, Boost and Sub, which I could control with the Sonos 1 app. Recently I bought an Arc for my TV. This works with the Sonos 2 app. So I can't connect the whole system with just one app. It's a real sha