Get help and assistance with your Sonos system

Auf ARD empfange ich den Ton als StereoPCM, auf ZDF als Dolby2.0. Die Lautstärke ist doppelt so hoch - die Qualität verständlich. ARD kommt sehr leise und oft schwer verständlich. Wie bekomme ich Dolby 2.0 auf ARD?  

My sonos beam does not show in the sonos app. I have tried resetting. Factory reset.  Unplugging router ect 

Can any of the Sonos portable speakers work with the Ultra soundbar to create surround sound? Unfortunately I don’t have any available power sockets for fixed rear speakers.

Hi Everyone,i just picked up a Sonos ARC and i have a Samsung Qn90a which does has a earc port but this is breaking my head. I have Direct tv to a HDMI port on my tv & sonos ARC to my tv using earc port and i have really bad lip sync on the tv if i enable Dolby audio on direct tv box.  If I go from Direct to Sonos with Dolby audio enabled the lip sync is gone but I lose all audio from the internal apps on tv, disney, hulu, netflix and what not. If I use the 4K Arcana to use on my direct tv box can i still get audio from my internal apps on the tv? 

Hi!(Sorry I meant Beam gen 2, but I think I can’t edit that anymore)I believe this feature was never there or added back somewhere middle of the 2024?Does it work today and does it support Dolby Atmos when watching movies?Also do you need iPhone to set it up or Android is also ok?One more thing - it doesn’t try to mimic your (limited) home setup, right? I mean if you don’t have height or rear speakers, then it’ll still to mimic 360 degrees? (As well as headphones physically can mimic that)

I’m unable to connect to any Sonos devices in my house.  The console on my Mac gives the following errors:“### Ignoring device found without pairing ID: 61856318877894, 'Sonos Arc System'”, “APSAudioFormatDescriptionCreateWithCMFormatDescription:289: got error -6735/0xFFFFE5B1 kUnsupportedErr”,“ptpClock_GetSynchronizedNetworkTime:560: false condition”, “BAE [0x549B]  [0xA87D] ### APSNetworkClockConvertUpTicksToNetworkTime returned an error: -71974 for anchorTimeHostTime = 125263.270, anchorTimeHostTimeTicks = 3006318482364”,.The one that concerns me is the one about the pairing id.   Is anyone else getting that message?  It appears that the lack of a pairing id is what’s preventing any of my Sonos devices from receiving Airplay(2) streams. I have the streams set to ALAC, 24 bit, 48kHz, is that compatible with Arc?

Is it only me facing the track skipping issue with Spotify while on wifi?Moderator edit: combined posts

Can anyone confirm if the Port has an optic in connection please? Trying to connect a Novafidelity X12 (Cocktail audio) streamer to Sonos. Thanks in advance. 

Songs randomly change, mid-song, on Sirius XM, and change to another. It just happened again:  Led Zeppelin song was playing, stopped, and Stephen Still’s song starts playing, until its completion. I can’t discern a pattern, but it happens many times a day. Can’t determine if it’s Sirius XM or Amp. Anyone else experienced this? Thx

Hi, Ik ben onlangs verhuisd en heb 2 sonos one’s achter bank met 1 beam onder me tv.Alles is aangesloten, maar er komt alleen geluid uit de beam. Maar als ik via mijn telefoon spotify verbind dan doet wel alles het.. ik kom er maar niet uit. 

Sonos people...how can you exist as a brand, company, whatever? Really. Is it because of the marketing??How the f is possible that in 31 December 2024 to have the same issue with "need to login as system owner" error???? When this error was brought up by several customers for months already.How can you not give a single s**t about your products? Absolutely insane. What do you work? What exactly have sonos employees done for months, if today a user can encounter the same stupid error??? You products cost a hell lot of money...and after we receive the products we look like clowns trying to do BASIC AND SIMPLE things with your dumb products. Absolutely unbelievable.How the f can we get rid of this error? We tried everything. Unistalled the app, reinstall the app, reset the speakers. What the hell is going on? Noone from sonos is using the products???And how can a SPEAKER in 2024 not have the most trivial and basic feature...BLUETOOTH?!?! It is insane...no other way to explain this...its I

I have two systems which include the Arc, sub, One SL’s, and a Sony tv. One system allows me to controll the tv of course and Arc music without the tv on. The other doesn’t allow me to control the arc without tv when listening to music. Both TV’s  /remotes are set to the same settings. Can’t figure out why. I can use my phone only to control arc music volume on the one system when not watching tv. Settings on both TV’s for remote say via HDMI…not Bluetooth. Any suggestions? 

 I have a very irregular listening space and currently use 3 ERA 100s and a sub mini. This config is for MUSIC ONLY. I have a Beam Gen 2 in a bedroom for TV audio only. Because of the weird room(s) dynamics I have the 100s positioned 20 feet apart in a triangle formation for a listening area of 770 sq feet. I like the sound of the 100s but just ordered a pair of 300s. 20 feet apart is not ideal for stereo pairing and need to know how badly this will affect Stereo pairing the 300s. They (300s) apparently have better “features” and capacity for more “spacial” sound delivery.  I plan to use the 300s as the “main” speakers with either 1, 2 or 3 100s placed in more “obscure/strategic" locations in the listening space. If I do not pair the 300s how will this affect sound delivery in 770 sq feet of listening area with weird room angles and a 5 foot wide floor to ceiling (open space) wall within the listening area? I listen to Atmos and non-atmos tracks and still hoping to get optimum dispersi

I have 8+ Sonos amps (white), for over a year I have suffered through interruption and stoppage of the music. I have been diagnosed by the highest level support (Atom). And the best response I was given was memory is failing and you need to buy new hardware. It is a significant investment, and hard to believe this is the best solution Sonos can provide. With that said my setup is such that I can’t easily switch to an alternative so I tried to use the discount code provided….and guess what the coupon didn’t work!!!

I just bought 2 Sonos amp to power 4 in wal speakers.  I set them up as surround sound so they unified into a single component. I ran a YouTube video test for 5.1 and front sounds work fine. However the rear sounds seem to be coming from my front speakers instead of my rear sr speakers. Am I missing something?

My connect was working. Then it stopped after I unplugged it to test a new amp. I tried to reset the connect by pressing the play/pause button while I power it on for a min. The light just stays white the whole time , it never flashes amber. Anything else I can try?

I recently bought 2 Ace headphones with the idea connect them to the sound bar. I discovered it's not a feature developed for now. I chose them over beat or Apple headphones (they CAN pairing 2 headphones to apple tv!). Did I choose wrong? Do you “sonos” finally decide add this feature? Active noise cancellation is not made for share it? Thanks.

 Certain playlists I'm using from YouTube music seem to multiply once they get into Sonos for playing, as I go into the queue the playlist goes from 150 songs to 33,000 songs. It's just multiplying the playlist over and over again. This is causing issues with the same songs playing repeatedly. I've tried changing the playlist in YouTube music, I've tried disconnecting from YouTube music and reconnecting, I've tried deleting the queue and trying again, and nothing works.  Please help  Thanks 

Is anybody else observed the quality of the Ace case is poor and the zip design allows it to stick ? I fear the case material also won’t last , is there an improved case planned ? The case also marks easily.

Hi, I’ve connected my Sonos Arc Ultra to my LG G4 via HDMI, which acts as my receiver speakers. I’ve also set up a complete Sonos system using the Sonos app, including the Arc Ultra, Sub 4, and two Era 300s. Here are the issues I’m facing:1. The full Sonos setup (Arc Ultra, Sub 4, and Era 300s) frequently disconnects when used as temporary audio.2. When both the Arc Ultra as receiver speakers and the Sonos home theater setup are connected, I can’t control the volume with the Apple TV remote. What’s the best setup and approach to resolve these issues?

I’m a long time user and am totally disappointed and disgusted with the latest app version. To make it even worse, I changed ISP network provider yesterday and I cannot connect or even add the Wi-Fi address in my listing. Seriously! People change service providers all the time and to have a fundamental system change like this so difficult is beyond me. To try and do all these “MacGyver” maneuvers to make a system Work is ridiculous.Someone said to reset my system is not the answer I was looking for. I still have a playlist and a library that I can’t connect to my current system.  This overrated company and the platform is just killing me! What a way to enter the new year with a broken and expensive music system. Thanks for nothing.

Can you control the volume on the ERA Surround sound speakers separately from the RAY

I think this is a request for enhancement. Spent some time searching the community and didn’t find this already discussed.It would be nice if the Sonos PC and Mac apps could be enhanced (or maybe a separate app created) so that a PC or Mac and its connected speakers could serve as a Sonos “speaker.” That is, it would appear in the Sonos app in the list of devices in the Sonos system and could be grouped with other Sonos speakers.For example, when I play music from iTunes on my PC, using AirPlay I can send the sound to any or all of my Sonos speakers and the computer’s connected speakers, all nicely sync’d. When I’m playing music from Pandora using the Sonos app, I’d like to be able hear that in the room where my computer and its speakers are.Well, looked some more and found this. Sounds like the old-timers know this (fairly obvious) idea has been around and rejected for years. Also, it sounds like one could put a Port in-between the PC and its speakers and accomplish this at considerab

The software is impossible for me to understand.  I tried to add this new speaker to the Group of whatever it is supposed to be.  I just want to listen to music and not spend hours navigating crap software.  I think I have spent more time messing around with the app than I have listened to the actual speakers play sound.  How hard can it be to simplify the software.  I think go back to the way it originally was when you guys first started this dog s*** company.Moderator Note: Modified in accordance with the Community Code of Conduct.

I have a Sonos one, Play 3 and Move and up until recently I could connect all 3 devices on my ipad and play them independently but now the One and Play 3 can only be seen on my ipad if they are hard wired into the router.I have tried to add them by bluetooth but neither can be seen when searching unless they are hard wired in.Any idea how I can get them back on the ipad without being hard wired in?