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SamTPE
Contributor I
February 1, 2025
Answered

Arc ultra from US cannot paired with ERA300s from Japan ?

Hi all,

Is there any body have similar question which I mentioned on the topic?

I got one Arc Ultra in the US and 2 ERA300 bought in Japan.

Before the APP updated in the recent day, the connection between ultra and ERAs are OK (still not stable and don’t know why) but I cannot figure out the issue after the update after APP version 80.16.32-.

So the problem resulted from the update of APP or anything else ?

Hope can know the hint then figure out this issue soon.

 

 

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SamTPEAnswer
Contributor I
February 6, 2025

Hi all, I connect RJ45 cable line to Arc Ultra and don’t use WiFi connection then fix the issue. FYI 

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8 replies

106rallye
106rallye
February 1, 2025

As I understand it the speakers are the same worldwide, except for the power cords,

    Stanley_4
    Stanley_4
    Grand Maestro
    February 1, 2025

    First thing to do is try to recover from any glitch the update caused.

    Power down all Sonos. Reboot the router and Controller. Power up the Sonos.

      SamTPEAuthorAnswer
      Contributor I
      February 6, 2025

      Hi all, I connect RJ45 cable line to Arc Ultra and don’t use WiFi connection then fix the issue. FYI 

      Corry P
      Corry P
      Sonos Staff
      February 6, 2025

      Hi ​@SamTPE 

      I recently came across this issue myself, having a pre-production soundbar from the US and other speakers destined for the EU.

      I recommend you get in touch with our technical support team - the speakers will not pair with each other, but I think there may be options for you nonetheless.

      I hope this helps.

      Edit: well, my speakers did not pair, but I was not in Japan. If you’re happy using it that way, then great.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        SamTPEAuthor
        Contributor I
        April 30, 2025

        I’d like to correct my experience and say it’s still not stable and need support to fix it. US arc ultra can’t be matched with Japan Era300.

        Airgetlam
        Airgetlam
        April 30, 2025

        What did Sonos Support say?

        Bruce
        106rallye
        106rallye
        April 30, 2025

        The only difference between US and other parts of the world would be WiFi channels. I seem to remember the US does not use channel 11 or such. This should not be a problem if speakers are set up for the right country, unless their first set up hard codes the WiFi part of the settings when setting up a speaker.

        Corry P
        Corry P
        Sonos Staff
        April 30, 2025

        Hi ​@SamTPE 

        Speakers cannot be converted from one region to another - I suspect you will need to replace whichever speakers do not match your region. I recommend you get in touch with our technical support team to progress.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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