Answered

System randomly playing music

Forum|Forum|6 months ago
April 28, 2025
5 replies
170 views

Laddtx
Contributor I

Today was the fifth time in the past several months when our Sonos system randomly started playing music. This typically happens sometime between 4:15 PM central time and around 9 PM central time.

initially, it was Amazon prime music that was automatically playing. So we deleted the service. Today the service was Sonos Radio. Which we never listen to. As we only listen to Pandora radio.

We cannot find any posting on the Support website how to stop this sudden and somewhat alarming event to occur. Can someone please help?

Best answer by nik9669a

Generate a diagnostics report within 10 minutes of it happening, and Sonos can probably tell you what instigated the play.

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nik9669a
Senior Virtuoso
Answer
Forum|Forum|6 months ago
April 28, 2025

Generate a diagnostics report within 10 minutes of it happening, and Sonos can probably tell you what instigated the play.

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SAug
Lyricist I
Forum|Forum|6 months ago
April 28, 2025

Do you have other users on your network who have access to your Sonos system that could be joking with you? Otherwise, the diagnostics report from nik9669a seems to have a good direction for solution.

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AjTrek1
Forum|Forum|6 months ago
April 29, 2025

Do you have a voice assistant installed?

Together Everyone Achieves More = T.E.A.M.

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nik9669a
Senior Virtuoso
Forum|Forum|6 months ago
April 29, 2025

Other historical threads have revealed this being caused by other users or voice control, as suggested above, but also from Spotify users still connected to your speakers without realising it, and even pets pushing the “play” button whilst walking on speakers.