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I’m incredibly disappointed that after years of this known bug, nothing has been done on Sonos’ end to rectify it.  Here’s the issue:

 

I have an 85” Sony TV, an Apple TV and the Sonos Beam (Gen 2) paired with a Sonos Mini Sub and two One SL’s for surround sound.  If I’m using Apple Music on my Apple TV it sounds great!  Until I try to pair what’s happening in the living room with my bedroom and office speakers.  The bedroom and office speakers, one Sonos Roam that moves around the house and two Play 1s, the audio will experience dropouts in the bedroom and office.  No dropouts in the living room, only those other two rooms (three speakers.)

 

In the past, when chatting with support, I’ve been told that my wifi is the issue.  Which is a bull**** response - I’ve never had any issues with my wifi aside from the occasional having to turn the router off and back on again.  In other conversations I’ve been told it’s a known bug/issue.

 

My workaround for music has been connecting to my Sonos Roam via Bluetooth using my iphone, then going into the Sonos app and grouping all the other speakers with the Roam - works flawlessly - on the same wifi that I’ve been told in the past is the issue.  Why is this possible, but grouping everything to the audio from the TV, does not?  Sometimes I want whatever movie, show, game, or podcast I’m watching to be playing audio throughout the entire house.  PLEASE FIX THIS!  It’s literally been years.

 

Thanks!

 

Tim

Hi ​@timothyquinlan1983, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with dropouts.

This isn’t an issue or bug, but the way Sonos is intended to work. TV audio has no buffer on it, that way both video and audio can play in sync, while music audio has a 75ms delay to help all speakers play at the same time.

Even if you are playing Apple Music, since it’s coming from Apple TV, the Beam will play it without any delay rather than wait the 75ms for the group to play together. The Beam immediately playing what it’s given and also trying to send that same stream to your other speakers will cause dropouts, delays, or even no audio when attempting to group speakers across your household in this way.

Playing via Airplay, Bluetooth, or using the Sonos app and grouping your speakers will have this 75ms delay, which is why you aren’t seeing the problem with Bluetooth. This is the intended way of streaming to your whole system as playing TV audio to your whole system isn’t supported.

I hope this information helps.

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