Skip to main content

Over the last few days, when I have tried to play music, a message pops up on the app, saying that it’s unable to play music because the account is being used at another location.

I have never had my speakers out of the house. My wife is the only other person using the app that is connected to my speakers. There have been no changes to speakers. No changes to Wi-Fi. No changes to the YouTubeMusic account which I stream most of my music from. 

 

What do I need to do to be able to listen to music again?

I can still listen to YouTube music on other devices, so I can’t believe the problem is with YouTube. 
 

 

The word “Account” typically refers to a streaming app like Spotify, Pandora, Tidal or your case YouTube. I suggest you check your YouTube account for level of use (single or multiple users), number of devices allowed and other restrictions.  There may have been a recent update to the YouTube T&C’s that may affect your account useage.

Having trouble setting up account and unique username 

Can you explain where you’re getting this error, and perhaps include some screenshots, as well as details about what device you’re using, which operating system it is running, which version of the Sonos software you’re using, and which speaker(s) you’re attempting to set up? Might be useful to know about your network, how the speakers are connected, etc, too. 

Reply


Terms & ConditionsCookie settings