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Stephen.kung
Contributor II
April 28, 2025
Answered

Sonos Era 100 and 300 back/forward skip touch controls seem less sensitive and not as responsive than the play/pause button

Hey folks, I would love if everyone checked their Era 100s and 300s and see whether the back and forward buttons take a more deliberate (longer or harder) press than compared to the play/pause and volume slider buttons.

It seems to be less sensitive and I need to press it multiple times to get it to register a touch? I wonder if this is a fault or by design.

Cheers

Video test attached

 

 

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Jamie A
Jamie AAnswer
Sonos Staff
April 29, 2025

Hi ​@Stephen.kung, 

I’ve given this a test on my Era 300 and the buttons do seem to take a more deliberate touch as you say. This is likely by design, probably to stop the skip buttons from activating multiple times or from accidental presses in general, though that’s just an assumption on my part.

I haven’t had to press the buttons multiple times however and they always go off on the first tap. As you can hear with the other buttons (like tapping volume up, down, or play/pause), the tone is the confirmation, so hold until you hear the beep and then let go. Giancarlo Esposito (the Sonos Voice… voice) wont get angry if you hold the buttons down a little longer than the others.

I hope this information helps!

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1 reply

Jamie A
Jamie AAnswer
Sonos Staff
April 29, 2025

Hi ​@Stephen.kung, 

I’ve given this a test on my Era 300 and the buttons do seem to take a more deliberate touch as you say. This is likely by design, probably to stop the skip buttons from activating multiple times or from accidental presses in general, though that’s just an assumption on my part.

I haven’t had to press the buttons multiple times however and they always go off on the first tap. As you can hear with the other buttons (like tapping volume up, down, or play/pause), the tone is the confirmation, so hold until you hear the beep and then let go. Giancarlo Esposito (the Sonos Voice… voice) wont get angry if you hold the buttons down a little longer than the others.

I hope this information helps!

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