Help My sonos ace are not heard from the left side.

Forum|Forum|1 year ago
April 27, 2025
3 replies
383 views

I was eating when I decided to turn off my sonos ace and when I turned them back on you would only hear on the right side however the noise cancellation and the left side buttons work perfectly as I try to restart and reset them but nothing works.

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Best answer by Schlumpf

@Barufis

As it’s under warranty I would call Sonos support. Maybe they can see a technical fault in a diagnostic. If they can’t solve the issue you probably will get a replacement device.

buzz

Grand Maestro

Try a reboot. Don’t Factory Reset without without further consult.

SchlumpfAnswer

Virtuoso

@Barufis

As it’s under warranty I would call Sonos support. Maybe they can see a technical fault in a diagnostic. If they can’t solve the issue you probably will get a replacement device.

Ralf

AjTrek1

I’m probably too late to this conversation…but if you had “head tracking” engaged I would have tried turning it off and re-engaging it (if needed) once sound could be heard on both sides. Of course the above assumes you were watching a movie.

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