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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1881 Topics
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PatrikssonContributor I
asked in General feedback and conversation
Why is the new app such a disaster?

Hi.so.. I’ve been a long time customer of Sonos and have been very satisfied with both hardware and software. The speakers sounds great and the app (old one) was okej, not great but ok.But now.. What is going on really? Did you not test the app before releasing it? Where you in such a hurry that you did not care if it would hurt your trademark? Because it just did.I’ve followed all your guidelines to make the app work.Reinstalled hardware + updates too all products checked the router (even placed all my products next too the router) Reinstalled the app. Tried with ethernet cabel (Cat 6)Almost nothing works anymore. I have problems connecting too my system, my speakers and my connection with spotify and apple music. And I haven’t even mentioned how difficult the app is too navigate around. It’s totally messy..Did you use a cheap consulting agency? And I’m absolutely not alone complaining about this as you might have seen. All my friends who uses Sonos are having the same problems and my

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Airgetlam
4 months ago
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rileysy1Contributor I
posted in General feedback and conversation
Customer Support at Sonos is Terrible

I receive 2 Player 1 speakers and have continuous issues with trying to connect them to my system in the app. I was on the live chat for 1 hour trying to trouble shoot with no solution. They then told me to contact customer support via phone for more support. After being on hold for 2 hours I am then told that the engineering team will be reaching out within 48 hours. I then say that is fine. Who do I contact if I do not receive an email from them within 48 hours. The customer service rep then says that they will reach out to me within 2 weeks. So we went from 48 hours to 2 weeks? I reiterated to her that I do not mind waiting as I continue to be spoke over and not being listened to but I still want a contact of who to follow up with if I am not contacted within the time frame. And if they can’t fix the software issue what do I do with my $300 speakers? This process was absolutely frustrating and I’m never buying another Sonos product or recommending them to anyone.

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4 months ago
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pizzachef94Contributor II
posted in General feedback and conversation
Is it time to move on from Sonos

Nearly 20 years ago I had something called SageTV throughout my house, which streamed video and music to all my TV’s.  It was a great product, well ahead of its time.  Google bought it and shut it down.  $1000+ of investment but I just chucked it all in the trash.I am wondering if we are getting that point with sonos.  Every app version for 10 years has been worse than the last, with the latest (at least android) being an unusable disaster, made worse by the fact that Sonos won’t even admit it is a mess.  For those of us who use Sonos, like I did with SageTV, to stream our own digital files, I am not sure Sonos is ever going to support us again.  Google shut down SageTV because it did not want non-paid competition to its anticipated streaming services and streaming devices.  We see the EXACT same thing at Sonos, as Sonos is clearly deprecating the “my library” function in their interface and built the Android version such that it crashes if you even attempt to stream something from you

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4 months ago
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HawaiiContributor I
asked in General feedback and conversation
Getting in touch with technical support

I have been unable to connect my Play:1 and have been trying to reach technical support by Phone and Live Chat.Phone support tells me my wait time is 60 or 70 mns and then cuts me off after waiting.Live Chat, most times there is no agent available.This has been going on for over a week and i am ready to give up using my Sonos altogether.Has anyone else had this issue and how did you resolve getting touch with technical support?Thx A

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4 months ago
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goeatwhateverTrending Lyricist I
posted in General feedback and conversation
Volume on app

Volume on app is slow, unresponsive. Generally not plesed with my dinis system.

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4 months ago
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TheMusicContributor II
asked in General feedback and conversation
Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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Bumper
4 months ago
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BobbyM.Contributor I
asked in General feedback and conversation
How do I revert back to the old ap

How do I revert back to the old app.

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4 months ago
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thompjContributor I
posted in General feedback and conversation
Why did you ruin the app!

Please listen and revert back to the old app - you have ruined Sonos and I am looking for alternatives 

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4 months ago
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Jersey DEnthusiast I
asked in General feedback and conversation
Sonos: Put the old S2 App back on the App Stores so we can go back!

Please, Sonos, let us revert to the old S2 mobile app until all the bugs and functionality are figured out!

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4 months ago
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TdascContributor I
posted in General feedback and conversation
does anyone else think sonos connection is so consistently unreliable as to make the product unfit for purpose?

I can't connect and have tried everything. It's because I have a new router from virgin. But my phone effortlessly connects. I have been through the Sonos app process 20 times and it is no surprise that it doesnt connect, because it's always been unreliable. I've gone off music since having Sonos because of the anxiety I have as to whether it will work. It's like an anti Pavlov dog. Is it just me? 

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4 months ago
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Stewart UK
asked in General feedback and conversation
Ok enough. Surely its time for a class action lawsuit?

  EDIT: I've been made award other threads are dealing with this, so will monitor those threads instead. Thankyou. :)   This app doesn't work its slow, clunky, blank front page, loses products, says no music is playing. Adjusts volumes on its own.It's a mess. 1.1 rating out of 5 on App store.45 minutes waiting on the phone, endless line queues to  live chat. Sureky its either restore the old app.or surely we need to launch a combined suit against Sonos?  

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Corry P
4 months ago
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the.growlerContributor I
asked in General feedback and conversation
* POS app - I'm so done w/ Sonos

Sonos pushed the new app “update” in June which broke everything.  Fortunately, you could roll back to an earlier edition that actually worked.  But, no. Sonos forced an app update today and disabled earlier versions - the alternative being that my system ($1,000 invested) was bricked.  And this * POS won’t even run - much less function as a halfway-decent music server.  I’m not going to insult any people in any countries that Sonos fobbed off their QA to but, seriously, did you even have brain-dead monkey look at this steaming POS pile of code before you forced on it your users?  I’m done with this *. I don’t know who Sonos answers to (media partners?  advertising partners?), but it clearly isn’t its user community that pays hard-earned money for its products.  So, farewell Sonos to you and the horse you rode in on.*Moderator Note: Modified title and body in accordance with the Community Code of Conduct.*

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4 months ago
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beynymLocal Superstar
posted in General feedback and conversation
Sorting order Favorites

Re the new app:Could Sonos change the sort order of my Favorites back to the alphabetical order? See the enclosed screen shot. And while you're at it, could you please add the right names of the radio stations? For example: 24/7 Americana is a MyTuner Radio station, not a Live Station (Station en direct in French).Or maybe I should report this as being a bug in the new app?I'd like a reaction from a member of the Sonos Staff on this. 

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4 months ago
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mikewashburnAvid Contributor I
posted in General feedback and conversation
Seriously? Sending out a kill switch on non-upgraded S2 controllers?

Is your goal to kill your company for good?

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Bumper
4 months ago
Multiculti
MulticultiAvid Contributor I
asked in General feedback and conversation
Does Sonos have a system in place to truly capture constructive criticism? Do gate-keepers read this forum and Reddit, etc?

From a recent chat with other Sonos fans, I gather that it makes sense to let Sonos know directly what is not working, missing or what users are confused about from their communications or lack thereof. On the other hand, when it comes to “makers” and “programmers” and “decision makers”, as in the cases of big well positioned brands such as Sonos, Apple, Google, etc. there is the general perception of many smoke screens and robotic process standardization before loyal customers’ observations (compliments, complaints, doubts, suggestions, hybrids) get to decision makers, and one can never really know if the company’s culture is truly one to motivate gatekeepers to care enough to bring it up in meetings or simply get on with their caseload until the COB (close of biz ...hrs).  Moreover, branding and marketing people are always so self-celebratory on their limited frames of reality (even within a brand’s universe) that it seems like little attention is ever given to, in this case, Sonos’

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Multiculti
4 months ago
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Sulfe133Contributor I
asked in General feedback and conversation
Android App is CRASHING

This is the message that I get and the app will not even open.  This just started today.  “Something went wrong with SonosSonos closed because this app has a bug.Try updating this app after its developer provides a fix for this error”Then I get to click “Got it”. Now I can’t even use the app to stream music, let alone play my music library.  WHAT IS HAPPENING TO THIS COMPANY?  Very frustrating and has been for more than a month.  What options do we have?

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4 months ago
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amdyhouEnthusiast I
posted in General feedback and conversation
Don't accept this app!

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

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4 months ago
NAS Only
NAS OnlyTrending Lyricist I
posted in General feedback and conversation
Sonos Ray Purchase

The Sonos Ray is 29% off during today’s Amazon Prime Day.Sounds like a good deal but Sonos could decide to end support for this product at any time, for any reason.So, no thanks.

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NAS Only
4 months ago
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norahAvid Contributor I
posted in General feedback and conversation
iphone is causing sonos app issues

the sonos app works seamlessly on my mac air. I had avoided doing the app upgrade for fear of losing my playlists, but i did it and all sonos issues with the new upgrade don’t exist. My playlists are still there. The issues I was having with using sonos from my iphone were that I couldn’t control volume, speakers weren’t showing up, music was playing but i wasn’t able to pause, etc. etc.So it’s definitely an apple glitch, not a sonos one. 

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Ken_Griffiths
4 months ago
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Steve f53Contributor I
posted in General feedback and conversation
The New Crap ( sorry App)

I needn’t repeat the obvious. The new app is hopeless.  I can’t connect speakers. The system is 18 months old and has worked fine up to the new app.No answer on support. Fortunately I live in NZ. We have effective consumer guarantee legislation so this is going back to the retailer for a refund. My contract is with the retailer so they can deal with it. Many others in NZ will no doubt be doing the same. It can’t be that hard for them to load the old app on the app stores until its fixed. I hope their senior leadership team is loosing sleep each night. 

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4 months ago
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region_ratContributor I
posted in General feedback and conversation
Force update of Android app

They are forcing me to update the Sonos app, it sucks so bad. What are the alternatives for streaming music to multiple speakers in the home?

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4 months ago
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ThaddletarContributor I
posted in General feedback and conversation
New App interface is complete failure and speakers have been significantly diminished in worth without a fix

The app update has made our speakers almost worthless from the standpoint of how we use them.  We have three Sonos speakers.  They sound great, look good but here’s the catch.  We are a multi user household.  The updated app as I am told by Sonos customer services is designed for protection in public use.  So they require the “owner account” to add music and content services to the app as well as to add or remove devices from the system.  Previously I have always been able to use our system as a guest while logged in to the Sonos app on my own email/account.  This allowed me to add and access my own personal Apple Music catalog and other app services independently of my wife who simply by default when setting up the system used her email/account. With the recent update I can no longer do this.  The app instructs you to log out and log in with the owner account to add services or devices.  If I do so I cannot add a second Apple Music service to the system.  My wife and I have our own ca

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4 months ago
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CheerfulSkepticContributor I
asked in General feedback and conversation
Sonos Management Unresponsive to Terrible App

Does anyone have a link to reinstall the previous Sonos App to iPhone (Apple). I’ve seen links for Android but need one for iPhone. This is the worst rollout of a supposedly improved app I’ve ever seen. If you use Sonos Boost for connection to multiple speakers the new app cannot find any of your equipment. Locked out of using any of my equipment, and management unresponsive to providing immediate rollback. 

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skullc
4 months ago
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Brian BarnesContributor I
asked in General feedback and conversation
new Sonos App

Sonos what’s going on, you bring out a new app and it’s crap, doesn’t work correctly. Unable to load content. Sort your *** out!! Moderator Note: Modified in accordance with the Community Code of Conduct.

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4 months ago
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KiwiShawnContributor II
asked in General feedback and conversation
New app with Two Sonos households

My partner and I dont live together but we both have Sonos systems.  When we travelled between houses the old apps (S1 and S2v1) used to just connect to the system it found on each WiFi network.  (there may have been an initial setup but that was in the past and once done it was all good)When at the house we didn’t live in, we could search the music providers at each house (hers spotify, mine tidal) and queue music and do everything you needed for casual everyday usage just the same as at our own house.with S2Vbroken everytime we visit each others house we have to rediscover the sonos via multiple clicks and it takes sooo long.  Then when we get home its the same palaver all over again. I know this is an edge case and there are so many “bugs” (lost features) to add back to the app, but some indication on when this will get fixed would be great  

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controlav
4 months ago
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