Controllers and Music services

Hello- The home I purchased has a Sonos Playbase and ceiling speakers. I need to disconnect prior owners log in to takeover. How?

Yes, I realize that this has been asked before, but with macOS losing Rosetta 2 with macOS 28, coming out in 2027, is there any chance of the desktop Sonos app being ported to Apple silicon?I primarily use the macOS app, and am not really looking forward to relying on the web app, since I live in an area with poor internet availability.

I’ve just seen on my Mac (running Tahoe 26.4.1) that the version of Sonos app I have on my computer will not open in future release of MacOS. Running Sonos S2 version 17.2. (the message directs me to an apple website to learn how to update to Apple Silicon version).I wondered if there will be a solution going forward or is this the end of the app for MacOS?  

For a long time, Sonos didn’t make available the alphabetic key at the side of the list of albums in my Music Library but this has since been rectified. Praise the Lord for small mercies. PLEASE give us the option to view our albums in TILE view as opposed to LIST view which is the only option available at this time. Surely this isn’t too much to ask, Sonos.

When I turn off tv after a period the Sonos arc appears to select Sonos radio? A lot of American dialogue and songs and Although low volume it’s crap.drives you nuts .In the radio app the volume bars are at zero and I select radio songs at volume zero it’s exactly the same. Software is up to dateffs help please 🙏

It is unacceptable that a program that completely depends on an app would end support for any of its devices. Especially ones only a few years old. I have a house full of Sonos speakers and was planning on adding more, but not if the support is obsolete or will end a coulple years out from any future OS. 

Ho do you remove a song selection from the screen on the sonos2 app

I have recently stopped using Napster as my music source and have started using Amazon Music . My subscription to Amazon Music is the Standard - Individual at £9.99 per month.Using the Sonos app I am unable to select artists or tunes I enter - no selections can be found. I can play generic music so I know my Sonos speakers are OK.My question is should I be able to select what I want to hear with my Amazon Music Standard - Individual subscription (as I could with Napster) or do I need to upgrade my Amazon subscription to a more expensive option.

It is weird to have the Mac app’s view of the Sonos Favorites (beloved, correct) and the iOS app’s view of the Sonos Favorites (graphic-heavy, weird, unc) so very different. But I have a very, very simple way out of this mess. In the iOS app settings, there should be a setting:Sort By:( ) Alphabetical( ) RecencyTa-daaa! Everyone gets what they want. 

 I’m getting the error “the track is not encoded correctly” on Sonos S1 when trying to play DR’s radio channels via DR LYD. Both the app and firmware are fully updated, but the issue happens every time.It seems like a compatibility problem with DR’s current stream format on the S1 platform.I do not want to use TuneIn as a workaround, since I prefer using DR’s official stream.Does anyone know whether DR’s current stream is compatible with Sonos S1, or if there’s a proper fix

Did a search but everything that came up related to using Airplay. Just interested in seeing if SONOS has or intends on developing a SONOS app like on my iPhone, iPad etc. for the Apple TV? It would be awesome to have that! 

 Hello, A very important feature is currently missing, and I'm surprised it hasn't been implemented yet. The ability to edit and manage radio favorites would be a huge plus for me. With the MyTuner Pro app, you can manage and, more importantly, move your favorites. Audials Play goes even further, allowing you to create multiple favorite lists. How can I suggest Sonos add this feature? Is it easy to contact them? Do they even check this forum?

This app should be offered by Sonos; it's terrible. 

Hi In the last week or so, Plex has stopped working in Sonos. You can see all the library items but the songs won’t play. I have done everything, including overhauling my network and doing a clean install of Plex on my QNAP NAS. I have spent days trying to troubleshoot this issue but so far, nothing. So I am wondering if anyone else might be having this issue, and has it been caused by a firmware update either on Plex side or Sonos? I have reached the point where I'm going to either have to ditch Plex or Sonos so that i can enjoy listening to my music without the hassle. I would really appreciate any advice that someone here might have. Thanks Jay

Album Artwork is in a folder on desktop marked Album Artwork.jpg. Somehow, I have to include this folder in the pathway! Oh, the PATHWAY!! When I do create a pathway it says access to the shared folder is denied check username and password. when I updated my music library one piece of artwork transferred. I can't figure out why that worked and none of the rest worked… Help

Since the big app fiasco in May 2024 (I think that’s when the disaster happened) I’ve been using the old S2 app on my system and prevented any updated. This was due to me trying the new app on the first day on my iPad and hating it and then removing that and since then only using my Android devices.I’ve kept an eye on things mainly in the areas which I use the system - internet radio and streaming FLAC files from my NAS.Recently though I’ve virtually stopped streaming from my NAS and mainly airplay from my iPAD to the speakers and that is sufficient.I’ve noticed over the last few months that the old app was very laggy mostly communicating with the older play1 speakers.So today I updated to the latest version and whilst I’ve not used it much yet, I think it will be fine for my current uses. I’m not too keen on the user interface but that might just be a case of me getting used to it. I won’t condemn it until I’ve played with it for a couple of months :-)

Hi, I have a spotify Basic Family plan, which removes adverts.  When I play via Sonos I get adverts.  What am I doing wrong or is this a known issue. Basic plans - Spotifyhttps://support.spotify.com/uk/article/spotify-basic/

Hi, sorry if this is a common question. I tried to find my exact issue but couldn't.I’m running a Samsung 4K TV, AppleTV 4k (1st gen), Sonos Beam 1 via arc hdmiMy main goal is to be able to adjust volume on the Beam with one of the remotes when the TV is off.  I’ve tried all options of IR/RF learning both TV and Apple TV remotes. Nothing is working.Currently when watching thru AppleTV the remote adjusts the Beam volume fine. Likewise when watching just the television alone (appleTV off) the Samsung remote adjusts the Beam fine. What I’d like to achieve is one of those remotes controlling the volume of the Beam while the TV is off and I’m just listening to the music, etc.I’d like to not have to open my phone for simple volume adjustments so please don't suggest. I currently use “Hey Sonos” which I find tedious as its idea of lower/higher volume is all over the place. I tend to have to throw multiple commands and volume numbers to get it right. Again, would

Hi SONOS Is it possible that you can add information about the year a song or album was released when it opens, that's a feature YouSee has in their app that is really good and I miss it in your app? Best regards from a happy user of your fantastic products. :)Stephan

Sonos peeps - can interested parties (of which there are many) get an update or timeline on when we can expect Sonos to add the option to see song lyrics in the app? I don’t like having to cheat on Sonos and use other apps to see lyrics when I channel my inner best singer ever fantasy!  Many thanks!

I know how to go in and clear queues for each speaker/group but my question is if there is a way to quickly clear ALL queues in the system and ungroup all speakers - almost like a system “reset” but not affecting settings or anything like that. Just untrue and reset all speakers to nothing playing and no queue. Thanks!

So the latest App release for IOS (81.00.52) says that it now includes re-intstatement of the much requested ‘save your queue as a playlist’.However, having updated both App and Sonos system I am still none the wiser as to how this can be achieved.  I tried tapping on the ‘queue’ icon at the bottom left of the now playing screen.  This displays the queue, but no new controls have been added to the queue screen (still just shuffle, repeat, and clear).Anyone have any ideas how the queue can be saved?Is it buried away in some other sub-menu somewhere? 

Apologies if this has been asked before, but I can’t find a thread which answers my question.I have a holiday property with a number of Sonos speakers, controlled by some old iphones set in kiosk mode, so guests can use the sonos app (and nothing else).Whilst this works ok, I prefer to have the app in a ‘logged out’ state, as I don’t want guests fiddling with updates or changing any settings. - this has happened before :-(The issue I have is with alarms, as an alarm can’t be set without the app prompting the user to log in. - I wondered if there was a work around for thisA ‘guest mode’ with limited functionality would solve this issue, but this doesn’t seem to be an option

I have Sonos amps running waterproof speakers in the bathroom / shower rooms which I control with  flic buttons. Ie press the button once and it plays a predetermined playlist. Double press stops the track. Long press switches to another playlist,  Is there anyway to make these playlists play randomly without going into the app. I’d just like the playlist to start on a different track each time rather than hear the same 2 or 3 songs every time ? thanks David