Skip to main content
Answered

Sonos App on Android playing YouTube Music

  • February 21, 2025
  • 3 replies
  • 48 views

I have 6 x Sonos Ones and SL’s, 2 x Sonos Amps and 3 x Sonos Ports which, as you can imagine, was a huge investment on my part to channel my YouTube Streaming Music via my Android phone across my property. Recently YT Music (YT) stopped working. When I try to play a YT playlist, I get the spinning circle of death on the play symbol. On the 1 time out of 15 it works, shuffle no longer works. Or it plays one different song then repeats the 4 songs its already previously played. Then it goes back to not playing at all.     

I have unlinked my account, relinked, reset my router, ‘forgotten’ my entire system, reset and reconnected every one of my components, uninstalled the app, reinstalled it, relinked YT, and relinked components. Sonos S1 gives me a really helpful option to download a google chrome app instead of downgrading my system to work on the S1 App.

I see you can connect to the system by bypassing the Sonos App completely and connect directly to the system via the Spotify app. However, it only recognizes some of my components, not all now (a new feature). This function is not supported in the YT Music app.       

I was a huge Sonos fan and was prepared to back that with thousands of dollars of investment in hardware. So Mr Sonos, what do I do please, aside from selling it to a punter with a penchant for half the system running ‘reliably’ on the Spotify App or do I simply scrap Sonos as an option and look at another brand? Why you had to replace a perfectly good working app and then brick it, is beyond me. Any help here would be appreciated           

Best answer by Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

View original
Did you find what you were looking for?

3 replies

Airgetlam
  • 42407 replies
  • Answer
  • February 21, 2025

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


  • Lyricist I
  • 1 reply
  • March 4, 2025

I also can’t get it to change from playing Darius Rucker radio.  I like Darius but sometimes I’d like to listed to something else.  I get the spinning cicle of death you mention when I try to start a new artist, radio, mix, whatever.  Won’t let go of Darius.   

 

I think this is related to one of the ongoing issues with the new(ish) app.  When one thing works better something else breaks.  I have called into support and been told to uniinstall, reinstall clear this and that and it might work for a few days then goes back.   


Airgetlam
  • 42407 replies
  • March 4, 2025

I doubt it has anything to do with the ‘new’ app directly. It sounds a lot more like a network issue, with your controller not properly connecting to your Sonos speakers on your network. 

I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings