Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,165 Topics
  • 51,458 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 95
  • 336
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 755
7165 Topics
kenwardmab
kenwardmabContributor I
asked in Controllers and Music services
Connecting to a NAS Drive

Trying to connect to WD EX2ULTRA NAS Drive. Was getting an error that pointed to adding an entry to the Register which I did. However I still cannot connect.  Now get:Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes” is denied.This is successfully connected to iTunes on my PC running Windows 11.Have also tried with “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes\iTunes Media” and just Shared Music.Please advise.

4
S
2 months ago
D
Digital Music Lover 1972Avid Contributor I
asked in Controllers and Music services
wm0 wm1 not showing anymore… to see if setup runs wired…

After the new update under system it does not show the type of connection no longer… 

2
Bumper
2 months ago
M
MusicaleriousContributor I
asked in Controllers and Music services
SONOS WHEN ARE YOU ROLLING BACK THE APP???

It’s been a week since you pushed out one of the worst app updates in history. You flat out broke a lot of peoples systems and even if you are among the lucky ones who got it working you got performance problems and a massive loss of features. Roll it back, NOW.

4
T
2 months ago
S
SierrawaineContributor I
asked in Controllers and Music services
log in

It keeps telling me to log in as the owner and I do it but it don’t change

3
R
2 months ago
C
ChuckbContributor II
asked in Controllers and Music services
Looking for recommendations to replace Sonos with a system that actually works

Hi there,It’s pretty clear after the last shockingly untested software release that rendered my 12 Sonos speakers useless from one day to the next that I need to look for alternatives to replace what used to be a somewhat cool, yet always slightly buggy system.Any brand recommendations for wireless home speakers that actually work from a brand that actually cares for its customer base?  Has anyone tried anything from Bose?Thanks in advance.

22
skullc
2 months ago
K
KonpegoContributor I
asked in Controllers and Music services
Connecting to android

I have a Sonos setup with two Play3 and three Play1 and also one Roam. When my wife has started a playlist and I connect through the app, I can't see what's playing.No music. The queue is empty.So I can't stop the music or change it.We have Sonos on two floors and our WiFi consist of an Orbi router and two satellites. The Orbi app shows excellent connection and upload/download is also good.So why isn't it working for me? And everything started after the latest update...

6
P
2 months ago
D
digitalexclusionContributor I
asked in Controllers and Music services
Can't change Beam settings anymore

We bought a Beam last year to improve the sound on our telly. We bought an old smartphone so we could download the app as neither of us owns a smartphone. Sadly we now can’t update the app (after only a few months) so we can’t change the settings on thr Beam (e.g. turning off night mode). So my question: how can I change the settings on my Beam when I don’t have a smartphone? Surely it is not a requirement? If so, that needs to be made MUCH clearer when buying Sonos products.

0
D
2 months ago
N
Nigel_18Contributor I
asked in Controllers and Music services
Changing my WiFi network is not making sense

Hi,Apologies if I am being an idiot but this has now driven me a little madI have had Sonos for some years now and over that time have added to it.I have a Play 3, 5 1 and a playbar.Historically I have changed my internet providers and had no issues.Due to having issues with unwonted connections I decided to rename my network and change password, reconnect everything and al would be well and it pretty much went like that for everything except Sonos.I was expecting it to say no system blah blah, have a change network, sign it in and be away but no, it refuses to locate any of my speakers.If I plug one in to the network its fine, finds all the speakers and works as it did, then I go into the manage networks, I deleted old networks and was expecting it top locate my new network and then just connect to it but when it searches it is searching for a speaker and failing to find one even though it is on and playing music from its wired connection, I was expecting the search to locate my WiFi

4
Ken_Griffiths
2 months ago
T
tardyfarmContributor I
asked in Controllers and Music services
new Sonos app

I often have trouble with the new app connecting to our system. The app also randomly adjusts the volume of our speakers and sometimes removes speakers from groups. I’ve tried using the system update option in the app but that has not corrected the problems.

2
T
2 months ago
A
AcordContributor I
asked in Controllers and Music services
How to add Multiple Spotify Accounts to new sonos app

Have a spotiy premium family account with 5 users. How do I add each user to sonos app so they can listen to their own playlists?

1
Airgetlam
2 months ago
D
Dave_WContributor I
asked in Controllers and Music services
Music Library

I don't appear to be able to update my Music Library using the new App. Any ideas?

0
D
2 months ago
L
luckydogContributor II
asked in Controllers and Music services
App Update

Are there any plans to correct the hideous app update? CRAZY for sonos to alienate its customers. maybe their pants have gotten to big and they just don’t give a crap. where to start, hum, volume controller is not responsive and jumps all over the place and with 10 speakers tied into the system it is a cluster. why were the volume indicating numbers removed from the volume controller? how am i supposed to tell if the 10 speakers are set at the same volume level without them with with the non-responsive volume controller? why was the timer removed? SONOS wake, your user in revolt. SONOS post whether you are listening or not. if it is time for me to look for a new sound system i would like to know now so that i can stop cursing you a thousand times day... love the company write-up on the update..the new app will be easier and better...liars...did they ask seasoned users to take part their little market research...no...some AH checked a box and got a raise...

8
B
2 months ago
H
Herlitz1Contributor I
asked in Controllers and Music services
Alle Sender sind Weg

Ich hatte Diverse Sender abgespeichert, jetzt sind sie zwar noch hier aber ich kann keinen einzigen abspielen! Kann ich wieder auf das alte System zurück? Moderator Note: Added translation by Google Translate- I had saved various stations, now they are still here but I can't play a single one! Can I go back to the old system?

2
K
2 months ago
S
steviekContributor I
asked in Controllers and Music services
My solution to error 1014 upgrading speakers from S1 to S2 - ios app

This is for anyone who has Sonos speakers that want to upgrade from the old S1 app and system to the new S2 app.  I spent hours on the phone to support who may have been helpful in providing some knowledge on the Sonos system, but when trying to work with me to resolve my issue I ended up figuring it out myself.Sonos - iOS app for iPhone and iPad - version 80.00.08 as of 15th May 2024.I have two systems in my house, the new one had Sonos amps which I put on the new S2 app from day one so I knew that the system worked.  All my Play 1’s and Play 5s were on the old S1.   I also have a Sonos Beam and 2 Sonos 1’s (these are the tv ‘surround’ setup).First of all all my Play 5s were gen 1 so were not compatible with S2, the upgrade process on the app factory reset them and took them off the S1 app as the upgrade process apparently doesn’t work with them linked.  You then have to add them back into the S1 app one at a time.All my devices ended up needing several updates, not just one to get th

18
A
2 months ago
A
AndyspurContributor I
asked in Controllers and Music services
new sonos app

Listening to podcasts is now missing the skip forward or backward Xsecs. Also not saving the last position I left the podcast, it just starts again from the beginning 

9
G
2 months ago
N
NDobzContributor I
asked in Controllers and Music services
Help - How do i turn off alarm now?

Hi - With the app update I can’t seem to turn off the alarm I set a couple of days ago (I won’t get into how unhappy I am that it wasn’t made clear that we’d lose this functionality). The help notes are saying to go to the web app and click on alarms from the select a music source pane - I’m on the web app but I can’t find any thing to click on. I’ve been trying for two days to figure this out…. Any help appreciated as I don’t want to wake up at 5:30am for the rest of my life.  Thank you!

12
A
2 months ago
M
MacaattaacckkContributor I
asked in Controllers and Music services
Failure to reconnect Sonos:3, Connect Amp, ZP100 and soundbar

My system worked until the sonos app was upgraded. (Orange to black icon)  An Ikea book shelf and ZP100 were upgraded and continue to work, but 5 products have become disconnected. Yes I've tried rebooting. Resetting, direct network connections and dhcp address allocations and downgrading (but downgrading capability has been removed) I have a bunch of sonos products with green flashing light that are  available to "connect" but can't register in the system.Any suggestion or do I throw them away?

0
M
2 months ago
W
wraowraobearContributor I
asked in Controllers and Music services
apple music on sonos app

Some songs from Apple Music just cannot play on Sonos app. Help

0
W
2 months ago
T
thochen2001Contributor I
asked in Controllers and Music services
NAS library now visible but won't stay that way

So, like every *PISSED OFF* Sonos user, I’ve been struggling to make my music on my NAS accessible to my Sonos system. I’ve now noticed (maybe with the most recent “update”) that I can now add my music library on the desktop app. Once I add it, it takes about 5-10 minutes to index, and then it will be visible on my phone. BUT After about 1 day, the music library disappears again and I have to re-add it. Anyone else finding this?

6
T
2 months ago
J
JportilloContributor I
asked in Controllers and Music services
app issues

Your new app is terrible. What are you doing to fix it? I am about ready to dump Sonos. I have been a raving fan for many years but you have broken the system. 

1
Airgetlam
2 months ago
S
ScoltyContributor I
asked in Controllers and Music services
wifi settings - Sonos App

Where do I can change the wifi network in the sonos app? I called Sonos service center for 2 hrs!!  and disconnected by phone

2
Stanley_4
2 months ago
J
Jweaver6577Contributor I
asked in Controllers and Music services
reconnecting to sonos with a new phone

I had to get a new iPhone. My old one got wet. I attempted to connect to my system after logging in to the app and it won’t find my system on the WiFi  network that it’s on. I check my wife’s phone and I works fine. I double checked the WiFi network and I have it right. Tried the chat service. They told me to call the 800#. 65 min wait. 

0
J
2 months ago
S
Ski4lifeTrending Lyricist I
asked in Controllers and Music services
Music Library Disappearing

Like many others, I’ve had issues with my music library (WD MyCloud NAS) randomly disappearing.  It’s seems to frequently occur when I take my Iphone or iPad out of Wi-Fi range and then return, causing the app to attempt to “find” the library again with random success.  On the other hand, the web app and/or the desktop app always has access to the library.  It probably doesn’t help that I have two Sonos systems (a Connect and a Port) in different locations so the app appears to take a lengthy time to reconnect to one or the other.Has anyone found a workaround to this issue?  I reset the app numerous times a day, with hit or miss success.  I’m not a tech expert, but it seems the problem resides in the design of the app where everything is run through the cloud.  Could this be a Sonos server issue or just a poorly designed app?

2
Bumper
2 months ago
G
GyshshdyshdContributor I
asked in Controllers and Music services
cant even add speaker on new app

How do I roll back to previous version of app? I can’t even add a Sonos one to my setup without an hour of troubleshooting. I will never buy another Sonos product but I at least want to use what I have paid for lol

3
G
2 months ago
J
johnwendoContributor I
asked in Controllers and Music services
Album or Station?

The new app does have a mind of it’s own. When I search for an artist and select an album the app chooses to play a ‘station’ of artists loosely similar to the one I wanted. It will play multiple tracks before it even gets to one from the selected artist and then it’s not a track on the album I wanted.  Does anyone have a solution?  

0
J
2 months ago
Terms & ConditionsCookie settings