Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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I have updated both the Sonos app and the Spotify apps on iPhone to the most recent versions. With my Sonos One speakers, I can play Spotify normally through the Sonos app, but I cannot play Spotify on the Sonos speakers through the Spotify app. When in the Spotify app, the Sonos speakers do not show up as options (only my Apple TV’s are showing up as options). I have done all of the normal troubleshooting (restarting modem, restarting router, restarting phone, deleting and re-installing Spotify app), and I am still having the problem. Any input or help is appreciated. Thank you in advance.
Does the Sonos One Gen 2 not have TV Dialogue Sync settings? Issues with Video lagging behind Audio thru Macbook
I recently purchased a Sonos Beam and two One’s (Gen 2) to have as my speakers around the house.I will move and use the speakers in different rooms and different groups as needed.Watched a movie last night using my projector linked to my Macbook using Airplay. Did not notice any sync issues using all 3 speakers.Today I moved the two One’s into my office and linked to my computer. I immediately noticed there was a big issue with audio sync. But the video was actually lagging not the audio. I went through the app and found that the Beam has adjustments for TV Dialogue Sync but the Ones did not. Am I missing something or is this just not going to work from my Mac. Was looking forward to using the speakers while I edit videos but the delay will make that useless.I also was experiencing the issue with just the Beam but even adjusting the TV Dialogue Sync sliders did nothing for me. All speakers and app are up to date.
I only have 8 playlists saved. The smallest has fewer than 60 songs and the largest has 3000 songs. When I try to save a playlist of 795 songs I get this error. The songs are a mix from Napster and my personal library on my PC. Any idea why?
I’m a Canadian that has a Qobuz subscription, and recently jumped onboard with SONOS for my multi-room audio setup. I prefer Qobuz over Tidal for sound quality, as well as for their music library. I was frustrated to find that I was unable to connect my SONOS players to my Qobuz account. Qobuz doesn’t even show up on the list of available services to connect to! I know Qobuz isn’t officially available in Canada, but I don’t see why I can’t select it from the list, and log in if I have an active account. Does anybody know a workaround? Would having a VPN solve this problem?
Hello,I've had to reset my speaker as radio stations weren't working. I've managed to get the speaker back up and running and it plays some radio stations from tune in and Sonos Radio but It won't play any foreign stations which it did do previously until today. What is the issue with it? Also tune in won't find every country under its locations where as before it did, any ideas why this is?Manythanks
Hi, I’m using two streaming services: Tidal and Idagio. Since about a week I can’t stream from those apps to my Sonos anymore. In Tidal, my Sonos Connect’s and Beam don’t show up. In Idagio they do, but the music won’t play. From the Sonos app itself, I can play music from those services (e.g. by selecting from my albums).I tried rebooting modem, router and Sonos systems, but that did not work. I also tried removing the services from the Sonos app and adding them again. That also did not work.I have made a diagnosis with number 1474987482.
Our recently played list started to become unavailable on and off a couple weeks back, now it’s gone. We tried chatting with sonos support 🤪 which is missing in action, no reply from heir twitter team, 25 minutes wait to chat , i’m not even trying to call……...I know covid-19 is impacting everyone but it seems to be worst at sonos…..If anyone has an idea how to fix this we will appreciate it. Thanks!
I’ve long been driven mad by the fact that the “Hide Song” flag in Spotify doesn’t seem to work - the hidden song will still recur endlessly in my Daily Mixes playlists.I discovered today that this only happens when I’m listening to Spotify through SONOS. If I listen just on my phone, the hidden song is duly skipped. So this is obviously a SONOS issue, or a least a Spotify/SONOS integration issue.Has anybody else had this issue? Is there a cure/workaround?
So until a few months ago I was able to connect to my sonos speaker on the Apple Music app and AirPlay straight to my speaker. No there’s no option on the airplay screen. I can play music from the sonos app but would prefer to be able to play from the apple music app like I originally was. Anyone know how to fix this?
I have just taken out a Deezer Hi Fi subscription. I have successfully set it up on a desktop app on my MacBook and my iPhone is also set up. But when I try to connect the Sonos app to the account it complains about the password being invalid. It obviously works on the other two device apps, s I know the password is correct. Is this an issue with Sonos or is it at the Deezer end? I can connect 13 devices with the account I have, so it isn’t an issue re the number of devices. Thanks.
For some time now, I’m unable to play music on Sonos (in any room) from within the Spotify app.Spotify identifies the different rooms (2x Sonos One and 1x Sonos Amp) but upon selecting a room it waits and waits, looks like a song is playing, but no sound.If I open up the Sonos app, I can perfectly play the Spotify content in any room. I’ve tried reinstalling the apps, reconnecting the services, changing wifi channels on my router (Asus RT AX92U). Actually several months ago I even bought a new router, hoping it might help…Any suggestions? It used to work fine, cannot figure out what has changed the situation.Just realized something: when I try to play a personal playlist (like Daily Mix) from within the Sonos app, it fails: it skips song after song and sometimes a small popup ‘connection with spotify lost’... I can only play public lists, albums etc. Additional info: apps on IOS
I successfully converted from Google Music to YouTube Music but I’ve noticed a couple things I can no longer do. I’m not sure if this is the fault of Sonos or YouTube Music but wanted to get them out there so someone can fix them:Can’t start a playlist based off an individual song. You can do this directly from the YouTube Music app so I know it’s possible - just not an option in the Sonos app Can give a thumbs up or down to a song from the Sonos app. This is a bigger issue than it might at first seem since it helps YouTube Music keep track of what you like and don’t like so the tailored playlists they create are more to your liking. They also keep track of every song you “like” as a separate playlist that I like to play sometimes.Anyone else fine other issues that used to be present in Google Music that Sonos can no longer do with YouTube Music?
Hey I have a number of dance compilation albums by global underground which are WAV files stored on my Huwawai P30. Using other media apps such as poweramp i see all the album art on my device, yet in the on this device section of Sonos i don't see any album art. OK this isn't a first world problem, but a really frustrating one, as i have to sift through all the different albums one by one to locate the one i want to play. when i select an album it opens the detail with artist and track list but again Minus the album art. Anyone have any ideas if i can get round this. Thanks in advance.
Since moving from Google Play Music to Youtube Music I cannot play Youtube Music.I have Youtube Music in my browse section of Sonos.When i click on > the only listed thing is my Playlists, there is no where to search for any sort of music or any other option. SImply I cant find anything except for playlistsWhen I open browse other apps eg Sonos Radio it opens up with multiple stations to choose from.Some things I have looked at Settings>Youtube Music>everything is switched onto green.Sonos>Settings>Youtube Music>Account gives me option to remove account, change name, reauthorise.Ideas
Spotify skips to next song or stops playing, other sources work just fine meanwhile This has just started after years of using Spotify , is it Spotify not working with my legacy products which i have not traded up as yet ?
YT music on app on my phone and computer pull up the whole library. But in the sonos S2 app version 12.1 will only diplay my liked songs under Youtube Music>Library>Songs>Songs. Tested that it is my liked songs by removing a few and adding different ones a couple of times and it is updating the library accordingly to that. YT music works correctly on my phone and computer through the YT music app but not in the S2 app. I would just cast from the YT app directly but that is not supported as it was in the google music app.
I have a new MacBook Pro, and my music has a different path. I also just got an iPhone 12. I don’t know how to get Sonos to see my Music Library; it keeps saying it can’t find the server. I have enabled file sharing. I don’t know how to enter the path manually since I don’t know what the syntax is to do so.
I’ve had a couple of Sonos speakers for 2 years. Have streamed from Spotify etc, but have never been able to play my music library. I can identify the folders etc, but when I try to play a library track, Sonos skips over it.The Sonos app is up to date. I have changed my router (and internet supplier, when I moved house) and completely replaced all devices (2 macbook airs, an HP desktop). None has ever worked, I’ve learned to live with it.BUT… recently, by accident, I managed to play an mp3 track stored on my Android (Samsung Galaxy) phone, from a Whattsapp folder. I’ve added other files to that folder, but doesn’t work. I’ve put files in the phone’s Music folder, as Sonos suggest. No joy.Any thoughts?Thanks
Sonos products work intermittently. I had given up on connecting to my imported itunes library then for a period of two weeks it worked, today it does not work again. The connection of my laptop to my home network has always been stable, the stupid software doesn't play the audio
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