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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,174 Topics
  • 51,488 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7174 Topics
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MacaattaacckkContributor I
asked in Controllers and Music services
Failure to reconnect Sonos:3, Connect Amp, ZP100 and soundbar

My system worked until the sonos app was upgraded. (Orange to black icon)  An Ikea book shelf and ZP100 were upgraded and continue to work, but 5 products have become disconnected. Yes I've tried rebooting. Resetting, direct network connections and dhcp address allocations and downgrading (but downgrading capability has been removed) I have a bunch of sonos products with green flashing light that are  available to "connect" but can't register in the system.Any suggestion or do I throw them away?

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2 months ago
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wraowraobearContributor I
asked in Controllers and Music services
apple music on sonos app

Some songs from Apple Music just cannot play on Sonos app. Help

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2 months ago
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thochen2001Contributor I
asked in Controllers and Music services
NAS library now visible but won't stay that way

So, like every *PISSED OFF* Sonos user, I’ve been struggling to make my music on my NAS accessible to my Sonos system. I’ve now noticed (maybe with the most recent “update”) that I can now add my music library on the desktop app. Once I add it, it takes about 5-10 minutes to index, and then it will be visible on my phone. BUT After about 1 day, the music library disappears again and I have to re-add it. Anyone else finding this?

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2 months ago
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JportilloContributor I
asked in Controllers and Music services
app issues

Your new app is terrible. What are you doing to fix it? I am about ready to dump Sonos. I have been a raving fan for many years but you have broken the system. 

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Airgetlam
2 months ago
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ScoltyContributor I
asked in Controllers and Music services
wifi settings - Sonos App

Where do I can change the wifi network in the sonos app? I called Sonos service center for 2 hrs!!  and disconnected by phone

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Stanley_4
2 months ago
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Jweaver6577Contributor I
asked in Controllers and Music services
reconnecting to sonos with a new phone

I had to get a new iPhone. My old one got wet. I attempted to connect to my system after logging in to the app and it won’t find my system on the WiFi  network that it’s on. I check my wife’s phone and I works fine. I double checked the WiFi network and I have it right. Tried the chat service. They told me to call the 800#. 65 min wait. 

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J
2 months ago
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Ski4lifeTrending Lyricist I
asked in Controllers and Music services
Music Library Disappearing

Like many others, I’ve had issues with my music library (WD MyCloud NAS) randomly disappearing.  It’s seems to frequently occur when I take my Iphone or iPad out of Wi-Fi range and then return, causing the app to attempt to “find” the library again with random success.  On the other hand, the web app and/or the desktop app always has access to the library.  It probably doesn’t help that I have two Sonos systems (a Connect and a Port) in different locations so the app appears to take a lengthy time to reconnect to one or the other.Has anyone found a workaround to this issue?  I reset the app numerous times a day, with hit or miss success.  I’m not a tech expert, but it seems the problem resides in the design of the app where everything is run through the cloud.  Could this be a Sonos server issue or just a poorly designed app?

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Bumper
2 months ago
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GyshshdyshdContributor I
asked in Controllers and Music services
cant even add speaker on new app

How do I roll back to previous version of app? I can’t even add a Sonos one to my setup without an hour of troubleshooting. I will never buy another Sonos product but I at least want to use what I have paid for lol

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2 months ago
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johnwendoContributor I
asked in Controllers and Music services
Album or Station?

The new app does have a mind of it’s own. When I search for an artist and select an album the app chooses to play a ‘station’ of artists loosely similar to the one I wanted. It will play multiple tracks before it even gets to one from the selected artist and then it’s not a track on the album I wanted.  Does anyone have a solution?  

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2 months ago
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nf76Contributor I
asked in Controllers and Music services
Sonos Radio HD in Portugal?

Hi at all. I live in Portugal and I ask you when its possible to subscribe Sonos Radio HD in Portugal.  Thanks at all. 

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2 months ago
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dmbyrnesEnthusiast I
asked in Controllers and Music services
Itunes Music Library - where is it?

Just updated the Sonos app on my ipad, and do not see a way to link to my itunes music library. How can I do this?

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2 months ago
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hcb007Contributor I
asked in Controllers and Music services
Music Library keeps disappearing

Since the recent upgrades of the Sono software (OS X client and iPhone app) the system keeps losing the connection to my Music library.I have a Sonos boost which I was using for the library. The new app does not seem to see it anymore.

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2 months ago
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Lynn GTContributor I
asked in Controllers and Music services
Lost Italian radio stations

Until last month, we have listened to Italian radio station Radio 70 80 90 and Radio Deejay on our Sonos 1 system. We’re in the UK and learning Italian, so really enjoy listening and learning. However, a couple of weeks ago, after the system upgrade, we lost all our Italian stations and are now no longer able to access them. Does anyone else have the same problem and been able to fix it. We’ve tried adding the stations but that hasn’t worked. And searching by country shows no stations at all for Italy!Help!!

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2 months ago
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Gabo2312Contributor I
asked in Controllers and Music services
I returned the Era 300

Today I returned my era 300 because of the app, I tried to contact customer service and no one called me. how awful.

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Ken_Griffiths
2 months ago
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DjestesContributor I
asked in Controllers and Music services
poor app

New app is absolutely terrible.  Very unresponsive and reliable.  Clunky for sure.  I just turned a friend to sonos (another one) and the first comment was poor app!   I rather go back to older version.   

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2 months ago
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jsimmyContributor I
asked in Controllers and Music services
Lost Speakers in Home System

Hi, Last night I lost half the speakers in my home Sonos system.What I have:Era 3002 - RoamsMoveBeam2 - Sonos One 1 - Sonos SLSYMFONISK - Picture FrameSubwooferBoostWhat I lost:2 - Sonos One 1 - Sonos SLSYMFONISK - Picture Frame1 - RoamBoostI did the factory reset to re add the speakers and it worked for a second and then disappeared. For some strange reason, they started to play music not from my list when I manually hit the play button on the speakers. This exact same thing happened at my girlfriend business sSnos system about a month ago. Eventually it fixed itself after a frustrating 2 weeks. My question is will my system fix itself as well? I already spent 2 hours this morning trying to troubleshoot with all the tips on the website and tips I found on Reddit with no avail. All these issues started happening after the launch of the revamped app. We had no issues for over 5 years until the app was updated. Please help!!Much appreciated.  

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2 months ago
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BOS PVCContributor I
asked in Controllers and Music services
What is the timeline for you to restore the features you took away with the terrible new app?

Is there a page somewhere that lists by what dates the features you TOOK AWAY will be restored? Including NAS-based music library in search results? Ability to re-index NAS-based music library? Returning the alphabetical side navigation to speed movement through the music library?

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jgatie
2 months ago
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J123456Avid Contributor I
posted in Controllers and Music services
IOS vs Andoid app design of the new app UI

It looks to me like the new app was actually designed and built for IOS. Corners of surfaces/views are far to rounded, theres no navigation drawer, no toolbar, no bottom, sheet, snackbar, floating action button etc standard UI components that Android users are use to. Anyone else on Android feel this way?Also some of the design choices are weird, the mini player/now playing screen bottom corners are rounded they should be straightned out so they blend in to the navigation bar, and why the mix of circles and square images looks awful to me especially in grids.  

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2 months ago
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ShaggysContributor II
asked in Controllers and Music services
Radioplay gone from S1??

HiDid RadioPlay dissapear from you guys as well? I am on S1 and got a message to authorize the account agian, but it never worked. I removed RadioPlay to add it again, but its not in the list! //Lasse

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controlav
2 months ago
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Turtle1234Contributor II
asked in Controllers and Music services
Update

A simple question for Sonos.When will the ‘clear queue’ problem for mobile controllers be fixed ? The system is unusable unless I happen to be on my desktop PC. 

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candynewgas
2 months ago
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kevdaw76Contributor I
asked in Controllers and Music services
upgrading to s2 app

I’m thinking of buying a play 1 and play 3 how do i know if these can be upgrading to the s2 app

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jgatie
2 months ago
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John94Contributor I
asked in Controllers and Music services
Sonos not connecting with Napster

My Sonos system is not letting me listen to any songs via Napster. The Sonos system is working fine via Sonos Radio but failing to bring any songs through via Napster. I tried the Napster App and is working fine as its own entity. Disconnected from Sonos and reinstated but no luck. I then tried to connect Apple Music but wouldn’t connect to sonos. Can you point me in the right direction of sorting this? When browsing Napster via Sonos all menus are empty .

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2 months ago
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sh8kinContributor I
asked in Controllers and Music services
product update

(running Android IOS) since updating my old sonos system (June 25/2024)to the new version on the app, its constantly asking for a software update. I click on it and the app states that its all “ up to date” then reverts back to the screen asking for a software update. I can not get into the app its a constant cycle that wont go away! i have deleted the app , forced it to stop then restarted the app, I have tried up plugging everything even the router to no avail. this is very frustrating, I even forced closed the update from the app store and its still the same! no one at Sonos help has any answers I figured I would put it out here.   I was so happy using my S1 app it worked fine before i was forced to update it all….now this BS, I am ready to start looking at other stereo products does anyone have an answer to this or had similar issues?

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2 months ago
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BillinDCContributor I
asked in Controllers and Music services
How do you save a playlist in the new app

I don’t see a way to save a playlist, clear a queue or delete songs from a playlist on the new app

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2 months ago
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scolContributor I
asked in Controllers and Music services
Android 14: "Something went wrong" when accessing Deezer Favourite tracks.

Is anyone else experiencing this issue since the AWFUL new app was rolled out?  Neither deleting app cache/data, reconnecting to service, nor updating to v. 80.03.03 helpedI do happen to have 947 titles in Favourites if that's relevant - all downloaded locally.Any advice or assistance appreciated!

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R
2 months ago
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