Sonos cannot find my music library

Hi ​@BloodyAnnoyed, welcome to the Sonos Community!

I’m sorry to hear that you’ve having issues with connecting your Music Library to Sonos. So the community and I can provide additional assistance, we’ll need some more information from you.

Just to confirm, was this the support article you followed? If so, what are the errors you receive when trying to index your music library? You mention being denied permission which makes me think that the Sonos Library Server service doesn’t have full disk access. 

If you have any screenshots of what’s going wrong and any error messages, please share them here and I’ll have a look into the next steps for you. You could also reach our to our support team who have the tools to remote into your system, see what’s going wrong, and help resolve this for you.

I hope this helps!

Well, I had connection issues too. Appeared a bug in the app in combination with Playbar, Sub and Ply Ones as surround system. If you have a combined system, just try to disconnect and see if it works on separate devices. 

I deleted the S2 app then redownloaded it and have been able to get the app to find my music library.

However nothing will actually play.  I get error messages,”Access denied” or “Content is unavailable”. Frustrating but an improvement from yesterday.

Thanks for the support article. I’ll try that and see what happens.

Full Disk Access to Sonos Library Server was already checked.

In Music Library Settings when I try to scan for new content the app says it cannot find the library.

I went back to the Music folder on my external hard drive and checked its info.  Under sharing and permissions there is a hidden name at the top above mine that is swirling saying “Fetching...”.  Perhaps that is Sonos loading my music library?  I assume I just have to wait.  The folder is 250GB.

Unfortunately the support team works when I work so they are not of use to me.

The support article I followed was the one with the steps to add the music library path to the app.  It was the only one I could find.  I tried it multiple times with no success then I deleted the app totally days later, reloaded it logged in and now the app can find but not play my music.  

Hi ​@BloodyAnnoyed,

The access denied error can occur due to a few different reasons. You already have checked the permissions I suggested and followed the support article, so it’s possible this is a firewall issue, either for files or for the Sonos app. Try these steps to allow SMB sharing on your system:

We also have a support article for allowing Sonos through your Mac’s firewall, I’d suggest making sure that is correctly configured too.

If this resolved the issue and you don’t get the “Access denied” error message, please let me know, but I hope this helps!

The firewall settings were all correct.

Any other suggestions?

Just an update.  No change.  

I tried to play a track from my music library and I get the error message “Content is unavailable”.  After that the play button has been replaced by a spinning ‘loading’ symbol.