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Hello,

 

The Sonos App on Android is no longer functional when it comes to playing Playlists stored in a Synology NAS. We are only able to play one playlist, but we can see the others. We have attempted several remedies, including:

  • Deleting the Music Library path in the app and re-adding it
  • Manually deleting the .m3u files in the NAS, and resyncing them
  • Reindexing

This solved *nothing.* In fact, there are now double listings for the playlists in the app, even though each file is only there once.

 

Has anyone else experience something similar? Please chime in if you have, especially if you have a fix for this issue.

 

And *yes,* we are using SMB 2. on our NAS

 

I apologize if this comes off as frustrated, but frankly this is, on such expensive equipment.

I can well bet it’s frustrating. Have you called Sonos support yet?

 To avoid have double playlists, or double anything, disable the Recycle Bin in the Synology settings.  Maybe the Recycle Bin is in the same root folder where your music share folder resides so a Sonos index is picking both the playlists in your music folder and in the Recycle Bin folder.

 Don’t know if this will help, but my M3U playlists are in a folder named “Playlists”.  That “Playlists” folder is in the Music folder with the rest of the folders whose names are genre names.   So in my Music folder there would be something like….Jazz, New Age, Playlists, Rock etc.

The support for music on NAS is really poor - almost unusable.

I have loads of M3U playlists and whenever I start one the queue in the app says there are nearly 40K songs queued (despite the playlist only having a few hundred). It even does this if I pick an artist (not from a playlist), select All then randomise.

Also, playback randomly stops, and when you try to restart by selecting the playlist again and picking an item that is maybe 50 songs down, it either doesn't play or it starts higher up in the list.

I don’t use streaming services as a) I have a large personal collection I've already paid for; and b) I don’t support them as the royalties they pay artists are shockingly low; so I want to easily listen to the music I own - this used to be flawless on the old app.

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I have loads of M3U playlists and whenever I start one the queue in the app says there are nearly 40K songs queued (despite the playlist only having a few hundred). It even does this if I pick an artist (not from a playlist), select All then randomise.

 

This is such an annoying bug. I get all kinds of “something went wrong” errors when trying to change songs or clearing the queue with this. 
 

There are many threads on this and it is acknowledged by Sonos. If you haven’t done so yet, it would be helpful if you reported this to Sonos support through phone or chat. Sonos accounts here say they won’t prioritize this as the number of complaints are low.  

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