This is so frustrating. Amazon music's ultra HD sound quality is supported by my Sonos system. However, connecting to amazon music is unusable. I mean, Spotify is clunky but at least it works. Amazon I can't even get it to work.
Is this a thing? Or just me?
I suspect it’s just your system, not ‘you’. The only thing I see as an issue on the status tracker at the moment is an Alexa issue.
Hard to tell from your post, so I’ll suggest a few things. First, try removing Amazon from your Sonos controller, and then add it back in. Next, if that doesn’t help, I’d try a full network refresh, by unplugging all your Sonos devices from power, then reboot your router. Wait a couple of minutes before plugging back in your Sonos.
If that doesn’t help, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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