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Search doesn’t work until I end app (iOS)

  • March 5, 2025
  • 6 replies
  • 83 views
L

At least once a week I am unable to use the search in the app. It appears as though it is going to search and then goes back to the Home Screen. Without fail I can search if I close and reopen the app. 
 

********** is a recent Diag. 
 

Does anybody else experience this?

Moderator edit: Diagnostic number recorded and removed

Best answer by AjTrek1

​@LiveFreeAndRun 

Please remove the diagnostic reference ID. That is considered as “Identifiable Info” by Sonos to protect your security.

To your question….

Make sure your device OS is up-to-date as well as the Sonos App. After verifying that your device is up-to date I suggest the following:

  1. Delete the Sonos app
  2. Upon reinstalling select “Join and Existing System”
  3. Wait for your system to be found
  4. Sign-in with your credentials
  5. Try search feature

Let us know the outcome.

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6 replies

AjTrek1
  • AjTrek1
  • Answer
  • March 6, 2025

​@LiveFreeAndRun 

Please remove the diagnostic reference ID. That is considered as “Identifiable Info” by Sonos to protect your security.

To your question….

Make sure your device OS is up-to-date as well as the Sonos App. After verifying that your device is up-to date I suggest the following:

  1. Delete the Sonos app
  2. Upon reinstalling select “Join and Existing System”
  3. Wait for your system to be found
  4. Sign-in with your credentials
  5. Try search feature

Let us know the outcome.

Together Everyone Achieves More = T.E.A.M.
L
  • LiveFreeAndRun
  • Author
  • Contributor I
  • March 6, 2025

Thanks ​@AjTrek1 - I can’t see a way to edit my post to remove the diag. Am I missing it?

AjTrek1
  • AjTrek1
  • March 6, 2025

Thanks ​@AjTrek1 - I can’t see a way to edit my post to remove the diag. Am I missing it?

Click the three Dots (…) on the lower right of your Post and select “Edit”. Remove the reference ID then click “Send”.

Together Everyone Achieves More = T.E.A.M.
L
  • LiveFreeAndRun
  • Author
  • Contributor I
  • March 6, 2025

That’s what I thought I should be able to do - strangely it doesn’t let me edit my original post - just my reply…

AjTrek1
  • AjTrek1
  • March 6, 2025

That’s what I thought I should be able to do - strangely it doesn’t let me edit my original post - just my reply…

That’s very strange 🤔. Try refreshing your browser. If the issue persists reach out to a Moderator and advise them of the issue as it could be something gone wrong with Gainsght.

Together Everyone Achieves More = T.E.A.M.
L
  • LiveFreeAndRun
  • Author
  • Contributor I
  • March 10, 2025

​@LiveFreeAndRun 

Please remove the diagnostic reference ID. That is considered as “Identifiable Info” by Sonos to protect your security.

To your question….

Make sure your device OS is up-to-date as well as the Sonos App. After verifying that your device is up-to date I suggest the following:

  1. Delete the Sonos app
  2. Upon reinstalling select “Join and Existing System”
  3. Wait for your system to be found
  4. Sign-in with your credentials
  5. Try search feature

Let us know the outcome.

I performed these steps and the symptom continues. I’m able to type 3-5 letters, see a spinning circle briefly and the search closes bringing me back to Home Screen. I recorded the behavior. Without fail ending the app makes the search work again. 

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