I have noticed that the “Your Sources” item appears to have a mind of it’s own and someimes is visible on the Home screen of my iPhone app and sometimes it isn’t. I believe this is bcause if the Sonos app cannot see ony of the sources the option does not show, but will only show if one of the sources is available. For example, my TV comes from my Virgin 360 box and feeds my Sonos soundbar via an optical cable. If the Virgin box is off, there is no “Your Sources” option, but if it is on, then “Your Sources will show in the appropriate room with “TV” as a selectable source.
Of ocurse. it should be showing all the time as I have a Music Library stored on a NAS drive whic is ALWAYS on, but for some reason, Music Library seems have a wraith like character in that sometimes my app sees it and sometimes not. This is on both the iPAD and iPhone apps. The strange thing is that even when the apps do not “see” it, the Windows desktop app and the Web based controller have no difficulty is not only “seeing” the library, but also playing music from it. Of course, the indexing of the Library is totally screwed but I do have a couple of Sonos playlists compiled which I can fall back on.
Hopefully the next few weeks will see fixes for the indexing and the “now you see it now you don’t” nature of the Music Library.
If the TV soundbar ‘room’ is selected and in focus (top of the room selector) then the TV icon should show under ‘Your Sources’ - at least, that’s what I see here within the iOS Sonos App.
My NAS local music library shows permanently in the App - and I’m not having any issues with indexing. What are the issues you’re seeing with indexing your library? - if there are some errors, then that might be the reason that your library display is intermittent. Have you tried a smaller ‘sample’ library that indexes okay to then see if the library under ‘Your Sources’ then stays visible/available?
If the issues persist then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
The music library issue has been reported to Sonos and I even have a ticket number but they did advise me that it is a known issue and gave me a ticket number but cannot tell me when it will be addressed.
I can now reliably see “Your Sources” where and when I expect to, but whether the Music Library is listed or not appears to be in the lap of the gods at present For example, right at this minute I can use the Windows app to start a playlist on one of my speakers and then, by selecting that speaker in my iPhone app I can stop, start, skip or replay the tracks. But “Your Sources” is not displayed in the app becasue the speaker is not in the romm where the TV is, and therefore my Music Library is not displayed as a source.
Even on the days when the library is visible as a source I am unable to select anything using the iPhone or iPad apps. I just get the dreaded “Somthing went wrong - please try later” message. However, if I select “Settings / Manage system / Music Library / Detect Music Libray” it tles my that the music library is synced so who knows?
Strange as all my compilation albums show all of their tracks, which I’m able to load to a queue and play etc. Sea attached example taken from my iPad Sonos controller - I’m just wondering if it’s perhaps a tagging issue? FWIW, In my use-case the ‘Album Artist’ tag field is set to ‘Various Artists’ and the Artist tag field has the name of the actual artist or band etc.
Not sure it can be a tagging issue because it’s the same library that displayed fine prior to “The upgrade”. And I’m not the only person with this issue as these pages will attest.
Not sure it can be a tagging issue because it’s the same library that displayed fine prior to “The upgrade”. And I’m not the only person with this issue as these pages will attest.
It’s a bit of strange one then? - I’m not sure why it works here for me? Admittedly, I thought the library issues around compilation albums had been fixed.
Anyhow, I sincerely hope the issue gets fixed for you (and any ‘others’) soon.
I have this problem since ages, since the random total app revamp, a simple thing i need to do, change my sonos 5 to line in, and it's impossible. The your source menu just doesn't appear. Rarely it does, very randomly . I am so angry.
I have this problem since ages, since the random total app revamp, a simple thing i need to do, change my sonos 5 to line in, and it's impossible. The your source menu just doesn't appear. Rarely it does, very randomly . I am so angry.
Maybe an SSDP/mDNS discovery issue with your Five. Maybe reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App (with & without the line-in showing), note any references and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
it was all working fine before the big app revamp. thanks for the tips, unfortunately it's far from reproducible, it's just random. I have my workaround through home assistant luckily.
it was all working fine before the big app revamp. thanks for the tips, unfortunately it's far from reproducible, it's just random. I have my workaround through home assistant luckily.
Well it can be a variety of things on the local network or mobile device that can cause the issue - so it’s perhaps best to gather the diagnostic data and see if Sonos Support Staff can pinpoint the issue for you …and then go from there.
Before the app revamp, the menu to switch to line-in was in a fixed place, and you could always get to it. There was no way it could break, it was just there. Now it appears only on some conditions (why?!? if I have a sonos 5, I should always be able to get to it to switch to line in). Those new conditions are broken. I also tried to install the old app and it works (how could it break?!). I'll send app diagnostics and see what they say.
Before the app revamp, the menu to switch to line-in was in a fixed place, and you could always get to it. There was no way it could break, it was just there. Now it appears only on some conditions (why?!? if I have a sonos 5, I should always be able to get to it to switch to line in). Those new conditions are broken. I also tried to install the old app and it works (how could it break?!). I'll send app diagnostics and see what they say.
Sonos have changed things in terms of multicast device discovery of devices by the controller App so I suspect it’s that which is causing the issue in your case. See attached.
Personally speaking, I have multiple line-in sources from my players including a Sonos Port, Fives and Era 100/300 and they’re all present and showing 100% of the time as long as the multicast discovery of the player is working okay - so I suspect you have an intermittent issue with discovery. It can be caused by things running on your mobile, such as security software - VPN clients, site blockers etc. or it can be something on the network itself, such as WiFi extenders, EoP adapters, managed switches or a router setting.
Hopefully the diagnostic reports will show something when you discuss the issue with Sonos Support. Hope you can get the issue resolved.
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