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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,932 Topics
  • 54,351 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7932 Topics
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Vibe4itEnthusiast I
asked in Controllers and Music services
Lost ability to index (MacOS desktop)

My one saving grace in all this was that at least I could still index from the desktop app (as the subject).Now I’m getting the error message that says the path has changed or the device is no longer powered up, neither of which is true. I realize this is not uncommon in the last few months, but I’m not as savvy as I would like to be. Everything is updated, heaven help me. File sharing, and so forth is still on. No permissions have suddenly changed.I’m reluctant to do anything too big before consulting people who know more than I do. Right now, not being able to index. My most recently added files isn’t the worst thing that could be happening, as we know from the last three months. I don’t wanna reduce the functionality I have by acting rashly. But my collection is on going so I would like it to be updated as often possible. I would appreciate any suggestions for how I might get myself back on track here. Thanks in advance. 

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2 months ago
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sroussetContributor I
asked in Controllers and Music services
Did 100 song queue limit also return with new app?

With the latest app update it seems like I can’t load playlist longer than 100 songs from AMZN playlists.  I tried with the desktop app and it worked fine.  Tried same playlist via the iphone app and it loads only 100 songs.  I know this was an issue about a year ago, but it seemed to be working fine until recently and I’m guessing it is the new app update.

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MoPac
2 months ago
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kprProdigy I
asked in Controllers and Music services
Why does Recently Played and Sonos Favorites turn to placeholders on Android app?

What changed in today’s release that seems to start causing this again? Just updated the Android app to today’s 22 Jul 2024 version (mine shows 80.05.06-release+20240717.cbccdb2) and the Recently Played and Sonos Favorites section again lose content after 10 seconds from starting the app and home screen being finished loading and just display grey placeholders.     I have TuneIn stations in the favorites. In the previous app release the same happened but when I added TuneIn (New) service those sections started working ok and no longer lost content. But now the same error situation happens again and that same isn’t helping. I’ve tried but not helping:rebooting router rebooting 4 x One + Port rebooting phone re-authorizing TuneIn uninstalling Sonos app and re-installing removing TuneIn and adding it back resetting the app How do I fix this without buying a new router?iPad app correctly displays and keeps the content.Edit: as I earlier mentioned in another thread, the Android log shows ag

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2 months ago
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PoseyHipsterContributor I
asked in Controllers and Music services
Would like some clarity on Sonos' position on Plex integration

I don’t want to pile on, as the negativity in many of the posts I’m seeing here doesn’t seem to be helping the situation.  I’m very disappointed that the new app seems to have broken everything that I use Sonos for and that my investment in your products is on the verge of obsolescence.I have nine Sonos/Symfonisk speakers around my house.  I have a very large music library (345 GB, ~60,000 tracks) which I host on a Plex instance running on a Synology NAS.  I don’t use streaming services at all.  Other members of my family do, but I’m interested in listening to the music in my own library.  I am a dinosaur.I saw the note that says that support for local libraries will be restored in mid-June.  It’s not clear to me whether that is the Sonos “Music Library” or if that applies to Plex.  The Sonos “Music Library” generally doesn’t work well for me, because my library is too big.  If Plex support isn’t going to be restored, then my Sonos speakers will become paperweights as far as I’m concer

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2 months ago
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AthloneBillContributor I
asked in Controllers and Music services
BBC Sounds on new App - fast forward / rewind not available

BBC Sounds on new App - the fast forward (30 seconds) and rewind (15 seconds) controls are no longer available. The Repeat and Shuffle buttons are shown instead.Can you restore the forward/rewind controls please.New app….Old App with fast forward / rewind..  

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2 months ago
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jreddawayRenowned Enthusiast I
asked in Controllers and Music services
Windows Controller App Update 9 Aug - Any Experience/Feedback?

I got the message below when I noticed an “Update Now” icon in my Win 10 Controller V 16.2 Has anybody out there installed this? The fact that it warns that “during the update all audio playback will be stopped” makes me very suspicious that it will actually do a firmware update as that’s the message you get when you do that.Call me paranoid but that’s the last thing I want to do as I am still happily running V16.2 firmware.Any comments/advice?

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2 months ago
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F1shyContributor I
asked in Controllers and Music services
Problems with connection to apple music

After years when my Sonos system (two pairs on Sonos 1 speakers, one Sonos soundable and 1 Sonos roam) worked fine playing music from the Apple Music service using any combination of controllers on my Mac, iPhone and iPad,  things have recently (last week or so) gone very wrong.Sometimes Sonos will fail entirely to play things from Apple Music saying that the connection to Apple Music has been lost, Sometimes it will start, but then part way through a track it will skip onto the next track and Sometimes it states it can play the track because it is encoded wrongly.All of this whilst I can easily play the relevant track directly in Apple Music (without using the Sonos speakers) showing that my network happily connects to Apple Music.it is also worth noting that all of my devices are connected via the home wifi and do not utilise any bluetooth or wired connections.On the basis ofd other discussions I’ve tried unplugging/reconecting and rebooting my entire network and reinstalling the con

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2 months ago
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phmkingstonAvid Contributor III
asked in Controllers and Music services
Music Library Album Art

Can I expect to ever see album art for my personal library. It was all there before the app update!

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2 months ago
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sklein11Contributor I
asked in Controllers and Music services
Apple Classical Android

Has Apple ever explained why it has not made Apple Classical available on Sonos?  I would ask Apple, but it seems that Android users can't post to the Apple Forum.  I have read various "work arounds" suggested on this site, but either they are iOS specific or are more cumbersome than I want to deal with. If anyone feels like yelling at Apple for me, tell them that an unhappy user just signed up for Apple music, largely for the Classical app, but will cancel if he cannot use it with his Sonos Speakers. 

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2 months ago
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R999Trending Lyricist I
asked in Controllers and Music services
1002 Error when trying to add Library

After the last update (late July) the dreaded 913 error has been replaced by a 1002 error when I try to connect my Mac based music library so the system is still unusable.  I've removed the Boost the system was using, moved all components onto wifi, the wifi signal is strong, the firewalls are set up to allow Sonos connections, and the right file sharing permissions are in place.  Does anyone have an ideas if this is still an app related issue or another problem.   (Oddly, when I switch off the firewall completely - I revert back to the 913 error when trying to add the Library)

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2 months ago
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JohnTheGreatContributor I
asked in Controllers and Music services
What stops Sonos from making the old app available?

What prevents Sonos from making the old app available? Is there a legitimate reason (like a technical blocker)?Or is it just an ego issue (the company leaders prefer to let users suffer through this for months rather than admit the blunder and fix it immediately with a rollback)?

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2 months ago
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Scuba GirlContributor I
asked in Controllers and Music services
No radio stations

Sonos is now rubbish. No radio stations work anymore. When is this system going to be fixed. The company is trashing the app. I’m so sick of this now. 

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2 months ago
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DS_71Contributor I
posted in Controllers and Music services
can’t login as system manager

Going round in circles here , keeps asking me to login as system manger but I’m already logged in ???

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2 months ago
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janwonContributor I
asked in Controllers and Music services
login

i do get anoid to sonosi have to log in almost every time i want to listen i only want my speakers to play not type maybe i schould just get something more simple sound systemhave a nice day jan

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2 months ago
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BloodyAnnoyedContributor I
asked in Controllers and Music services
Unable to add music library in new sonos app

After several attempts I am not able to add my music library in the new sonos app.  My library is on a separate hard drive attached to my mac.I put in the path and nothing happens. Not even an error message.  What am I doing wrong?  Or is the app still stuffed?

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UKMedia
2 months ago
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farcusContributor I
asked in Controllers and Music services
Tunein constantly crashing on new app

Since updating the Sonos app a week or two ago (version 80.02.07 on Android) trying to use the Tunein app it constantly crashes.Loads, plays for 10 to 20 seconds, crashes and the restarts itself and repeats over and over again.Other streaming apps within the sonos app work fine (spotify, sonos radio)

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2 months ago
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SwanersonContributor I
posted in Controllers and Music services
Sonos is unable to access our Soundtrack account...

We’ve run Soundtrack on our Sonos system here at the brewery succesfully here for a number of years and now we are unable to access our Soundtrack account. Waited on hold 15 minutes and once I finally got connected to a human being I got cut-off and disconnected after giving him my diagnostics file number. On hold again now, not a happy guy. Anybody got any advice to offer?

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controlav
2 months ago
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RbradleyContributor I
asked in Controllers and Music services
Connect Amp not showing up in app.

My connect amp is used for my speakers on the deck. Pulled out my phone and my play 1 speakers are all listed and my amp is missing. Went in the basement and checked and it had power, so I recycled power to the amp and it showed up in the amp and worked as usual. This is the second time the amp is not showing in the app. Recycled power and back in business. The whole system has been working for years without issue until now. Is it the new app???Looking forward for help in this matter. Rich

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2 months ago
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tbahnerContributor I
asked in Controllers and Music services
Sonos 2024 privacy policy change; Sonos can now sell your personal data

Sonos: why did you change the 2023 version of the privacy policy in 2024 and remove the sentence: "We do not and will not sell your personal data to third parties." The statement has been removed from the 2024 version of the privacy policy in the United States, though it is still present in privacy policies in other countries. See https://www.macrumors.com/2024/06/14/sonos-privacy-policy-change-suggests-it-might-sell-your-data/I’m posting this to create broader awareness with the hope others will take notice and provide their feedback to Sonos. Sonos: it seems the 2024 app screw up wasn’t enough to alienate your existing and some now former customers. Seems like yet another nail in the Sonos coffin…now Sonos is telling me they can pull data from my households and monetize my personal, private use of my system? This leaves a bad taste in my mouth. I now ask, “why Sonos, why the change?” What say you?

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sigh
2 months ago
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Arms1Contributor I
asked in Controllers and Music services
Connecting my playbar to my iphone

I am trying to set my Sonos system up in my new apartment and i have been waiting 24hrs!!!!!!! for an update to complete which is supposed to allow me to connect to the playbar via my iphone. How can an update take this LONG!!!!! 

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2 months ago
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User281413Contributor I
asked in Controllers and Music services
app

Why does the system drop connectivity and after three reconnections still does not show connected.  Horrible app and now the system doesn’t work properly.  I loved sonos but won’t spend any more money until it works.   Dropped again on network.  Now have to set up again from scratch.  Really bad.  I guess I can’t blame them for making it hard to provide feedback or get a technical answer. Probably because of the inundation of calls from angry soon to be former customers.  Moderator edit: combined posts

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2 months ago
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Eilis BContributor I
asked in Controllers and Music services
Following the App fiasco, has anyone tried using a VPN to successfully access radio stations outside of the UK with TuneIn??

I feel totally bereft without access to my favourite radio stations in Ireland (RTÉ) and the US (mainly npr, country, bluegrass and americana stations). This was the reason why I had invested in four Sonos speakers and had been planning to upgrade. If I subscribe to a VPN, will it work with TuneIn for the international stations as previously? Will I have to also subscribe to TuneIn? Thank you from a devastated Sonos user.

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controlav
2 months ago
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Johnnyrocket1111Enthusiast II
posted in Controllers and Music services
Iphone App not showing folders of Music Library.

Seems the recent update on my iPhone Sonos App killed the link for the music library viewing. As if you go to the link for my music folders that are currently linked, but when you click the link for music library, it goes to a new page with a new search function for several different music sources and music library. Not the actual library folders. Is this a recent new update. As you can’t actually view the individual folders. I can view them on my iPad, they show correctly and play as intended. Also, searching for music gives limited results. 

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2 months ago
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Nolan McCoyContributor I
asked in Controllers and Music services
New Software release

I love Sonos.  with the new software, I felt like I was in the twilight zone.  The response time between making a volume adjustment or hitting play or pause is like 10 seconds.  Received many errors cannot connect to system, selection won’t play.   The graphics on my phone would ghost and load after 10 seconds.  I deleted the software on my phone and reloaded several times with no improvement.   I just want to play music at the end of the day when I come home from work.   And right now it is not possible. I called the Customer service department twice - first time 65 minute wait , yesterday 105 minute wait.  The chat feature indicated no representatives available.   Can Sonos please provide the option to use the old software - for 6 months , until they resolve the new issues.   I just want to play music. 

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2 months ago
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GwaihirContributor I
asked in Controllers and Music services
Sonos android app only reads latest entries to server

The last weeks I have been updated Sonos when ever there is an update. Problem is, and has been for several weeks, that when I add a media server, only my latest addition shows.Now only 5 folders with albums are shown in Sonos, but I have several houndreds of folders.Why is only the last few shown? I have deleted and set up the NAS server several times with the same result.Regards Ronny

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2 months ago
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