Controllers and Music services

When I sign into the Sonos (B/W) app and regardless of what I select once in the app it tells me to log out and log back in. My Play1 speakers stopped working months ago and I cannot get them re-added to the system because I can’t get past message to log out and log back in.  Any ideas?

I WOULD LIKE TO KNOW HOW TO TRANSFER MY SYSTEM BACK TO ORIGINAL OWNERSHIP?

Hi,I can choose a number of music-services to play from, but when choosing a radio-channel, nothing happens - the “what circle” merely keeps spinning. How can l trouble shoot? Br. Søren, DK

I have just added a Sonos Sub Gen 2 to an existing pair of Play 5 Gen 1 speakers. Had to downgrade the Sub for use with S1 app. I was wondering how best to adjust the speakers’ EQ>Bass and Sub’s Sub Audio>Sub Level. So should I set EQ>Bass to 0 and let the Sub push all the bass?

Why can't I authorize Sonos Radio? Klaus

My Sonos app on Windows no longer functions. It just goes round in circles, It starts with saying that it needs an update. When pressing update it says it doesn’t need an update as everything is up to date. I can then press more options, and select “continiue using sonos app” which will tell me that my products haven’t been registered. I press Registere products and enter in my credentials, and sonos tells me that my system is updated. Pressing OK just takes me back to the same screen saying I need to register. Restarting the app just takes me back to start with the app saying i need to update.I’ve tried resetting the app, and then join existing system, But that also takes me to the starting point saying that I need an update.Repairing or re-installing the app doesn’t solve the issue either.Does anybody have an idea as to how to make it work again? The app on the phone works; but is aapparen

Hey Sonos,Could you clarify the situation with Last.fm integration? Initially, it disappeared from the mobile app but was still accessible on the desktop version and functioning in the background. However, it now seems to be entirely unavailable.Could you please confirm if there are plans to restore this feature soon? Thank you.

Hi,I've just released a very simple, free, one page iOS app to control audio settings for speakers, it's called Zonus.The focus is on reliability and easy access.More features coming soon.Available on Apple App Store Welcoming feedbackEnjoy =)Moderator Note: Modified in accordance with the Community Code of Conduct.

Please oh please can there just be some way to clear all music so each speaker doesn't show something different when you never intend such a thing. Is Sonos ever going to add this much desired feature?It is so very frustrating… to go from maybe a few days ago listening to one speaker, and a few days later it's still showing that.   You can't unclick all, which would be a simple solution.  Help?

Help! I have Amazon Music unlimited in New Zealand, and it's driving me inane trying to get it work with the Sonos App. I can't just add it as a service but have to use a convoluted process with Alexa and it just doesn’t work nicely. I can’t easily select different music for different rooms, and today nothing would work for my wife on her phone. I really don't want to have to swap to another streaming service again. Can anyone tell me why I can't simply add a service in the Sonos app? Amazon Music is available in New Zealand. I have a family account. Especially after how much I have invested in Sonos products since December 

For years I have streamed SirusXM music (or my Apple/iTunes Music Library) to all of my Sonos speakers, mostly Play5 and Roam, but now they can only be played from my iPhone 15 to the speakers,  My iPad sees the speakers but the sound does not come out of the speakers and it eventually gives up and stops trying. This problem appeared in the last 1-4 weeks.All Sonos speakers have the current firmware.All Apple devices are using the current iOS or iPadOS.  No recent network hardware changes.All speakers are accessed via wifi & AirPlay. No ethernet involved.

Has anyone found a way to confirm that a Sonos Boost is connected using the New App?  In the Old S2 App the Boost would show in both the System listing as well as in the “About My System” listing. Thanks Dave Wilkinson

When I play music from a Pandora station, Sonos shows the song title “on Napster” instead of “on Pandora”.  What has changed? 

I'm wondering why I'm no longer able to play my Mixcloud content on my Sonos speakers. Adding my uploads to the queue, at first there's nothing (error 1002), but soon after the queue does appear. However, when I try to play the queue, nothing will play. If I try to play an individual song-mix "show" from the list of uploads, I get the error again, and nothing happens. I can play my bought content an Bandcamp okay in shuffle mode. I tried playing a Featured Playlist from Tidal, but got the error again and nothing. I'm not able to clear the Mixcloud queue that's still showing. When I try to play a radio station, after some spinning of the circle I get "Unable to play the radio station".Is this a known problem with Sonos? If so, is it something that will ever be remedied?Further investigation leads me to believe that Sonos is rendering my speaker relegated to the S1 Controller obsolete. Offering me a 30% discount on an upgrade is not something I want or should need to do.

The app uses 1.15 GB or RAM. I’m not even using it actively. It’s huge!For the support, my diagnostic number is **********.Related:Moderator edit: Recorded and removed diagnostic number 

Hi,I just noticed that songs from Youtube Music service are repeated infinitely! If I scroll down a playlist or album, the same songs of the list are loaded again and again (Ex. if I open a playlist with 50 songs and scroll down that list, it does not stop on the 50th song, the app just loads these 50 songs again and again). This happens on some playlist and/or albums, but “unforunately” not on all (some playlists/albums work normally. If I try to load such a playlist/album the queue is filled up with thousands of songs, sometimes over 20’000 songs are loaded into the queue.This leads to heavy performance issues! (Queue flickering, songs are not playing, skipping/selecting songs not working, etc.)It happens in the Android and web app. Not sure if it is a problem of Sonos, or the Youtube service plugin.Anybody else facing this problem?

Impossible to connect to local streaming radios like One FM, LFM, Rouge FM in Switzerland.it looks like connections works from time to time but always though it is not true with RTS Première and Spotify.What is the issue with these radios?

My system is never found.  I have multiple rooms with Speakers, soundbar, sub and receiver.  It’s so unstable it’s shocking.  Wifi is strong.  There are no issues with connection and proximity to the router.  What can i do???    

I want to play my music from my desktop, the desktop is connected with Serviio

Buenos días, estoy muy decepcionado por Sonos. He comprado hace años, play 1 play 5, boost, sub, que podía controlar con la app sonos 1. Hace poco he comprado para la TV, Arc. Este funciona con la app sonos 2.  Entonces no consigo de tener todo el sistema conectado con una sola app. Realmente es una lástima, porque he invertido en sonos por su flexibilidad… además desde que he cargado la app sonos 2, no consigo tener el control de mis altavoces y 1, 5, y sub)… en síntesis he perdido en com¡trol de mis sonos. Me podréis explicar, paso por paso cómo conseguir de juntar todos mis altavoces? Moderator edit:Google Translate-Good morning, I am very disappointed with Sonos. Years ago I bought a Play 1, Play 5, Boost and Sub, which I could control with the Sonos 1 app. Recently I bought an Arc for my TV. This works with the Sonos 2 app. So I can't connect the whole system with just one app. It's a real sha

I have an Arc and I am logged in, but the app is still asking me to log in as system manager.How to do that?

I’m so sick of this, but how in the world is the Volume Control still so laggy????  Volume control has a total mind of it’s own.  I just blew my in-laws out of the room because all the sudden my volume went to 11 (yes - Spinal Tap reference).  COME ON, fix the basics. Volume Control = SUCKS! Speaker Selection = SUCKS!This is what I paid for, simple home audio.  It used to be simple when I started purchasing Sonos 10+ years ago.  Now, a decade later (and me investing thousands and thousands of dollars of hardware), I have a system that works about as well as what you would expect a $19.99 speaker from the local drug store to work.  COME ON SONOS - FIX THIS ALREADY.

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

When will you add the Yandex.Music service in Kazakhstan?  As a citizen of the Republic of Kazakhstan, I don't care about the conflict of other countries, I just want to listen to music in hi-res. I am the owner of two Sonos Five, give me access to Yandex.Music, there is NO NEWS there, THIS IS ONLY A MUSIC STREAMING SERVICE.

Running a Plex server on a Raspberry Pi attched to a local net. On the same net I’ve got two Sonos Speakers (Beam and Sonos One) and I have been able to add the connection to Plex in the App and sonds are seen but as soon as I try to play anything it halts. If I have a playlist Sonos run thru the list without beeing able to start playback.