Over last week or so, I’ve been having a repeat issue with Alarms on my Play (s)
The alarms simply appear to randomly disappear. Very frustratingly - one of the Plays resorts to Sonos Chime, while the others remain silent.
I’ve re-entered the data may 10 times over the last 4 or 5 days ; they occasionally seem to operate once then disappears.
Am I missing something, or is there still a underlying problem with the software?
Best answer by Corry P
Hi
Welcome to the Sonos Community!
We are aware of some issues with Alarms impacting customers and are investigating. We don’t have an estimate for when a fix will become available, but I will update this thread when I hear of it.
If possible, we recommend you use a desktop controller (Sonos app for MacOS or Windows) to adjust alarms in the meantime, downloadable here.
I hope this helps.
+19Hi
Welcome to the Sonos Community!
We are aware of some issues with Alarms impacting customers and are investigating. We don’t have an estimate for when a fix will become available, but I will update this thread when I hear of it.
If possible, we recommend you use a desktop controller (Sonos app for MacOS or Windows) to adjust alarms in the meantime, downloadable here.
I hope this helps.
Thank’s for these two responses. I’ve managed a temporary fix, leaving the two units on which I ‘use’ alarms permanently switched on!
The reboot and app refresh suggested by Smilija did work, but all Alarms had disappeared again next morning..!
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