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Does anyone have information on this latest forced system reset / rebuild?

I was playing music on my Sonos system last night - a Play:3, 2 Moves, a Play One and a Roam. Today, I go to play music and - none of my Sonos devices are on my system. I am forced to rebuild everything - walking to every device on each floor in my house to press buttons manually. Irritating enough. But it refuses to recognize the Play:3.

Is someone at Sonos intentionally trying to alienate users? The amount of time I’ve spent in the last year doing stupid reboots, app updates, re-adding Sonos devices and fixing software crashes that destroyed playlists is mind-boggling. 

I am considering doing a factory reset on the Play:3 to see if I can connect it to the system, but am afraid that Sonos will simply brick the device. Thoughts?

Didn't see anything like that here and not seen others reporting it.

You might want to call Support and have them look into it.


Thanks for the response - hoping that I’m an isolated case, and not part of a system update rollout.


There was a regular system update last week but Sonos do not brick their speakers.


Just because the app can’t find your devices is no reason to rebuild the system from scratch - your system is fine, its just the app isn’t reliable at finding devices.

You shouldn’t have rebuilt anything, just run the app again until it works properly, or use a third party app instead.

 


Just because the app can’t find your devices is no reason to rebuild the system from scratch - your system is fine, its just the app isn’t reliable at finding devices.

You shouldn’t have rebuilt anything, just run the app again until it works properly, or use a third party app instead.

 

But where on earth might one find such a third-party app, ​@controlav? 🤔😉 


Does anyone have information on this latest forced system reset / rebuild?

The amount of time I’ve spent in the last year doing stupid reboots, app updates, re-adding Sonos devices and fixing software crashes that destroyed playlists is mind-boggling. 

 

Why not disable Auto updates, and install when it suits you? 


Since last update 2 days ago my whole environment is pretty much bricked.  I am having speakers appear then disappear. I can’t group anything, it always gives errors or if I am lucky 1-2 speakers will play. I have had subs drop off them come back and it is a total sht show. We are a year past the absolute catastrophe of 2024 and yet here we are again.  I don’t know what it takes for Sonos to test their damn apps before roll out.  They are a fraud company IMO for the last year as their products are as reliable as a Tmu speaker. I have been a customer for a very long time and keep holding on, but I won’t play this game forever. I work in IT and know they can do better and I am also sick of hearing it is your network.  Nothing in my network has issues, but Sonos. All my Sonos worked 99.9% of the time until a year ago and my hardware for networking has not changed.  So sick of this Cadillac of a speaker providing acme level software for a reason/motivations yet to be disclosed. The whole cloud thing has always wreaked of data mining and a revenue move to me vs. keeping Sonos ecosystem living up to its claim to fame. 


I don’t recommend Factory Reset before working with SONOS support because diagnostic data will be lost. I don’t think that we can rule out a hardware issue with PLAY:3.