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Hello. I have an older set up that partly relies on a Sonos Connect and Bridge to drive my non-Sonos audio components, together with the Sonos products in other rooms. I primarily play music through the S1 controller on my phone (older components not working with the S2) and mange the files through iTunes with regular Library updates. This has always worked well previously. Lately, though, my iTunes playlists have become a series of gibberish letters and numbers, although all the music files appear to be there properly, listed and playable by artist, album, and track in the app. It’s just the playlists which are a problem. The music is stored in an NAS, and the iTunes Music Library.xml file is there as per prior instructions, exported manually and up to date. I am not willing to give up my very nice audio components, but have I finally reached the end of the road with my Connect and Bridge system? Will switching to a Port and presumably the S2 controller solve this problem? Or is there a less expensive fix. I am open to any thoughts or suggestions. Thanks.

 

Not sure I understand your playlist issue, but I’d highly recommend you ‘retire’ the BRIDGE, as it is known to have power issues that can cause hard to track issues. You can either run that Ethernet cable to your CONNECT, or simply hang your Sonos system off your WiFi directly. See the info in the wireless and wired systems FAQ, as well as the wired and wireless modes FAQ.

For your playlist issues, I would recommend that you submit a system diagnostic within 10 minutes of recreating this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.