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amazon music access

  • May 14, 2025
  • 6 replies
  • 61 views
F

I’m really struggling to get full access to my Amazon music library 

i know the limitations on playlists of 500 tracks which to be honest varies at any given time

but trying to search my full library seems limited to the first few hundred artists 

I want to browse my whole Amazon artist or track list and can’t understand why it’s so difficult.

the spotty performance of the software is bad enough but this make me want to sell my system as it so frustrating. All I want is a playback medium not a third party filter 

Best answer by Corry P

Hi ​@Fearless54 

My colleague could not reproduce the issues you mention, especially with browsing Artists - she could see all of them.

Hopefully the steps I gave above will help, but if not, I can only now recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

 

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6 replies

Corry P
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  • Corry P
  • Sonos Staff
  • May 15, 2025

Hi ​@Fearless54 

Welcome back to the Sonos Community!

I’m sorry to hear of these issues you’ve been having with using your Amazon Music account on your Sonos system.

I don’t use Amazon myself much, and therefore can’t really test this myself, so I will ask some colleagues if they can do so for me instead.

So that I know what to ask them to try, could you please confirm for me that you are not talking about searching or viewing Amazon’s entire library, but only that which you have marked and added to the My Music section which shows within the Amazon Music container in the Sonos app? Thanks.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
F
  • Fearless54
  • Author
  • Contributor I
  • May 15, 2025

Corry

Iam talking about when I select my music under Amazon and the options are playlist, artist, track or genre

when I select artists I only see up to D in names 

but to be honest I have constant problems with Amazon access with selection of tracks, error messages and access to full playlists

iam really fed up with the constant failure to play my music. 
i have good internet, the latest app and its a battle all the time

all I want is to play my personal library not access the Amazon whole list 

Corry P
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  • Corry P
  • Sonos Staff
  • May 15, 2025

Hi ​@Fearless54 

Understood - thanks for clarifying that for me. I will see if I can find a colleague who uses Amazon Music sufficiently enough to test this behaviour, and get back to you.

In the meantime, please try removing Amazon Music from your Sonos system, then add it back on again:

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • May 15, 2025

Hi ​@Fearless54 

My colleague could not reproduce the issues you mention, especially with browsing Artists - she could see all of them.

Hopefully the steps I gave above will help, but if not, I can only now recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
F
  • Fearless54
  • Author
  • Contributor I
  • May 15, 2025

Corey I have deleted Amazon and re installed it and the same issues remains the same. 
one playlist that is 494 tracks only shows 400 and my artist list stops at D

i will contact someone later but this has been a constant issue and is a huge functional limitation 

if it can’t be fixed need another system 

Airgetlam
Corry P
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  • Corry P
  • Sonos Staff
  • May 15, 2025

Hi ​@Fearless54 

Understood - I hope that they are able to assist, or at least find out what it is about those tracks that makes them disappear.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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