Alarm setup

Hi ​@Davidpawel 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with being unable to save an alarm.

I was going to say that I had this issue last night and have recorded a screen capture of the behaviour in order to demonstrate the issue to engineers. For myself, the Save button did nothing and when I exited the Alarm page, I was told that the changes were not being saved, and yet it seemed that they were being saved.

However, as of this morning, I have been unable to replicate this behaviour. The save button works again and the page does not tell me that changes were not saved. I can only therefore suggest that you force-close the Sonos app and re-open it. Or, just restart your phone. Please let me know if the issue persists after taking one of these steps.

I hope this helps.

Hello, yes, same here. I tested the option later yesterday and it worked at that time.

Hi ​@Davidpawel 

Great - we’ll put it down to a minor snafu for now. Please let me know if you see the unwanted behaviour again.

I had a similar experience yesterday and today...

Yesterday, when I went to activate my morning alarms in the app (iOS) all my saved alarms were gone. I then set two new alarms for today, one for radio and one for 5 minutes later with the Sonos chime - I could save them and everything seemed fine. But this morning I overslept since the alarms didn’t go off. When I then went to check the alarms in the app, all my old ones had appeared again but the two new ones I set yesterday was gone. 

Thanks to Sonos I was late for work this morning :/

Hi ​@MmTt 

I am sorry to hear of the issue you had with your alarm not saving last night. The issue I had was with Android, rather than with iOS, and the alarm changes did save, but I was informed that it had not.

The issue you are describing seems different. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Please submit a support diagnostic as soon as you can to maximise the chances of it capturing data from this event - the agent you speak to can examine them.

I hope this helps.

​@Corry P 
Done that… Used the chat, but the support agent didn’t really understand the issue and blamed audio dropouts on my Roam (where the alarms were set). Audio dropouts was not the problem. The problem was that my old alarms disappeared, then the new ones I set also disappeared, and then my old ones came back as “off”.  I ended the session when she tried to blame my WiFi - it seems to be the go-to solution for every issue with the support staff. 

Hi ​@MmTt 

Our apologies - I have found and reviewed your case and I find myself in agreement with you - the agent you spoke to did not understand the issue as it was reported, even on your second attempt to do so. Thank you for your feedback - I have ensured the agent in question will receive some additional training, as their response/grasp was less than satisfactory.

Regarding the issue you experienced, I would recommend that you get back in touch and quote the case number, but I don’t think anyone will be able to resolve this for you. Instead, I shall bring your case and diagnostics to the attention of an engineer and we’ll look into it for you.

In the meantime, I recommend that when you next create an alarm, you force-close the Sonos app afterwards and then reopen it - as the alarms are actually stored on the speakers and the app only displays what the speakers tell it to display, if the speakers got the message to create a new alarm, it will show after reopening the app. If they did not get the message, the alarm will not be present and should be attempted to be set again. If the alarm did not save again, I recommend you try rebooting the router and then the speakers to see if it more successful afterwards. To reboot the router, please switch it off for at least 30 seconds. To reboot a portable speaker, please remove it from charge, hold the power button for 5 seconds to power off, then wait for 10 seconds, then press again to turn back on.

I hope this helps.