I have a laptop using windows 11. I have music on the laptop and Sonos on the laptop. I just updated Sonos (sob!!) and again (as has happened several times before) I now cannot play any music. How do I fix this? I have tried deleting the library and putting it back, I have checked that the firewall is not preventing access. I have shared the folder- all to no avail. Actually it says it is accessing the library. A blue circle circles and then I get the unable to play message again. I don’t know what else to do. Why does this keep happening? Also it hasforward slashes/ in the address but on my computer it is a back slash\ ...of course Sonos does not allow me to alter the slash. Is there a way to do this? Why is it using the different symbol to the computer- the computer is sharing the file- including the correct address?
unable to play 'Song Title'-access to//LAPTOP-23FU/Music denied.
Best answer by Jamie A
Hi
I’m sorry to hear that you’re getting an error after the recent update. The recent update did add functionality to local music libraries, though I wouldn’t expect it to make any permission changes.
You’ve tried what I would recommend already, so I would suggest reaching out to our support team for further troubleshooting with them. They have the necessary tools available to look into your system and see what’s causing the issue and can help you resolve it.
I hope this helps!
+17Hi
I’m sorry to hear that you’re getting an error after the recent update. The recent update did add functionality to local music libraries, though I wouldn’t expect it to make any permission changes.
You’ve tried what I would recommend already, so I would suggest reaching out to our support team for further troubleshooting with them. They have the necessary tools available to look into your system and see what’s causing the issue and can help you resolve it.
I hope this helps!
Thank you. I had hoped it would be easier to fix this time. I just cannot face contacting Sonos. It has been a frustrating waste if time each time before. I usually get some help from other users. Hopefully it will be the same this time.🤞
Just to finish- today, after just ignoring Sonos and my laptop for several days, I selected Sonos and this time I removed and added the music library again and it worked. No changes made any different to before. WT?!!! Is this going to happen with every update? Is it possible to ignore further updates but still listen to my music? I will start another topic on this if I cannot find an existing one. That is my current desire- to avoid updates and just be able to listen to my music!
I spoke too soon. It is again not connecting to my music and giving the same message. Sigh. I have stopped the automatic updates. But I have no working system again. I just want to listen to my music- too big an ask for a company that provides speakers- but that cannot play my music?
It’s too bad that you can’t face contacting Sonos, they’re the ones most able to determine what issues you’re experiencing, and help you correct them. Given that my local network files continue to function properly, my guess has to be it’s a local issue. I do hope you’re able to resolve whatever challenges you’re facing.
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