Controllers and Music services

I have a new Acer Aspire computer. I have 2 x sonos 1 and 1 sonos 5 speakers, I have downloaded a new controller. I have updated my music collection and Sonos WILL NOT recognise it. I have treid for 1 x week.Quite simply IT & related should make my life easier. Please do not patronise me by sending me some banal list of instructions - I SHOULD NOT HAVE TO DO THIS WHEN SONOS ISSUE AN UPDATE.I have emailed the CEO and i’d like the courtesy of a response.For the avoidance of doubt I am in the UK and have an MSc & two professional qualifications. I have used ChatGPT extensively to try and sort this out and even this has failed, so I am done.I will be spending all of my days explaining to people what has happened as many of my friends are serious music lovers too. This service/system of yours is a bloody disgrace, you should be out of business, You couldn’t run a bath let alone somthing this technical.Simon, Cambridge, United

Since last update, I have products dropping off. They just stop p,aging. App on Mac doesn’t find system.  When I do about system, I am not seeing WMO’s or 2morrow1.  Just started to happen.  Any ideas?

Since the Updated app was released, Sonos has been more or less impossible to work with.When turn on or off Music, changing songs or setting up different music in different rooms. Either it takes long time for response or it doesn’t work.I can see the response is often interference, but nothing Else has changed except the app Update. Before the Update there was no problem, no it’s constantely a problem. I wish it was possible to delete the new update and use the old versionI am serious conseduring to skip Sonos, if Sonos is not kabel to fix the appBRPeter    

Have had SONOS Arc + sub, 2 x ERA 100s and Roam 2 for over a year. All connected to the app and in 3 groups - 1. Everywhere, 2. Upstairs, 3. Downstairs. - No issues until……..As of today 19/3/25 - I can’t move from one group to another. Every time I press “apply” I get an error message “Unable to connect, try again later”. Music is stuck on Upstairs group. Same symptoms on Sonos app on 2 different iPads and 2 iPhones, plus iMac.I’be been on to Sonos help for over 2 hours. Have tried all resets, router, app, Sonos devices, network settings, disable 2.4GHZ on SkyQ and not playing lossless music tracks (which I was told was maybe a cause) -  nothing works. Sonos help tried a remote session but the advisor then without warning terminated the call and never phoned back - I suspect she did this because it was then 7.10 pm and she was due to finish at 7pm….. Appropriate complaint submitted.I digress - can anyone assist? - Thanks in advance

I’m trying to help my dad with a problem. His Sonos system has been working for years. Suddenly, when selecting music from his “Favorites” playlist in Windows Media Player, Sonos gives us a message essentially saying the folder doesn’t exist. However, it DOES exist. The path provided by Sonos is the path where the folder resides. Has anyone had this issue or have any ideas of what we might try. We’ve tried uninstalling and reinstalling Sonos. 

Sorry but this new app sucks.  I have gone “all in” with Sonos in 2 homes and I am considering starting over with something new.  Either fix the new app or give us the old one back.  It is suck a headache!  I upgraded to WIFI 7 on the fastest internet known to mankind and it still sucks!  Help…

This is still an issue for me (has been for months).  I’ve tried all of the restarting, updates, etc.  Is there any solution for this on the software side?  It’s only the Arc that is having the issue and controlling from the App.  The remote and physical buttons work fine. 

Sign in as the system ownerSonos wants to use "sonos.com" to sign inNeed assistance to help me understand why or how to sign in as “System Owner” Sonos ID:***********email: *************Date created: 2024-07-27Moderator edit: recorded and removed Sonos ID and email  

Hi Folks - Sonos user for many years.  I bring my laptop to my office every day - and connect to my Sonos One there, then bring it home in the evening/weekends and connect to my system here.  There’s never been an issue, as it automatically recognizes where it is/which system it is.  Until I got a new router at home last week that is.  Now, I’m having to reset the router every time in each location to “find” the existing network.I’m sure it’s something obvious, but help!  :)

My soundcloud content is not shown/recognised by Sonos app since 2 days ago! Before I used it all the time and suddenly it stops to show my soundcloud content! Anyone with same problem? I tried uninstalling both apps/ reboot modem/ reboot sonos device/ removing soundcloud sercice and adding again!! Nothing works. 

I am very surprised that I can’t schedule an alarm with my radio or my music using my system, which consists of two Era 300 speakers. Moreover, I don’t see any option to adjust the balance between the two speakers. Did I miss something, or is the app stuck in the 1980s?

I am currently still on Android 16.1 as in May 2024 I stopped all updates to app, along with updates to desktop controller (Windows) and Sonos devices (several Sonos Play 1, Move, Connect:Amp and Beam). I mainly stream radio and listen to my own library on NAS. I have read many threads but haven’t seen anything within the last 4 months or so that indicates whether or not the functionality is now at least back to where it was pre-May 2024, or if there are still issues (e.g. with playlist management and album art from NAS libraries). Appreciate any views on this, and also if it is considered now back to full functionality, is there an order is which the 3 updates (devices, desktop controller, Android app) should be done?

Jeg oplever problemer med at afspille Tidal via Sonos app. Jeg kan fint navigere og vælge musik fra Tidal men når afspilning startes så starte musikken enten ikke eller også afbrydes den efter få sekunder. Jeg har ikke problemer med at afspille fra DR lyd eller Sonos Radio. Tidal fungerer fint når jeg afspiller med mobil og til hovedtelefoner. Nogen forslag til hvad der kan være problemet. Moderator edit:Google Translate-I am experiencing problems playing Tidal via the Sonos app. I can navigate and select music from Tidal fine, but when playback is started, the music either does not start or it is interrupted after a few seconds. I have no problems playing from DR audio or Sonos Radio. Tidal works fine when I play with mobile and to headphones. Any suggestions as to what could be the problem.

The app seems to be working better on my phone - less glitchy. Figuring it out amongst most platforms. Have any thoughts?

I  have recently noticed that my sonos media library has dropped tracks from albums after track 09 ?The album tracks are in the folders on the NASI checked the tags using MP3tag, My NAS media server software recognizes and plays all the tracks on the album and they appear in the Album & artist views correctly. However, The Sonos shows that whilst all the tracks are in the folder view only the first 9 tracks appear in the Sonos Album or Artist views, the rest of the tracks are missing and they are also missing from Search. I deleted the Sonos Media Library and re-added it with the same result Anyone else noticed that they are missing the tracks at the end of albums?I have only noticed this behaviour after the last few updatesCurrently  the OS on the devices is 82.3-60160It happens with theAndroid  v80.15.01IPAD    v80.14.09  (later version not avail yet in my region)and PC ver

Hi, I ran update yesterday which seemed to hang/load for ages, and then eventually said about half of my speakers could not be updated, ran again and said my system was up to date. Going into the app my media room zone (two fives connected to a one) are no longer listed in the app at all.  Unligging and repowering them, they flash white then solid white looking like they are connected to WiFi but and completely unresponsive, Alexi not activating. my living room (beam, surrounds and sub) is saying not connected. I've similarly repowered the devices and reset my router.

Sonos S1 will not find the system using a new iPad Air but works fine with existing iPhones. Anyone know of this and do you have a solution. 

When playing album in Sonos iPad, album art (embedded and also in album folder as ‘folder.jpg), displays properly. Sonos ‘Recently Played’ displays name of album, but no album art is displayed. Any assistance most appreciated. 

I recently purchased Sonos products because of the wireless connectivity. I have an Arc sound bar, Gen3 Sub and two Era100 speakers. It all sounds fairly decent although my biggest issue is having to use the app to control everything. Half the time it doesn’t connect and when it does you struggle finding the sound slide to turn down the music. Basically it’s very troublesome, until they can figure out how to improve on the app as a controller I’m only slightly satisfied with my purchase. 

Had gotten my music library connected via my Mac controller several months ago but today out of the blue it stopped working. Dead. “Unable to play...access to \\iMac\Music denied” Re-entered same original settings but no luck. “Sonos was unable to load the music folder… check the username and/or password”Username & password are indeed correct but no go. So frustrating! 

Hello,Is Sonos really trying to see how bad the software can be before people stop using the products?The app & software is so bad to start with but now I have run into an issue that is horrible, even by Sonos subpar standards:I am not able to use the app & soundsystem since the app refuses to update and doesnt let me use the app without the updated version. The only messgae that appears on the app is "there was a problem checking for updates".  Obviously, the customer service doesnt respond and there isnt any representatives online on the chat. And no, there is no error code.  

I routinely get “connection timed out” when simply trying to use Apple Music from Sonos.  Sometimes it it when I have been using airplay (YouTube… or Apple Music because I can’t use it from Sonos) but there is no pattern that I can identify.  I have tried shutting down, rebooting which sometimes works but the same problem reappears eventually 

Hello - with a recent Sonos upgrade I have lost the link to my Mac Music Library.  I have spent about 4 hours on the phone to Sonos without success and wonder whether is something that has gone wrong with the path.  If there are any Mac experts out there who could take a look at this set up and advise whether there is something wrong I’d be very grateful. 

Hi, I don't know if anyone else is totally frustrated with the New Sonos app as I am, but I have two questions. One, is anyone able to edit their playlist? My list keeps duplicating songs, so I have multiple songs with 2, 3, 4, and 5 duplicates. And I can't delete them. Two, has anyone found an alternative system they have moved their system to that is working for them?

I've verified that I can stream Dolby Atmos through Apple Music on the Sonos app. Does Plex on the Sonos app work as well?