Controllers and Music services

The new Sonas app is awful. It typically will not connect to music even when the music is playing, hence I cannot switch the music of,but worst problem is trying to control the volumes of the various sonas speakers. Even when I adjust the volume in the app it mysteriously changes itself back to the other setting.trying to adjust volumes is almost impossible and VERY VERY frustrating.fthis app should not have been released in such a dismal and poor state. It really damages Sonas reputation and brand.when will these problems be fixed..?

Hi there, I am on S2, obviously, since I have yet another random weird issue. 🤔I started that thread as a Deezer one, but the problem is wider. I can stream what is in my favourite, I can not browse radios (even Sonos) , Deezer or anything but my local music library. The content will not load, I'll have that weird error message and that's it.  Everyday is a deception with this app....What ever I chose, I have the very explicit and helpful message "there was a problem" (maybe slightly different as I am in french version).I have unlinked my Deezer account and linked it back, same, no playlist, no title, no nothing. My internet works well, I am on fiber and it is quite stable. Any suggestion?

Unable adjust amp settings. How do I log out and log back in as owner

When I go into Content Services in the iOS controller app my list of connected services all show up with the name “Service Name”. Is anyone else seeing this? (app build 80.16.32)  

Wifi names show up with weird names when trying to install new speakers.  could it be the special danish letters “æ” and “ø” that bugs it? Cant connect to the wifi networks with the correct password Moderator Edit: Removed personally identifiable information

I originally had this in “ask a question” but seems more relevant to be here and couldn’t find anyway to change the location of the post - the resolution might be useful for someone I have a new Sonos / Era 100 system, I’m using YouTube Music as one of my subscribed sources. I also have an Amazon Music account however I cannot find Amazon anywhere in the list of providers to add. I’m in Australia and as far as I can tell, should have access to it? The first suggestion was to check my country setting in sonos.com which was still set to the USA, changed that and had Amazon Music available to select. Second issue was after selecting Amazon, authorising it and being told from an Amazon perspective that it was successful, I kept getting “something went wrong” within the Sonos app (both iOS and Android). I was also having the same problem when trying to add a local radio station. I downloaded the Windows desktop app and that then worked in all respects, added both Amazon and local radio stat

Frequently (every second or third track in a playlist/album) the Dolby Atmos badge disappears. It re appears when I pauze/unpauze that track.

my two Moves connect to Bluetooth, but my two Era 100s won’t. 

I have a very beginner request. I’ve been wanting to use Sonos as a Loopback source for livestreaming music. Sonos comes up as an option for Loopback but Sonos IS NOT a source of music, meaning we can’t play music on Sonos without speakers. I’m wondering if Sonos has ever thought of that (I know it’s a hardware company) to extend use case of its app. I’ve been wanting to stream some direct sound from my Sonos amp + turntable to livestream recordings and this would be the EASIEST (not highest quality but fairly good) and efficient way to do it since I’m all-in on the Sonos system. Without it, I have to use different plugs, audio interfaces, etc. Or...is there a way to already use Sonos as a direct source for music vs say just a remote to control speakers? Thanks. 

when i use napster directly i see all the pink floyd lps  when using napter in sonos mnost of the lps are not available ...why?

Dear Sirs the world radios app will not function ive tried every conceivable action to make it play radio stations but it wont

I seem to have done a lot of ‘updates’ recently but my Music Library still shows every track as an album under the ‘Albums’ selection.Have I missed something recently in the app updates? It never did this but for the cataclysmic new app problems. 

The search function in the Sonos app used to search and provide results for all linked streaming services. Since the last update, it seems I must first choose just one service and then search the chosen service; otherwise the app seems to think I’m searching for the name of a service, not an artist, track or album.Is this a new ‘feature’ (i.e., another loss of a previously available function) or am I doing something wrong?

Since yesterday there is not way to connect to these services. I keep getting errors that the service is not available or that sonos radio cannot beplayed. also I tried to reauthorize the accounts and I get a generix error. Any ideas ?

Can anyone help me to answer my questions?1.  I subscribe to Amazon music unlimited and can access numerous community created playlists which I can cast to Sonos however, when I use the search function within Sonos (Amazon is the preferred service) using an Amazon playlist title, no results are returned.2.  When I cast to Sonos from the Amazon music app, do I receive the same audio quality as if I was streaming directly through Sonos? Thanks  

Hi, I used to use my Sonos all the time and it all made sense.    If I have a heap of music downloaded onto my iPhone in Apple Music how do I play it on my Sonos these days?Any help would be appreciated.It’s not an advanced setup, but starting a topic is hard enough.  Here’s some feedback: this site used to be easy to use! T  

I have a problem which seems to have come out of nowhere - the Sonos App won’t let me play music (from Spotify), only Alexa. When I click on “Play” the tab just keeps circling and the room I’m trying to play it in shows “no content” (screenshot attached)Is there something simple I need to do to rectify the problem? 

Since SONOS really messed up with the new APP and since they are supposedly working on it all the time to improve it - I have a strong suggestion, great idea and question for SONOS. Why don’t you add volume control from an iPhone volume buttons back into the SONOS APP???? Just like in the old SONOS APP that worked fine, and in the award winning Spotify APP & Service - you should let users control the volume of their SONOS system by using the volume controls on the mobile device (i.e. iPhone). That is so much easier that trying to slide the slider, etc! In fact, I more often use the Spotify APP to play my music than the SONOS APP because of this feature.Since there are so many features and setup options in the APP - you should allow the user to chose if they want to control volume by iPhone volume buttons or not!You’re welcome of the great idea - please email when you add the feature!! Can’t wait!!

Why is this app still so terrible?Unbelievable, get your act together Sonos, the company looks like an absolute joke. I turn on my Bose equipment and it works, never an issue. I regret the day I purchased any Sonos equipment.  The only devices not appearing on my network are Sonos. When the app does miraculously find them it is unable to fix the issue and I get no sound. Has it been a full year of continuing errors and terrible management? Not only does the app suck, this company sucks. 

Hi,I bought a Sonos Era 100, but the equalizer is missing in the settings. Under settings, my room there is under "Sound" True Play but no equalizer as described on the support page. The app is freshly installed, the Era 100 brand new. Does anyone have any ideas? Is the support article perhaps wrong and the equalizer is probably to be found elsewhere?

I have a new Sonos / Era 100 system, I’m using YouTube Music as one of my subscribed sources. I also have an Amazon Music account however I cannot find Amazon anywhere in the list of providers to add. I’m in Australia and as far as I can tell, should have access to it?

After I reset Sonos App, to open the App requires Visual ID on my iPhone.  How do I do that? 

I created playlists at my cottage on Sonos 1, but the same are not found at the house, using same account and same iPad. Why ?Where are the playlist stored ? I have only one account.The Sonos players remain in one place.Some have suggested to create one system with all Sonos, including carry one unit at the second house to create this common system, but I dont understand the reason.    

Given the current inability to manipulate Sonos playlists, I looked into importing playlists. I created some with windows media player. My issue is that there seems to be a hard limit of 100 songs.  Woefully inadequate and pitiful scaling for any modern system. For any playlist larger than 100 songs, trying to play the list has it endlessly clone itself in the queue until the queue is 50000 entries or so. Same 100 song listings cloned 500 times.At least when the queue has not been exceeded and you try to add to the queue such that it goes over 100 songs you get an error. so this looks like just really bad code.  When will this trivial limit be raised and when will the system not melt down when the limit is exceeded?

Following an overnight update to MacOS 15.3 my Sonos Controller is unable to access the network. Message of check your firewall settings. So I have:In Firewall settings, ensured (and toggled off then on) Sonos.app allowing incoming connections is on; Ensured Sonos.app is allowed to access Local Network (again toggled off/on); Deleted and downloaded up-to-date version of Sonos.app; Rebooted Mac Reset Sonos.app which then can’t find products during set-up.Note: Sonos.app on Iphone and iPad are working normally.Any further suggestions?