Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,463 Topics
  • 57,396 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8463 Topics
S
sirwaltrContributor I
asked in Controllers and Music services
Adding Music Library

Interesting issue. Since the new app cant add music library from hdd attached to an asus router whilst using the android app.I keep getting permission denied messages (possibly because sonos seems to insist you type all details in and won't accept pasting) or it accepts the shared path and login id /password but then just hangs on the add share screen.The shared path is //router name/MusicUnder Music there are subfolders for each band.If I select one band and add it, hey presto that bands albums/tracks are all added and play fine.However if the band name has a space in the name  the add option hangs and nothing is addede.g. //router name/Music/Led ZeppelinIt therefore appoears that Sonos cannot cope with the subfolders having a space in the name at that level and that is stopping the addition of the whole library.If I try and add the library from a PC using the windows app I get a message that the location of the share has moved. This is complete nonsense and poor error reporting by So

581
S
3 months ago
L
LindatjeContributor I
posted in Controllers and Music services
sonos app.

That’s it I give up. Never ever using the Sonos app again. It was never very good. Now it’s rubbish. Goodbye Sonos app.had to happen otherwise I would go completely mad. So I can’t stand its terrible frustrating lack of performance any more

1247
L
3 months ago
W
WojtaleContributor I
posted in Controllers and Music services
apple tv lossless vs sonos lossless

Ive been comparing Apple Lossless via Apple TV and my Sonos s15 connect.  I’ve used hdmi and a hdmi splitter to my Apple TV and use the digital out of Sonos connect to my integrated amp.  Why does the Apple TV sound so much better if both capable of doing 24 bit 48khz?  Cymbals, drums , voices are so much better thru Apple TV.  Besides being a tad louder thru sonos connect, it clearly does not sound as good.  I’m getting lossless supposedly on both when on Apple TV and shows on phone when using Sonos app.  My unit was produced after 8/17 so can handle Apple Lossless confirmed by Sonos rep. 3 people listeners and picked Apple TV  over 90% of timeany advise??

822
W
3 months ago
L
Legend of WoodfordContributor I
asked in Controllers and Music services
Napster not connecting to Sonos

I’ve seen quite a few comments from fellow Sonos users having this issue where Napster is the primary streaming service on their Sonos and it no longer works, but I’ve not seen any suggestions to resolve this from Sonos on the forum.   This is the error message below that I’m getting. Since the large update on Sonos the app has been pretty dire.  

360
L
3 months ago
S
SplityContributor I
posted in Controllers and Music services
S2 controller cant find my music? help

Hi, I’ve updated to S2 controller on my iPhone and cant find my music? It won’t let me download S1 please help 

302
S
3 months ago
P
PeteG101Avid Contributor I
asked in Controllers and Music services
Bi-Weekly Updates

We were told app updates were coming every two weeks. Well, it’s been over two weeks since the last one and nothing.Does anyone know what’s going on?

56125
D
3 months ago
P
PhilP1959Contributor II
asked in Controllers and Music services
Problems accessing NAS drive after update

After finally biting the bullet and updating all my Sonos apps, I’m having issues accessing my MyCloud NAS drive which I use to host my music library.WIndows desktop app and web version can access and play music from NAS, all be it that Windows desktop shows album art but web version doesn't.Android app seems to recognise music library but says something went wrong when trying to find or play anything.IOS app doesn’t even recognise music library at all.Path to music library is same on all apps.Andy ideas what’s going on?   

80718
E
3 months ago
J
jwsgEnthusiast I
posted in Controllers and Music services
Multiple services not working

Stations like Classic FM - both their own service and TuneIn - and Absolute radio not working (again). There's no helpful error on in the app just silence. Others like BBC ok.

711
J
3 months ago
J
jtkeepEnthusiast II
posted in Controllers and Music services
TV button in new app missing

Missing TV Button under your sources in new app when switching between TV hdmi sound input and music? Have asked this before does nobody know, must be a software fault, this on new black amp and all latest updates on ios and android.

292
J
3 months ago
P
Pod10Contributor I
asked in Controllers and Music services
missing products

My Sonos app is no longer displaying any of my sonos products. Can someone tell me how to get them back? When I search for new product via the app they are not recognised. They were previously recognised on the app.

90
P
3 months ago
T
ToplegaleagleContributor II
asked in Controllers and Music services
swiching from TV to music - cant revert to a playlist

Can someone help- 🙏 if I’m listening to a playlist in my home theatre room and switch source to TV i can’t find a way to revert back to my previous play list- it’s gone  was previously able to do this before the new app launch but can’t do this now is this a problem with my system set up or an issue with the new app it’s driving me totally nuts 

80
T
3 months ago
M
MParisContributor I
asked in Controllers and Music services
Spotify

My Spotify playlist and history are not importing into Sonos in a new location

231
Airgetlam
3 months ago
M
Michel47Contributor I
asked in Controllers and Music services
Library with Qnap TS133

Hello,Since the app upgrade I can no longer access my library on an external hard drive connected to a USB port in my router because the latter is SAMBA v1. The router is my internet provider’s and they do not want to upgrade it. So I plan to buy a NAS server and consider Qnap TS133, mainly for budget reasons. Anyone has success reading music on Sonos with this NAS? I am asking because I read that the Qnap requires their proprietary music app QMusic that Sonos cannot access (I guess) and also that the speakers have to be wired for reading music from this NAS whereas mine are all wifi. Thanks in advance. 

482
MoPac
3 months ago
M
Marie-JoContributor I
asked in Controllers and Music services
TuneIn Pro on sonos

Is Tunein Pro (onetime charge) service available on Sonos? I have Tunein Premium account , but still get ads and commercials . Tunein Pro removes ads. 

945
Airgetlam
3 months ago
S
SqrmincoilContributor I
posted in Controllers and Music services
Sonos App

So when is Sonos going to scrap this awful new app, go back to the old one, and start over and trying to create a good app for once?

614
jgatie
3 months ago
S
SoundSurroundContributor I
asked in Controllers and Music services
Playing Libby Audiobooks

When I want to switch from my phone to using my Sonos system to listen to a Libby audiobook, how can I start it where I left off in the Lobby app? Currently it resumes somewhere much earlier in the book, maybe where it was last played in Libby. I'm on an Android phone. So, an answer I saw to a similar question using AirPlay won't work for me

150
S
3 months ago
R
RoyBatty65Contributor I
posted in Controllers and Music services
Apple Music profiles are all messed up

When I click on the Apple section of Sonos app, and select my profile, all I see are the trap and rap songs of my son Leo.    Regards     Tom

60
R
3 months ago
Testagab
TestagabContributor I
posted in Controllers and Music services
app

Please tell me when Sonos is going to fix all the issues we have with the new app. I am seriously thinking about changing the system…

954
L
3 months ago
A
avoyles4803Avid Contributor I
asked in Controllers and Music services
Music Library Keeps Disappearing

Hey y’all,Obviously we all know there’s been tons of issues with music libraries. After mine wouldn’t add due to the 913 error, I was able to use the NAS workaround to get access to it. However, Sonos deletes my music library every week or two and I have to re-add it.Anyone have a workaround to prevent that from happening? Or do we just have to keep waiting on Sonos for a potential fix?Thanks so much!

160
A
3 months ago
B
Bob ZContributor I
asked in Controllers and Music services
Start station, existing queue goes away.

It used to be that I’d load up a queue and play until I got a song I liked and then start station off it and use that to explore new music. But then if I bagged the station I could come back to queue and try again. With the new app when I come back the queue doesn’t appear, making this process more difficult to start over. I have Apple Music and I believe it used to work this way before. Am I missing something or has this feature been improved out or part of the new apps troubleshooting?  Thanks in advance. 

90
B
3 months ago
B
Brian DoyleContributor I
posted in Controllers and Music services
Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

249848
M
3 months ago
L
Lex80Contributor I
posted in Controllers and Music services
the terrible app

Has anyone found a work around on thr new app.The app keeps losing my equipment, so cannot use them.Had anyone been able to go back to the old version of the app ??

31220
E
3 months ago
L
leobarkerTrending Lyricist I
asked in Controllers and Music services
Connecting to updated wifi on new app - FACTORY RESET??

I have switched network provider and have a new wifi that I need to move my system (Playbase, One SL x 2, Roam) across.The instructions originally told me to follow the app’s guidance to ‘Update Network’, except this was not offered as an option in the new app. I now see the support page (here) has been updated to say that my products are not supported and they require a FACTORY RESET.  I cannot believe that this is the solution. Of course, there is the suggestion to wire it, but my router is not easily accessible and I have a Playbase!Any suggestions??

2314
K
3 months ago
D
DjaifhContributor I
posted in Controllers and Music services
latest update

Has this messed everyone up?? I have 7 Sonos products and just lost more than half with the latest update: shambolic mess and all I did was allow an update.

341
Airgetlam
3 months ago
R
RogerCCContributor I
asked in Controllers and Music services
URL versus station name displyed

I have added several custom radio stations via TuneIn (new) and have renamed them in the Sonos desktop app. However, when I play any of them the URL is displayed in the section showing what is playing. Is there any way of displaying the name rather than the URL?

140
R
3 months ago
Terms & ConditionsCookie settings