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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,931 Topics
  • 54,340 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7931 Topics
nielsoost
nielsoostContributor I
asked in Controllers and Music services
Volume control missing from rooms in new app?

Hi,It worked at first in het new app, but now the circle to control the playbar is gone? The only way to control volume is with apple tv remote. I tried turning it off and on twice already. Any suggestions?Niels 

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2 months ago
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Monty43Trending Lyricist I
asked in Controllers and Music services
mixcloud playlists missing in new Sonos app ?

HiSince downloading the new app, when using Mixcloud, all of my playlists have been removed ?....I've spent nearly 10 years building them, to not be able to access any makes Sonos useless to me. Is there a solution or workaround to this please, I'm desperate !

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2 months ago
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jreddawayRenowned Enthusiast I
posted in Controllers and Music services
Local Library Search - Some Positive Suggestions

I have a Synology NAS with my Music Library (13.8K tracks, all FLAC, very obsessively tagged and Album Arted over about 15 happy years with Sonos) on it.  The Library contains 167 Compilation albums with some 3.6K tracks. Compilation albums have the Album Artist listed as Various Artists and each track has its own Artist.  Regular albums have the headline artist in both Album Artist and Contributing Artist fields, so the headline artists appear in both the Album Artist and Contributing Artist lists in the Sonos app, but artists who are only on Compilations only appear in the CA list.It has always frustrated me that there has never been a Search facility for the CAs despite the fact that when the Library is indexed the CA list is always populated, which is indicated by the fact that, when you toggle the “View Contributing Artists” switch in the Music Library menu the CA list appears immediately without having to re-index.I have, since the May 7 ambush, multiple versions of the Controlle

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2 months ago
thlucas
thlucas
asked in Controllers and Music services
Spotify Connect Zeroconf addUser call parameters

I am the author of the SpotifyPlus integration used in the Home Assistant home automation software.  I am trying to figure out how to specify the call parameters for a Sonos device to the Spotify Connect ZeroConf “addUser” endpoint, which is called to login to Spotify Connect for the specified device.  I am currently using a Sonos IKEA Symfonisk (gen 2) device to test with, as well as a Spotify Premium account.A Spotify Connect Zeroconf login needs to be done programmatically so that the Sonos device can be accessed by Spotify Connect after a period of inactivity.  The Sonos device automatically logs out of Spotify Connect after the inactivity period, and needs to be re-awakened (e.g. login again) in order to be selected.In working with other vendors that support Spotify Connect (Bose, Onkyo, Yamaha, etc), they use a “tokenType=accesstoken” in the addUser parameters.  The “blob” parameter is formatted with a Spotify user-id and password value, and the addUser call successfully logs the

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thlucas
2 months ago
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jwsgEnthusiast I
asked in Controllers and Music services
Some services and favourites failing

Certain services such as Global Player and Absolute Radio are showing no content and favourites from those services won't play - whether from the app or connected system like Smartthings.This started today. It seems intermittent as sometimes it's ok which means trying fixes like app reset might seem to fix it but then later on those services show no content again.It might be regional as those services might not be as commonly used as TuneIn for example.

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2 months ago
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Adam SavageContributor I
asked in Controllers and Music services
what on earth is going on?

Its now mid august and my sonos app will not play.  Have to re authorise apple music anytime i log on.  Will not play anything just gives error message?…. Its expensive kit to be this garbage… any tips very welcome - im tempted to repatriate my sonos kit through their nearest shop window…

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2 months ago
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BiodiversityDadContributor II
asked in Controllers and Music services
Is there a way to revert to the previous Sonos Mobile app on iphone..? 

Is there a way to revert to the previous Sonos Mobile app on iphone..? Thankfully, we can use our desktop app for now, which I am definitely NOT updating!But this new mobile app version is unusable -- whoever designed it and whoever approved its release should be fired, it’s that bad!Please advise on ways to revert to the previous version. Sonos if you’re listening, please make this easy by posting the previous version on your downloads page for those of us (i.e., ALL of your users) who find the new version to be unusable and want to revert.  THANK YOU!

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2 months ago
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ikebanaContributor I
asked in Controllers and Music services
system not loading - random

System not found message on loading app - not consistent - 3 attempts to load with closing app in between attempts - it then loads - other times it loads first try - bit anoying - anyone else - not a new router or poor wifi - another for the Sonos fix team 

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2 months ago
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MarcCGAContributor I
asked in Controllers and Music services
apple music expired

Why Sonos APP says my Apple Music is expired?

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Airgetlam
2 months ago
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ian.owenContributor II
asked in Controllers and Music services
Tidal Next Song is not working

Since the new app update made to launch the headphones, one of the myriad of problems that makes Sonos almost unusable, is the inability when using Tidal to autoplay the next track when listening to an album or top tracks or radio station. It takes away the joy of listening to music and just making it very frustrating. Well done Sonos! Is there a plan to fix this issue?

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2 months ago
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BeaudeeContributor I
asked in Controllers and Music services
version numbering

Why is it so hard to find the version number of the current app and version number of the new release or is yet more smoke and mirrors. Role back is the answer.

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2 months ago
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KentBobContributor I
asked in Controllers and Music services
Missing BBC Sounds

Hi, trying to set up a new Sonos system, can’t add BBC Sounds, it doesn’t appear in the list of available services. I’m physically in the UK. My address on my profile is in the UK and has been for over 24 hours now. I’ve attempted several updates but they all come back saying nothing to update. Anything else to try?

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2 months ago
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abw2Contributor I
asked in Controllers and Music services
iOS App continuously streams a silent stream to my MFi hearing aids

Sometime in the past month, the Sonos app has started to continuously stream a silent stream to my hearing aids, from launching the app until it is killed by flicking out of the app list. This is more of a problem that it sounds, because the hearing aids basically stop working while this is happening; you can’t hear people talking to you, and you can’t hear the music you’re trying to play or judge the volume you’re playing it at. Other iOS apps do it too (Shazam, Spotify) so I’m guessing it’s a iOS app kludge. There was a similar issue 6 years ago:  I’m sure the app team is swamped at the moment, but it would be great to hear that this issue is understood, and would be addressed at some point.

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2 months ago
Wello223
Wello223Contributor I
asked in Controllers and Music services
Sonos connectivity issues

My sonos system consists of the (Arc, Era 300 Surrounds, Sub gen 3). I’m writing this due to issues i have with the connectivity of the system, recently (I’ve got no clue if the issue is due to the recent Sonos  App revamp) all of my speakers refuse to connect together with the arc leaving all of them standalone units that cannot be setup again, the setup menu appears in the app but after trying just loads indefinitely. I’ve tried resetting every unit including the Arc and it worked for a couple of days but then the issue repeats itself. I honestly have no clue as to what to do to get the system up and running again, this is really frustrating as i often use Dolby atmos and I can’t seem to get the full experience with a system that isn’t functioning. Not to mention that i also have a Sonos One pair which completely disappeared from the system and a Sonos One SL that disappeared from the system as well. 

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2 months ago
slworona
slworonaEnthusiast II
posted in Controllers and Music services
Perhaps useful to SiriusXM subscribers

This may have been mentioned before, but a quick search didn’t find anything.Note first that I’m still running S1. (I know, lucky me.) It’s possible that the same will apply to S2.Starting a few weeks ago, I noticed that many of the SXM stations I had added to my SONOS Favorites were no longer displaying cover art and song/artist/album info. Oh, well, at least the music was still playing.This morning I happened to select one of my SXM SONOS Favorites directly from the SXM “Browse” interface, and suddenly the missing info was displayed. Switched back to the Favorites selection; still missing there. So I deleted all of the SXM stations from my SONOS Favorites list and re-added them, and now I know who’s singing.

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slworona
2 months ago
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ateeenContributor I
asked in Controllers and Music services
New app feedback - skip forward/backward on Libby and Pocket Casts

I was trying to see if anyone else has posted this but couldn’t find anything. My biggest issue with the new app is that we’ve lost the ability to skip forward/backward 15-30 seconds at a time within the Libby and Pocket Casts apps. I use those way more than any other app and often use those features. Please try to bring them back!

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2 months ago
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Batavian
asked in Controllers and Music services
Play 1 fails to connect - feedback loop

After the disastrous S2 update where my Play1 devices just stopped working, I have once again got back on that horse to see if the issue was fixed with the latest update. Please tell me if I made a mistake.I have 3 play1s. None of them were found in the app Unplug all of them from the electricity Connect one play1 to router via ethernet Plug in the electric cord and hold play/+ button for factory reset Red lights start blinking Red lights stop blinking and turn into green blinking lights Go to most recent version of S2 app, to system and click Add Play1 App finds Play1 and proceeds to prepare it Message: The connection with Play1 has been broken make sure it is on (Play1 was not disconnected). Pressed 'Proceed’ and it tries again to prepare the Play1 Message: Your Play1 could not be installed. Unplug it and plug it back in again, and try again. Unplug Play1 and wait for 15 seconds Plug Play1 back in and see white light blinking White light turns to green light blinking Click ‘Done’ in

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Corry P
2 months ago
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sarsonjContributor I
asked in Controllers and Music services
Spotify connect doesn't work with my Sonos

Hi,I just bought Sonos speaker (Ikea Symfonik) and configured it on my network. The installation in with the app was seamless, I can play music from app or through Air Play. However, I and my family are using Spotify, so that this is my priority to make Spotify working.When I open Spotify and see all available outputs, the speaker is here. However, when I try to select this speaker, it starts connecting but after few seconds, the connection fails.I don’t know, if anything changed - because in step by step guides there is written “Login to spotify in the Sonos app”. However, the Spotify is not in the “Your services” section. There is Apple Music and couple of other services, but not Spotify.Thanks,Jindrich

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Corry P
2 months ago
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Jonnyfun.eContributor I
asked in Controllers and Music services
Itunes

I have looked at all the questions linked to mine and the answers, but with no luck.  I have a 2012 imac and the Sonos Play:1.  I have just bought a new macbook air, but I have so much music on my Imac, that I don’t wan to clog up the Macbook.  However, I seem to have lost the ability to play music on the Sonos from itunes on the iMac.  I have done what it suggests on file sharing on the iMac (at least I think I have) then I tried adding it to Sonos but get error messges.  It says ‘Adding share informaton to Sonos system,’ but after 2 or 3 minutes I get this message - Unable to add the shared folder //JonathansiMac/iTunes to your music library (913)Or Unable to add the shared folder ‘//JonathansiMac/Music to your Music Library - errr code (913) I’ve also had error codes 1001 and 1002 - and rebooted my Sonos as suggested.  Nothing Also checked the firewall. Just wondering if it should work … or have Sonos done something that means it’s impossible ??  

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2 months ago
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Johnnyrocket1111Enthusiast II
asked in Controllers and Music services
why is Sonos Favorites greyed out?

Seems the Sonos Favorites links on the home page of the app is greyed out and doesn’t actually play them if pressed.  ps, you can delete and add them again, same issue greyed out and not useable. 

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AjTrek1
2 months ago
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25chrayContributor I
asked in Controllers and Music services
sonos app on Android

I have three speakers  - two Sonos one SL and one with Alexa. Over the last weeks the app on my Android keeps failing to open. I've had to use  play Sonos  on my laptop to access my system. But it's not convenient dragging laptop round house! Any others facing this problem? 

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AjTrek1
2 months ago
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TimoagemaContributor I
posted in Controllers and Music services
pinguin radio

The New app doesnt seem to support Pinguin Radio, the main radio station (some "daughter" stations like Pinguin Classic are supported). This must be a mistake.  Could Sonos please add Pinguin Radio?

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2 months ago
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Isaac91Contributor I
asked in Controllers and Music services
alarm disappear after setting

I’m able to go through the process of setting an alarm, but when I save it and navigate away then return back to the alarms section to check it’s still there, it’s gone!  I’m on the latest software update.  Seems not everyone has this problem.  My partner is able to set alarms on their own separate system in their house, but I can’t on my system and they are identical set ups.   is there a fix / any word on why / when this willbe sorted?

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2 months ago
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1_KapuContributor I
posted in Controllers and Music services
Meine Erfahrung mit Sonos

Führt wahrscheinlich zu nichts?Funktioniert das denn mal? Irgendwann? Man gibt ein Heidengeld für Sonos aus und man ärgert sich nur! Wenn es denn mal läuft hört es ja a schon sehr gut an Erst denkt man es liegt wo anders dran, W lan Einstellungen etc was weiß ich. Anbieter gewechselt, zig Router getauscht und gewechselt. Dann läuft in der Küche die Mikrowelle und Zack Aussetzer. Das WLAN und Mikrowelle sich stören, kann ja passieren. Nach dem Update funktioniert es seltsamerweise. Wahrscheinlich zufällig. Dann möchte man (ich) Stereo hören also 2 von den Dingern. Es läuft Musik und irgendwann fällt Mal ein Kanal aus. Nicht immer derselbe. Oder bei Gruppenbetrieb ist irgend eine oder andere nicht mehr dabei. Wieder dazu holen mit ach und Krach. Hindern sich die Streaming Dienste oder sind die nicht kompatibel. Wenn die Quelle per HDMI zur Arc kommt OK läuft es flüssig. Möchte aber nicht ständig die Glotze dafür anlassen, es sollte ja auch anders gehen, was l irgendwie nicht funktioniert

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Airgetlam
2 months ago
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MrLoboContributor I
asked in Controllers and Music services
Sound Phone app works! Alternative app!

I downloaded the Sound Phone app for $3.99 from the Apple App Store for iPhone.  $3.99 is small ransom to pay after Sonos has held my equipment and music hostage since their disaster release from early May 2024.  IT WORKS!  Sound Phone instantly recognized my Sonos Amps, speakers, and all of my music sources.  The volume latency issues are resolved.  The app is stable.  Imagine, consistent streaming!  I can’t guarantee it will work for you, but the developer of Sound Phone is a hero to me!

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2 months ago
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