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Sonos preventing use of Sonos 1 app – instead screen urging use of Sonos 2

  • May 26, 2025
  • 4 replies
  • 76 views

I have two Sonos system, one system with Sonos 2 app, and newer devices, and one system with Sonos 1 app and a connect device that does not funcion with Sonos 2 app.

Since a couple of days Sonos is preventing me from using the Sonos 1 app. Instead they are showing a screen, instructing me to use the new Sonos app (which is impossible with the Connect device).

Anyone else experincing this?

Best answer by controlav

Yes, I get this randomly too, super annoying. You can try the “forget this system” / “use existing system” dance and it will sometimes come to its senses.

Do NOT factory reset anything though.

Or you could try a third party app that handles this scenario smoothly.

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4 replies

controlav
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  • Lead Maestro
  • Answer
  • May 26, 2025

Yes, I get this randomly too, super annoying. You can try the “forget this system” / “use existing system” dance and it will sometimes come to its senses.

Do NOT factory reset anything though.

Or you could try a third party app that handles this scenario smoothly.


  • Author
  • Contributor I
  • May 26, 2025

Thanks for the suggested solutions. Is there a certain third party app you have in mind?


  • Author
  • Contributor I
  • May 26, 2025

It worked when I chose ”forget this system”, and restarted both the WiFi and my phone. Thanks for the help.


Stanley_4
  • Lead Maestro
  • May 26, 2025

Thanks for the suggested solutions. Is there a certain third party app you have in mind?

Did you read the last line of his post? I'm betting he likes his apps.