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Failed authorising TIDAL (errors 89h1fl798 from Android or 89h1hhcdh from Win-Laptop)

  • May 25, 2025
  • 6 replies
  • 86 views

Kanjandre
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Hello community,
Since yesterday I couldn't re-authorise Tidal since I did a reset of System on my Move 2.
I´m 100% I´m using the correct email and password, for it does go thru the login… yet smapi.tidal.com keeps giving this:
 

 

Best answer by Corry P

Hi ​@Kanjandre et al

For your information, we are no no longer able to reproduce this issue in our testing - it appears that Tidal have implemented a fix.

I hope this helps.

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6 replies

Airgetlam
  • May 25, 2025

Have you checked with Tidal? This appears to be a response from a Tidal authorization server, not a Sonos server, based on your information. 


Corry P
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  • Sonos Staff
  • May 26, 2025

Hi ​@Kanjandre 

Thanks for your post! I was able to reproduce this error with our test account and have reported it. I imagine we’ll inform Tidal of the issue and they will need to address it.

Thanks for flagging!


  • Lyricist I
  • May 26, 2025

I have the exact same issue


  • Lyricist I
  • May 26, 2025

Same, tried everything


Corry P
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  • Sonos Staff
  • Answer
  • May 26, 2025

Hi ​@Kanjandre et al

For your information, we are no no longer able to reproduce this issue in our testing - it appears that Tidal have implemented a fix.

I hope this helps.


Kanjandre
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  • Author
  • Contributor II
  • May 26, 2025

Perfect! Works now... Finally! 

 

Many thanks 🙏🏼