Skip to main content
Answered

windows 10 app not functioning

  • May 20, 2025
  • 6 replies
  • 105 views
P

Hi, Just added a RAY to my system  (4 x S1) and installed the latest version of the app for windows (Sonos_85.0-64200).

The controller is just blank and I cannot work out what to do to make it active.

The app works fine on my mobile

Photo shows the app screen on my pc which is running win 10.

Any help much appreciated.

 

Best answer by Rhonny

Some suggestions:

  • Restart the laptop. Most likely fix? 
  • Ensure the Sonos system is visible on the phone app. 
    • If it is, go to Settings - General Settings - System Updates, and Check for Updates. Run any updates as directed. Quit and re-open the Windows app. See if that has helped.
  • Check you’re on the same wifi band as your Sonos, if your wifi has two bands (2.4ghz and 5ghz). It sometimes shouldn’t make a difference but best to give that a check.
  • Failing all of that:
    • Turn off the router, the speakers, and the laptop.
    • Wait five mins, then turn the router back on (let it fully boot up), then turn each speaker on one at a time (letting each boot up to white light before moving to the next speaker), and finally turn on your laptop and launch the Sonos app.
P
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

6 replies

R
Forum|alt.badge.img+18
  • Rhonny
  • Prodigy II
  • May 20, 2025

Did you install the Windows app fresh from the Sonos website, or did you just update it? 

P
buzz
  • buzz
  • May 20, 2025

I agree, check for updates.

P
P
  • Phil Champ
  • Author
  • Contributor I
  • May 20, 2025

Did you install the Windows app fresh from the Sonos website, or did you just update it? 

Fresh install from Sonos

R
Forum|alt.badge.img+18
  • Rhonny
  • Prodigy II
  • Answer
  • May 20, 2025

Some suggestions:

  • Restart the laptop. Most likely fix? 
  • Ensure the Sonos system is visible on the phone app. 
    • If it is, go to Settings - General Settings - System Updates, and Check for Updates. Run any updates as directed. Quit and re-open the Windows app. See if that has helped.
  • Check you’re on the same wifi band as your Sonos, if your wifi has two bands (2.4ghz and 5ghz). It sometimes shouldn’t make a difference but best to give that a check.
  • Failing all of that:
    • Turn off the router, the speakers, and the laptop.
    • Wait five mins, then turn the router back on (let it fully boot up), then turn each speaker on one at a time (letting each boot up to white light before moving to the next speaker), and finally turn on your laptop and launch the Sonos app.
P
106rallye
Forum|alt.badge.img+18
  • 106rallye
  • May 20, 2025

I see a brown Sonos logo in the top left corner of the app. Is this the S2 controller? The Ray only does S2.

P
P
  • Phil Champ
  • Author
  • Contributor I
  • May 27, 2025

Did the old, usual trick.

Turned everything off and back on again.

Problem solved, thanks for all the advice!

Terms & ConditionsCookie settingsAccessibility statement