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Can’t tell you how disappointed I am with Sonos allowing  1st and 2nd gen products us on their apps - example I have a gen1 connect amp that ran my (bose500) outdoor speakers for many years.

My daughter 18th birthday came along (hadn’t used them for 6 months)

went to check all working, only to find the amp is not “compatible” with S1 app.

myself anD my son (great tech knowledge) tried for hours to get to work, kept telling us to upgrade Sonos App only to find it timed out (we think because it couldn’t find compatible products, but that’s the point we could confirm ANYTHING.

We then had to scramble for other music options.

now I’m a fan of Bose and UE PRODICTS.

so much easier and seamless to use.

Sonos have the lost the plot. I wonder if this “non-comparability” issue is an attempt by Sonos to get me to upgrade, which I may well have done if this didn’t happen.

there is literally nothing SONOS can do to get

me spend another $ with them.

see ya

 

A Gen 1 Connect Amp can only work with the S1 app, so your observation “the amp is not “compatible” with S1 app” seems strange to me. Since the device could be over ten years old, the fact you could not reach it could be a technical fault. You could try calling Sonos.

A Gen 1 Connect Amp can only work with the S1 app, so your observation “the amp is not “compatible” with S1 app” seems strange to me. Since the device could be over ten years old, the fact you could not reach it could be a technical fault. You could try calling Sonos.

Its possible the OP also has an S2 system on the same network and the Sonos apps do often get confused about split systems these days. Hard to be sure given the vague description.

I followed the Sonos troubleshooting instructions exactly so I can say with confidence that it isn’t a hardware issue. For example I was able to “factory reset” the connect amp then the S1 app would detect it, it was the next instruction that failed which was “hold the pause button and volume button simultaneously”

, the process then hung and would not go any further.

unfortunately this isnt the first issue I have had with older Sonos products, as I said yesterday very disappointed with the the lack of support offered to older products.

I sympathise that you’re having issues with support for older products, ​@Adamcarrozza. But before you jump to Bose,  have you checked their history with product support? As I recall, they dropped support for their then-current products a few years back when they released a new - and incompatible with the old - product range. 

I followed the Sonos troubleshooting instructions exactly so I can say with confidence that it isn’t a hardware issue. For example I was able to “factory reset” the connect amp then the S1 app would detect it, it was the next instruction that failed which was “hold the pause button and volume button simultaneously”

, the process then hung and would not go any further.

unfortunately this isnt the first issue I have had with older Sonos products, as I said yesterday very disappointed with the the lack of support offered to older products.

Whatever your problem is, it is not “app compatibility” which you put in the title of this thread. A Gen 1 Connect is still supported by the S1 apps.

It is laughable that you are considering Bose - few speaker companies have a worse record for software longevity.

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