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Unable to set alarms. 
System fully updated. 
All existing alarms deleted but nothing new is saving. 

Hi ​@Mark Harvey, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with alarms on your system. I’ve tested this on my own system which is also running the latest version and I was able to add, edit, and delete alarms without any issue. I’d recommend trying the following steps:

  • Restart the device running the Sonos app.
  • Remove and re-add/Reset the Sonos app.
  • Try with a different device.
  • Restart your router and Sonos speakers.

I hope this helps!


Hi

thank you I had done most of that already. 
I’ve done it again.

I’ve come to my other house and the same problem happens here as well so it’s not the speakers or the router. I have deleted and reinstalled the app which is based on the laptop here but also on my phone.

I cannot set any alarms. 
I would welcome a solution because it is very inconvenient, please. 

 


They work on my desktop app.

i have deleted and reinstalled, again, the app on my phone but it doesn’t recognise any new alarms. 


Hi ​@Mark Harvey

I’ve had a look into our internal information and there is currently an issue with the iOS app where some users are unable to create, edit, or save alarms. If you are using an iOS device, then this could be the issue you’re running into. 

While our team is aware of this, we don’t have any additional information or an ETA to share on when this will be resolved. The current workaround is to use another device, like you’ve seen with your desktop app. I’ve marked this thread as having this issue and will update you if there are any changes. 

I hope this information helps.


Hi

Really appreciate you being so candid but it’s really a pretty unsatisfactory position to be in.

My desktop app can operate the house Sonos. How can I make it control the speakers in my other house or can I not? 
 

best wishes 


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