alarms

Hi ​@Mark Harvey, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with alarms on your system. I’ve tested this on my own system which is also running the latest version and I was able to add, edit, and delete alarms without any issue. I’d recommend trying the following steps:

• Restart the device running the Sonos app.
• Remove and re-add/Reset the Sonos app.
• Try with a different device.
• Restart your router and Sonos speakers.

I hope this helps!

Hi

thank you I had done most of that already. 
I’ve done it again.

I’ve come to my other house and the same problem happens here as well so it’s not the speakers or the router. I have deleted and reinstalled the app which is based on the laptop here but also on my phone.

I cannot set any alarms. 
I would welcome a solution because it is very inconvenient, please. 

They work on my desktop app.

i have deleted and reinstalled, again, the app on my phone but it doesn’t recognise any new alarms. 

Hi

Really appreciate you being so candid but it’s really a pretty unsatisfactory position to be in.

My desktop app can operate the house Sonos. How can I make it control the speakers in my other house or can I not? 
 

best wishes 

I tried to set my alarm last night only to find that the setting had completely gone again.  I cannot believe, as someone who has worked in IT, that something so fundamental can go wrong - who manages the testing and release to updates - this is ridiculous and to read that there is no ETA on the solution is even more shocking.

Maybe it’s time to go back to a good old fashioned solution
 

Victoriia

I’ve had the same issue with the alarm not being able to be saved for around 6 months, tried to return the speaker to its factory settings, uninstalled and installed the app again and still doesn’t work. 
 

The alarm element is really important for me, really poor responses from Sonos and by the sounds of it no proper update to when this will be resolved. 

It’s a total disgrace - maybe it’s time for consumer power and to move away from them.  

I also cannot create new alarms or edit existing ones. I’ve tried it on the macOS, the iOS app, and the android app and nothing works. And have the ones that I do have that will default to the annoying chime sound. WTF

This is extraordinarily pathetic! All my alarms disappeared and no new alarms cannot be created. Come on Sonos, get your act together or pack up and go home!

I can report that my alarms have inexplicably started working again. No further reboots or software updates so I assume it was fixed on Sonos’s server. 

I have the exact same problem as you did, difference is that i still have it...

You didn't do anything, it was fixed by itself?

You must be in the ‘some users’ group that the moderator mentioned. 

..and as i woke up this morning it had fixed itself for me as well 😄

This has been happening to me too. Very hit or miss, mostly miss. Keep waiting for a global fix to come thru. Sonos used to be so good! 

On the offhand chance your issues aren’t the same as those that have already been ‘fixed’, have you called Sonos Support directly to discuss it? There is always the possibility there isn’t a ‘global’ fix, depending on the issue that is affecting your system. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks for the reply. No, I have not since I am usually experiencing this at night before going to bed and forget in the morning. Will try to find time this weekend (will write myself a note now). What’s odd is that there was no issue until recently.

The Clic app for Sonos has alarms and works great. 

Will check that out. Thank you!